The final presentation to Capability Scotland. November 2009 Alicia Dudek Dhruv Sharma Neha Gupta Baoshan Chen Masters of Design Ethnography

1. Creating Quality Volunteering Experience 1 Creating Quality Volunteering Experience Alicia Dudek Baoshan Chen Dhruv Sharma Neha Gupta November 25th, 2009

2. 2 Creating Quality Volunteering Experience “The defining factor is never resources. Its resourcefulness” -- Tony Robbins Motivational Speaker and Self-Help Guru

3. Overview 3 Creating Quality Volunteering Experience Contribution Certainty Uncertainty / Variety NEEDS Motivation Significance Connections Growth

4. 4 Creating Quality Volunteering Experience

5. Contribution 5 Creating Quality Volunteering Experience Claire | Charity Shop Volunteer Has a background in retail She loves to talk “Every night I sleep feeling satisfied that I have done something good”

6. Creating Quality Volunteering Experience 6 Insight Map: Contribution

7. Certainty 7 Creating Quality Volunteering Experience Billie & Sarah | Charity Shop Volunteers Have a disabled son Billie works as well while Sarah is a full time volunteer “Charity has now become a Business”

8. Creating Quality Volunteering Experience 8 Insight Map: Certainty

10. What volunteering is not?

11. What do the volunteers do within the CS organization?

13. Make elective possibilities known

14. Clear explanation of role:

15. Requirements

16. Expectations

17. Position within the larger organizational structure

19. Volunteers would like to know their impact:

21. Creating Quality Volunteering Experience 14 Insight Map: Uncertainty / Variety

23. Create a flexible environment and a flexible shift coverage process

25. Volunteers create their own variety throughout the day by shifting amongst the tasks available to them

27. Creating Quality Volunteering Experience 18 Insight Map: Significance

29. Creating Quality Volunteering Experience 24 Insight Map: Connection

31. Notice boards in volunteer locations:

32. Events

33. People

35. Raise awareness of headquarters

36. More direct lines of communication

39. Creating Quality Volunteering Experience 30 Insight Map: Growth

43. 35 Creating Quality Volunteering Experience Thank You Questions?