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Friends	
  don’t	
  let	
  Friends	
  drink	
  bad	
  wine.	
  
             The	
  Real	
  Time	
  Wine	
  Story.	
  
Firstly.	
  Adjust	
  your	
  snob	
  meters.	
  
A	
  review	
  for…	
  methylated	
  spirits!	
  
The	
  Real	
  Time	
  Wine	
  Story	
  
	
  
Wanted	
  free	
  wine.	
  
Started	
  twee4ng.	
  
People	
  listened.	
  
Started	
  blogging.	
  	
  
Writers	
  joined.	
  
Did	
  Angel	
  round.	
  
Launched	
  startup.	
  
Built	
  a	
  community.	
  
The	
  Real	
  Time	
  PlaAorm.	
  What	
  is	
  it?	
  
	
  
Yelp/Foursquare	
  for	
  Retail	
  Products.	
  
	
  
Available	
  on:	
  Mobi	
  site,	
  Desktop	
  site,	
  Android	
  App	
  
(Play	
  /	
  Samsung	
  /	
  Amazon	
  /	
  Vodacom),	
  Apple	
  App	
  and	
  
an	
  OpFmised	
  Blackberry	
  Version	
  
	
  
Real	
  Time	
  Wine	
  was	
  created	
  to	
  solve	
  	
  
3	
  user	
  problems	
  in	
  the	
  wine	
  industry.	
  	
  
We	
  drink	
  great	
  wine.	
  Then	
  forget	
  what	
  it	
  
was	
  –	
  and	
  never,	
  ever	
  manage	
  to	
  find	
  it	
  
again!	
  
Discovering	
  and	
  choosing	
  wine	
  is	
  hard.	
  
Really	
  hard.	
  80%	
  of	
  South	
  Africans	
  buy	
  
wine	
  in	
  a	
  supermarket.	
  In	
  an	
  environment	
  
that	
  looks	
  like	
  this:	
  
And	
  this	
  [pic	
  of	
  supermarket]	
  



                                                     	
  

Conversion	
  rate	
  in	
  the	
  wine	
  aisle	
  is	
  the	
  lowest	
  of	
  all	
  retail	
  aisles.	
  
                                                     	
  
Wine	
  language	
  targets	
  the	
  top	
  20%	
  of	
  the	
  
  market	
  (and	
  can	
  be	
  just	
  plain	
  poncy).	
  
Also,	
  we	
  wanted	
  to	
  make	
  drinking	
  wine	
  fun	
  
(well,	
  more	
  fun	
  than	
  it	
  already	
  is).	
  
	
  
Meet:	
  “The	
  Banned	
  Words”,	
  a	
  collec4on	
  of	
  
poncy	
  language	
  not	
  allowed	
  on	
  our	
  
plaQorm.	
  
“Gush”	
  
Are	
  you	
  sure	
  that	
  isn’t	
  a	
  word	
  you’d	
  rather	
  keep	
  
between	
  you	
  and	
  your	
  Doctor?	
  
“Lanolin”	
  
A	
  greasy	
  yellow	
  substance	
  chemically	
  akin	
  to	
  wax	
  that	
  
is	
  secreted	
  from	
  wooly	
  animals	
  –	
  that’s	
  digusFng.	
  Get	
  
it	
  out	
  of	
  your	
  wine,	
  quick!	
  
“Sweaty	
  Saddle”	
  
If	
  you’ve	
  ever	
  tasted	
  a	
  sweaty	
  saddle,	
  please	
  get	
  hold	
  
of	
  us…	
  Actually,	
  don’t.	
  
Real	
  Time	
  Wine	
  was	
  created	
  to	
  solve	
  
many	
  client	
  challenges	
  as	
  well…	
  
Who’s	
  drinking	
  my	
  wine?	
  
Where?	
  
How	
  oOen?	
  
What	
  do	
  they	
  think?	
  
How	
  to	
  sell	
  more	
  wine?	
  
How	
  to	
  improve	
  conversion	
  in	
  the	
  wine	
  aisle?	
  
How	
  to	
  leverage	
  mobile?	
  
How	
  to	
  link	
  product	
  consumpFon	
  to	
  loyalty?	
  
How	
  to	
  create	
  alternaPve	
  channel	
  to	
  market?	
  
