SlideShare ist ein Scribd-Unternehmen logo
1 von 325
MANAGEMENT 309 Section 100 Survey of Management Liesl Wesson Summer 2005
Managing and the Manager’s Job One hapter
What is an organization? ,[object Object]
Organizational Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Management? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Purpose of Management EFFICIENTLY Using resources wisely and in a cost-effective way EFFECTIVELY Making the right decisions and successfully implementing them And
What is a Manager? ,[object Object],[object Object]
The Management Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Kinds of Managers by Level ,[object Object],[object Object],[object Object],[object Object],[object Object]
Kinds of Managers by Area ,[object Object],[object Object],[object Object],[object Object],[object Object]
Kinds of Managers by Area (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Managerial Roles (Mintzberg) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ten Basic Managerial Roles * See page 18, table 1.2
Managerial Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managerial Skills (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Management: Science or Art? ,[object Object],[object Object],[object Object],[object Object]
Managing in Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Traditional and Contemporary Issues and Challenges Two hapter
The Importance of Theory and History ,[object Object],[object Object],[object Object],[object Object],[object Object]
Early Management Pioneers ,[object Object],[object Object],[object Object],[object Object]
Classical Management Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object]
Scientific Management ,[object Object],[object Object],[object Object],[object Object]
Steps in Scientific Management Develop a science for each element of the job to replace old rule-of-thumb methods Scientifically select employees and then train them to do the job as described in step 1 Supervise employees to make sure they follow the prescribed methods for performing their jobs Continue to plan  the work, but use  workers to get the  work done 2 1 4 3
Classical Management Perspective  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Classical Management Perspective (cont’d) ,[object Object],[object Object],[object Object],[object Object]
Classical Management Proponents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Classical Management Perspective…Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Behavioral Management Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object]
Behavioral Management Perspective (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Behavioral Management Perspective (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organizational Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Behavioral Management Perspective…Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quantitative Management  Perspective  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quantitative Management Perspective…Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Integrating Perspectives for Managers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Systems Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Contingency Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Contingency Perspective (cont’d) ,[object Object],[object Object],[object Object]
Contemporary Management Issues  and Challenges (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Environment and Culture of Organizations Three hapter
The Business Environment ,[object Object],[object Object],[object Object],[object Object],[object Object]
The External Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The External Environment (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Internal Environment ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Organization’s Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organizational Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How Environments Affect Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object]
How Environments Affect Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How Organizations Respond to Their Environments (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How Organizations Respond to Their Environments (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Environment and  Organizational Effectiveness ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Ethical and Social Environment Four hapter
Individual Ethics In Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ethics in Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Applying Ethical Judgments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Responsibility and Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to Social Responsibility (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Social Responsibility: Formal Organizational Dimensions ,[object Object],[object Object],[object Object],[object Object]
Managing Social Responsibility: Informal Organizational Dimensions ,[object Object],[object Object],[object Object],[object Object]
Evaluating Social Responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Global Environment Five hapter
The Meaning of International Business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Trends in International Business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing The Process of Globalization ,[object Object],[object Object],[object Object],[object Object],[object Object]
Managing The Process of Globalization (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing The Process of Globalization (cont’d) ,[object Object],[object Object],[object Object],[object Object]
The Structure of the Global Economy ,[object Object],[object Object],[object Object],[object Object]
Market Economies and Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Controls on International Management ,[object Object],[object Object],[object Object],[object Object]
The Cultural Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Individual Behaviors Across Cultures
Competing in a Global Economy ,[object Object],[object Object],[object Object],[object Object]
Management Challenges in a Global Economy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Multicultural Environment Six hapter
The Organization and Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Diversity and Multiculturalism ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Diversity and Multiculturalism (cont’d) ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How Diversity and Multiculturalism Promote Competitive Advantage
Diversity and Competitive Advantage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Multiculturalism and Conflict ,[object Object],[object Object],[object Object],[object Object]
Managing Diversity and Multiculturalism in Organizations ,[object Object],[object Object],[object Object],[object Object]
Managing Diversity and Multiculturalism in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Toward The Multicultural Organization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Elements of Planning and Decision Making Seven hapter
Decision Making and the Planning Process ,[object Object],Strategic goals Strategic plans Tactical goals Operational goals Operational plans The organization’s mission The Environmental Context • Purpose • Premises • Values • Directions Tactical plans
Organizational Goals ,[object Object],[object Object],[object Object],[object Object]
Kinds of Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Responsibilities of Setting Goals ,[object Object],[object Object],[object Object],[object Object],[object Object]
Kinds of Organizational Plans ,[object Object],[object Object],[object Object],[object Object]
Time Frames for Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Responsibilities for Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Responsibilities for Planning (cont’d) ,[object Object],[object Object],[object Object],[object Object]
Types of Operational Plans
Barriers to Goal Setting and Planning ,[object Object]
Using Goals to Implement Plans: The Effectiveness of Formal Goal Setting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Strategy and Strategic Planning Eight hapter
The Nature of Strategic Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Components of Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Strategic Alternatives ,[object Object],[object Object],[object Object]
Strategy Formulation  and Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using SWOT Analysis to  Formulate Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using SWOT Analysis to Formulate Strategy (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using SWOT Analysis to Formulate Strategy (cont’d) ,[object Object],[object Object],[object Object],[object Object]
