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Copyright © 2010 Callbox. All rights reserved.
Copyright © 2010 Callbox. All rights reserved.
Callbox Sales and Marketing Solutions
• Largest outsourced lead generation company in the
  world
• More than 8 years of Sales and Marketing BPO industry
  experience
• Over 500 sales and marketing professionals worldwide
• Services used by over 6,000 sales and marketing
  departments worldwide
• Global marketing footprint with extensive contact
  databases in the following countries: USA, UK,
  Australia, Singapore, Malaysia, Hong Kong, New
  Zealand



                     Copyright © 2010 Callbox. All rights reserved.
Industries We
Serve
    Software Products                                                       Merchant Services


      IT Products and                                                       Commercial Cleaning
      Services
      Advertising Services                                                  Education and
                                                                            Training
      Financial Services                                                    Healthcare


                           Other Industries
                    Logistics, Real Estate, Travel, etc.




                           Copyright © 2010 Callbox. All rights reserved.
Over 6,000 companies served around the world
Major
Clients




             Copyright © 2010 Callbox. All rights reserved.
AWARDS

Top 50 Teleservices Agencies Ranking
          Customer Interaction Solutions Magazine


 • 12 th in the US Market
 • 10 th in the International Market


              2010 Leading Providers of Outsourced
                 Sales and Marketing Services
                               The Black Book of Outsourcing

             • Listed as a Top SMO Service Provider based on
               Customer Satisfaction Ratings
             • Recognized for Excellence Across Nine Performance
               Criteria


                Top Outsourcer Awards
                            Contact Center World

       • Top Outsourcer of the Year
       • 1 st in Percentage Growth of Sales Revenue
       • 2 nd in Number of Business-to-Business Agents


                       Copyright © 2010 Callbox. All rights reserved.
Our Services
        CREATE sales opportunities                      • Appointment Setting / Lead Generation
                   With
        TELEMARKETING                                   • Event Telemarketing

                                                        • Telephone Survey

        CAPTURE more leads online
                   With                                 • Web Design
             ONLINE                                     • Search Engine Optimization (SEO)
            MARKETING
                                                        • Social Media Marketing

                                                        • Email Marketing
                                                           List Rental/Purchase
        CONTACT decision makers
                                                        • Data Validation, Data scrubbing
                   With
                                                        • Data/Client Profiling
           Data Services


                    Copyright © 2010 Callbox. All rights reserved.
The Callbox Process


                                                Kick-Off Meeting                                                               Product Training /
                                                Within a Week of Award                                                         Simulation Calls

                                          2                                                                           4
                                                                                                                               Day after Script Approval




  1       Notice of
                                                                                   3
          Award of Contract                                                   Call Script Development
          Calling can begin within 2 weeks.                                   Day after Kick-off




                                                                                                                                     5
      8                                            7                                                                       Release of Database
                                                                                                                           Within 3 Days of Kick-Off




End-of-Month Campaign
Summary Reporting
                                       Weekly Campaign Reporting
                                       PipelineCRM, Campaign Status
                                                                                                       6
Within 3 Days                                                                                          Start of Calling Campaign
                                                                                                       Within 7 Days of Database Approval




                                                      Copyright © 2010 Callbox. All rights reserved.
Copyright © 2010 Callbox. All rights reserved.
Send to Quality                                                         Identification of a
                         Analyst                                                               Successful Call
                                                                                                Agent reviews Client's
                  Agent tags success calls as
                                                                                               calendar prior to setting
                 “For Lead Qualification" in the                                                  appointments. (for
                         PipelineCRM.                                                         appointment setting only)



    Lead Qualification                                                                                       START of Call
   Quality Analyst listens to                                                                                  Campaign
        call recording.




Successful Calls that
require additional
information are tagged for
follow-up. An agent
corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.