	
  
The	
  Market	
  
                                                            Tradi4onal	
             R3.2	
  billion	
  
 DERIVED	
  DEMAND	
  >	
                                     alcohol	
               industry	
  
                                                          adver4sing	
  may	
        (excluding	
  
                 	
                                         be	
  banned	
             export)	
  
 80%	
  of	
  wine	
  purchased	
  
   in	
  a	
  supermarket	
                                 Mass	
  market	
            4200+	
  
                 	
                                           untapped	
             producers	
  of	
  
                                                            (prefer	
  beer/             wine	
  
 80%	
  of	
  that	
  consumed	
                               spirits)	
          (fragmenta4on)	
  
    within	
  24	
  hours	
  




  3.6	
  million	
  South	
  African	
  adults	
  (10%	
  of	
  adults)	
  consumed	
  bo[led	
  
 natural	
  table	
  wine	
  in	
  the	
  past	
  7	
  days.	
  The	
  most	
  popular	
  brands	
  were	
  
               Four	
  Cousins	
  and	
  Autumn	
  Harvest.	
  AMPS2011B	
  
The	
  Basics	
  
[trending]	
  




Like	
  TwiUer,	
  we	
  highlight	
  the	
  
10	
  most	
  popular	
  wines	
  in	
  the	
  
community.	
  Think	
  of	
  it	
  as	
  a	
  
shopping	
  list	
  for	
  the	
  passive	
  
user.	
  	
  
The	
  Basics	
  
[read	
  reviews]	
  




Rate	
  wines	
  (YUM	
  /	
  HMM	
  /	
  YUK)	
  
or	
  Check	
  In	
  to	
  wines	
  to	
  leave	
  a	
  
review	
  and	
  a	
  ra4ng.	
  Ra4ngs	
  and	
  
reviews,	
  as	
  indicators,	
  are	
  useful	
  
to	
  consumers,	
  crea4ng	
  a	
  more	
  
empowered	
  wine	
  buyer.	
  
2	
  Primary	
  Filters	
  that	
  help	
  a	
  supermarket	
  
wine	
  buyer	
  to	
  navigate	
  the	
  wine	
  aisle:	
  
	
  
>	
  Top	
  10	
  Trending	
  Wines	
  
>	
  Wish	
  List	
  
The	
  Basics	
  
[checking	
  in]	
  




Checking	
  In	
  is	
  the	
  base	
  mechanic	
  
of	
  the	
  system	
  and	
  saves	
  the	
  
wine	
  and	
  your	
  comments/price	
  
to	
  your	
  profile.	
  
“2008	
  Ondine	
  Cabernet	
  Franc”	
  
1	
  of	
  the	
  best	
  happy	
  wines	
  out	
  there.	
  Well	
  priced,	
  
fruity.	
  Goes	
  down	
  like	
  mothers	
  pants	
  on	
  fathers	
  day	
  
>	
  Wino	
  Andy	
  




                                  FUNNY	
  
“2008	
  Mullineaux	
  Shiraz”	
  
My	
  guess	
  is	
  they	
  made	
  individual	
  love	
  to	
  each	
  berry	
  
before	
  vinifying	
  them,	
  and	
  preserving	
  forever	
  the	
  joy	
  
of	
  their	
  union	
  
>	
  Le	
  Plonk	
  



                                  FUNNY	
  
“2010	
  Zevenwacht	
  Pinotage”	
  
Liquorice?	
  Chocolate?	
  Not	
  really.	
  More	
  like:	
  
strawberry	
  sherbet.	
  SERIOUSLY	
  sweet.	
  Avoid,	
  unless	
  
that's	
  your	
  sort	
  of	
  thing..	
  	
  
>	
  Comrade.	
  



                            USEFUL	
  
“2010	
  Chocolate	
  Block”	
  
If	
  you	
  brought	
  it,	
  I'll	
  happily	
  drink	
  it.	
  If	
  I	
  buy	
  it,	
  hit	
  me	
  
over	
  the	
  head	
  with	
  it.	
  Waaaay	
  overpriced,	
  nice	
  juice.	
  	
  
>	
  LePlonk.	
  




