In today’s environment, businesses are increasingly gaining market advantage by reaching out to customers through the use of social media and mobile technologies. This session will demonstrate the use of Mule ESB to integrate Alfresco with social media and traditional enterprise systems hosted both onsite and in the cloud. We’ll cover basic configuration and use of Mule and the Cloud Connector architecture. The session will include sample Cloud Connector configurations for Alfresco CMIS content repository.

1. Content
Management
+
Integra.on
=
Instant
Collabora.on!
John
Giffin,
ECM
Architect,
jgiffin@ziaconsul:ng.com

2. Who is Zia?
A firm with deep technical expertise & strategic insight, coupled with our Agile software methodology, provides numerous
benefits to our customers:!
Benefits!
• Achieve ROI by delivering improved operational efficiencies !
• Boost productivity by creating collaborative work environments!
Our
Partners
• Maintain access and control of information through the enterprise!
• Allow employees to find the information they need, when they need it!
• Increase end-user adoption!
• Agile training by using Zia methodology and Rally tools!
• Raving fan customers!
Professional Qualifications!
• Highly-experienced, accredited senior staff consisting of Business
Analysts, Enterprise Architects, Software Engineers and Data Architects!
• Platinum Alfresco Professional Services & OEM Partner!
• Platinum Ephesoft Partner!
• Alfresco 2010 Implementation of the Year with Denver!
• MuleSoft Partner!

3. Challenges of social business + enterprise content!
Organizations: paralyzed by security and governance
concerns!
Human resources: difficulty increasing worker
effectiveness!
Effective Governance: problems managing and repurposing
unstructured content!
Communication: challenged with locating subject matter
and sharing with constituents!

4. The business value of social content & collaboration!
• Connect the right subject matter experts with content producers and consumers!
• Leverage the right knowledge and skills, quickly responding to market changes with relevant and
accurate information!
• Mitigate risk by proactively managing and governing information, and intuitively extending social
and collaborative content to broader enterprise content services!
• Leverage and extend existing investments in web, email and related applications, providing high
ROI!
• The results:!
• Lower costs!
• Better insights !
• Improved productivity!
• Better decision making!
• Improved customer satisfaction!

5. Traditional ECM & Integration projects are
characterized this way!
High Cost Complex
Slow / Limited
Adoption

6. How do I get these systems to work?!

7. Use Open Source, Open Platforms
Alfresco, Mule ESB, Salesforce!
Lower Cost Simple
Faster
Adoption

8. Enterprise Service Bus !
Benefits!
• Cornerstone of a Service Oriented Architecture!
• Quickly integrate enterprise systems and services!
• Abstraction layer for interfaces among disparate systems!
• Provides cross-cutting services such as message transformation
and routing, monitoring, transaction management.!
• Reduce the amount of custom code required for integration
projects by utilizing pre-built components and services.!

9. Mule Enterprise Service Bus !
All contents Copyright © 2011, MuleSoft Inc.

10. Mule Cloud Connectors!
• Easy integration with
SaaS and Cloud !
• Integrate without learning
underlying API!
• Supports the most popular
SaaS apps (Salesforce,
CMIS, Magento, Amazon,
Twitter, etc.)!
• More Cloud Connectors
available everyday!
All contents Copyright © 2011, MuleSoft Inc.

11. Demonstration: Salesforce CRM, Salesforce
Chatter Integration with Alfresco via Mule!
Deal
is
closed
in
CRM
system
Update
status
in
Social Network
Persist
contract
and
CRM
system
when
Microblog Updates
related
documents
to
workflow
tasks
are
ECM
repository
complete
Ini:ate
workflow
for
project
ini:a:on
checklist

12. Demonstration: SalesForce CRM, Salesforce
Chatter Integration with Alfresco via Mule!
Mark
Deal
as
Closed
Won
in
Salesforce
Mule
updates
opportunity
Mule
pulls
deal
&
hands
off
in
Salesforce
to
Alfresco
Chatter Updates
Alfresco
stores
contract
Workflow
Complete
Call
and
kicks
off
workflow
+
Mule
to
Update
Salesforce
no:fica:on
email

13. Mule ESB polls Salesforce for updates!
Salesforce
Salesforce
Web
Service
API
Salesforce
Cloud
Connector
Mule
ESB

14. Code Review: Mule ESBʼs SalesForce Cloud Connector"

15. Mule ESB persists contract to Alfresco!
Mule
ESB
CMIS
Cloud
Connector
(OpenCMIS)
CMIS
API
Alfresco

16. Code Review: Mule ESBʼs CMIS Cloud Connector"

17. Alfresco sends workflow notification via
Mule ESB!
Mule
ESB
Alfresco
Web
Service
SMTP
Connector
GMail

18. Code Review: Alfresco Discovers New Opportunity"
// start a workflow!
var workflow = actions.create("start-workflow");!
workflow.parameters.workflowName = "jbpm$ziawf:checklist";!
workflow.parameters["bpm:workflowDescription"] = nodeToProcess.getName();!
workflow.execute(nodeToProcess);!
// tell Mule ESB to send an email!!
try {!
XMLHttpRequest.open("GET", "http://localhost:8081/services/notify", !
false, null, null);!
XMLHttpRequest.send("");!
XMLHttpRequest.close();!
}!
catch(ex){!
var error = String(ex);!
logger.log("unable to send notification: " + error);!
}!

19. Code Review: Mule ESB Web Service Inbound Endpoint
" " " " " " and SMTP Endpoint"

20. Alfresco updates status in Salesforce!
Alfresco
Mule
ESB
Salesforce
Cloud
Web
Service
Connector
Salesforce

21. Code Review: Alfresco Workflow Complete"
// get the SalesForce opportunity ID from contract metadata!
for (var i = 0; i < bpm_package.children.length; i++) {!
var pkgItemType = bpm_package.children[i].getTypeShort();!
if (pkgItemType == "zia:deal") {!
var dealContract = bpm_package.children[i];!
opportunityId = dealContract.properties["zia:opportunityId"];!
logger.log("contract opp id: " + opportunityId);!
}!
}!
// notify Mule ESB that the opportunity’s state has changed !
try {!
XMLHttpRequest.open("GET", !
"http://localhost:8081/services/updatesf?oppid=" + opportunityId, !
false, null, null);!
XMLHttpRequest.send("");!
var response = XMLHttpRequest.getResponseText();!
logger.log("response from Mule ESB: " + response);!
XMLHttpRequest.close();!
} !
catch(ex) {!
var error = String(ex);!
logger.log("web service invocation failure: " + error);!
}!

22. Code Review: Mule ESB Web Service Inbound Endpoint
" " " " " " SalesForce Update"

23. Webinar !
Content Management + Integration = Instant Collaboration
http://bit.ly/rLW9RF

24. Questions & Answers!
John
Giffin,
ECM
Architect,
jgiffin@ziaconsul:ng.com