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Habit 5
- 1. Diagnose Before You Prescribe 7 Habits of Highly Effective People:
- 4. Independence Dependence Interdependence PUBLIC VICTORY PRIVATE VICTORY Seek First to Understand โฆ Then to be Understood Synergize Think Win/Win Put First Things First Be Proactive Begin with the End in Mind Sharpen the Saw
- 5. Habit #5 SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD
- 6. Principle #5: โTo communicate effectively, we must first understand each otherโ
- 7. Whatโs the difference between SYMPATHY and EMPATHY?
- 8. Give People Psychological โAirโ
- 9. What is Bad Listening?
- 10. โ Most people do not listen with the intent to understand; they listen with the intent to reply.โ Stephen Covey
- 11. Evaluate
- 12. Probe
- 13. Advise
- 14. Interpret
- 15. ย
- 16. What is Good Listening?
- 17. 1. Read the Signs!
- 18. 7 % Words
- 19. 38 % Tone of Voice
- 20. 55 % Body Language
- 21. 2. Reflect what a person feels and says in your own words
- 23. Exercise I: Reflect content and feeling!
- 24. 3. Use the โYOUโ Perspective Iโm Khairy Jamaluddin from Libra Consulting. My presentation covers the following four points: KDUโs product line, our partnering criteria, our point-of-sale plans and what we need from you. Iโm Khairy Jamaluddin from Libra Consulting. Let me make sure Iโve captured your priorities for our time together. Based on our previous conversations, hereโs what I think you need. Iโd like to cover the material I have in about 30 minutes and then open it up for questions. Youโd like to open up the Singaporean youth market, and you see an opportunity with Libraโs products to do that. Iโm very proud of the new Taurus system, which builds upon the massive feature of the Rembau program. Although somewhat larger, the Taurus includes playback support and a dedicated Broadband socket. Youโve said that durable MP3 players are priced out of reach for most of your market. Our durable new Taurus has many of the features of the much more expensive Rembau program, but at half the cost. The only real sacrifice is that the Taurus is a fraction larger. โ Youโ Perspective โ Iโ Perspective
- 25. Exercise II: The โIโ Game Rules: No โIโ!, โMeโ and โMyselfโ
- 26. When Must You Stop Talking?
- 27. When Can You Seek to be Understood?
- 28. Issue is Clear and Mutually Understood
- 29. Conversation is Casual and Unemotional
- 30. Youโre asked or expected to give Counsel and Advice