Using SWOT Analysis to Formulate Strategy (cont’d)   ,[object Object],[object Object],[object Object]
Formulating Business-Level Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Miles and Snow Topology
Implementing Business-Level Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Implementing Business-Level Strategies (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Formulating Corporate-Level Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object]
Related Diversification ,[object Object],[object Object],[object Object]
Related Diversification (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Formulating Corporate-Level Strategies (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Implementing Corporate-Level Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Implementing Corporate-Level Strategies (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Diversification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Diversification (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Diversification ,[object Object],[object Object],[object Object]
International and Global Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Strategic Alternatives for International Business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Decision Making and Problem Solving Nine hapter
The Nature of Decision Making ,[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Decisions ,[object Object],[object Object],[object Object],[object Object]
Decision-Making Conditions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in the Rational  Decision-Making Process
Steps in the Rational  Decision-Making Process (cont’d)
Factors that Prevent Rationality ,[object Object],[object Object],[object Object],[object Object]
Behavioral Aspects of Decision Making ,[object Object],[object Object],[object Object],[object Object],[object Object]
Behavioral Aspects of Decision Making (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Behavioral Aspects of Decision Making (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Group and Team Decision Making in Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Advantages and Disadvantages of Group and Team Decision Making
Managing Group and Team  Decision-Making Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Elements of Organizing Eleven hapter
The Elements Organizing ,[object Object],[object Object],[object Object]
Designing Jobs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adam Smith’s Example of Job Specialization Making a pin (nail) requires 18 tasks 1 worker doing all 18 tasks might make  20 pins (nails) a day. 20 workers = (20 x 20) = 400 pins ______________________________ With specialization:   20 workers make 100,000 pins a day. 1 worker = 5,000 pins 20 pins vs. 5,000 pins per worker
Alternatives to Specialization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Alternatives to Specialization (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Grouping Jobs: Departmentalization ,[object Object],[object Object],[object Object],[object Object]
Grouping Jobs: Departmentalization (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Product Departmentalization Form ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Departmentalization ,[object Object],[object Object],[object Object],[object Object],[object Object]
Location Departmentalization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Departmentalization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Establishing Reporting Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object]
Establishing Reporting Relationships (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Establishing Reporting Relationships:   Tall versus Flat Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Determining the Appropriate Span: Factors Influencing the Span of Management
Distributing Authority ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problems in Delegation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Decentralization and Centralization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Coordinating Activities ,[object Object],[object Object],[object Object]
Coordinating Activities: Three Major Forms of Interdependence ,[object Object],[object Object],[object Object],[object Object],[object Object]
Structural Coordination Techniques ,[object Object],[object Object],[object Object],[object Object],[object Object]
Structural Coordination Techniques (cont’d) ,[object Object],[object Object],[object Object],[object Object]
Differentiating Between Positions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Organization Change and Innovation Thirteen hapter
The Nature of Organization Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Change in Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Understanding Resistance to Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reengineering in Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organization Development (OD) ,[object Object],[object Object],[object Object],[object Object]
Organization Development Techniques ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organizational Innovation ,[object Object],[object Object],Development Organization evaluates, modifies, and improves on a creative idea. Decline Demand for an innovation decreases, and substitute innovations are developed and applied. Application Organization uses developed idea in design, manufacturing, or delivery of new products, services, or processes. Launch Organization introduces new products or services to the marketplace. Growth Demand for new products or services grows. Maturity Most competing organizations have access to the idea.
Forms of Organizational Innovation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Forms of Organizational Innovation (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Innovation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Human Resources in Organizations Fourteen hapter
The Environmental Context of Human Resource Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Legal Environment of HRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Legal Environment of HRM (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Legal Environment of HRM (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Legal Environment of HRM (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Legal Environment of HRM (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Change and HRM ,[object Object],[object Object],[object Object],[object Object]
Change and HRM (cont’d) ,[object Object],[object Object],[object Object],[object Object]
Attracting Human Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recruiting Human Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Selecting Human Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Selecting Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Selecting Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Developing Human Resources ,[object Object],[object Object],[object Object],[object Object],[object Object]
Developing Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Developing Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Developing Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Developing Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Developing Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Developing Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Maintaining Human Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Maintaining Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Maintaining Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Maintaining Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Maintaining Human Resources (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Labor Relations ,[object Object],[object Object],[object Object],[object Object]
Managing Labor Relations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
New Challenges in the  Changing Workplace ,[object Object],[object Object],[object Object],[object Object],[object Object]
New Challenges in the  Changing Workplace (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Elements of Individual Behavior in Organizations Fifteen hapter
Understanding Individuals  in Organizations ,[object Object],[object Object],Contributions from the Individual • Effort • Ability • Loyalty • Skills • Time • Competencies Inducements from the Organization • Pay • Job security • Benefits • Career opportunities • Status • Promotion opportunities
Understanding Individuals  in Organizations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Personality and Individual Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other Personality Traits at  Work  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other Personality Traits at Work (cont�
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management
MANAGEMENT 309 Section 100 Survey of Management