                                          USEFUL	
  
“2010	
  Beyerskloof	
  Pinotage”	
  
When	
  in	
  doubt	
  Beyerskloof	
  Pinotage	
  always	
  safe.	
  
Great	
  benchmark	
  to	
  check	
  if	
  wine	
  list	
  expensive	
  or	
  
not.	
  	
  
>	
  MarkLagan.	
  



                                 USEFUL	
  
The	
  Basics	
  
[profile]	
  




Your	
  Profile	
  is	
  automa4cally	
  
populated	
  and	
  gives	
  you	
  insights	
  
into	
  your	
  wine	
  behaviour.	
  Top	
  3	
  
Farms,	
  Top	
  3	
  Varietals	
  and	
  
whether	
  you	
  actually	
  prefer	
  red	
  
or	
  white	
  –	
  buying	
  assistance	
  in	
  
profile	
  format.	
  
The	
  Basics	
  
[leaderboard]	
  




The	
  more	
  you	
  engage	
  with	
  Real	
  
Time	
  Wine,	
  the	
  more	
  points	
  you	
  
get.	
  Points	
  separate	
  out	
  the	
  
highly	
  engaged	
  wine	
  influencers	
  
from	
  normal	
  app	
  users.	
  
Coming	
  soon	
  to	
  a	
  cellphone	
  near	
  you…	
  
The	
  Social	
  Graph	
  	
  
(what	
  your	
  friends	
  are	
  drinking)   	
  
Geo-­‐AdverPsing	
  	
  
(your	
  ads,	
  near	
  your	
  venues,	
  when	
  
Real	
  Time	
  Wine	
  fans	
  are	
  in	
  the	
  
mood	
  to	
  buy)  	
  
Post	
  Purchase	
  AdverPsing	
  	
  
(ads	
  and	
  content	
  delivered	
  to	
  customers	
  when	
  they’re	
  
consuming	
  your	
  wine)     	
  
What	
  are	
  we	
  learning?	
  
There	
  seems	
  to	
  be	
  a	
  gap.	
  Everyday	
  wine	
  
consumers	
  want	
  deeper	
  product	
  engagement.	
  
	
  
+-­‐4000	
  unique	
  visitors	
  per	
  month	
  
4500	
  downloads	
  
1600	
  registered	
  reviewers	
  
7000+	
  ra4ngs	
  
3000+	
  reviews	
  	
  
28	
  (on	
  average)	
  user	
  generated	
  reviews	
  per	
  day	
  
32%	
  of	
  reviews	
  shared	
  to	
  FaceBook.	
  	
  
38%	
  of	
  reviews	
  shared	
  to	
  to	
  TwiUer.	
  
1500	
  Facebook	
  Fans	
  /	
  1800	
  TwiUer	
  Followers	
  
	
  
Behaviour	
  can	
  be	
  influenced	
  and	
  
purchase	
  can	
  be	
  incen4vised.	
  
AcFvity	
  is	
  showing	
  viral	
  paUerns.	
  


                            Effect of making the
                            Popular/Trending page
The	
  senPment.	
  
User	
  and	
  brand	
  insight	
  can	
  
be	
  gained	
  by	
  analysing	
  the	
  
paUern	
  of	
  reviews.	
  
The	
  Chocolate	
  Block.	
  Sen4ment	
  from	
  HMM	
  and	
  YUK	
  reviews.	
  
ConsumpPon	
  data	
  can	
  create	
  interes4ng	
  
market	
  intelligence	
  communiFes.	
  
ConsumpPon	
  data	
  can	
  create	
  interes4ng	
  
market	
  intelligence	
  communiFes.	
  
We	
  can	
  predict	
  INTENT.	
  




                                 We	
  can	
  predict	
  intent.	
  	
  
              59	
  users	
  in	
  50	
  days	
  added	
  this	
  wine	
  to	
  their	
  WISH	
  LIST.	
  	
  
     More	
  than	
  1500	
  wines	
  have	
  been	
  added	
  to	
  WISH	
  LISTS	
  since	
  launch.	
  
We	
  can	
  predict	
  RETAIL	
  INTENT.	
  	
  
	
  
More	
  than	
  1500	
  wines	
  have	
  been	
  added	
  
to	
  WISH	
  LISTS	
  since	
  launch.	
  
	
  
	
  
So	
  now	
  what?	
  
