Honeywell Aerospace, one of the largest parts suppliers to Airbus and Boeing, announced that it has selected TegoView software to improve its supply chain processes and expedite its new RFID parts tagging program. In addition, it has selected well-known integrator ID Integration to perform the installation. For more info Visit: http://tegoinc.com

1. February 8, 2013
Honeywell Aerospace Launches
RFID Rollout
TTeeggoo aanndd IIDD IInntteeggrraattiioonn tteeaamm uupp ffoorr TTeeggooVViieeww™™
ssooffttwwaarree iimmpplleemmeennttaattiioonn..
On January 28, Honeywell Aerospace, one of the
largest parts suppliers to Airbus and Boeing, announced
that it has selected TegoView software to improve its
supply chain processes and expedite its new RFID parts
tagging program. In addition, it has selected well-known
integrator ID Integration to perform the installation. This
all comes as welcome news for RFID vendors who hope to
see more and more industry giants
adopting their technologies.
Honeywell is rolling out its RFID
tagging program across their aerospace
organization. By using TegoView's
workflow, Honeywell is streamlining its
parts tagging process and assuring data
accuracy on RFID tags being attached
to components through efficient
database connectivity and defined
templates that reduce user input errors.
Airframe manufacturers are requiring
their suppliers of repairable, high value
parts and systems to attach high memory RFID tags to
these assets. This allows all participants in the supply chain
to trace the progress of assets and access information
stored on them throughout their lifecycle from
manufacturing to maintenance.
Timothy Butler, Tego, Inc. president/CEO told us, "This is
definitely a big deal. Honeywell Aerospace is going far
beyond just meeting an industry spec. It is making changes
that will improve efficiency and security. They are using
tags with our chips in them, but the software is compatible
1572 Kuntz Road ■■ Erie, PA 16509 ■■ PH (814) 866-1146 ■■ http://www.scandcr.com
Continued on page 5.
An ERP Nightmare!
SSoommeettiimmeess,, eeffffoorrttss ttoo iimmpprroovvee
eeffffiicciieenncciieess ccaann bbaacckkffiirree iinn aa bbiigg
wwaayy……..
In case you missed it, ScanSource
recently filed suit against Avanade, Inc., a
joint venture between Accenture and
Microsoft. The Greenville, SC distributor
claims Avanade pulled a "bait-and-switch"
when it saw the integrator's initial estimate
for the installation of enterprise resource
planning (ERP) software system Microsoft
Dynamics AX balloon from $17 million to
nearly $66 million and from 11 months to
three years, with the ERP system still not
live. ScanSource's project is believed to be
one of the largest global enterprise level
Microsoft Dynamics AX implementations to
date.
We believe the story is very relevant to
SCAN/DCR readers for a number of reasons.
First, it serves as a caution to any other
company that is installing or contemplating
installing an ERP system—make sure you
know what you're getting into. ScanSource
did a lot of due diligence and still ran into
huge problems. In addition, because our
vendors and distributors rely on VARs,
integrators, and ISVs to take our products to
market, it is imperative that these resellers
who represent our company don't make
mistakes that can damage our reputations.
Even Microsoft and Accenture, who also
evaluated the ScanSource installation, have
Timothy Butler,
CEO/president,
Tego, Inc.

2. 2 SCAN: The DATA CAPTURE Report February 8, 2013
Since 1977, the premier management &
marketing newsletter of automatic data
capture, including:
● Bar coding, 1-D & 2-D symbologies
● Bar code printers, scanners, terminals,
verification products and labels
● Wireless (RFDC & RFID)
● Magnetic stripe
● OCR products
● Voice recognition systems
● Vision systems, video scanners
● EDI
● Smart cards
● Biometrics
● Application software
● Peripherals or supplies for the above
Vol. 36, No. 3
Editor: Rick Morgan
PH (814) 866-1146
rickm@scandcr.com
Founding Editor:
George Goldberg
Publisher:
RMG Enterprises, Inc.
