Service Design Workshop: Determining Graduate Student Needs 02
1. The LITTLE Workshop Agenda
Mapping An Integrated Experience For A University Thesis Research Workshop Agenda
Allen J Cochran
Council of Graduate Students Organization: allenjcochran@gmail.com
A Service Design Case Study cochran.291@osu.edu
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2. Executive Summary
Objective
Details
The objective of the LITTLE workshop is to learn about the
Who Grad. Students, Council Delegates
graduate student experience from the perspective of graduate
students and Delegates from the Council of Graduate What Participate in a workshop about CGS Services
Students. Participants will inform the researcher/moderator When Date TBD
about their choices for graduate school starting from before
Where Hayes Hall, Rm. TBD
they arrived on The Ohio State University’s campus to beyond
their graduation (if they’ve graduated). Information gathered in Why To advance the service and experiences of the
the LITTLE workshop will help inform a larger event called the Council of Graduate Students so that they can
BIG workshop. better serve their constituencies.
The workshop itself consists of a short homework activity and
then two parts during the actual workshop period. The
Agenda Synopsis
homework is to prime the participants for mapping and
discussion activities during the workshop. Part 01 of the Format Homework, Workshop (2 parts), Discussion
workshop is for small groups to map their graduate Duration 2.5 - 3 hours
experiences based on the homework. Part 02 is for all
Parts Priming Activity (done at home) 30 - 60 min
participants to work together to produce one generalized
graduate student journey and then add important Touchpoints Workshop Part 01 (Small Group) 1.5 hrs.
that appear during that journey.
Workshop Part 02 (Large Group) 1.5 hrs.
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4. Workshop Overview
PRE-WORKSHOP WORKSHOP
Activity: Activity:
Explain Activity: Present Present
Homework Map Stages Add
Homework Map Stages Activity Activity
Together Touchpoints
Participants are Participants are Participants will Participants will Participants will Participants will Participants will
to journal about to explain their collectively present their collectively add Touchpoints present their
their experiences graduate create a map of stages of create one map, to their collective collective map to
while at graduate experiences that their graduate graduate school drawing map - the moderator
school and bring they wrote about experiences map as a group - information from Touchpoints will
their journal to in their journal being careful to each group will each of the be provided to
the workshop for document the present to the groups they were them and they
presentation stages they go entire workshop previously in will be able to
through during add Touchpoints
their academic as well
career
INDIVIDUAL SMALL GROUPS - 2 OR 3 PEOPLE LARGE GROUP - ENTIRE WORKSHOP
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5. Homework
Participants are to complete this homework prior What Writing Activity
to the start of the workshop. They are to bring the
When Prior to the workshop
homework booklet to the workshop for discussion.
Format Writing
Time Frame 45 - 60 minutes
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6. Homework Instructions
Instructions
(Included Inside the Homework)
Inside this Examination Blue Book please write about your personal journey
through graduate school. When writing, consider these questions:
• When did you apply to school?
• Why did you decide to go to grad school?
• How did you choose OSU?
• How did you develop during grad school?
• What stages did you go through?
• Do you have any favorite memories?
• Do you have any bad memories?
• What were your biggest hurdles?
• Who helped you along the way?
When you’ve completed your journal writing, hold on to this book and bring it to
the workshop. We’ll be discussing what you wrote there. Each participant will be provided
with an Examination Blue Book such
If you would prefer to type your journal entry, please feel free to do so, but again as this to write their journal entry in.
remember to print it out and bring it with you to the workshop.
The activity should take you between 30 - 60 minutes. If you have any questions,
please write Allen Cochran at cochran.291@osu.edu.
Thank you for for participating.
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7. Workshop
Room Layout
Materials Needed
Part 01 (Group Maps)
Part 02 (Workshop Maps)
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8. Workshop Room Setup
Chairs
Food & Beverage Table
Materials Tables
Group Map
Video Camera on Tripod
There will be a note taker for each of
the groups. A photographer will take
photos of the entire event. The
workshop is to be audio and video
recorded at each table.
Groups of 2 or 3 will created the small
maps at their respective tables during
Workshop Part 01
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9. Materials Needed *
3 pieces of large paper Sharpie markers
(for Workshop Part 01 - small group maps)
Pens
1 piece of large paper
(for Workshop Part 02 - large group, workshop map) Extra paper
5 sets of images 1 still camera
(emotive experience images - 3 sets for Workshop Part 01, 1 set for
Workshop Part 02, 1 extra)
3 video cameras (with tripods)
5 sets of cut paper shapes
(space bounding boxes - 3 sets for Workshop Part 01, 1 set for 1 Notepads (for the moderator)
Workshop Part 02, 1 extra)
Consent forms
1 set of Touchpoints
(for Workshop Part 02) 3 Audio Recorders
Extra sticky notes
Food & Beverages
(to add notes, extra touchpoints, etc.)
Examination Blue Books *
(for Homework)
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10. Workshop Part 01
The first part of this workshop is for participants to What Small Group MakeTool
discuss their homework journals and create maps Collage Activity
as small groups. Groups, for this portion of the
When On the date of the Workshop
workshop should be no more than 2 or 3 people.