Real	
  Time	
  Wine	
  is	
  
    – A	
  mobile	
  ac4va4on	
  /	
  In	
  Store	
  Engagement	
  
    – An	
  adverFsing/promoFon/engagement	
  
      plaQorm	
  
    – A	
  community	
  built	
  around	
  a	
  product	
  ver4cal	
  
    – An	
  extension	
  to	
  /	
  framework	
  for	
  a	
  loyalty	
  
      programme	
  
    – A	
  reason	
  to	
  engage	
  with	
  your	
  brand	
  socially	
  
    – A	
  market	
  intelligence	
  tool	
  
5	
  Things	
  You	
  May	
  Be	
  Interested	
  To	
  Know	
  
From	
  the	
  Journey	
  So	
  Far:	
  
	
  
Gehng	
  startup	
  funding	
  actually	
  is	
  possible	
  
Runway/Rela4onships	
  =	
  more	
  important	
  than	
  funding	
  
Early	
  Adopter	
  Communi4es	
  are	
  powerful	
  
Game	
  Layers	
  actually	
  work	
  
Social	
  Media	
  Doesn’t	
  Convert	
  
The	
  1/9/90	
  Rule	
  is	
  preUy	
  close	
  to	
  the	
  truth	
  
	
  
	
  
Q&A	
  /	
  Lessons	
  we’ve	
  learned	
  
Cool	
  things	
  to	
  ask	
  Andy	
                   Real	
  Time	
  Wine	
  OpportuniPes	
  	
  
•  Web	
  Apps	
  vs	
  Na4ve	
  Apps	
                 •  Work	
  with	
  the	
  team	
  
•  Power	
  of	
  game	
  layers	
                      •  Media	
  placements	
  
•  Early	
  adopters	
  =	
  cri4cal	
                       –  Geo-­‐adver4sing	
  
•  Android’s	
  a	
  Bitch	
                                 –  Post	
  purchase	
  ads	
  and	
  
•  Lean	
  Startup	
  Approach	
                                content	
  aUached	
  to	
  specific	
  
•  Hire	
  an	
  agency	
  or	
  hire	
  a	
                    wines	
  
   development	
  team	
                                     –  Email	
  marke4ng	
  
•  The	
  Reality	
  of	
  Funding	
  a	
  South	
           –  Influencer	
  Management	
  
   African	
  Startup	
  
                                                             –  Behaviour	
  Data	
  
•  The	
  1/9/90	
  rule	
  and	
  the	
  reality	
          –  White	
  Labeling	
  
   of	
  1%	
  social	
  media	
  ac4va4on	
  
•  Value	
  of	
  PR	
  and	
  how	
                    •  Collabora4on	
  on	
  
   impossible	
  it	
  is	
  to	
  measure.	
              promo4ons	
  and	
  campaigns.	
  
hmp://realPmewine.com	
  
    hUp://blog.real4mewine.com	
  

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The Real Time Wine Story (so far)