4003 Wood St.
Erie, PA 16509
PH (814) 866-1146
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SCAN/DCR is published 24 x per year, on
the 2nd & 4th Fridays of the month, by:
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with any chip/tag that meets the standard. Our software is
very applicable to aerospace and other OEMs. It can also be
used in 15 different readers, today.
"Honeywell has been absolutely great to work with…very
proactive," he continued. "They actually worked with us by
giving us suggestions on how to make the software more
useful. They had a lot of great ideas. They were always
saying: 'Can it do this or can it do that?' That's the kind of
relationship you want with your customer!"
"Aircraft components need to be easily traceable with full
transparency throughout a product's supply chain and
lifecycle with the ability to verify their pedigree at all times,"
said Jim Evans, Honeywell ISC UID/RFID program manager.
"After evaluating and testing TegoView's ability to write and
read RFID tags on parts, we are convinced we can meet the
stringent requirements of our customers.
"TegoView is being deployed across many Honeywell
locations where we are setting up workstations that we can
configure for desktop and mobile use," Evans continued.
"One of our teams quickly learned the tagging process using
defined templates and then walked the next group through
the process. Pre-populated mobile and fixed readers with the
same TegoView interface make tagging parts an extremely
efficient operation."
TThhee tteemmppllaatteess
The ability to use templates in the system it a big plus,
according to Butler. "We can create templates for assets," he
told SCAN/DCR. "These templates greatly reduce labor costs
by doing away with many manual processes. The user can
pull information from a bar code that tells what to write on
the tag. It provides a time stamp and tells who should have
access. In the feedback we have received, quality assurance
personnel find all this as a huge value enhancement. With
aerospace parts, every machining operation and movement
must be recorded. TegoView enables manufacturers to
record steps and processes, not just identify an item. It is
excellent from a reporting standpoint. Everything is
automatic and it cuts paperwork."
"....TegoView is being deployed across many
Honeywell locations where we are setting up
workstations that we can configure for desktop
and mobile use. One of our teams quickly learned
the tagging process using defined templates and
then walked the next group through the process.
Pre-populated mobile and fixed readers with the
same TegoView interface make tagging parts an
extremely efficient operation."
Jim Evans, Honeywell Aerospace
ISC UID/RFID program manager.

3. Notice: No part of this publication may be reproduced or transmitted by any means, electronic or mechanical, without written permission of RMG Enterprises, Inc., Erie, PA, USA.
February 8, 2013 SCAN:The DATA CAPTURE Report 3
The same benefits can be received by other
industries, as well. Butler said construction,
chemical, automotive, oil & gas, and healthcare
verticals could easily adopt TegoView in their RFID
rollouts. He added that he expects healthcare to be
big in a couple years. "We're just beginning to see
what RFID can really do," he stated.
VVeerrssaattiillee aanndd fflleexxiibbllee
TegoView exists on the reader. It can be used with
multiple operating and ERP systems. It exposes data
in a format that customers are comfortable using.
"The brand of reader really isn't important," said
Butler. "Think of TegoView as the DOS for the
tag….like computers in 1985. We are now figuring
out how to handle information gathered from RFID.
TegoView can work with any asset—a PC, a
handheld device, or a backend computer."
TThhee oorrddeerr
Tego had been talking to Honeywell, but ID
Integration really turned the order into a "great
union" for all participants, according to Butler. "Gary
Moe [ID Integration president] is very
knowledgeable and already had good ties to
Honeywell," Butler explained. "We are very excited
to be working with Gary and his team. Honeywell
has many divisions that may ultimately choose to
adopt RFID solutions.
"Honeywell put us through the ringer, so we would
end up with the best possible product," he
continued. "Honeywell is a huge company with
excellent global branding. This order is a great
testament to our product. It adds a lot of credibility.
This is not only an endorsement for Tego; it's an
endorsement for the entire RFID industry."
