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Quality Assurance for Users in Libraries through ISO-9001:2000 Standard

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ADINET Ahmedabad

A presentation by Dr. Harish Chandra, IIT Madras, during National Workshop on Library 2.0: A Global Information Hub, Feb 5-6, 2009 at PRL Ahmedabad

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Quality Assurance for Users in Libraries & Information Centers through ISO 9001:2000 Standard Dr. Harish Chandra Librarian Indian Institute of Technology Madras www.harishchandra.com
Conceptual Framework of Today’s Libraries & Information Centers? ,[object Object],[object Object],[object Object],[object Object]
Conceptual Framework of Today’s Libraries & Information Centers? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Role ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object]
Dimensions of Quality ,[object Object],[object Object],[object Object],[object Object]
Service Quality Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Service Quality Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Service Quality Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Factors ,[object Object],[object Object],[object Object],[object Object],[object Object]
Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Assurance ,[object Object]
Objective ,[object Object],[object Object],[object Object],[object Object]
Steps to Assure Quality ,[object Object],[object Object],[object Object],[object Object]
Vision ,[object Object]
Service Mission ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Mission ,[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Management Principles Leadership Customer Focus Continual Improvement Mutually Beneficial Supplier Relationships Involvement of People Factual Approach System Approach Process Approach
Users Expectations ,[object Object],[object Object],[object Object],[object Object]
Users Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Users Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Capacity Building Initiative ,[object Object],[object Object],[object Object],[object Object],[object Object]
Capacity Building Initiative ,[object Object],[object Object],[object Object],[object Object]
ISO 9001:2000 ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001:2000 ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001:2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001:2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Manual Framework ,[object Object],[object Object],[object Object]
Quality Manual Framework ,[object Object]
Quality Manual Framework ,[object Object]
Quality Manual Framework ,[object Object]
Quality Manual Framework ,[object Object]
Quality Manual Framework ,[object Object]
Quality Manual Framework ,[object Object]
Quality Manual Framework ,[object Object],[object Object]
Quality Manual Framework ,[object Object],[object Object]
Quality Manual Framework ,[object Object]
Quality Manual Framework ,[object Object],[object Object]
Quality Manual Framework ,[object Object]
Quality Manual Framework ,[object Object],[object Object],[object Object]
Quality Manual Framework ,[object Object]
Quality Manual Framework ,[object Object]
Advantages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Advantages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Advantages ,[object Object],[object Object],[object Object]
Advantages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What We Need to Do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Plan of Action : Deming’ 14 Points ,[object Object],[object Object],[object Object],[object Object],[object Object]
Plan of Action : Deming’ 14 Points ,[object Object],[object Object],[object Object],[object Object]
Plan of Action : Deming’ 14 Points ,[object Object],[object Object],[object Object],[object Object],[object Object]
Success Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leading for Tomorrow ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
My Involvement in ISO Application
 
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Quality Assurance for Users in Libraries through ISO-9001:2000 Standard

  • 1. Quality Assurance for Users in Libraries & Information Centers through ISO 9001:2000 Standard Dr. Harish Chandra Librarian Indian Institute of Technology Madras www.harishchandra.com
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