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Client Survey 2008
- 2. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008
- 3. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 16 6 0 88%
2007
2008
- 4. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 16 6 0 88%
2007 1 0 0 17 18 0 92%
2008
- 5. 1. Quality of Candidates
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 16 6 0 88%
2007 1 0 0 17 18 0 92%
2008 1 0 8 31 8 2 85%
- 6. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008
- 7. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 14 8 0 89%
2007
2008
- 8. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 14 8 0 89%
2007 0 0 0 16 18 2 93%
2008
- 9. 2. Quality of Employees
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 14 8 0 89%
2007 0 0 0 16 18 2 93%
2008 0 1 5 27 16 1 88%
- 12. 3. Employee Reliability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 12 9 1 90%
2007 0 0 1 19 14 2 91%
2008
- 13. 3. Employee Reliability
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 12 9 1 90%
2007 0 0 1 19 14 2 91%
2008 0 1 4 22 20 3 90%
- 14. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008
- 15. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 3 13 7 0 87%
2007
2008
- 16. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 3 13 7 0 87%
2007 0 1 2 11 21 1 93%
2008
- 17. 4. Diverse Labor Pool
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 3 13 7 0 87%
2007 0 1 2 11 21 1 93%
2008 0 1 11 21 11 6 86%
- 18. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008
- 19. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 1 11 11 0 91%
2007
2008
- 20. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 1 11 11 0 91%
2007 0 1 0 6 29 0 97%
2008
- 21. 5. Response Time
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 1 11 11 0 91%
2007 0 1 0 6 29 0 97%
2008 0 1 3 14 28 2 89%
- 22. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008
- 23. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 2 10 11 0 90%
2007
2008
- 24. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 2 10 11 0 90%
2007 0 0 1 4 31 0 98%
2008
- 25. 6. Follow-up
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 1 2 10 11 0 90%
2007 0 0 1 4 31 0 98%
2008 0 1 3 9 31 4 94%
- 27. 7.Value vs. Pricing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 12 7 2 88%
2007
2008
- 28. 7.Value vs. Pricing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 12 7 2 88%
2007 0 0 1 13 20 2 94%
2008
- 29. 7.Value vs. Pricing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 12 7 2 88%
2007 0 0 1 13 20 2 94%
2008 0 1 5 20 18 4 90%
- 30. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008
- 31. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 11 9 2 90%
2007
2008
- 32. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 11 9 2 90%
2007 0 0 0 2 24 10 99%
2008
- 33. 8. Accuracy of Billing
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 11 9 2 90%
2007 0 0 0 2 24 10 99%
2008 0 0 4 19 18 7 91%
- 35. 9. Staff Availability
Below Avg.
Avg.
Poor Avg. Good Excellent N/A Score
2005 0 0 0 11 12 1 89%
2007
2008
- 36. 9. Staff Availability
Below Avg.
Avg.
Poor Avg. Good Excellent N/A Score
2005 0 0 0 11 12 1 89%
2007 0 0 0 3 33 0 99%
2008
- 37. 9. Staff Availability
Below Avg.
Avg.
Poor Avg. Good Excellent N/A Score
2005 0 0 0 11 12 1 89%
2007 0 0 0 3 33 0 99%
2008 0 1 3 17 26 1 90%
- 39. 10. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 13 7 2 89%
2007
2008
- 40. 10. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 13 7 2 89%
2007 0 0 1 20 8 7 89%
2008
- 41. 10. Issue Resolution
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 2 13 7 2 89%
2007 0 0 1 20 8 7 89%
2008 0 1 4 13 26 4 93%
- 42. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005
2007
2008
- 43. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 0 10 14 0 94%
2007
2008
- 44. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 0 10 14 0 94%
2007 0 0 0 2 34 0 99%
2008
- 45. 11. Courtesy
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 0 10 14 0 94%
2007 0 0 0 2 34 0 99%
2008 0 1 1 11 34 1 93%
- 47. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 11 10 0 90%
2007
2008
- 48. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 11 10 0 90%
2007 0 0 0 2 34 1 99%
2008
- 49. 12. Overall Experience
Below Avg.
Poor Avg. Good Excellent N/A
Avg. Score
2005 0 0 3 11 10 0 90%
2007 0 0 0 2 34 1 99%
2008 0 1 2 24 21 2 91%
- 51. Top Three Needs in a Staffing Firm?
2008 / 2007
Quality of Candidates 27 / 28
Quick Response 20 / 21
Pricing 13 /15
Customer Service 7 / 10
Reliability 2/4