  • 1. Friends  don’t  let  Friends  drink  bad  wine.   The  Real  Time  Wine  Story.  
  • 2. Firstly.  Adjust  your  snob  meters.  
  • 3. A  review  for…  methylated  spirits!  
  • 4.
  • 5. The  Real  Time  Wine  Story     Wanted  free  wine.   Started  twee4ng.   People  listened.   Started  blogging.     Writers  joined.   Did  Angel  round.   Launched  startup.   Built  a  community.  
  • 6. The  Real  Time  PlaAorm.  What  is  it?     Yelp/Foursquare  for  Retail  Products.     Available  on:  Mobi  site,  Desktop  site,  Android  App   (Play  /  Samsung  /  Amazon  /  Vodacom),  Apple  App  and   an  OpFmised  Blackberry  Version    
  • 7. Real  Time  Wine  was  created  to  solve     3  user  problems  in  the  wine  industry.    
  • 8. We  drink  great  wine.  Then  forget  what  it   was  –  and  never,  ever  manage  to  find  it   again!  
  • 9. Discovering  and  choosing  wine  is  hard.   Really  hard.  80%  of  South  Africans  buy   wine  in  a  supermarket.  In  an  environment   that  looks  like  this:  
  • 10. And  this  [pic  of  supermarket]     Conversion  rate  in  the  wine  aisle  is  the  lowest  of  all  retail  aisles.    
  • 11. Wine  language  targets  the  top  20%  of  the   market  (and  can  be  just  plain  poncy).  
  • 12. Also,  we  wanted  to  make  drinking  wine  fun   (well,  more  fun  than  it  already  is).     Meet:  “The  Banned  Words”,  a  collec4on  of   poncy  language  not  allowed  on  our   plaQorm.  
  • 13. “Gush”   Are  you  sure  that  isn’t  a  word  you’d  rather  keep   between  you  and  your  Doctor?  
  • 14. “Lanolin”   A  greasy  yellow  substance  chemically  akin  to  wax  that   is  secreted  from  wooly  animals  –  that’s  digusFng.  Get   it  out  of  your  wine,  quick!  
  • 15. “Sweaty  Saddle”   If  you’ve  ever  tasted  a  sweaty  saddle,  please  get  hold   of  us…  Actually,  don’t.  
  • 16. Real  Time  Wine  was  created  to  solve   many  client  challenges  as  well…  
  • 17. Who’s  drinking  my  wine?   Where?   How  oOen?   What  do  they  think?   How  to  sell  more  wine?   How  to  improve  conversion  in  the  wine  aisle?   How  to  leverage  mobile?   How  to  link  product  consumpFon  to  loyalty?   How  to  create  alternaPve  channel  to  market?    
  • 18. The  Market   Tradi4onal   R3.2  billion   DERIVED  DEMAND  >   alcohol   industry   adver4sing  may   (excluding     be  banned   export)   80%  of  wine  purchased   in  a  supermarket   Mass  market   4200+     untapped   producers  of   (prefer  beer/ wine   80%  of  that  consumed   spirits)   (fragmenta4on)   within  24  hours   3.6  million  South  African  adults  (10%  of  adults)  consumed  bo[led   natural  table  wine  in  the  past  7  days.  The  most  popular  brands  were   Four  Cousins  and  Autumn  Harvest.  AMPS2011B  
  • 19. The  Basics   [trending]   Like  TwiUer,  we  highlight  the   10  most  popular  wines  in  the   community.  Think  of  it  as  a   shopping  list  for  the  passive   user.    
  • 20. The  Basics   [read  reviews]   Rate  wines  (YUM  /  HMM  /  YUK)   or  Check  In  to  wines  to  leave  a   review  and  a  ra4ng.  Ra4ngs  and   reviews,  as  indicators,  are  useful   to  consumers,  crea4ng  a  more   empowered  wine  buyer.  
  • 21. 2  Primary  Filters  that  help  a  supermarket   wine  buyer  to  navigate  the  wine  aisle:     >  Top  10  Trending  Wines   >  Wish  List  
  • 22. The  Basics   [checking  in]   Checking  In  is  the  base  mechanic   of  the  system  and  saves  the   wine  and  your  comments/price   to  your  profile.  
  • 23. “2008  Ondine  Cabernet  Franc”   1  of  the  best  happy  wines  out  there.  Well  priced,   fruity.  Goes  down  like  mothers  pants  on  fathers  day   >  Wino  Andy   FUNNY  
  • 24. “2008  Mullineaux  Shiraz”   My  guess  is  they  made  individual  love  to  each  berry   before  vinifying  them,  and  preserving  forever  the  joy   of  their  union   >  Le  Plonk   FUNNY  
  • 25. “2010  Zevenwacht  Pinotage”   Liquorice?  Chocolate?  Not  really.  More  like:   strawberry  sherbet.  SERIOUSLY  sweet.  Avoid,  unless   that's  your  sort  of  thing..     >  Comrade.   USEFUL  