FFiinnaall wwoorrddss
"In an industry where thousands of airplanes each
have millions of individual parts, airframe
manufacturers and their suppliers need to manage
and track an enormous inventory," Butler closed.
"This is where the automation and accuracy of
TegoView for writing and reading RFID tags on parts
is of the greatest value to our customers, not only for
compliance but for improved supply chain
processes."
For more information: Tego, Inc., Waltham, MA,
PH (781) 547-5680 x2000,
Email: tbutler@tegoinc.com,
Web site: www.tegoinc.com.
MORE ABOUT TEGO
Tego is an active member of the ATA standards
committee and the primary architect of the Spec
2000 data container format. With workflow
templates and built-in feedback, TegoView
guarantees standards compliance and automates
supply chain processes. In addition, airlines and
MRO organizations can use TegoView to access
accurate, current part information throughout its
lifecycle from birth record to maintenance
history.
ID Integration Partners With
Tego For RFID Rollout
IInntteeggrraattoorrss aanndd IISSVVss mmaayy jjuusstt bbee tthhee kkeeyy ttoo
rreeaall mmoovveemmeenntt iinn RRFFIIDD aaddooppttiioonn..
In this issue, we have a story on Honeywell
Aerospace's adoption of TegoView™ software as
the main platform for its RFID rollout. In that story,
we talked mainly about the software and why it is so
important. However, equally important is the work
that ID Integration is doing to make sure the RFID
system is working properly for
Honeywell. RFID needs
endorsements, and they only
come when customers are
happy with how a system is
working.
In our January 31, 2013 issue,
William Colleran, Ph.D.,
president/CEO of Impinj,
stated, "The biggest remaining
hurdle is the lack of qualified
systems integrators. Every
deployment requires at least
some customization. This is still
the slowest part of the entire
process." Colleran can be counted on for spot-on
evaluations of the RFID sector. This story shows just
how true is statement really is.
Commenting on the order, Tego President/CEO
Timothy Butler noted that Gary Moe, ID Integration
president, was largely responsible for creating a
"great union" for Honeywell, Tego, and ID
Integration. In the past five years, our industry has
placed a lot of focus on ISVs and integrators. Moe is
a shining example of why this focus is properly
placed. ISVs and integrators provide the glue that
holds a tracking system together and the ability to
achieve the most benefit from new data capture
techniques available with RFID.
Gary Moe, president,
ID Integration.

4. 4 SCAN: The DATA CAPTURE Report February 8, 2013
Notice: No part of this publication may be reproduced or transmitted by any means, electronic or mechanical, without written permission of RMG Enterprises, Inc., Erie, PA, USA.
AA lloonngg hhiissttoorryy
Commenting on the rollout, Moe told SCAN/DCR,
"We have been working with Honeywell for the
past 12 years. During the creation/drafting process
for ATA Spec 2000, ID Integration served as
Boeing's technical expert. We conducted talks with
Boeing's suppliers to gather pertinent information.
"Our roots go back to the early-to-mid 1990s," he
continued. "In 1993, we worked with industry
leaders on 2D symbology adoption. We talked with
the Data Matrix code inventor, Dennis Priddy. In
1995, we partnered with Boeing on DPM [direct
part marking] projects, including how to laser etch
Data Matrix codes. In addition, we worked with
dot peen and inkjet technologies. We also helped
Boeing develop a tool reading/tracking system.
During wing attachment, the necessary tools
needed for the process would come up missing.
We helped solve the problem. ID Integration has
been doing these types of projects for Boeing all
over the country, including a sizeable amount of
work in its Philadelphia plant."
Since those early days of 2D symbology
development, ID Integration has been a constant,
go-to integrator for Boeing and its largest suppliers-
including Honeywell. Today, Boeing and its major
competitor, Airbus, are moving toward RFID as
their new tracking technology of choice. Honeywell
and other suppliers, such as GE Wilmington and
GE Lynn, are taking proactive roles to make sure
they meet guidelines of the ATA Spec 2000. But, it's
not simply about meeting a standards requirement.
