From the Sirius Q3 Lunch and Learn Series in the Carolinas

1. Application and Desktop Delivery
Models with Citrix FlexCast

2. 2
Add Butterfly Image

3. 3
Add Butterfly ImageIn chaos theory, the butterfly effect is
the sensitive dependence on initial
conditions in which a small change in one
state of a deterministic nonlinear system can
result in large differences in a later state.

4. • Introduction
• FlexCast Delivery Model
• Sirius EUC Methodology
• User Workspace Assessment (UWA)
• Introduction to EUC Landscape
• Anatomy of UWA
• Summary
Agenda

5. What is driving interest?
In desktop/application virtualization technologies?
Source: Forrsights Hardware Survey, Q3 2012
14%
16%
21%
22%
23%
38%
38%
45%
48%
48%
53%
Supporting use of Apple Mac computers
Enabling employees to use their personal PCs as a primary work PC
Supporting access for tablets
Reducing PC energy consumption expenses
Improving compliance
Better security
Improving our ability to restore functionality and data after loss/crash
Providing flexible remote access
Lowering costs
Increasing manageability, including patching
Supporting employees to work from anywhere
Sample Size = 977 IT Decision Makers who are interested, planning, or adopted PC alternative

6. Infrastructure & ServicesMobile Workspace
1010SSL101SSL
AppStore
Windows Desktops
Windows & Mobile Apps
Data Sync & Sharing
Collaboration & Support
Networking & Cloud Infrastructure

7. 7
Traditional
Desktops
Complex | Inflexible | Hard to Secure

8. FlexCast Delivery Technology
Multiple approaches to mix and match
8
Physical PCs
HDX 3D Pro-enabled
workstations or Remote
PC access technology
Streamed delivery
Virtual XenApp or
AppV app streaming
or desktop streaming
through PVS
Central Management
Image management | Application management | User data profiles | Access policies
Central Execution Local Execution
Hosted VDI
Dedicated or pooled
desktop virtual
machines
Hosted Shared
Windows Server
session-based desktop
or apps
Local Access
PCs and Laptops with
Desktop Player
(Discuss XenClient)

9. XenDesktop & XenApp:
Powerful and Flexible Infrastructure
9
Citrix
Receiver
SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011
Citrix
NetScaler
Gateway

10. Four Concepts You Need to Know…
Desktop and App
Virtualization
vs.
Traditional Desktops
and Apps
Virtual Desktop
Infrastructure (VDI)
vs.
Remote Desktop
Services (RDS)
Centralized
vs.
Local
App Hosting
vs.
App Virtualization

11. Reduce cost
and complexity
of app and
desktop
management
High definition
user experience
enabling the
performance
end users
require
Increase
employee
productivity with
BYO &
anywhere
access
Centralized
security to
protect sensitive
information
Why do Folks use Citrix Virtualization?

12. Challenges for Business
Rewriting apps to support
mobile OS which is costly
and time consuming
• Citrix allows apps to run
on devices that otherwise
wouldn’t run
Designers & Engineers
stuck to workstations and
can’t access/share designs
remotely in real time
• Citrix keeps data safe in
the datacenter
End users bringing own
devices regardless of BYOD
policy
• Citrix keeps unmanaged
devices off of the corporate
network
Mobile Apps
Designers & Engineers
BYOD
Network connection between
headquarters and branch
office gets congested
• Citrix makes client server
apps run faster
• Better performance than
RDS.
Remote & Branch
Workers

13. Challenges for IT
Operating system upgrades,
updates & patches on
individual distributed PCs
• Citrix speeds deployment
and management of apps
• Provision at the click of a
button
Maintain large set of desktop
images to deal with complex
mix of laptop hardware
• Citrix centralizes data to
increase security, improve
performance, decrease
management.
Maintain expensive office real
estate
No flexibility to keep up with
increasing business needs
• Citrix enables remote
access
PC Refresh Corporate Laptops
Call Centers
Access and modify files locally
on external devices that don’t
adhere to corporate standards
No data security
• Citrix keeps unmanaged
devices off of the corporate
network
Contractor & Partner
Access

14. Sirius EUC Practice Overview
• Citrix Southeast Partner of the Year
• Citrix Central Partner of the Year
• Member of Technical Advisory Board
• VMware Global EUC Partner of the Year
• 2 EUC vExperts of 19 Worldwide
• 1 VCDX-DTM of 8 Worldwide (5 in VMW)
• PTAB Member
• EUC Elite Member
Sirius Computer
SolutionsSirius is a national integrator of technology-based business
solutions that span the enterprise, including the data center
and lines of business. Built on products and services from the
world’s top technology companies, Sirius solutions are
installed, configured and supported by our dedicated teams
of highly certified experts.

15. 15
Product Agnostic
!=
Solution Focused

16. Sirius EUC Methodology
ArchitectAssess
Far too often, Information Technology initiatives fail not
due to poor technology, but due to a poor understanding
of requirements, objectives, strategy, architecture, and
workflows. Sirius begins by ensuring that these critical
elements are addressed BEFORE technology “solutions”
are implemented.
Project Path
Implement Transition
Operate
&
Optimize
Build Menu Create Recipes Bake Goods Grand Opening Day-to-Day

17. The EUC Landscape is a Maze
UEM?
Layering?
Enterprise Software
Deployment?
App Stores?
Monitoring?
Zero Clients?
Thin Clients?
Single Sign
On?
Application
Virtualization?

18. Sirius Computer
SolutionsSirius End-User Computing is a national integrator of
technology-based business-focused solutions for businesses
of all sizes. Built on services and products from the world’s
top technology companies, Sirius solutions are architected,
implemented, and supported by a team of the dedicated,
highly certified consultants, architects, and engineers.
Intro to User Workspace Assessment
Would You Tailor A Suit
Without Taking Your
Measurements?
The Assessment tailors the solution
to the business, not the business to
the solution.