Weitere ähnliche Inhalte

Was ist angesagt?

Nature and concept of management
Nature and concept of managementNature and concept of management
Nature and concept of managementLalaine Cazar
 
Principles Of Management Unit 2
Principles Of Management Unit 2Principles Of Management Unit 2
Principles Of Management Unit 2Amit Sarkar
 
Basic Concept of Management
 Basic Concept of Management Basic Concept of Management
Basic Concept of Managementsks1987
 
The Evolution of Management Thinking
The Evolution of Management ThinkingThe Evolution of Management Thinking
The Evolution of Management ThinkingKnight1040
 
CONCEPT, TYPES, PRINCIPLES AND TECHNIQUES, THEORIES AND MODELS OF MANAGEMENT
CONCEPT, TYPES, PRINCIPLES AND TECHNIQUES, THEORIES AND MODELS OF MANAGEMENTCONCEPT, TYPES, PRINCIPLES AND TECHNIQUES, THEORIES AND MODELS OF MANAGEMENT
CONCEPT, TYPES, PRINCIPLES AND TECHNIQUES, THEORIES AND MODELS OF MANAGEMENTShweta Sharma
 
Organizational Theories & Management Styles
Organizational Theories & Management StylesOrganizational Theories & Management Styles
Organizational Theories & Management StylesKates Grajales
 