These giant suppliers are seeing that there are many
benefits they can receive through the use of RFID.
EEmmeerrggiinngg aappppss
"The necessary technologies and standards are all
here and in place," said Moe. "RFID integration is
a natural fit. We have tags/chips if you simply want
to identify a part. But, we also have chips with a
much larger memory capacity that allows suppliers
and their customers to encode a 'birthmark' on a
part, as well as to track the part from cradle to
grave. Users now have the ability to do global
lifecycle monitoring. They can tell exactly how
long a part served its purpose in the field before
needing to be replaced.
"RFID tags also can carry installation instructions
that tell users what to tag and where to place the
tag," he continued. "Tego was one of the foremost
developers of the high memory chips needed for
aerospace use. These emerging technologies are
opening new and exciting markets for RFID."
Moe went on to tell us about other uses for RFID
by the airline industry. For instance, airline
personnel must periodically check to see that the
life vests under seats have not been removed.
Previously, airline employees would have to
manually bend down and look under every seat.
Imagine the time it takes…not to mention the back
aches. With RFID, these workers can simply walk
down and isle and read the tags to make sure the
vests are still in place. They can also determine if
the vests have reached their expiration dates. The
same holds true for the oxygen generators for the
masks that pop down during an unforeseen drop
in cabin pressure. These are some of the other
benefits that will help drive adoption. And who is
it that is finding these apps? It's the integrators.
TThhee TTeeggoo ccoonnnneeccttiioonn
We asked Moe how he came to partner with
Tego. "We are always trying to keep abreast of
what is going on in the market-who's doing what
and when," he answered. "In this instance, we
were talking to Honeywell, and they mentioned
the work they were doing with Timothy and the
team at Tego. We have a testing lab where we try
out new hardware and software. TegoView
seemed to be a great fit for what we needed in the
Honeywell implementation.
"The TegoView software was agnostic," he
continued. "It was interoperable with most of the
readers on the market. And, we soon found that
Tego was a great partner….great to work with. We
were impressed with how well Tego worked with
Honeywell. They did a good job of listening and
responding to Honeywell's needs."
ID Integration was hand-selected to be
Honeywell Aerospace's IUID/Spec 2000 integrator
in 30 global locations. Moe noted that UID is still
very important, especially to the military. But, in
aviation, RFID has provided a great way for ID
Integration to diversify its offerings.
CClloossiinngg
When asked for his final words, Moe told us, "We
expect to see a lot more orders coming. We are in
The biggest remaining hurdle is the lack of
qualified systems integrators. Every
deployment requires at least some
customization. This is still the slowest part
of the entire process."
William Colleran, Ph.D.,
president/CEO of Impinj.

5. February 8, 2013 SCAN: The DATA CAPTURE Report 5
Notice: No part of this publication may be reproduced or transmitted by any means, electronic or mechanical, without written permission of RMG Enterprises, Inc., Erie, PA, USA.
misrepresented its skills and abilities to land the
lucrative engagement. The suit also states that
Avanade engaged in "bait-and-switch" sales tactics
that defrauded ScanSource into believing that
Avanade had, and would assign, highly-skilled
consultants to perform the implementation. Instead,
as the lawsuit alleges, Avanade provided
ScanSource with a revolving door of consultants
who knew little or nothing about implementing
Microsoft Dynamics AX software or managing large-
scale global ERP projects. The result was an
incomplete and defectively designed
implementation plan that suffered from numerous
flaws and required extensive remedial work.
Avanade's incompetence was reflected in, among
other things, the staggering 500,000 lines of
software code it wrote in an attempt to have the
Microsoft Dynamics AX platform meet ScanSource's
business requirements.
TThhee eexxppeerrttss??
By this point in our conversation, we were literally
flabbergasted that an ERP installation could go so
bad. After all, the players involved are all well-
known experts in their field….or are they?
