As SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing. In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise. As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies. This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.

1. CONFERENCE SESSION
Delivering SharePoint as a service
As SharePoint is adding more complexity in enterprise it infrastructure and
becoming more and more critical for business, the need to reshape the way
companies align SharePoint to business needs are growing.
In this session you will learn about how to regain control, by using SharePoint
in a Service delivery context. We will talk about the process of designing a
generic SharePoint service, that span software versions, infrastructure and
business requirements, and provide a common scope for SharePoint in the
enterprise.
As the talk progresses you will see real life examples of SharePoint service
definitions, that can be used as a starting point for most companies.
This session is about giving your SharePoint investments new life, by
repositioning the technology as something the business can relate to and
define the scope of SharePoint to where it makes a difference.
Session speaker: Anders B. Skjønaa
Anders was working at Microsoft when the first version of SharePoint was
developed and launched and he has been one of the go-to guys for
understanding the up’s and down’s of the platform ever since. Today,
Anders is a partner in SharePointPeople, a strategy, architecture and
governance advisory firm in Denmark, and a frequent speaker and author
on SharePoint business topics.

2. #JBOYE13
DELIVERING SHAREPOINT
AS A SERVICE
Anders B. Skjønaa
Strategy, Architecture and Governance guy

3. DELIVERING SHAREPOINT AS A SERVICE
Agenda
 Understanding SharePoint platform complexity
 Repositioning SharePoint as a service platform
 Building the Service Definition for SharePoint
 The SharePoint Service Roadmap
 Organizing around the SharePoint Service
 SharePoint Service Governance
SESSION ABSTRACT
As SharePoint is adding more complexity in
enterprise it infrastructure and becoming more
and more critical for business, the need to
reshape the way companies align SharePoint to
business needs are growing.
In this session you will learn about how to
regain control, by using SharePoint in a Service
delivery context. We will talk about the process
of designing a generic SharePoint service, that
span software versions, infrastructure and
business requirements, and provide a common
scope for SharePoint in the enterprise.
As the talk progresses you will see real life
examples of SharePoint service definitions, that
can be used as a starting point for most
companies.
This session is about giving your SharePoint
investments new life, by repositioning the
technology as something the business can
relate to and define the scope of SharePoint to
where it makes a difference.

4. DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service
What are our goal with this?
 Boost user-adoption of SharePoint

Create a strategy for the entire SharePoint service

Divide SharePoint into solutions business users can relate to

Establish a common communication platform
 Strengthen SharePoint ROI (Return On Investment)

Drive adoption of the solutions offered on SharePoint

Standardize ALL solutions and ALL processes

Automate when possible
 Enable the ability to plan ahead

Create 24-36 months roadmap for everything SharePoint
 Embrace the complexity of the technology

Use a standard solution catalogue to create a clear scope

5. DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service
What is a Service?
• Something that is well defined and described
• Something you can communicate clearly to your customers
(the business)
• Something you can give a price tag
• Something you can deliver, manage and control
• Something you customers can order from you
You are now a SERVICE PROVIDER

6. DELIVERING SHAREPOINT AS A SERVICE
Understanding SharePoint complexity
Business Applications
Platform Services & Processes
Infrastructure & IT
< 16:30
Intranet
Extranet
Public Website
Project sites
Collaboration sites
HR Self-service
Enterprise Social
MySite
Communities
Business Intelligence
Search Portal
…
Enterprise Search
Managed Metadata
Profile Import
Development
Branding
Access Services
Excel Service PerformancePoint
Secure Store
State Service
Visio Graphics Services
App Store
Workflow Management
Testing
…
Infrastructure
Databases
Networking
Capacity Management
Failover
SharePoint Online
Office 365
On-premise farms
Backup
Deployment
…

7. DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service
- Communicate /
market your service
offerings
- Service Catalogue
of standard services
- Enable a
“marketplace” for your
customers
- Start strategic
communication
with business
- Service options
- Pricing / Cost
recovery
- Prepare a Service
roadmap for
SharePoint
- Standardize
- Automate
4. Manage and deliver
- Establish and
educate the
delivery
organization
3. Solution marketplace
- What are you
delivering? (not
SharePoint!)
2. Service Definition
1. Service Delivery
- Build your
SharePoint
strategy
- Govern
- Evolve

8. DELIVERING SHAREPOINT AS A SERVICE
Building your Service definition
What types of solutions are you offering on SharePoint?
Here’s a pretty common example…
MySite
Application
sites
Teamsites
Mass production
Storage Quota
Site provisioning
Standard solutions
App Store
Social





1 site per user
Storage Quota
Site provisioning
User Profile data
Customization &
maintenance
 Social






SERVICE OPTIONS
 Same solution for all
SERVICE OPTIONS
 Site templates
 Leveled SLA
 Apps
 Storage Quota






Limited production
Isolated infrastr.
Storage Quota
Request / Approval
Custom code
Release
Management
SERVICE OPTIONS
 Apps
 Storage Quota
Intranet
portals






Few sites
Web application
Branding
Apps
WCMS
Content Staging &
governance
SERVICE OPTIONS
 Custom functionality
using SharePoint
Apps
Partner /
extranet
collaboration
sites
Public
websites
Few sites
Isolated infrastr.
Web application
Branding / WCMS
High availability
Content staging &
governance




Limited production
Isolated infrastr.
Storage Quota
“X-User”
Management
 Content governance






