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Chp02 Trends

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Chuong Nguyen
Chuong Nguyen

e-bussiness

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Chapter Two Spotting E-Business Trends
What is a Trend? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Look Before, or you’ll find yourself behind.” - Benjamin Franklin
E-Business Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Trend-spotting drives strategy
E-Business Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ The rearview mirror is always clearer than the windshield.” - Warren Buffet (CEO Berkshire Hathaway)
E-Business Trends (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],E-Business Trends (cont.)
Consumer Trends: Faster Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Consumer Trends: 100 Years of Convenience 1893 – Sears and Roebuck offers first catalog 1993 – Sears folds catalog operation 1997 – online retailing takes off 2000 – Amazon.com sends out print catalogs
Self-Service: Empowered Customers ,[object Object],[object Object],[object Object],source: www.s1.com Self-Service complementing Full-service: Example from the Insurance Industry
Integrated Solutions, Not Piecemeal Products ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Long term drivers and demand for integrated solutions are clear
Integrated Solutions, Not Piecemeal Products Past -- Product-based competition Product functionality Price Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Product and service Value Customer empower- ment Today -- Solution-based competition
e-Service Trends: Integrated Sales and Service ,[object Object],[object Object],Users expect more from a web site Customers demand customized and consistent experience across channels and products
Seamless Support: Consistent and Reliable Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object]
Flexible Fulfillment and Convenient Service Delivery ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online Fulfillment ,[object Object],[object Object],[object Object],[object Object]
Increase Process Visibility ,[object Object],[object Object],Information Flows Goods Flow Manufacturers Wholesale Distributors Suppliers Customers Retailers
Organizational Trends: Outsourcing ,[object Object],[object Object],[object Object],Virtual enterprise designs– Requirement Boundary Spanning Coordination
Contract Manufacturing: Become Brand Intensive ,[object Object],[object Object]
Empower Employees ,[object Object],[object Object],[object Object]
Enterprise Technology Trends: Integrated Enterprise Applications ,[object Object],[object Object],Best-of-Breed Approach mySAP.com ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Multi-channel Integration: Look at the Big Picture ,[object Object],[object Object],Call center Branch Web ATM, In-store
Middleware: Support the Integration Mandate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
General Technology Trends: Wireless Applications ,[object Object],[object Object],[object Object],[object Object],[object Object]
Handheld Computing and Information Appliances
Infrastructure Convergence: Voice, Data and Video ,[object Object],[object Object],[object Object],[object Object],[object Object]
Infrastructure Convergence: Voice, Data and Video Device Independence Travel Hotspots Office Vacation Hotspots Home Web Intranet Communication E-Learning Calendar Email Voice ,[object Object],[object Object],[object Object],[object Object],[object Object]
Trend Common Attributes ,[object Object],[object Object],[object Object],[object Object],The core aspect in trend-watching is balancing exuberance vs. uncertainty
E-Business Strategies, Inc. www.ebstrategy.com [email_address] 678-339-1236 x201 Fax - 678-339-9793

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Chp02 Trends

  • 1. Chapter Two Spotting E-Business Trends
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Consumer Trends: 100 Years of Convenience 1893 – Sears and Roebuck offers first catalog 1993 – Sears folds catalog operation 1997 – online retailing takes off 2000 – Amazon.com sends out print catalogs
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  • 21.
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  • 24. Handheld Computing and Information Appliances
  • 25.
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  • 28. E-Business Strategies, Inc. www.ebstrategy.com [email_address] 678-339-1236 x201 Fax - 678-339-9793

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