Gen AI in Business - Global Trends Report 2024.pdf
An Eye Towards User Engagement, EyeTrackUX West
1. An Eye Towards User EngagementEmpowering UX Designers with the Tools to Effectively Design & Evaluate Elements of Persuasion and Engagement Andrew Schall, MS, CUA User Experience Designer EyeTrackUX West November 12, 2009
2. Please note:The following slides are provided as a courtesy to EyeTrackUX West attendees . Please do not copy or distribute without permission from the author.
30. Measuring the Effects of Design Changes Persuasive Imagery Image of locally well-known lawyer who is teaching this course is meant to persuade users to want to sign up. Many noticed the picture 65% of users noticed the lawyer as well as the course title. Increased clicks to learn more 15 % more users clicked to learn more about this course.
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32. Eye-tracking helps to identify what captures and sustains user’s attention on each viewed page
These two designs were evaluated using eye tracking. These visualizations are heatmaps representing where most people looked.It has been proven that people are attracted to images of faces, so it makes perfect sense that both images have received attention.Notice the heat that is drawn from the woman on the right as she looks directly at the product. People followed her gaze and looked directly at the brand label.So, how does this relate to user experience?
I’d like to take a step back from talking about eye-tracking to tell you about how our group has been designing not only for usability – can someone use our website, into thinking more about WHY and HOW they will use it, and how do we engage them to want to use it more.
When it all comes down to it, eye-tracking is a fantastic tool, but we can’t rely solely on eye-tracking to understand user experience
When I do an eye-tracking study, I’m collecting and analyzing data from many sources of user feedback
Pupil dilation connected with arousal, stress, or cognitive loadGalvanic skin response (GSR) measurement is one component of polygraph devices and is used in scientific research of emotional arousal.Heart rate to measure stress or emotional state
Combining methods to look at effectiveness of persuasive design including eye-tracking and web analytics
A site can be designed to be extremely usable, but your customers might be missing key content areas that are important to your business goals.We want to make sure that users can find the information they need, but are also deliberately led down a path to continue to explore and engage with our contentRetrospective interviewing is a key part of this process in order to be able to probe deeper based on all of the observations that occurred during the session.We are certainly interested in hearing about anything that is confusing and difficult to use, but we also want to understand why they engaged the site the way they did and understand what would further enhance their experience.
Understand the limitations of the technology – It is not a mind-reading device, must be combined with traditional methodsPlan ahead on how you will use the data – Planning ahead means more than just deciding early on to include eye tracking in your study. You need to think about the specific aspects of the design and specific questions you want answered. Do not wait until after you have collected the data.