The Three Management Theories
The Three Management TheoriesThe Three Management Theories
The Three Management TheoriesJC
 
Principles and practices of Management
Principles and practices of ManagementPrinciples and practices of Management
Principles and practices of ManagementDr. Lalit Mohan Pant
 
Foundations of management
Foundations of managementFoundations of management
Foundations of managementJames Llerin
 
Introduction to Management (BBA I)
Introduction to Management (BBA I)Introduction to Management (BBA I)
Introduction to Management (BBA I)Durgesh S
 
Principles Of Management Unit 1
Principles Of Management Unit 1Principles Of Management Unit 1
Principles Of Management Unit 1Amit Sarkar
 
INTRODUCTION TO MANAGEMENT (For B.Tech Students)
INTRODUCTION TO MANAGEMENT (For B.Tech Students)INTRODUCTION TO MANAGEMENT (For B.Tech Students)
INTRODUCTION TO MANAGEMENT (For B.Tech Students)S.Vijaya Bhaskar
 
Viva Note for MBA Exam (Major in Human Resource Management (HRM))
Viva Note for MBA Exam (Major in Human Resource Management (HRM))Viva Note for MBA Exam (Major in Human Resource Management (HRM))
Viva Note for MBA Exam (Major in Human Resource Management (HRM))Azim Uddin Khan
 

Was ist angesagt? (20)

Principles & Practice Of Management
Principles & Practice Of ManagementPrinciples & Practice Of Management
Principles & Practice Of Management
 
Nature and concept of management
Nature and concept of managementNature and concept of management
Nature and concept of management
 
Principles Of Management Unit 2
Principles Of Management Unit 2Principles Of Management Unit 2
Principles Of Management Unit 2
 
Basic Concept of Management
 Basic Concept of Management Basic Concept of Management
Basic Concept of Management
 
Basic concept of management
Basic concept of managementBasic concept of management
Basic concept of management
 
The Evolution of Management Thinking
The Evolution of Management ThinkingThe Evolution of Management Thinking
The Evolution of Management Thinking
 
Unit a (1)
Unit a (1)Unit a (1)
Unit a (1)
 
CONCEPT, TYPES, PRINCIPLES AND TECHNIQUES, THEORIES AND MODELS OF MANAGEMENT
CONCEPT, TYPES, PRINCIPLES AND TECHNIQUES, THEORIES AND MODELS OF MANAGEMENTCONCEPT, TYPES, PRINCIPLES AND TECHNIQUES, THEORIES AND MODELS OF MANAGEMENT
CONCEPT, TYPES, PRINCIPLES AND TECHNIQUES, THEORIES AND MODELS OF MANAGEMENT
 
Organizational Theories & Management Styles
Organizational Theories & Management StylesOrganizational Theories & Management Styles
Organizational Theories & Management Styles
 
The Three Management Theories
The Three Management TheoriesThe Three Management Theories
The Three Management Theories
 
Principle of management
Principle of managementPrinciple of management
Principle of management
 
Principles and practices of Management
Principles and practices of ManagementPrinciples and practices of Management
Principles and practices of Management
 
Mangement
MangementMangement
Mangement
 
Concept of management
Concept of managementConcept of management
Concept of management
 
Foundations of management
Foundations of managementFoundations of management
Foundations of management
 
Organization Theory
Organization TheoryOrganization Theory
Organization Theory
 
Introduction to Management (BBA I)
Introduction to Management (BBA I)Introduction to Management (BBA I)
Introduction to Management (BBA I)
 
Principles Of Management Unit 1
Principles Of Management Unit 1Principles Of Management Unit 1
Principles Of Management Unit 1
 
INTRODUCTION TO MANAGEMENT (For B.Tech Students)
INTRODUCTION TO MANAGEMENT (For B.Tech Students)INTRODUCTION TO MANAGEMENT (For B.Tech Students)
INTRODUCTION TO MANAGEMENT (For B.Tech Students)
 