  • 26. “2010  Chocolate  Block”   If  you  brought  it,  I'll  happily  drink  it.  If  I  buy  it,  hit  me   over  the  head  with  it.  Waaaay  overpriced,  nice  juice.     >  LePlonk.   USEFUL  
  • 27. “2010  Beyerskloof  Pinotage”   When  in  doubt  Beyerskloof  Pinotage  always  safe.   Great  benchmark  to  check  if  wine  list  expensive  or   not.     >  MarkLagan.   USEFUL  
  • 28. The  Basics   [profile]   Your  Profile  is  automa4cally   populated  and  gives  you  insights   into  your  wine  behaviour.  Top  3   Farms,  Top  3  Varietals  and   whether  you  actually  prefer  red   or  white  –  buying  assistance  in   profile  format.  
  • 29. The  Basics   [leaderboard]   The  more  you  engage  with  Real   Time  Wine,  the  more  points  you   get.  Points  separate  out  the   highly  engaged  wine  influencers   from  normal  app  users.  
  • 30. Coming  soon  to  a  cellphone  near  you…  
  • 31. The  Social  Graph     (what  your  friends  are  drinking)  
  • 32. Geo-­‐AdverPsing     (your  ads,  near  your  venues,  when   Real  Time  Wine  fans  are  in  the   mood  to  buy)  
  • 33. Post  Purchase  AdverPsing     (ads  and  content  delivered  to  customers  when  they’re   consuming  your  wine)  
  • 34. What  are  we  learning?  
  • 35. There  seems  to  be  a  gap.  Everyday  wine   consumers  want  deeper  product  engagement.     +-­‐4000  unique  visitors  per  month   4500  downloads   1600  registered  reviewers   7000+  ra4ngs   3000+  reviews     28  (on  average)  user  generated  reviews  per  day   32%  of  reviews  shared  to  FaceBook.     38%  of  reviews  shared  to  to  TwiUer.   1500  Facebook  Fans  /  1800  TwiUer  Followers    
  • 36. Behaviour  can  be  influenced  and   purchase  can  be  incen4vised.  
  • 37. AcFvity  is  showing  viral  paUerns.   Effect of making the Popular/Trending page
  • 38. The  senPment.   User  and  brand  insight  can   be  gained  by  analysing  the   paUern  of  reviews.  
  • 39. The  Chocolate  Block.  Sen4ment  from  HMM  and  YUK  reviews.  
  • 40. ConsumpPon  data  can  create  interes4ng   market  intelligence  communiFes.  
  • 41. ConsumpPon  data  can  create  interes4ng   market  intelligence  communiFes.  
  • 42. We  can  predict  INTENT.   We  can  predict  intent.     59  users  in  50  days  added  this  wine  to  their  WISH  LIST.     More  than  1500  wines  have  been  added  to  WISH  LISTS  since  launch.  
  • 43. We  can  predict  RETAIL  INTENT.       More  than  1500  wines  have  been  added   to  WISH  LISTS  since  launch.      
  • 44. So  now  what?   Real  Time  Wine  is   – A  mobile  ac4va4on  /  In  Store  Engagement   – An  adverFsing/promoFon/engagement   plaQorm   – A  community  built  around  a  product  ver4cal   – An  extension  to  /  framework  for  a  loyalty   programme   – A  reason  to  engage  with  your  brand  socially   – A  market  intelligence  tool  
  • 45. 5  Things  You  May  Be  Interested  To  Know   From  the  Journey  So  Far:     Gehng  startup  funding  actually  is  possible   Runway/Rela4onships  =  more  important  than  funding   Early  Adopter  Communi4es  are  powerful   Game  Layers  actually  work   Social  Media  Doesn’t  Convert   The  1/9/90  Rule  is  preUy  close  to  the  truth      
  • 46. Q&A  /  Lessons  we’ve  learned   Cool  things  to  ask  Andy   Real  Time  Wine  OpportuniPes     •  Web  Apps  vs  Na4ve  Apps   •  Work  with  the  team   •  Power  of  game  layers   •  Media  placements   •  Early  adopters  =  cri4cal   –  Geo-­‐adver4sing   •  Android’s  a  Bitch   –  Post  purchase  ads  and   •  Lean  Startup  Approach   content  aUached  to  specific   •  Hire  an  agency  or  hire  a   wines   development  team   –  Email  marke4ng   •  The  Reality  of  Funding  a  South   –  Influencer  Management   African  Startup   –  Behaviour  Data   •  The  1/9/90  rule  and  the  reality   –  White  Labeling   of  1%  social  media  ac4va4on   •  Value  of  PR  and  how   •  Collabora4on  on   impossible  it  is  to  measure.   promo4ons  and  campaigns.  
  • 47. hmp://realPmewine.com   hUp://blog.real4mewine.com