A short session on essential coaching skills using the GROW model from Alec McPhedran of Skills Channel TV.

1. :: SIX MINUTES AND FORTY SECONDS
ON COACHING SKILLS
Alec McPhedran
Skills Channel TV

2. Who are…  We specialise in creative training.
coaching and facilitation
 We are experts about skills
development
 We focus on
leadership, strategy, management
and personal development
 We help businesses and
individuals change and grow
 Our aim is to help people achieve

3. TRAINING
Being instructed on what to do,
sometimes all together
COACHING MENTORING
One to one development Guidance, wisdom, challe
on a specific skill, mainly nge and support on the
being asked person

4. Developing People
Often the line
manager and
normally TRAINING Often a senior
with a focus on manager or
Job Performances specialist, typ
ically
concerned
with the
person
INDIVIDUAL
COACHING MENTORING
McPhedran 2006

5. Coaching
Coaching is unlocking a person’s
potential to maximise their own
performance; helping them to learn
rather than teaching them.
Timothy Gallwey, The Inner Game
Building awareness, responsibility
and self-belief is the goal of a coach.
Sir John Whitmore,
Coaching for Performance

6. Aspect Coach Mentor
Focus Performance Individual
Role Specific agenda Facilitator with no agenda
Relationship Comes with the job Usually Self Selecting
Source of Position Perceived Value
Influence
Personal Teamwork/Performa Affirmation/Learning
Returns nce
Arena Task related Life

7. Aspects of Coaching
To balance the use
of your key skills
The ability to
effectively manage
the session

8. Types of Coaching
Life Coaching
Business Coaching
Executive Coaching
Career Coaching
Personal Coaching
Conflict Coaching
Group Coaching
Sports Coaching

9. Key Coaching Skills
1. Questioning
2. Listening
3. Summarising
4. Objective Setting
5. Feedback
6. Observation
7. Non Judgemental

10. Active Listening
 Paraphrasing
 Listening
attentively
 Concentrating on
words and tonality
 Summmarising
 Checking
understanding

11. Questioning
 Open Ended - Tell me about…
Explain to me…
Describe to me…
Who, what, why, where,
when and how
 Probing - Exploring more detail
 Direct - Seeking specific information
 Closed - Yes or No response

12. Key Questions
 WHO
 WHAT
 WHY
 WHERE
 WHEN
 HOW

13. Managing the Coaching
Session with GROW
CLARIFY
GOAL
WHAT EXPLORE
WILL REALITY
THEY DO?
GENERATE
OPTIONS
Graham Alexander, Alan Fine
and Sir John Whitmore

14. Managing the Coaching
Session with GROW
CLARIFY
GOAL
 Establish the session goal
 Make it appropriate to the time available
 Use SMART where appropriate
 Help the individual to identify
 The Goal may change during the session
 Review at the end of the session
Graham Alexander, Alan Fine
and Sir John Whitmore

15. Managing the Coaching
Session with GROW
EXPLORE
REALITY
 What have you tried so far?
 What has worked/not worked?
 Why is this important?
 Who is involved and why?
 Deadlines, facts, budgets, resources?
 How important is this to you?
Graham Alexander, Alan Fine
and Sir John Whitmore

16. Managing the Coaching
Session with GROW
GENERATE
OPTIONS
 Brainstorm ideas
 Be incredibly creative too
 Think about some scope for selecting
options
 Force Field Analysis each key option
 Select Option A and back up Option B
Graham Alexander, Alan Fine
and Sir John Whitmore

17. Managing the Coaching
Session with GROW
WHAT
WILL
THEY DO?
 Clarify actions THEY will take
 Deadlines and results
 Discuss Success Criteria
 Support available
 When and how will the actions be
reviewed?
Graham Alexander, Alan Fine
and Sir John Whitmore

18. Benefits of Coaching
 You have the opportunity to
coach every day
 Cheaper than training
 Focus is on a specific topic for
individuals
 Develops your skills

19. Six Minutes and Forty Seconds
on Coaching Skills
 Effective use of
Questioning, Listening and
Summarising
 Managing the session
through GROW
 Ask rather than Tell

20. www.skillschannel.tv 0845 83 777 63
www.skillschannel.tv