1. Undergraduate Studies
ePortfolio
Amanda
Psychology, 2011
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2. Personal Statement
My name is Amanda, and I grew up in Alabama but moved to the sugar white sandy
beaches of the Emerald Coast in Panama City Beach, Florida. My long term goal is to
become a counselor and pursue further education on the subject of neuropsychology.

3. Resume
Amanda Flathmann
77 Park Place
Panama City Beach, Fl 32413
Amandajosie@gmail.com
Objective
My career goal is to apply the skill and knowledge that I have acquired in a new atmosphere full of energy and fun. In whatever job I choose, I know that I want to help
others by empowering them with knowledge.
Work Experience
Bartender
03/2011- current, Watercolor Inn and Resort, Santa Rosa Beach, Fl.
Bartender at the Beach Club at Watercolor Inn and Resort. My responsibilities include bartending, serving, issued $500 cash drawer, stocking, and inventory. The
computer system that the Beach Club uses is Micros. The season is coming to an end, and hours have been cut.
Manager and Senior Bartender
02/26/10-10/18/2010, Turtle Bar, Seacrest Beach, Fl
The Turtle Bar is inside of High Pointe Resort on beautiful Highway 30A. I was the manager and senior bartender. I was responsible for figuring the cash
drops, balancing the register, figuring daily profit reports, paying vendors, bartending, providing exceptional customer service, coordinating staff’s
schedules, inventory, placing vendor orders, working closely with the owners to carry out their vision, and creating a warm and relaxing atmosphere for guests.
This was a high volume resort atmosphere.
Server
12/25/09- 02/21/2010, Cheeky Monk, Winter Park, Co
Cheeky Monk is an upscale Belgium Beer Café. I worked as a server. Our computer system was Aloha. I have learned extensive knowledge in a variety of Belgium
beer. I enjoy working in the fast pasted, resort volume restaurant.
Barista
11/17/2007-02/21/2010, Intrawest, Starbucks, Winter Park, Co
Accepted a job with Intrawest Starbucks and moved to Winter Park, Co 11/15/2009 during the off season of the beach. I worked as a barista. My hours were around 15-
20 hours a week.

4. Resume
Work Experience Continued
Bartender
12/2007- 11/14/2009, Carrabbas Italian Grill, Panama City Beach, Fl
Began working at Carrabbas after Sentry went out of business.
Motor Carrier Consultant
3/2007- 12/2007, Sentry Total Safety Services, Inc, Callaway, Fl
Self employed with Sentry Total Safety Services. We offered on line services to assist the owner operator and motor carrier in licensing their commercial motor vehicles.
We provided free consultation to motor carriers regarding Federal Motor Carrier Safety Administration regulations governing commercial motor vehicles and
motor carriers.
Safety Director
8/2001 – 3/2007 Integrity Express, LLC, Newton, AL
Director or Motor Carrier Safety and Compliance, governed by United States Department of Transportation’s (USDOT) safety rules and regulations. I was solely
responsible for filing company International Fuel Tax Agreement Reports, and all the individual state quarterly and annual reports. I also was responsible to
recruit drivers, take those drivers through a detailed orientation program and DOT background screening. I also launched a medical benefits program and an
occupational accident program, and handled such claims (accident, occupational accident, and medical,) solicited direct customers, filed base plates, and
learned about dispatch. It was my responsibility to work all DOT accidents (or incidents) and handle cargo claims. I worked hard to establish good working
relationships with my insurance adjustors and work with them to prevent claims and loss of revenue. I have learned that the key to the success of a safety fit
and prosperous company is each individual driver. I have mastered the skill of communication and counseling each driver so that they understand how
important safety and prevention is to them and to the company. To my career, I have had two Federal Department of Transportation full scale audits of my entire
safety department, and I have received two satisfactory ratings from the Department of Transportation.
Federal Compliance
3/1999 - 8/2001 Integrity Carriers, Inc ( became Integrity Express, LLC,) Midland City, AL
During this period, I worked for Integrity Carriers in DOT compliance. My duty was to audit the records of duty status and record and address any violations to
Section 395 of the Federal Motor Carriers Safety Regulations with each driver.