    Lead Registration
 Successful Call approved by
    the QA appear in the                           Email Delivery/Web Pick-
                                                                                                                         Lead
  PipelineCRM and on the                                      up                                                     Qualification
      Client’s calendar.                            PipelineCRM sends notification                                     Process
                                                   email to the Client. Client follows
                                                   email link to view successful calls
                                                               generated.
                                             Copyright © 2010 Callbox. All rights reserved.
Online Marketing
  Web Design and Development

  Search Engine Optimization

  Social Media Marketing

  Email Marketing




                     Copyright © 2010 Callbox. All rights reserved.
List Services
     Targeted Call List
     Creation
       Database Validation/Verification




     Data
     Cleansing/Scrubbing
       Database/Customer Profiling


                         Copyright © 2010 Callbox. All rights reserved.
The Callbox Data
Warehouse
Profiled by Country – APAC Region

   Over 2 Million Decision                                      Complete Data
   Makers in the APAC Region
                                                                             Company Name
     Australia (1,133,555)                                                   Contact Person
                                                                             Job Title / Position
     China (213,040)
                                                                             Address
     Hong Kong (75,075)                                                      Phone Number
     Indonesia (122,589)                                                     Fax Number
     Malaysia (255,273)                                                      Email
                                                                             Website
     New Zealand (128,708)
                                                                             Number of Employees
     Philippines (49,454)                                                    Annual Sales
     Singapore (357,618)                                                     Sic Code / Description
     Thailand (42,184)
     India (52,300)
                             Copyright © 2010 Callbox. All rights reserved.
Home




       Copyright © 2010 Callbox. All rights reserved.
Calendar




           Copyright © 2010 Callbox. All rights reserved.
Accounts




           Copyright © 2010 Callbox. All rights reserved.
Appointment Details




                      Copyright © 2010 Callbox. All rights reserved.
Contact Information and History




                      Copyright © 2010 Callbox. All rights reserved.
List Editor




              Copyright © 2010 Callbox. All rights reserved.
Reports




          Copyright © 2010 Callbox. All rights reserved.
Dataminer




 - build your own targeted lists; filter by location, industry, business size and job titles
 - get access to over 25 million constantly updated and verified business contacts for Callbox Pipeline

                                         Copyright © 2010 Callbox. All rights reserved.
Contact Us
                                            USA                    +1 888.810.7464
                                            UK                               +44
                                            203.002.5986
                                            Australia              +61 2.9037.2248
                                            New Zealand            +64 9.9143122
                                            Singapore +65 6248.5023
                                            Malaysia               +60 3.4264.6400
                                            Hong Kong +852 3.6786708


                                            info@callboxinc.com
                                            sales@callboxinc.com


                                            www.CallboxInc.com




             Copyright © 2010 Callbox. All rights reserved.