After discussion, they will map out their groups’ Format Physical activity, drawing,
interpretation of the stages of graduate school. collaging, assembling a
Once all the groups are done, each group will service map
present their map to the entire workshop. Time Frame 1 hours
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11. Workshop Part 01 Homework Discussion
Introduction to the Workshop Homework Discussion Prompt
(To be said at the top of the workshop) (To be said following the Introduction)
Thank you all for agreeing to be a part of my workshop. The point of this Please take a moment and discuss, in your small groups, what you’ve written in your
workshop is to learn about your experiences at The Ohio State University. In order homework. Think back to the instructions for this homework and be sure to discuss
to do that, we’ll be drawing from the journals that you brought with the collective things like:
power of groups (you’ll be working together today).
• When did you apply to school?
Before we begin, however, let me explain what all we’ll be doing today. In a • Why did you decide to go to grad school?
moment, we’ll break into groups and each of you will discuss the journal • How did you choose OSU?
homework that you so nicely completed. Following that, I’m going to ask each • How did you develop during grad school?
group to produce a collage that represents a journey through graduate school.
• What stages did you go through?
From your personal experiences, we’ll begin to map a collective experience. Once
each group is done, I’ll ask each group to present what they made to the rest of
• Do you have any favorite memories?
us. • Do you have any bad memories?
• What were your biggest hurdles?
For the last part of the workshop, I’ll ask all of you to work together and come up
• Who helped you along the way?
with one journey map that brings in all of your experiences. This time, before
presenting the final map, I’ll ask you to stick Touchpoints to the map. These We’ll take about 15 minutes to discuss before we begin the first activity.
Touchpoints are interactions you may have had with OSU along the journey.
Please know that I’m going to video and audio record the entire workshop. It
should take about 2 hours. If at any time you wish to withdraw or for me to turn
off the recording devices, please let me know and I’ll be happy to accommodate.
Again thank you for participating. Let’s get started.
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12. Workshop Part 01 Activity - Small Group Maps
Small Group Map Prompt Presentation / Discussion Prompt
(To be said following the Homework Discussion) (To be said following the Small Group Map Activity)
Map the stages or spaces that graduate students go through at OSU. While Tell us what you did. Think about the questions we discussed at the beginning of this
working in your groups to create these stages consider not only your journal activity. What are the stages your group sees as the graduate student journey.
homework and personal experiences. Also consider:
(Moderator should pose questions as the groups begin)
• Your expectations when you first arrived here
• What you learned and how you grew each year you’ve been here • In talking to your group members, were you surprised by anything?
• How you adapted to new situations here at OSU • Did you hear any major differences between one another?
• How you expect your graduate career to continue towards and after • What similarities did you notice between your group members?
graduation • What similarities did you notices from group to group?
• Could you all agree about certain areas of frustration or certain areas that you all
Feel free to use the cut paper shapes and the images included on each group’s agreed were great points of your experience?
table. I also have extra if they’re needed.
Once each group has finished, I’ll ask each of you to present your collage.
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13. Workshop Part 02
For the second part of this workshop all groups What Large Group MakeTool
will join and work together to create one map that Collage Activity
combines their personal experiences collectively.
When On the date of the Workshop
After they have mapped the stages of their
graduate experiences they will go back and add Format Physical activity, drawing,
Touchpoints that represent where graduate collaging, assembling a
students interact with the university. Once all the service map
groups are done, each group will present the final Time Frame 1 hours
map to the moderator.
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14. Workshop Part 02 Activity - Large Group Maps
Large Group Map Prompt
(To be said following the small group map presentation / discussion)
Each of you brought your personal experiences, discussed them, and then
combined them with a small group of personal experiences in order to create a
combined journey through graduate school.
Now, I’d like for everyone to work together and map an generalized graduate
student journey based on what you did in your smaller groups. Using your small
group’s information, think broadly about how any graduate student should move
through grad school.
Using another set of materials please map out the graduate student experience.
This generalized map will help outline how to better serve graduate students
across campus.
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15. Workshop Part 02 Activity - Large Group Maps
Touchpoint Prompt Presentation / Discussion Prompt
(To be said following the Homework Discussion) (To be said following the Small Group Map Activity)
Now that you’ve mapped out a generalized graduate student journey, I’d like for Tell us what you did. Think about the questions we discussed at the beginning of this
you to add these Touchpoints to the map. Each Touchpoint represents an activity. What are the stages everyone sees as the graduate student journey.
interaction between graduate students and OSU. I’ve provided several
Touchpoints for you to get started with, but if you feel like something is missing,
feel free to add one as you see fit.
Remember there is no right or wrong answer in placing these. In fact, everyone
may feel that certain Touchpoints are unnecessary or incorrect while considering
where to place them. Instead, place them as a group where you feel the would
best serve your needs as graduate students.
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16. Appendix
Emotive Images
Cut Paper Shapes (Space Bounding Boxes)
Touchpoints
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17. Cut Paper Shapes (Space Bounding Boxes)
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21. Touchpoints
Professional Department
Development Explanation Weekly Department
Events Graduate
Grants of Benefits E-mails Gatherings
Coordinators
Council of Graduate
Thesis Student OSU Related
Graduate Student Library
Advisor Organizations Websites
Students Orientation
Graduate Annual Edward F.
Welcome Hayes Funding
Associate Autumn The Lantern
Week Research Opportunities
Resource Involvement
Fair Fair Forum
Stack of
extra blank
Touchpoints
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