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Social Media Inside the Enterprise: Improving Productivity, Engagement and Innovation

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Social Media Inside the EnterpriseWhat, Why, How #SMCseaED Charl Pearce, Paolo Tosolini, Ethan Yarbrough
What Is Social Media In the Enterprise It’s the use of Web 2.0, open, collaborative technologies behind the firewall to: Improve Productivity and Efficiency Increase Staff Engagement and Affinity Enable better knowledge sharing and innovation
Why Social Media In the Enterprise? Traditional business arrangements are artificial Build relationships, trust, awareness and competence Make better use of external social media
Traditional business arrangements are artificial
This is you
This is you on Social Media
But…this is you at work
Build Relationships, Trust and Awareness
This is Burt
What I Know About Burt
What I Know About Burt Burt eats lunch here…
What I Know About Burt Burt is between 5’8” and 6’0’…
What I Know About Burt Burt sits here…
What I Know About Burt Burt does wash his hands…
Is that Burt? Average-to-slightly-above-average height, hygienic guy who eats lunch in a red room and works in the corner?
Then Burt Started A Blog
What I Know About Burt Now He has expertise in these areas: Coding full control rights for SharePoint user profiles Compacting virtual hard drives How to fix the Virtual PC jerky mouse issue Fantasy football Shortbread cookies Using HTTP modules to add users to groups in a Forms Authentication SharePoint site
This is Burt SharePoint Innovation Expert
Make better use of external social media
What happens when you bring this
Into this
Goal of external social media Gain Insight Goal of internal social media? It should be…
To process insight Into innovation
“The more easily people can communicate – with other workers, team members, customers, vendors, clients, the less information will be siloed. When information is free, people get more feedback and input, react more quickly and make better decisions. This is the opportunity inherent in Enterprise 2.0: a more efficient, productive and intelligent workforce.” -Whitney Michael
Build a culture of sharing

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Social Media Inside the Enterprise: Improving Productivity, Engagement and Innovation

  • 1. Social Media Inside the EnterpriseWhat, Why, How #SMCseaED Charl Pearce, Paolo Tosolini, Ethan Yarbrough
  • 2. What Is Social Media In the Enterprise It’s the use of Web 2.0, open, collaborative technologies behind the firewall to: Improve Productivity and Efficiency Increase Staff Engagement and Affinity Enable better knowledge sharing and innovation
  • 3. Why Social Media In the Enterprise? Traditional business arrangements are artificial Build relationships, trust, awareness and competence Make better use of external social media
  • 6. This is you on Social Media
  • 10. What I Know About Burt
  • 11. What I Know About Burt Burt eats lunch here…
  • 12. What I Know About Burt Burt is between 5’8” and 6’0’…
  • 13. What I Know About Burt Burt sits here…
  • 14. What I Know About Burt Burt does wash his hands…
  • 15. Is that Burt? Average-to-slightly-above-average height, hygienic guy who eats lunch in a red room and works in the corner?
  • 17. What I Know About Burt Now He has expertise in these areas: Coding full control rights for SharePoint user profiles Compacting virtual hard drives How to fix the Virtual PC jerky mouse issue Fantasy football Shortbread cookies Using HTTP modules to add users to groups in a Forms Authentication SharePoint site
  • 18. This is Burt SharePoint Innovation Expert
  • 19. Make better use of external social media
  • 20. What happens when you bring this
  • 22. Goal of external social media Gain Insight Goal of internal social media? It should be…
  • 23. To process insight Into innovation
  • 24. “The more easily people can communicate – with other workers, team members, customers, vendors, clients, the less information will be siloed. When information is free, people get more feedback and input, react more quickly and make better decisions. This is the opportunity inherent in Enterprise 2.0: a more efficient, productive and intelligent workforce.” -Whitney Michael
  • 25. Build a culture of sharing