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4006ME Engineering Problem Solving Lecture 2 – Problem Solving Techniques and strategies
Calendar You Are Here
Today’s Lecture ,[object Object],[object Object],[object Object],[object Object]
PROBLEM SOLVING HEURISTICS ,[object Object]
Heuristic???? ,[object Object]
Problem Solving Heuristics ,[object Object],[object Object],[object Object],[object Object]
Problem Solving Heuristic – Five Steps ,[object Object],[object Object],[object Object],[object Object],[object Object]
What’s The Disease?
1.Define the real problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2. Generate solutions ,[object Object],[object Object]
3. Decide on a course of action ,[object Object],[object Object],[object Object]
4. Implement the solution ,[object Object],[object Object]
5. Evaluate the solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EFFECTIVE PROBLEM SOLVERS ,[object Object]
Effective Problem Solvers.........
Effective Problem Solvers......... ,[object Object],[object Object],[object Object],[object Object],[object Object]
Attitudes and Actions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Solutions and Accuracy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The 7 Habits of Highly Effective People ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],The 7 Habits of Highly Effective People The 7 Habits of Highly Effective People , COPYRIGHT, 1989 by Covey, Stephen R
WORKING IN TEAMS ,[object Object]
Bruce Tuckman’s research identifies 4 stages of team development: ,[object Object],[object Object],[object Object],[object Object]
Your past experience, biggest problem working as a team.......
Top Ten – Group Problems Taken from: Scholtes, Peter R., The Team Handbook , Joiner Associates, Inc., Madison, WI. 1988 Problem How to minimise 1.Floundering Make sure the mission is clear and everyone understands what is needed to move forward 2.Overbearing experts Have an agreement among the team members that there are no sacred cows and that all team members have the right to explore all areas 3.Dominating Participants List ‘balance of participation’ as a goal and evaluate regularly. Practice ‘gate keeping’ to limit dominant participation 4.Reluctant Participants Ask opinions of quiet members and encourage by validation. Require individual assignments and reports
Top Ten – Group Problems Taken from: Scholtes, Peter R., The Team Handbook , Joiner Associates, Inc., Madison, WI. 1988 Problem How to minimise 5.Unquestioned acceptance of opinion Ask for supporting data and reasoning. Accept and encourage conflicting ideas 6.Rush to accomplishment Confront those doing the rushing and remind them not to compromise the best solution. Make sure a consensus is reached 7.Attribution of motives to others Reaffirm agreement that the group sticks to the scientific approach. Ask for confirmation of data. 8.Discounting or ignoring a group members statement Provide training in effective listening. Support the discounted person. Talk off line with anyone who continually discounts other team members
Top Ten – Group Problems Taken from: Scholtes, Peter R., The Team Handbook , Joiner Associates, Inc., Madison, WI. 1988 Problem How to minimise 9.Wanderlust: digression and tangents Follow an agenda with time estimates, Keep the topics in full view of the team and direct the conversation back to the topic 10.Feuding team members Focus on ideas, not personalities. Get adversaries to discuss issues off-line or get them to agree to a standard of behaviour during meetings
GATHERING INFORMATION ,[object Object]
Collect and analyse information ,[object Object],[object Object],[object Object],[object Object],[object Object]
Talk to people ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
View the problem firsthand ,[object Object],[object Object]
Confirm key findings ,[object Object],[object Object],[object Object],[object Object]
Don’t stop! ,[object Object],[object Object],[object Object],[object Object]
Finally ,[object Object]

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Lecture 2 problem solving strategies

  • 1. 4006ME Engineering Problem Solving Lecture 2 – Problem Solving Techniques and strategies
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  • 23. Your past experience, biggest problem working as a team.......
  • 24. Top Ten – Group Problems Taken from: Scholtes, Peter R., The Team Handbook , Joiner Associates, Inc., Madison, WI. 1988 Problem How to minimise 1.Floundering Make sure the mission is clear and everyone understands what is needed to move forward 2.Overbearing experts Have an agreement among the team members that there are no sacred cows and that all team members have the right to explore all areas 3.Dominating Participants List ‘balance of participation’ as a goal and evaluate regularly. Practice ‘gate keeping’ to limit dominant participation 4.Reluctant Participants Ask opinions of quiet members and encourage by validation. Require individual assignments and reports
  • 25. Top Ten – Group Problems Taken from: Scholtes, Peter R., The Team Handbook , Joiner Associates, Inc., Madison, WI. 1988 Problem How to minimise 5.Unquestioned acceptance of opinion Ask for supporting data and reasoning. Accept and encourage conflicting ideas 6.Rush to accomplishment Confront those doing the rushing and remind them not to compromise the best solution. Make sure a consensus is reached 7.Attribution of motives to others Reaffirm agreement that the group sticks to the scientific approach. Ask for confirmation of data. 8.Discounting or ignoring a group members statement Provide training in effective listening. Support the discounted person. Talk off line with anyone who continually discounts other team members
  • 26. Top Ten – Group Problems Taken from: Scholtes, Peter R., The Team Handbook , Joiner Associates, Inc., Madison, WI. 1988 Problem How to minimise 9.Wanderlust: digression and tangents Follow an agenda with time estimates, Keep the topics in full view of the team and direct the conversation back to the topic 10.Feuding team members Focus on ideas, not personalities. Get adversaries to discuss issues off-line or get them to agree to a standard of behaviour during meetings
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