Viva Note for MBA Exam (Major in Human Resource Management (HRM))
Viva Note for MBA Exam (Major in Human Resource Management (HRM))Viva Note for MBA Exam (Major in Human Resource Management (HRM))
Viva Note for MBA Exam (Major in Human Resource Management (HRM))
 

Andere mochten auch

Elton mayo
Elton mayoElton mayo
Elton mayorudranRK
 
Planning And Controlling
Planning And ControllingPlanning And Controlling
Planning And ControllingManuel Ardales
 
Principles of Scientific Management (F.W. Taylor)
Principles of Scientific Management (F.W. Taylor)Principles of Scientific Management (F.W. Taylor)
Principles of Scientific Management (F.W. Taylor)Deep Gurung
 
Can Spam Act: What You Should Know
Can Spam Act: What You Should KnowCan Spam Act: What You Should Know
Can Spam Act: What You Should KnowEmail Delivered
 
Connected Life - Češi ve světě médií
Connected Life - Češi ve světě médiíConnected Life - Češi ve světě médií
Connected Life - Češi ve světě médiíTomas Pflanzer
 
Email Inbox Troubleshooting Guide
Email Inbox Troubleshooting GuideEmail Inbox Troubleshooting Guide
Email Inbox Troubleshooting GuideEmail Delivered
 
React Faster and Better: New Approaches for Advanced Incident Response
React Faster and Better: New Approaches for Advanced Incident ResponseReact Faster and Better: New Approaches for Advanced Incident Response
React Faster and Better: New Approaches for Advanced Incident ResponseSilvioPappalardo
 
Sca jmp profile - 2011
Sca   jmp profile - 2011Sca   jmp profile - 2011
Sca jmp profile - 2011Jason Pond
 
Credit Union Fee Income Through Wealth Management Webinar Handouts | Money Co...
Credit Union Fee Income Through Wealth Management Webinar Handouts | Money Co...Credit Union Fee Income Through Wealth Management Webinar Handouts | Money Co...
Credit Union Fee Income Through Wealth Management Webinar Handouts | Money Co...NAFCU Services Corporation
 
It's the demography, stupid
It's the demography, stupidIt's the demography, stupid
It's the demography, stupidILC- UK
 
Mflavellpaper
MflavellpaperMflavellpaper
Mflavellpapermflavell
 
'How can we support older workers?' an ILC-UK European policy debate, support...
'How can we support older workers?' an ILC-UK European policy debate, support...'How can we support older workers?' an ILC-UK European policy debate, support...
'How can we support older workers?' an ILC-UK European policy debate, support...ILC- UK
 
Dove Library Orientation
Dove Library OrientationDove Library Orientation
Dove Library OrientationMichelle_Henry
 
Profile Malaysia Reverted Muslim (MRM)
Profile Malaysia Reverted Muslim (MRM)Profile Malaysia Reverted Muslim (MRM)
Profile Malaysia Reverted Muslim (MRM)Firdaus Wong Wai Hung
 
Entertainment brand strategy
Entertainment brand strategyEntertainment brand strategy
Entertainment brand strategyag389111
 

Andere mochten auch (20)

George elton mayo
George elton mayoGeorge elton mayo
George elton mayo
 
Elton mayo
Elton mayoElton mayo
Elton mayo
 
Planning And Controlling
Planning And ControllingPlanning And Controlling
Planning And Controlling
 
Principles of Scientific Management (F.W. Taylor)
Principles of Scientific Management (F.W. Taylor)Principles of Scientific Management (F.W. Taylor)
Principles of Scientific Management (F.W. Taylor)
 
Can Spam Act: What You Should Know
Can Spam Act: What You Should KnowCan Spam Act: What You Should Know
Can Spam Act: What You Should Know
 
Connected Life - Češi ve světě médií
Connected Life - Češi ve světě médiíConnected Life - Češi ve světě médií
Connected Life - Češi ve světě médií
 