SERVICE OPTIONS
 Same base solution
for all
 Storage Quota
SERVICE OPTIONS
 Limited custom
functionality

9. < 16:45
DELIVERING SHAREPOINT AS A SERVICE
Building your Service catalogue
What solutions can your customer order from you?
Again… This is an example…
Service
Definition
MySite
Application
sites
Intranet
portals
Public
websites
Service
Catalogue
Included in “seat”
 MySite
 Personal Profile
Service Catalogue
Service Catalogue
Service Catalogue
Service Catalogue
‘Service Catalogue
 Project Site
 Team site
 Document Archive
Service Catalogue
Basic SharePoint
Service
Teamsites
Partner /
extranet
collaboration
sites
 Small
 Medium
 Large
 Small
 Large
 External project site
 Customer/Partner
Collaboration site
 Public WCMS
website (with
multiple Service
options)
Included in “seat”
 Site provisioning
tool
Included in “seat”
 Advisory
Included in “seat”
 Governance
framework
 Advisory
Included in “seat”
 Site provisioning
tool
 Governance
Framework
Included in “seat”
 Governance
Framework

10. DELIVERING SHAREPOINT AS A SERVICE
The SharePoint Service Roadmap
A plan for the future…
 We need a roadmap to…

…understand what services and functionality can be offered at what time

…be able to scale resources in the service delivery team

…be proactive in budget planning

…be able to make important prioritization along the way
 The SharePoint Service Roadmap should include;

Development and launch of new managed services
Business
Applications
Managed
Processes

Infrastructure updates

High level cost and resource estimations

High level business plans
Platform
Services
Mapped to the governance
framework implemented

11. < 16:50
DELIVERING SHAREPOINT AS A SERVICE
The SharePoint Service Roadmap
2013
BUSINESS APPLICATIONS
MANAGED PROCESSES
PLATFORM SERVICES
2014
2015

12. DELIVERING SHAREPOINT AS A SERVICE
Organizing around the SharePoint Service
Who
 BUSINESS USERS
 “Buy” well defined services from “a vendor” (SharePoint Service Delivery)
 ARCHITECTURE & SERVICE ADVISORY
 Connect the business to the technology; provides technology roadmaps and gives
advice to business decision makers
 SHAREPOINT SERVICE DELIVERY

Maintain the technology platform and deliver a catalogue of relevant services (solutions)
to “customers” – the business

13. SharePoint Delivery
Customers
IT Delivery
Service Delivery
Manager (SDM)
Governance Board
Service Delivery & Governance alignment
Service Pricing
SharePoint Platform Governance Practice
...
SP Enterprise Architecture
Project #1
..
Solution
Architect
Solution
Architect
Project
Management
Project
Management
Project
Management
Development
Development
Development
Testing
Testing
Deployment
......
(Business Applications)
Project #n
Solution
Architect
Service Owners
Project #2
Deployment
........
Testing
Deployment
Enterprise Architecture
Corporate IT Strategy alignement
Corporate IT Governance alignment
Software / Platform Selection
...
Technical Service Manager (TSM)
Release Management
End Users
Infrastructure Services
Operations Management
Service Calls
Queue
Servers
SharePoint Operations
• Operations Tasklist
• Service Calls
Database Service Delivery
Storage
Server Delivery
Databases
Application
Maintenance
Storage Delivery
...

14. DELIVERING SHAREPOINT AS A SERVICE
Practicing Governance
SERVICE OWNER



Responsible for the entire SharePoint Service
Communication to Management
Owner of SharePoint Strategy
SERVICE DELIVERY MANAGER
Effective Projects
Information
Management &
Security
Optimizing crossorganizational
Knowledge Sharing
MANAGED SYSTEMS
MANAGED PROCESSES
PLATFORM SERVICES
INTRANET
BRANDING
SEARCH
“PROGRAM SITE”
SERVICE ROADMAP
MANAGED METADATA
…
APP DESIGN & UDVIKLING
NINTEX WORKFLOW
…
…






…
BUSINESS APPLICATIONS
OPERATIONAL CONTROLS
COMPLIANCE CONTROLS






Responsible for SharePoint Service Delivery
Driving SharePoint governance practice
Drives platform change management
BUSINESS APPLICATION OWNER
Owner of one or more business applications
Provides policies and controls for relevant applications
Collect business requirements / user advocate
MANAGED PROCESS OWNER
Owner of one or more managed processes
Provides policies and controls for relevant processes
Quality and Service efficiency
PLATFORM SERVICE OWNER
Owner of one or more platform services (technical)
Provides policies and controls for relevant platform services
Work with Architect fo delivery foundation for the functional scope
of the platform
GOVERNANCE PRACTITIONER



General role that performs controls and report status and issues
Same for operational and compliance controls
Both Business users and IT people will have this role

15. DELIVERING SHAREPOINT AS A SERVICE
Summary
 REPOSITIONING AS A SERVICE
 BUILDING YOUR SERVICE DEFINITION, SERVICE CATALOGUE & SERVICE ROADMAP
 ESTABLISHING A SERVICE DELIVERY ORGANIZATION

DRIVE PROGRESSIVE GOVERNANCE
I am now ready for QUESTIONS!
Anders B. Skjønaa
anders@sharepointpeople.dk
Accept connections from JBoye13 on LinkedIn: linkedin.com/in/skjoenaa
Blog: sharepointpeople.wordpress.com