2. Outdated technology
Purchasing, e-mail, payroll
Lack of reference materials
Lack of accessibility to information
Few subject matter experts
Verna’s stone tablets
Where to start?
Purchasing system
3. Technical skills
Digital immigrants and
Digital natives
Access to information
in a 2/7 operation
Who?
When?
How?
4. Andragogy
Adults are self-directed learners
Take responsibility for own learning
Need to apply learning immediately
Task focused
Seek out knowledge
when needed
6. Identified group to
evaluate
30 employees
24 responses
Varied experience levels
Distribution
On-line survey evaluation
tool
7. 100% can now successfully complete on own
71% “much more comfortable”
100% would recommend to
others
Pre and Post
Pre: 54% required assistance
Post: 92% indicated now handle
independently
54% prefer quiz format
33% typed instructions
13% without quiz
8. Human factor
Change management
challenge
People want and need tools and information
Technical issues
Placement
System functions
No assumptions
Assessment is vital!
9. To all that have supported me both
professionally personally over the past
three years.
I would not be here without you.
