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Social Media
    Strategies, tools and measuring
    effectiveness in networks
    Antony Mayfield, SVP Social Media, iCrossing

    CIM Financial Services : March 10th, 2010




                                                   1

Monday, 8 March 2010
strategies and tools?


                                         2

Monday, 8 March 2010
four years


                                    3

Monday, 8 March 2010
what are we dealing with?


                               4

Monday, 8 March 2010
Kevin Kelly...

       http://bit.ly/8h04u
                                        5

Monday, 8 March 2010
an expanding sphere



                                  Image: Bestario http://goo.gl/SWZq   6

Monday, 8 March 2010
disrupt / absorb


     Image (cc) dominik99

                                               7

Monday, 8 March 2010
it’s reached our relationships



                                                  8

Monday, 8 March 2010
how we think




                                Image: (cc) gingiber http://goo.gl/2MM8   9

Monday, 8 March 2010
how we organise ourselves


Image: Bestario.org




                                                   10

Monday, 8 March 2010
hard-nosed business version



                                                 11

Monday, 8 March 2010
“...this	
  is	
  just	
  the	
  beginning	
  
                            of	
  an	
  exci3ng	
  new	
  era	
  of	
  
                            global	
  interconnectedness	
  
                            that	
  will	
  spread	
  ideas	
  and	
  
                            innova3ons	
  around	
  the	
  
                            world	
  faster	
  than	
  ever	
  
                            before.”	
  

       http://goo.gl/J2eq
                                                                             12

Monday, 8 March 2010
all about networks



                                            13

Monday, 8 March 2010
Google & reputation


                                    26

Monday, 8 March 2010
attention markets


                        (CC) This presentation can be shared under a Creative Commons Attribution licence - see final slide for details   28

Monday, 8 March 2010
Search        Social
           Technical     Human

              Find        Filter

           Numbers        Stories

         Quantitative   Qualitative




Monday, 8 March 2010
how to do it



                                      17

Monday, 8 March 2010
a word about tools



                                            18

Monday, 8 March 2010
IBM’s resource planning



                                                 19

Monday, 8 March 2010
Pauline Ores, Social Engagement Strategy

                       ores@us.ibm.com




Monday, 8 March 2010
Text



                              Pauline Ores, Social Engagement Strategy

                              ores@us.ibm.com




Monday, 8 March 2010
iCrossings 3 key tools for social



                                                22

Monday, 8 March 2010
STOP analysis

                        Measurement model

                       Engagement framework
                                              23

Monday, 8 March 2010
STOP



                              24

Monday, 8 March 2010
Strategic       Tac*cal



         Organisa*onal   Personal



                                    25

Monday, 8 March 2010
Strategic                                    Tac*cal
         How will the social web affect how we
         think and plan at a strategic business
         level? Will they change our commercial,
         political, social & cultural environment?
         What will our response be?




         Organisa*onal                               Personal

                                                                26

Monday, 8 March 2010
Strategic                              Tac*cal
                                How will the tactics of our brand
                         marketing change? What will happen to
                          the structure of campaigns, the mix of
                            media, our relationships with media
                                           and agency partners?




         Organisa*onal                       Personal

                                                                    27

Monday, 8 March 2010
Strategic                                          Tac*cal



         Organisa*onal
         Our organisation, including our employees and
         suppliers, has evolved to meet the demands of a
         media and marketing environment that is
         changing rapidly. Will the divisions and


                                                           Personal
         structures we have now need to change? How
         will communications, governance and
         collaboration alter?




                                                                      28

Monday, 8 March 2010
Strategic                              Tac*cal



                         Personal
                         What will this mean for us all at a
                         personal level? What skills and ways of
                         working will need to be considered?
                         Will the nature of our peopleʼs work, of

         Organisa*onal   work itself, be altered?




                                                                    29

Monday, 8 March 2010
engagement measurement



                                                30

Monday, 8 March 2010
31

Monday, 8 March 2010
social engagement framework



Monday, 8 March 2010
Monday, 8 March 2010
principles above all



Monday, 8 March 2010
case study



                                    35

Monday, 8 March 2010
iQ



                            36

Monday, 8 March 2010
from



                              37

Monday, 8 March 2010
Image: (cc) magnusfranklin




                                to...



                                        38

Monday, 8 March 2010
design



                                39

Monday, 8 March 2010
BRAND	
  STORIES	
  TOYOTA




                       platforms



Monday, 8 March 2010
active listening



                                          41

Monday, 8 March 2010
principle of fast



                                           42

Monday, 8 March 2010
“stones”



Monday, 8 March 2010
viral



                               44

Monday, 8 March 2010
things to try



                                       45

Monday, 8 March 2010
post@posterous.com



                                            46

Monday, 8 March 2010
Say What?



                                   47

Monday, 8 March 2010
sanity searches... on Spezify



                                                  48

Monday, 8 March 2010
iQ & measurement




                                          49

Monday, 8 March 2010
icrossing.co.uk/ebooks



                                                11

Monday, 8 March 2010
meandmywebshadow.com
                                              51

Monday, 8 March 2010
Thank you
                          Email: antony.mayfield@icrossing.co.uk
                          Sites: www.icrossing.co.uk
                          Blogs: connect.icrossing.co.uk
                                 www.antonymayfield.com



                                                                    47
                                                                   52
                                                                    13
Monday, 8 March 2010

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iCrossing - CIM Financial Services Group Presentation