Email Inbox Troubleshooting Guide
Email Inbox Troubleshooting GuideEmail Inbox Troubleshooting Guide
Email Inbox Troubleshooting Guide
 
React Faster and Better: New Approaches for Advanced Incident Response
React Faster and Better: New Approaches for Advanced Incident ResponseReact Faster and Better: New Approaches for Advanced Incident Response
React Faster and Better: New Approaches for Advanced Incident Response
 
Sca jmp profile - 2011
Sca   jmp profile - 2011Sca   jmp profile - 2011
Sca jmp profile - 2011
 
Get Social Twitter and Facebook Basics 2012
Get Social Twitter and Facebook Basics 2012 Get Social Twitter and Facebook Basics 2012
Get Social Twitter and Facebook Basics 2012
 
Credit Union Fee Income Through Wealth Management Webinar Handouts | Money Co...
Credit Union Fee Income Through Wealth Management Webinar Handouts | Money Co...Credit Union Fee Income Through Wealth Management Webinar Handouts | Money Co...
Credit Union Fee Income Through Wealth Management Webinar Handouts | Money Co...
 
It's the demography, stupid
It's the demography, stupidIt's the demography, stupid
It's the demography, stupid
 
Spam Traps 101
Spam Traps 101Spam Traps 101
Spam Traps 101
 
Mflavellpaper
MflavellpaperMflavellpaper
Mflavellpaper
 
1to1 Messenger Newsletter
1to1 Messenger Newsletter1to1 Messenger Newsletter
1to1 Messenger Newsletter
 
'How can we support older workers?' an ILC-UK European policy debate, support...
'How can we support older workers?' an ILC-UK European policy debate, support...'How can we support older workers?' an ILC-UK European policy debate, support...
'How can we support older workers?' an ILC-UK European policy debate, support...
 
Dove Library Orientation
Dove Library OrientationDove Library Orientation
Dove Library Orientation
 
Presentation1
Presentation1Presentation1
Presentation1
 
Profile Malaysia Reverted Muslim (MRM)
Profile Malaysia Reverted Muslim (MRM)Profile Malaysia Reverted Muslim (MRM)
Profile Malaysia Reverted Muslim (MRM)
 
Entertainment brand strategy
Entertainment brand strategyEntertainment brand strategy
Entertainment brand strategy
 

Ähnlich wie MANAGEMENT 309 Section 100 Survey of Management

Ch02 traditional and contemporary issues and challenges(1)
Ch02 traditional and contemporary issues and challenges(1)Ch02 traditional and contemporary issues and challenges(1)
Ch02 traditional and contemporary issues and challenges(1)Rong Mohol
 
Intro. to Org.change
Intro. to Org.changeIntro. to Org.change
Intro. to Org.changeraoja82
 
PM chapter 1 2022.pptx
PM chapter 1 2022.pptxPM chapter 1 2022.pptx
PM chapter 1 2022.pptxHariniBaskar6
 
Unit i- principles of management
Unit i- principles of managementUnit i- principles of management
Unit i- principles of managementKuladeep Gadaparthi
 
Management Learning
Management LearningManagement Learning
Management LearningAmir NikKhah
 
Principles of Management (MG 6851) Unit i
Principles of Management (MG 6851)  Unit i Principles of Management (MG 6851)  Unit i
Principles of Management (MG 6851) Unit i AntBMaro
 
UNIT-I OB 27.10.2022.pptx
UNIT-I OB 27.10.2022.pptxUNIT-I OB 27.10.2022.pptx
UNIT-I OB 27.10.2022.pptxKRISHNARAJ207
 
Various approaches to management
Various approaches to managementVarious approaches to management
Various approaches to managementGeorge Cherian
 
Essentials Of Management
Essentials Of ManagementEssentials Of Management
Essentials Of ManagementRaju Rajendran
 