According to the spokesperson, Avanade has its
own management. And, it is supposed to handle all
Accenture's Microsoft Dynamics AX
implementations. In essence, it is supposed to be
the expert, and according to the spokesperson,
Avanade is in the top three companies worldwide
in this particular type of installation. The question is:
how does the expert go so wrong in estimating
what it would take to install ScanSource's system?
"Obviously, we thought we were dealing with the
best possible integrator for this job," the
spokesperson told SCAN/DCR. "Six months into the
implementation, Avanade said it needed more
money…and time. It's important to note two things.
First, we are still committed to Microsoft Dynamics
AX and believe it is the best system for our needs.
Second, the new system never went live. There was
no disruption of any kind to our customers or their
orders. We have a system that has performed well
for years. But, to become more valuable to our
customers, the Microsoft ERP system will take us to
the next level.
"In our defense, ScanSource is a great distributor,
not an I.T. implementation expert," he continued.
"That's why we hired Avanade and made them the
general contractor."
Prior to placing the order with Avanade,
ScanSource spent 16 months of due diligence,
interviewing other giants like Oracle and SAP.
"These are the real vets in ERP," said the
spokesperson. "Their approach is pretty much the
the first stage of the Honeywell rollout. It will be a
steady ramp-up."
Comment: We believe that integrators like Gary Moe
will play a key role in the ramp-up of RFID adoption.
As Bill Colleran noted, almost every RFID installation
is going to require some customization. Until there are
enough integrators, like ID Integration, Lowry
Computer, and others, adoption will be limited…at
least to some degree. It will be up to our industry's
vendors to provide the necessary training so that
integrators, ISVs, and VARs have the skills they need to
push the technology properly.
For more information: ID Integration, Mukilteo,
WA, PH (425) 438-2533,
Email: gmoe@id-integration.com.
said there were mistakes made by Avanade. [Editor's
note: Although Avanade is the result of a joint venture
between Microsoft and Accenture, it is an entirely
separate company according to the ScanSource
spokesperson we interviewed.]
AAbboouutt tthhee ccoonnttrraacctt
In 2009, ScanSource contracted with Avanade to
replace its aging information technology
infrastructure with a new core system that would
support the distributor's continued global expansion.
Avanade's implementation was originally scheduled
to be completed within 11 months. The lawsuit,
which was filed in U.S. District Court in Atlanta,
alleges-among other things-fraud, tortious
misrepresentation and breach of contract, and seeks
tens of millions of dollars in damages that
ScanSource has incurred and will continue to incur,
as a result of Avanade's misconduct.
[Editor's note: Wikipedia define tortious as follows:
Tortious interference, also known as intentional
interference with contractual relations, in the common
law of torts, occurs when a person intentionally
damages the plaintiff's contractual or other business
relationships. This tort is broadly divided into two
categories, one specific to contractual relationships
(irrespective of whether they involve business), and the
other specific to business relationships or activities
(irrespective of whether they involve a contract).]
"It was like Gilligan's Island," said the ScanSource
spokesperson. "We set out on a three-hour tour and
ended up on a stranded island."
The lawsuit alleges that Avanade knew it was not
capable of performing the Microsoft AX
implementation for ScanSource, and
Continued from page 1.

6. 6 SCAN: The DATA CAPTURE Report February 8, 2013
Notice: No part of this publication may be reproduced or transmitted by any means, electronic or mechanical, without written permission of RMG Enterprises, Inc., Erie, PA, USA.
same, and it is a methodology that is matured. The
only real difference is that each vendor tailors their
clients' processes to better interact with their
particular ERP system. We just wanted feedback from
each one of them. That said, no one really had an
ERP system specifically designed for wholesale
distribution. Avanade woefully misrepresented what it
could do."
MMoorree oonn tthhee llaawwssuuiitt
Continuing his comments, the spokesperson told us,
"We have a duty to our shareholders to fight this. If
Avanade knew it didn't understand wholesale
distribution, it certainly didn't tell us. They seemed to
have more expertise in MIS (management
information systems). They don't possess the global
enterprise ERP experience. They had many excuses
and the excuses kept changing. Throughout the entire
process, Microsoft and Accenture performed quality
assessments. They saw errors."