19. Assessment Equation
•Application Inventory
•Resources Consumed
•Peripherals
•IT Current State
Analysis
Technical
Requirements
•Success Criteria
•Priorities
•User
Characterization
•User Workflows
•Operational Maturity
Business
Objectives
Use Cases
Technology Candidacy
3rd Party Tools
Operational Readiness
Workflow Improvements
Roadmap
Plan
Is Success Achievable and
Affordable?

20. Assessment Process
Data Collection
Data collection tools provide metrics and
analysis from a pure technical standpoint, such
as resource utilization, application usage, and
more.
Findings & Analysis
The assessment looks holistically at the
environment, including: Operations, User
Workflows, Infrastructure, Strategy, and
Existing Challenges.
Distribution Roadmap
All data will be analyzed and then
recommendations will be prepared on optimal
distribution methods, such as VDI, Remote
Desktop Services, Traditional Desktops, and
more.
Interviews are conducted with staff across the
organization from IT to End Users to Business
Leaders to provide context to the technical
data as well as to help define business goals
and identify areas where the business can be
enhanced with EUC solutions.
Business, functional, and technical
requirements are defined in order to determine
what the solution must provide the business,
what functions it must provide, and what
technical requirements it must meet.
The requirements defined will be compared
with product solution capabilities in order to
ensure definitive product recommendations are
reached based on the assessment inputs.
Interviews & Workshops
Requirement & Use Case Definition
Solution Matrix

21. Data Collection & Interviews
An Assessment with
ONLY Data Collection
misses the Context
behind the Metrics.
What are the priorities of the organization?
What keeps the leadership up at night?
Where does the organization want to go?
Is the organization risk averse?
Organizational Details
Are users moving between devices?
Between locations?
Do they travel to locations periodically
without Internet Connectivity?
How do users work throughout the day?
User Workflows
What is the operational maturity of the
organization?
Does the organizational structure pose
challenges that need to be designed
around?
Operations
The Answer is Data Collection + Interviews

22. Example Interview Questions
What does your average day look like?
What are the primary applications you use and
what do they do?
What types of devices do you utilize?
What challenges do you have with your desktop
that are currently impacting your productivity?
What types of peripherals do you use and how
do you use them?
How do you request new software?
Does the speed and responsiveness of your
existing desktop meet your expectations?
End-Users Does the organization have any BYOD
initiatives?
What common, reoccurring issues do users
report to IT?
Do any of the organizational applications have
specialized licensing requirements (e.g. dongle,
MAC Address, static IP)?
What challenges do you have managing
desktops and applications currently?
How many desktop images currently exist within
the environment?
Are you using Enterprise Software Distribution
(ESD) tools currently?
Information Technology
The business drivers all emanate from the following simple questions:
• Why do users need computers and applications?
• What are the key functional characteristics (capability, reliability, availability) of these computers?
• What constraints are necessary for these computers (security, manageability, mobility, cost) ?
Business Drivers

23. Findings & Analysis
Through the combination of Desktop, Application, Enterprise Mobility,
Security, and Network components of the Assessment, the organizations
will be enabled to effectively implement the solutions to fit the needs of
the business.
The Environment Must Be Looked at
Holistically
In Order to Ensure Solutions Fit
Operational Infrastructure Strategy Challenges
• Organizational Structure
• Desktop Management
• Application Management
• Desktop Support
• Training
• Server Infrastructure
• Storage Infrastructure
• Network Infrastructure
• Security
• Inventory Management
• User Assistance Tools
• Desktop Lifecycle
• Application Lifecycle
• Monitoring
• Automation
• …and lots of more.
• Application Governance
• Application Deployment
• User Mobility
• Login Times
• Citrix Performance
• File Sharing

24. Use Case & Requirement Definition
The complexity of any desktop transformation project is
based on the quantity of use cases and not necessarily the
quantity of users.
As a result, use cases are identified and characterized in order
to provide a basis on which the solutions can be architected.
Business, functional, and technical requirements define the
business goals of the solution, what the solution must do,
and how the solution must do it.

25. Solutions Must Provide Business Benefits

26. Distribution Roadmap & Solution Matrix
Distribution Roadmap
All data will be analyzed and then
recommendations will be prepared on optimal
distribution methods, such as VDI, Remote
Desktop Services, Traditional Desktops, and
more.
The requirements defined will be compared
with product solution capabilities in order to
ensure definitive product recommendations are
reached based on the assessment inputs.
Solution Matrix
Findings, Analysis, and Requirements directly feed the Distribution
Roadmap and Solution Matrix to Ensure Recommended Solutions
Meet the Organization’s Unique Environment

27. User Workspace Assessment Schedule
PROJECT SCHEDULE
1
3
4
2
Pre-Project Meeting, Data Collector
Deployment, Data Collection
Phase 1
Kick-Off, Interviews & Workshops
Phase 2
Data Analysis & Deliverable Creation
Phase 3
Presentation
Phase 4

28. Recommendations
ArchitectAssess
Using data formulated from the assessment, the
next steps involve architecture of the components
specified within the roadmap. The assessment
provides recommendations that are definitive, clear,
and actionable to ensure the next steps can be
accomplished.
Project Path
Implement Transition
Operate
&
Optimize
Build Menu Create Recipes Bake Goods Grand Opening Day-to-Day
✔

29. One last thing…
Sirius Computer Solutions Confidential

30. Can we assist you?
Reach out to your
presenter with questions
at:
andrew.miller@siriuscom.c
om
Thank YOU and Next Steps