MPOB topics are cover in slide MPOB.pptx
MPOB topics are cover in slide MPOB.pptxMPOB topics are cover in slide MPOB.pptx
MPOB topics are cover in slide MPOB.pptxSagarBhalekar5
 
Introduction to Management
Introduction to ManagementIntroduction to Management
Introduction to ManagementOrly Ballesteros
 

Ähnlich wie MANAGEMENT 309 Section 100 Survey of Management (20)

Ch02 traditional and contemporary issues and challenges(1)
Ch02 traditional and contemporary issues and challenges(1)Ch02 traditional and contemporary issues and challenges(1)
Ch02 traditional and contemporary issues and challenges(1)
 
Man101 Chapter1
Man101 Chapter1Man101 Chapter1
Man101 Chapter1
 
Certification study group section 1
Certification study group section 1Certification study group section 1
Certification study group section 1
 
Intro. to Org.change
Intro. to Org.changeIntro. to Org.change
Intro. to Org.change
 
PM chapter 1 2022.pptx
PM chapter 1 2022.pptxPM chapter 1 2022.pptx
PM chapter 1 2022.pptx
 
Unit i- principles of management
Unit i- principles of managementUnit i- principles of management
Unit i- principles of management
 
Management Learning
Management LearningManagement Learning
Management Learning
 
ME Module 1 ppt.pdf
ME Module 1 ppt.pdfME Module 1 ppt.pdf
ME Module 1 ppt.pdf
 
Principles of Management (MG 6851) Unit i
Principles of Management (MG 6851)  Unit i Principles of Management (MG 6851)  Unit i
Principles of Management (MG 6851) Unit i
 
ME Module 1 ppt.pptx
ME Module 1 ppt.pptxME Module 1 ppt.pptx
ME Module 1 ppt.pptx
 
Presentation (gray)
Presentation (gray)Presentation (gray)
Presentation (gray)
 
Unit 1.ppt
Unit 1.pptUnit 1.ppt
Unit 1.ppt
 
UNIT-I OB 27.10.2022.pptx
UNIT-I OB 27.10.2022.pptxUNIT-I OB 27.10.2022.pptx
UNIT-I OB 27.10.2022.pptx
 
Various approaches to management
Various approaches to managementVarious approaches to management
Various approaches to management
 
Ob& hcm new
Ob& hcm   newOb& hcm   new
Ob& hcm new
 
MANAGEMENT AND ADMINSTRATION
MANAGEMENT AND ADMINSTRATIONMANAGEMENT AND ADMINSTRATION
MANAGEMENT AND ADMINSTRATION
 
Management and adminstration
Management and adminstrationManagement and adminstration
Management and adminstration
 
Essentials Of Management
Essentials Of ManagementEssentials Of Management
Essentials Of Management
 
MPOB topics are cover in slide MPOB.pptx
MPOB topics are cover in slide MPOB.pptxMPOB topics are cover in slide MPOB.pptx
MPOB topics are cover in slide MPOB.pptx
 
Introduction to Management
Introduction to ManagementIntroduction to Management
Introduction to Management
 