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Callbox Asia Pacific

  • 1. Copyright © 2010 Callbox. All rights reserved.
  • 2. Copyright © 2010 Callbox. All rights reserved.
  • 3. Callbox Sales and Marketing Solutions • Largest outsourced lead generation company in the world • More than 8 years of Sales and Marketing BPO industry experience • Over 500 sales and marketing professionals worldwide • Services used by over 6,000 sales and marketing departments worldwide • Global marketing footprint with extensive contact databases in the following countries: USA, UK, Australia, Singapore, Malaysia, Hong Kong, New Zealand Copyright © 2010 Callbox. All rights reserved.
  • 4. Industries We Serve Software Products Merchant Services IT Products and Commercial Cleaning Services Advertising Services Education and Training Financial Services Healthcare Other Industries Logistics, Real Estate, Travel, etc. Copyright © 2010 Callbox. All rights reserved.
  • 5. Over 6,000 companies served around the world Major Clients Copyright © 2010 Callbox. All rights reserved.
  • 6. AWARDS Top 50 Teleservices Agencies Ranking Customer Interaction Solutions Magazine • 12 th in the US Market • 10 th in the International Market 2010 Leading Providers of Outsourced Sales and Marketing Services The Black Book of Outsourcing • Listed as a Top SMO Service Provider based on Customer Satisfaction Ratings • Recognized for Excellence Across Nine Performance Criteria Top Outsourcer Awards Contact Center World • Top Outsourcer of the Year • 1 st in Percentage Growth of Sales Revenue • 2 nd in Number of Business-to-Business Agents Copyright © 2010 Callbox. All rights reserved.
  • 7. Our Services CREATE sales opportunities • Appointment Setting / Lead Generation With TELEMARKETING • Event Telemarketing • Telephone Survey CAPTURE more leads online With • Web Design ONLINE • Search Engine Optimization (SEO) MARKETING • Social Media Marketing • Email Marketing List Rental/Purchase CONTACT decision makers • Data Validation, Data scrubbing With • Data/Client Profiling Data Services Copyright © 2010 Callbox. All rights reserved.
  • 8. The Callbox Process Kick-Off Meeting Product Training / Within a Week of Award Simulation Calls 2 4 Day after Script Approval 1 Notice of 3 Award of Contract Call Script Development Calling can begin within 2 weeks. Day after Kick-off 5 8 7 Release of Database Within 3 Days of Kick-Off End-of-Month Campaign Summary Reporting Weekly Campaign Reporting PipelineCRM, Campaign Status 6 Within 3 Days Start of Calling Campaign Within 7 Days of Database Approval Copyright © 2010 Callbox. All rights reserved.
  • 9. Copyright © 2010 Callbox. All rights reserved.
  • 10. Send to Quality Identification of a Analyst Successful Call Agent reviews Client's Agent tags success calls as calendar prior to setting “For Lead Qualification" in the appointments. (for PipelineCRM. appointment setting only) Lead Qualification START of Call Quality Analyst listens to Campaign call recording. Successful Calls that require additional information are tagged for follow-up. An agent corrects or gathers the additional information and the Lead is resubmitted for qualification. Lead Registration Successful Call approved by the QA appear in the Email Delivery/Web Pick- Lead PipelineCRM and on the up Qualification Client’s calendar. PipelineCRM sends notification Process email to the Client. Client follows email link to view successful calls generated. Copyright © 2010 Callbox. All rights reserved.
  • 11. Online Marketing  Web Design and Development  Search Engine Optimization  Social Media Marketing  Email Marketing Copyright © 2010 Callbox. All rights reserved.
  • 12. List Services Targeted Call List Creation Database Validation/Verification Data Cleansing/Scrubbing Database/Customer Profiling Copyright © 2010 Callbox. All rights reserved.
  • 13. The Callbox Data Warehouse Profiled by Country – APAC Region Over 2 Million Decision Complete Data Makers in the APAC Region  Company Name Australia (1,133,555)  Contact Person  Job Title / Position China (213,040)  Address Hong Kong (75,075)  Phone Number Indonesia (122,589)  Fax Number Malaysia (255,273)  Email  Website New Zealand (128,708)  Number of Employees Philippines (49,454)  Annual Sales Singapore (357,618)  Sic Code / Description Thailand (42,184) India (52,300) Copyright © 2010 Callbox. All rights reserved.
  • 14. Home Copyright © 2010 Callbox. All rights reserved.
  • 15. Calendar Copyright © 2010 Callbox. All rights reserved.
  • 16. Accounts Copyright © 2010 Callbox. All rights reserved.
  • 17. Appointment Details Copyright © 2010 Callbox. All rights reserved.
  • 18. Contact Information and History Copyright © 2010 Callbox. All rights reserved.
  • 19. List Editor Copyright © 2010 Callbox. All rights reserved.
  • 20. Reports Copyright © 2010 Callbox. All rights reserved.
  • 21. Dataminer - build your own targeted lists; filter by location, industry, business size and job titles - get access to over 25 million constantly updated and verified business contacts for Callbox Pipeline Copyright © 2010 Callbox. All rights reserved.
  • 22. Contact Us USA +1 888.810.7464 UK +44 203.002.5986 Australia +61 2.9037.2248 New Zealand +64 9.9143122 Singapore +65 6248.5023 Malaysia +60 3.4264.6400 Hong Kong +852 3.6786708 info@callboxinc.com sales@callboxinc.com www.CallboxInc.com Copyright © 2010 Callbox. All rights reserved.