11. local organisations Introducing your citizens and customers local business local residents other governments council team local visitors
12. engagement …and they expect efficiency accountability transparency effectiveness access
13. ICT infrastructure, skills and services Systems and processesand how they connect together Connected government Efficient and effective service delivery
16. Choose theright services to transformusing ICT How do you currently access our services? Would you use the service differently if it was delivered electronically? What are the benefits of this change for you?