5. Resume
Education
10/2009- current Argosy University
Pursuing my B/A and Master’s degree in the counseling psychology program
Graduation will be October of 2011 for BA
4/1999 Troy State University Dothan, Dothan, Al
Some College Coursework Completed
During my time at Troy State University Dothan, I completed my regular course work, and began further studies in advanced biology. I made the Dean's List during my
time at Troy State. I excelled and enjoyed my studies in advanced biology.
9/1997 Wallace Community College, Dothan, AL
Associate Degree in Science
Will have a BA in Psychology by June 2011
Received a volleyball scholarship to attend Wallace Community College. I followed a basic course of studies in science. I earned an Advanced Associates Degree in
Science. I remained on the Dean's List for my grades, and a few quarters I made the President's List for my grades.
6/1995 Northside Methodist Academy, Dothan, Al
High School Diploma
At Northside Methodist Academy, I completed an advanced course of study and received an advanced diploma. I also played sports at Northside, participated in
student council, and received honors.

6. Resume
Skills
Proficient at managing,
Company Cost Management
Safety and Loss Prevention
Employee Counseling
Employee Qualification Process
Recruiting
Thorough USDOT Driver Employment Verification and Past Investigation,
IFTA (Tax) Reporting and Cost Management,
Microsoft Office
Power Point Presentations
Microsoft Excel
Knowledge and experience navigating through complex computer programs
Creating reports from such programs
Computer skills
Knowledge of Federal Motor Carrier Safety Administrations’ Federal Regulations, Leadership
Project Management
File Assembly and Maintenance,
Insurance Claims and Experience in Working with Adjustors and Underwriters,
Directing orientation processes,
Extensive experience dealing with customers and managing up to fifty employees
Florida Food Manager Certification
I am a people person, adaptable, happy, and I enjoy a fast paced work environment.

7. Reflection
My academic tenure at Argosy has been a very positive and
productive experience. I have taken psychology classes that
contributed to my knowledge in the foundation of psychology. I
have also taken many classes that focused on addiction and
substance abuse. I have expanded my abilities in critical
thinking, information literacy, communication skills, ethics, and
diversity. My knowledge of
conceptual, theoretical, empirical, and historical trends of
psychology has immensely expanded. I have worked
extensively and expanded my knowledge of applied psychology
in various experiences investigating psychological principles and
investigating empirical studies. As a result of my experiences at
Argosy, I have been able to positively developed effective
communication, respect for others, appreciation of diversity, and
increased intrapersonal effectiveness.

8. Table of Contents
Cognitive Abilities: Critical Thinking and
Information Literacy
Research Skills
Communication Skills: Oral and Written
Ethics and Diversity Awareness
Foundations of Psychology
Applied Psychology
Interpersonal Effectiveness

9. Research Skills: Work Sample
Sampling Technique:
My thesis question is how emotion focused therapy can help clients change empower themselves to change their lives, as opposed to
behavior focused therapies. I would like to take a random sample of patients who participate in both techniques. The random sample
could be taken from the population of a clinic’s lists of patients. By using random sampling, I would ensure that all of the population
would have an equal chance of being chosen (Argosy University, 2010). I would also use stratified random sampling of both behavioral
therapy and emotion focused therapy clients, in order to make their representation proportional to both groups of the sample population
(Argosy University, 2010). The simple random sample would be accurate representation of the population. I would choose stratified
sampling in order to make sure that the actual percentage of both behavioral clients and emotion focused therapy clients in the sample
would be accurately proportional to the population (Argosy University, 2010). I think that by taking simple random sample and a
stratified sample there would be less chance of bias in my results (Argosy University, 2010).