According to the lawsuit, "As a result of Avanade's
fraud and breaches, an implementation that was
initially budgeted for $17 million has now cost
ScanSource approximately $37 million, and is
estimated by Accenture, Avanade's parent entity, to
require an additional $29 million to complete. This
ballooning of the Project cost estimate from $17
million to approximately $66 million represents an
almost 300% price increase for delivery of the global
ERP implementation that is years behind the originally
scheduled initial go live…"
The suit also states, "Avanade's inability to accurately
estimate the effort required for the implementation
caused ScanSource to de-scope some of its Minimum
Business Requirements in an attempt to reduce the
Project's escalating cost and keep the scheduled go-
live dates intact. As a result of this de-scoping
exercise, ScanSource had to retain some of its legacy
applications to perform certain processes that the
new Microsoft AX system was supposed to handle.
For other de-scoped functionality, ScanSource was
required to write its own applications to fill the gaps."
"By forcing ScanSource to de-scope functionality,
Avanade performed a classic bait-and-switch on
ScanSource. Specifically, after being engaged on the
Project for only a few months, Avanade drastically
increased its fees estimate, thereby forcing
ScanSource to make the following choice: either pay
substantially more for functionality that Avanade was
supposed to deliver as part of the initial quote, or
forego that functionality to reduce a ballooning
budget far in excess of what Avanade had
represented and agreed to."
The lawsuit continues, "At regular intervals
throughout the Project, Microsoft and Accenture
performed quality assessments of the Project (the
'QA Reports'). Both Microsoft and Accenture
concluded that the Project was being mismanaged
and made recommendations, including the
preparation of an integrated project plan, to stabilize
the Project and get it back on a track toward go-
live."
"The Microsoft quality assessment, which focused
primarily on software development, documented
hundreds of 'Issues' with the Avanade-developed
code. Many of these problems were characterized as
'Must Fix Issues.' Microsoft further criticized the
manner by which Avanade altered the core
Microsoft AX code, noting that 'even single methods
have multiple developers' and that '[v]ery
commonly, base classes, forms and tables have been
modified,' increasing the costs of future upgrades"
and maintainability of the system.
"Among other criticisms of the Project, the
Accenture quality assessment noted that the Project
could not be completed without additional fees of
$22.5 to $29 million, and resource commitments
totaling 11,504 workdays."
"Following receipt of the QA Reports, ScanSource
delivered a Notice of Default to Avanade on May
17, 2012. Despite providing an extended cure
period, Avanade has failed to correct its breaches of
the Implementation Agreement. When it became
evident to ScanSource that Avanade had no
intention of curing its defaults, on September 28,
2012, ScanSource provided Avanade with a Notice
of Termination removing Avanade from the Project."
"The Notice of Termination followed repeated
failures by Avanade to meet multiple scheduled and
rescheduled go-live dates, and the realization that
the Project-still without a projected go-live date, and
now estimated to cost at least three times Avanade's
original estimate-could not continue with Avanade
as integrator."
TThhee ffiixx
ScanSource has contracted with a new global
implementation partner to mitigate the damages
and harm caused from Avanade's misconduct.
ScanSource plans on completing its new Microsoft
Dynamics global ERP project. Excluding any
potential recovery from this lawsuit, ScanSource
believes that the total spend for the ERP project
could range from $58 million to $72 million and
extend past fiscal year 2013, as stated in its prior 10-
Q filing for the period ending September 30, 2012.
"We have a new integrator evaluating what needs
to be done," said ScanSource's spokesperson. "As I
noted earlier, our legacy system is good, but we

7. February 8, 2013 SCAN: The DATA CAPTURE Report 7
Notice: No part of this publication may be reproduced or transmitted by any means, electronic or mechanical, without written permission of RMG Enterprises, Inc., Erie, PA, USA.
want better. We still believe the decision to go with
Microsoft Dynamics AX was a good one."
