LIstening Ch. 5

1. LISTENING
Real Communication by Dan O’Hair and Mary Wiemann

2. HEARING
Physiological process of
perceiving sound using
sound waves.

3. LISTENING
The process of
recognizing,
understanding, and
accurately interpreting
messages from others.

4. THE
PROCESS
Listening seems automatic
but it involves a complex
web of skills.

5. THE
PROCESS
selecting one sound
over others
attending or focusing
understanding is
interpreting and
making sense of the
message

6. THE
PROCESS
remembering or
recalling information
responding to get
feedback
active listeners and
passive listeners

7. STYLES OF
LISTENING
people-oriented
They listen with
relationship in mind and
are concerned about
other’s feelings.

8. STYLES OF
LISTENING
action-oriented
They are focused on tasks.

9. STYLES OF
LISTENING
content-oriented
They are critical listeners
who evaluate what they
hear.

10. STYLES OF
LISTENING
time-oriented
They are most concerned
about efficiency.

11. REASONS FOR
LISTENING
Informational Listening
is when we need to
understand the message.
We may ask questions to
be able to understand and
we are interested in
listening.

12. REASONS FOR
LISTENING
Critical Listening is used
to evaluate and analyze
the message for accuracy.
We want to determine the
main point, to concentrate,
to pay attention to
nonverbal cues, and to
remember the message.

13. REASONS FOR
LISTENING
Empathic Listening is
attempting to know
how the other person
feels while providing
emotional support.
Paraphrasing the
speaker’s thoughts and
feelings will legitimize
us.

14. REASONS FOR
LISTENING
Appreciative Listening
seeks to receive pleasure
from the sounds.
This can relieve stress,
clear the mind, and
refresh the soul.
Listening to music or
background sounds can
do this.

15. BENEFITS OF LISTENING
1. help your career
2. save your company
3. save time and money
4. create opportunities
5. strengthen new and
existing relationships

16. LISTENING BARRIERS
Environment
Hearing impairments
Multitasking
Boring speaker
Our attitudes

17. LISTENING BARRIERS
Listening apprehension
is a state of fear or
anxiety associated with
listening opportunity.
They find it hard to
concentrate on a
message or even
remember what was
said.

18. LISTENING BARRIERS
Unethical behaviors
defensive
selective
monopolistic or
selfish listeners
insensitive or hurtful
pseudo-listening

19. DIFFERING
CONTEXTS
Physical context is when
you are uncomfortable
with your surroundings.

20. DIFFERING
CONTEXTS
Relational context
influences how you listen.

21. DIFFERING
CONTEXTS
Listening traits are
culturally influenced. Japan
and China are more
listener-responsible, while
US is more speaker-
responsible.

22. DIFFERING
CONTEXTS
Technology can make it
more difficult to decode a
message without the help
of nonverbal
communication.