MANAGEMENT 309 Section 100 Survey of Management

  • 1. MANAGEMENT 309 Section 100 Survey of Management Liesl Wesson Summer 2005
  • 2. Managing and the Manager’s Job One hapter
  • 3.
  • 4.
  • 5.
  • 6. Basic Purpose of Management EFFICIENTLY Using resources wisely and in a cost-effective way EFFECTIVELY Making the right decisions and successfully implementing them And
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Ten Basic Managerial Roles * See page 18, table 1.2
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. Traditional and Contemporary Issues and Challenges Two hapter
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. Steps in Scientific Management Develop a science for each element of the job to replace old rule-of-thumb methods Scientifically select employees and then train them to do the job as described in step 1 Supervise employees to make sure they follow the prescribed methods for performing their jobs Continue to plan the work, but use workers to get the work done 2 1 4 3
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40. The Environment and Culture of Organizations Three hapter
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52. The Ethical and Social Environment Four hapter
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
  • 61. The Global Environment Five hapter
  • 62.
  • 63.
  • 64.
  • 65.
  • 66.
  • 67.
  • 68.
  • 69.
  • 70.
  • 71.
  • 72.
  • 73.
  • 75.
  • 76.
  • 77.
  • 78.
  • 79.
  • 80.
  • 81.
  • 82.
  • 83.
  • 84. Basic Elements of Planning and Decision Making Seven hapter
  • 85.
  • 86.
  • 87.
  • 88.
  • 89.
  • 90.
  • 91.
  • 92.
  • 94.
  • 95.
  • 96. Managing Strategy and Strategic Planning Eight hapter
  • 97.
  • 98.
  • 99.
  • 100.
  • 101.
  • 102.
  • 103.
  • 104.
  • 105.
  • 106. The Miles and Snow Topology
  • 107.
  • 108.
  • 109.
  • 110.
  • 111.
  • 112.
  • 113.
  • 114.
  • 115.
  • 116.
  • 117.
  • 118.
  • 119.
  • 120. Managing Decision Making and Problem Solving Nine hapter
  • 121.
  • 122.
  • 123.
  • 124. Steps in the Rational Decision-Making Process
  • 125. Steps in the Rational Decision-Making Process (cont’d)
  • 126.
  • 127.
  • 128.
  • 129.
  • 130.
  • 131. Advantages and Disadvantages of Group and Team Decision Making
  • 132.
  • 133. Basic Elements of Organizing Eleven hapter
  • 134.
  • 135.
  • 136. Adam Smith’s Example of Job Specialization Making a pin (nail) requires 18 tasks 1 worker doing all 18 tasks might make 20 pins (nails) a day. 20 workers = (20 x 20) = 400 pins ______________________________ With specialization: 20 workers make 100,000 pins a day. 1 worker = 5,000 pins 20 pins vs. 5,000 pins per worker
  • 137.
  • 138.
  • 139.
  • 140.
  • 141.
  • 142.
  • 143.
  • 144.
  • 145.
  • 146.
  • 147.
  • 148. Determining the Appropriate Span: Factors Influencing the Span of Management
  • 149.
  • 150.
  • 151.
  • 152.
  • 153.
  • 154.
  • 155.
  • 156.
  • 157. Managing Organization Change and Innovation Thirteen hapter
  • 158.
  • 159.
  • 160.
  • 161.
  • 162.
  • 163.
  • 164.
  • 165.
  • 166.
  • 167.
  • 168. Managing Human Resources in Organizations Fourteen hapter
  • 169.
  • 170.
  • 171.
  • 172.
  • 173.
  • 174.
  • 175.
  • 176.
  • 177.
  • 178.
  • 179.
  • 180.
  • 181.
  • 182.
  • 183.
  • 184.
  • 185.
  • 186.
  • 187.
  • 188.
  • 189.
  • 190.
  • 191.
  • 192.
  • 193.
  • 194.
  • 195.
  • 196.
  • 197.
  • 198. Basic Elements of Individual Behavior in Organizations Fifteen hapter
  • 199.
  • 200.
  • 201.
  • 202.
  • 203. Other Personality Traits at Work (cont�

Hinweis der Redaktion

  1. 4
  2. 5
  3. 6
  4. 9
  5. 12
  6. 17
  7. 17
  8. 18
  9. 21
  10. 4
  11. 5
  12. 7
  13. 9
  14. 12
  15. 14
  16. 18
  17. 21
  18. 21
  19. 23
  20. 26
  21. 28
  22. 31
  23. 32
  24. 34
  25. 37
  26. 3
  27. 7
  28. 9
  29. 11
  30. 17
  31. 17
  32. 21
  33. 21
  34. 22
  35. 10