[Editor's note: ScanSource is being represented by
Mark P. Ressler of Kasowitz, Benson, Torres &
Friedman LLP.]
For more information: ScanSource, Inc.,
Greenville, SC, PH (864) 286-4425,
Email: melissa.andrews@scansource.com,
Web site: www.scansourceinc.com.
[Part 1]
Mobile Computing Now An
Integral Part Of Workforce
Management
In the past two years, we’ve seen tablets and
consumer smart phones steadily invade what was
previously AIDC territory alone. During this time,
the invasion has also spilled over into other adjacent
markets, such as workforce management systems
(WMS). In a recent interview with Bill Bartow,
Kronos VP of product development, we learned
just how prevalent the trend really is.
Bartow told SCAN/DCR, “These are exciting times
for Kronos and for workforce management in
general. The onslaught of tablets and smart phones
are driving our mobile sales, and revenue from our
cloud offerings has grown a whopping 106%.
Today’s employers want their managers to be up
and about...interacting with employees. To do this,
they need mobile devices, and smart phones/tablets
fit the bill. We now offer a special WMS system for
tablets. The movement to tablets in the past 12
months has been huge.”
The new catch phrase in WMS is “managing in the
moment.” One of the biggest assets for any company
is its employees. And, managing these employees is
critical. Take retail, for instance. We all know that
there are peak operating times in stores, and
retailers must have the personnel there to meet their
customers’ needs. What if an employee suddenly
calls in sick? Likely, the manager will have to rush to
a phone and start looking for a part-timer to fill the
slot.
With a strong mobile WMS in place, that job could
be much easier. Using a mobile device, the manager
could check out employee availability from
anywhere in the store. The system could also be set
up to send out immediate alerts when a shift needs
filled. That way, an employee could call in and offer
to fill the time slot, saving the manager a lot of work.
“Some companies are getting rid of desk-tops
altogether,” said Bartow. “They're giving iPads to
employees and making them responsible for their
care. Employers can determine what information an
employee can access. When necessary, they are
installing GPS technology, so they can find the
employee whenever they need to. Proximity aware
technology is going to be big in the next 12 months.
“The key to success in mobile WMS offerings is to
make them engaging, compelling, and intuitive,”
Bartow continued. “You have to make the
technology similar to what they
are already used to. We are now
offering mobile tablet packages
for nearly all aspects of WMS,
including analytics. We also offer
‘continuos monitoring.’ The
system monitors all things
WMS—24/7. When managers
come into work and logs into the
system, it tells them what they
need to right away—such as
filling a time slot.”
Bartow went on to say that
there needs to be more built-in
intelligence in today's apps. The goal is to present
users with “guided decisions.” The compelling part of
this is that it enables users to do other things while the
WMS handles chores previously done by humans. Let
the app. do the work. Kronos is currently building
vertical apps on top of its analytics product.
A lot of technology today is being developed
around the “Big Data” concept. Whether it is retail,
healthcare, manufacturing, construction, or some
other niche, the goal is to take the vast amounts of
data being captured and present it in a language
that is meaningful to the user. “Dashboards can
easily be changed without a programmer,” added
Bartow. “This market is only going to get bigger and
bigger. We’re spending a lot of our engineering time
and money on developing new software demands in
the global workforce management arena.”
Comment: There can be no doubt that we are just
beginning to scratch the surface with respect to the
number of applications for mobile devices. As we often
hear in our interviews with industry leaders: the
markets we know about are small by comparison to the
markets we haven’t thought of. Stay tuned for Pt. 2.
For information: Kronos Incorporated,
Chelmsford, MA, PH (978) 947-4777,
Email: laura.souza@kronos.com,
Web site: www.kronos.com/mobile.
Bill Bartow, VP of
product
development,
Kronos, Inc.

8. 8 SCAN: The DATA CAPTURE Report February 8, 2013
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SCAN/DCR MARKETWATCH
For February 7, 2013
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