10. Communication Skills, Oral and Written: Work Sample
“If the doors of perception were cleansed, everything would appear as it is-infinite,” William Blake. In Chapter Two of Interpersonal
Effectiveness, Alberts defined perception as the process of perceiving what we take in from our physical senses, and then organizing
and interpreting that information. Alberts also goes on to say that this process can be either conscious or unconscious and this is the
key to human communication. The idea that perception is the key to everything is the most important thing that I have learned in this
class. It was also important for me to put thought into consciously perceiving. I have since put a lot of thought into what and why I
might unconsciously perceive. For me, the answer to that was tied into my belief system. I think that a belief is a just a thought that
we reinforce by thinking it over and over and having outside sources reinforce it to us. In Chapter 3 of Intrapersonal
Effectiveness, Alberts talks about that humanistic theory. I really agree with the humanistic theory in general, but I thought it was very
interesting to read about our motivation being influenced by perspective and beliefs about ourselves. I really began to understand that
since perspective is the key, choosing what I want to believe is the foundation of perspective.
It has become very obvious to me throughout this class that my perspective determines everything, but specifically my intrapersonal
effectiveness. After all, how can I perceive others objectively if I am holding on to a belief that evokes the emotional response of
defensiveness? The key to interpersonal effectiveness is me. I want to learn to acknowledge beliefs of my own that may interfere with
my interpersonal effectiveness. I know that I need to improve on this. My goal is to get to a point that I see others objectively. I think
Skills: Oral and Written
that when I am able to achieve that, relationships will become enjoyable. Learning that it is all about my perspective has also doubled
with learning that about others. I want to put more thought into how others may perceive things. We each live in our own perception
worlds, and I think it is all about empowering yourself in order to allow others.

11. Ethics and Diversity Awareness: Work Sample
The human race is filled with diversity, which I deeply appreciate. There are so many religions, and I have studied many of them and
I find beauty in all that I have read. On the subject of whether religion should influence personality development, I agree that it does
influence personality. Whether it should or should not is entirely up to each individual who chooses how he or she wants to live in
his or her own unique experience on the great planet earth.
In the situation of accidentally meeting a client in a public setting, there are three different sets of ethical codes to which we can
refer. The American Counseling Association’s (ACA) (Code of Ethics, 2005,) says under the section of Potentially Beneficial
Interactions that when a client and therapist non-professional interaction with a client may be beneficial, that the therapist is to
document the interaction. The therapist would want to document the interaction in their case records and state the reason and
rationale for the interaction. The key point in this section of the code is that the interaction should be initiated with the client’s
consent. According to the American Psychological Association’s Code of Ethics (APA,) I would refer to Principle B and E. Principle
B states that therapists are to uphold professional conduct and they are to clarify their professional roles to their clients.
The Sri Lankan culture is centered on “face” or dignity and honor of the person. According to Sri Lankan culture, face can be given
or lost in social situations. Because this is so central in the Sri Lankan culture, and considering that Sabina has only been living in
the United States for five years, I would assume this is still ingrained into Sabina’s beliefs. Face is such an important factor; a
common problem of Sri Lankans is not being comfortable making decisions, (Sri Lanka- Language, Customs, Culture, and
Etiquette, 2009.) .) Making a decision could lead to failure, and failure leads to loss of face. This could be the central element that is
affecting Sabin’s inability to make a decision. Loosing face would also influence her decision to initiate interaction in the grocery
store with her therapist, (Sri Lanka- Language, Customs, Culture, and Etiquette, 2009.)

12. Foundations of Psychology: Work Sample
I think that the most significant contribution that Freud pointed out was that people are motivated by
unconscious drives in addition to conscious desires (Feist & Feist, 2009). The concept of the unconscious
was so important and plays a large roll when understanding personality (Argosy University, 2010).
According to Freud, the unconscious mind stays buried but the drives and instincts of the unconscious
surface in our words and actions (Feist & Feist, 2009). Freud even went back and acknowledged that
some of our unconscious tendencies were due to our evolutionary process, and that is why he believed
that instincts were part of the unconscious mind (Feist & Feist, 2009). Freud called these inherent traits
phylogenetic endowment (Feist & Feist, 2009). Another interesting contribution that Freud contributed was
his idea of preconscious. Freud believed that the preconscious was between one’s unconscious and
conscious thoughts, and it held information that one could with some difficulty recall into consciousness
(Feist & Feist, 2009).

