1. ALFA TRAVEL
Celebrating Success – Hotel Manager of the Year
Second Win In a Row for Hamid from the George IV at Criccieth
Alfa Travel, always famous for their outstanding guest service, is proud to announce details of the latest
winners in its much celebrated Leisureplex Hotel Manager of the Year awards programme. These highly
coveted awards are judged on the work put in by each of the 19 hotel teams over the past twelve months and
are determined by feedback from the questionnaires received from Alfa guests covering areas such as food
quality, housekeeping and entertainment. We think that this makes them all the more special for the winning
hotels and with the high response rate of 96% of questionnaires being completed and returned, we believe our
guests like to be involved in ensuring we provide the best holiday experience.
1st Place
General Manager - Hamid Khoshneviszadeh
Hotel – The George IV Hotel
Hamid celebrated his second successive win as Leisureplex Hotel Manager of the Year. Hamid is equally well
known for his dry wit and humorous nature as he is for his rigorous, impeccable hotel standards. Hamid boasts
an outstanding record of achievement with a career dedicated to excellence in the hospitality industry.
The George IV is a relative new acquisition to the Leisureplex portfolio and Hamid and his team have worked
hard to instil Leisureplex service standards into the Grade II listed hotel. Indeed, Hamid has overcome
considerable operational difficulties to win the award for 2010 as the George IV underwent major
refurbishment work. In particular, work to restore the impressive stained glass windows and original leaded
lights took far longer than expected to complete. Hamid proved himself a most worthy winner by retaining
guest satisfaction levels- despite the disruption of the restoration work. A modest Hamid said, “Whilst
winning is a great honour I must pay tribute to my fellow managers- many of whom operate
much bigger hotels, who consistently do such a great job in looking after our guests.”
2nd Place: General Manager - Carl Milner
Hotel – The Devon Towers Hotel
Going from 3rd place last year to runner up in 2010, Carl’s experience and his team’s energy have ensured that
his guests have had a relaxing and memorable Alfa holiday. Carl’s team is already geared up for this year’s
tours, let the competition begin!
3rd Place General Manager – Ben Harvey
Hotel - The New Beach Hotel
It’s a new entry in this year’s Awards for Great Yarmouth’s Ben Harvey. Ben joined the Leisureplex Group just
a few short years ago and has clearly set his sights on leading the way with outstanding service.
Veronica Gorman, Customer Services Manager said, “ We were inundated with compliment letters in
2010 and received a total of 616. The excellent standards of customer service achieved will be
hard to exceed but I know that every hotel manager is committed to being the very best in the
business.”
Leisureplex Hotel brochures can be obtained by calling our reservations team on 08451 305666 or may be
requested online www.alfatravel.co.uk