13. Applied Psychology : Work Sample
A child in late childhood begins to involve social and psychological characteristics in his or her understanding of self. These
characteristics often involve the child comparing and evaluating him or herself socially (Santrock, 2009). During this time, a
child’s emotional development begins to include difficult emotions. The child is also capable of having several emotions at one
time and considering the situation that lead up to the emotion (Santrock, 2009). It is during this period that children learn to
suppress negative emotion and redirects their feelings (Santrock, 2009).
Margarite’s counselor would want to educate her parents on this important socio-emotional time of development for Margarite by
explaining these things. Margarite’s inability to make friends because of a language barrier could be really emotionally damaging
to her at the age of eight years old. Margarite is probably experiencing emotions such as rejection and shame, which would
really affect her idea of self.
Margarite’s problems making friends could really influence her socio-emotional development based off of Erik Erikson’s stage of
industry versus inferiority. In Erickson’s stage of industry versus inferiority, children become curious about how things work.
Erickson’ also theorizes that a child’s social like outside of family also influences their sense of industry (Santrock 2009).
According to Santrock (2009), school becomes important in helping contributing to a child’s idea of industry. Because Margarite
is not fluent in English, other children could perceive and treat her as if she were of below average intelligence. It would be very
easy for Margarite to develop a sense of inferiority instead of industry.
In addition to the language barrier causing Margarite to feel inferior, she would also deal with the language barrier in attempting
to learn from her classes. Academic achievement also depends on the child’s self concept. According to our online
lecture, children who are low achievers typically attribute their successes to outside forces, and therefore they attribute their lack
of success to objects beyond their control (Argosy University, 2010). Margarite’s counselor would want to encourage her parents
to re-enforce her self-esteem by praising her for her

14. Intrapersonal Effectiveness: Work Sample
Interpersonal Effectiveness
An aggressive communicator does not give thought to other’s opinions or values, but is very sensitive to someone else’s criticism
(Joseph De Vito, Interpersonal Messages.) People who choose to communicate aggressively may have an external locus of control
and feel very insecure and out of control. An example of aggressive response to a friend who borrowed thirty dollars and did not pay
it back would be to demand the money back immediately. The aggressive response would be angry and may result in an argument.
In our text, De Vito says that the aggressive communicator may only choose to communicate aggressively in response to someone
taking advantage of him or her.
A Non-assertive communicator just gives in to what others want with no thought to him or herself. (Joseph De Vito, Interpersonal
Messages.) An example of a non-assertive response to the friend who borrowed thirty dollars and did not pay it back would be to
just not say anything at all. I do not think that the non-assertive communicator would not want the conflict of saying something to the
friend. The non-assertive communicator would let it go, but he or she would let it go because they believe that what they think or
want does notmatter.
Assertive communicators are a good balance of the benefits of aggressive communication and non-assertive communication.
Assertive communication has the desired outcome that aggressive communication can bring without the argument. Assertive
communication has the desired peaceful solution that non-assertive communication offers. An assertive communicator focuses on
the desired outcome of the situation from both perspectives. An assertive communicator also has an external locus of control. De
Vito says that an assertive communicator acts in his or her own “best interests without denying or infringing on the rights of others.”
So, an assertive response to a friend who borrows thirty dollars and did not pay it back would be to first decide what he or she
wanted. If the assertive communicator wanted to get the thirty dollars back, he or she would just ask for the money back. The
assertive communicator would communicate clearly and honestly. Maybe he or should would say “I really need the money that I lent
you back.” “I don’t get paid until next week, and the thirty dollars would help me a lot.” The assertive communicator would never feel
emotional or out of control.

15. My Future in Learning
I truly believe that the process of life revolves around learning
and applying these newly acquired pieces of information to the
creation of my own reality. I envision my future full of education
and exposure to new ideas. I believe that these experiences will
help me sort through and choose what I want to put my focus on
and what I want to bring into my experience.

16. Contact Me
Thank you for viewing my
ePortfolio.
For further information, please
contact me at the e-mail address
below.
amandajosie@gmail.com