Presentation given at Temenos Client Forum in Berlin May 20101. Outlining new services and solutions for Temenos Clients & how innovation can be used to overcome skills gaps & drive their team\'s success

1. Innovation to overcome skills gaps
and drive your team’s success
Temenos T24 ranked
No. 1 best selling
banking system
2007 and 2008
Alex Keay – Training Sales Director

2. Innovation to overcome skills gaps & drive your team’s success
Why should you care about training?
1. Temenos customer feedback
2. Temenos knowledge/experience
3. New Innovation to close skills gap
Call to Action

3. economic uncertainty
high competition for employment in the global knowledge economy
increased alternative, contract-based and self-employment
inter-disciplinary and multi-role work teams
increasing ubiquity, availability and reusability of digital knowledge
rapid social and techno-social change
“What capabilities will today’s learners need in 2020” - Joint Information Systems Committee - 2009

4. Requirement to deliver significantly more training than previously
Looking for more flexible delivery options
Increase due to compliance demands
Need for cross-skilling and re-skilling
Do “more for less”
“How does your IT Learning Development budget compare in 2010 to 2009?” Learning Directors Network.

5. Future?
Scenarios
 Demand for innovation and teamwork
 Change in job role/ Redundancy/re-organization/
Implications
 How do you Learn to deal with scenarios?
 What rewards/risks are there for moving outside of comfort zone?

6. Innovation
“depends on an individual's
capacity to master professional
skills and respond appropriately
to dynamic situations with
flexibility, adaptation, and
innovative thinking. “

7. Bank’s value from training
 Staff are more flexible so can deliver more
 Refresh and transfer knowledge and skills
 Build specific competencies (business & technical)
 Not just rely on experience = fewer mistakes & higher quality
 Productivity gains through targeted investments
“How will the enterprise work differently to create additional
capacity with the same level of resources?”
Chief Information Officers – Gartner Asia. 2010

8. Innovation to overcome skills gaps & drive your team’s success
Why should you care about training?
1. Temenos customer feedback
2. Temenos knowledge/experience
3. New Innovation to close skills gap
Call to Action

9. Innovation to close skills gap
Temenos Online Live

10. Innovation to close skills gap

11. Temenos Online Live

12. Innovation to close skills gap
Customised elearning

13. Innovation to close skills gap
Verisim Partnership
 Customised elearning solution specific to your implementation
 Integration of Temenos Learning content
 Sophisticated simulations for high value learning reinforcement

14. Innovation to close skills gap

15. Innovation to close skills gap

16. Innovation to close skills gap

17. Innovation to close skills gap

18. Innovation to close skills gap

19. Innovation to close skills gap

20. Innovation to overcome skills gaps & drive your team’s success
Why should you care about training?
1. Temenos customer feedback
2. Temenos knowledge/experience
3. Innovation to close skills gap
Call to Action

21. Customer feedback
 “Travelling long distances isn’t convenient, prefer to have local training.
 “Not sure of the relevance of the training given our customisations “
 “Need to go beyond features/functions”
 “have mix of skill levels within team”
 “want guidance on skills path”
 “we are seeing a blurring of traditional IT/business roles”

22. Knowledge & Experience
1992 1995 2000 2002 2007 2009
TEMENOS T24 TEMENOS T24
GLOBUS
GLOBUS AC, IC,TT, MG,
GLOBUS
AC, IC,TT, MG, AZ,
AZ ARC CRM, ARC IB AC, IC,TT, AZ,
GLOBUS AC, IC, TT, ARC CRM, ARC
AC, IC, TT, MG SC, FD, MD, AM IB, AA, BEM
AC, IC,TT, MG SC, FD, MD, AM,
MG DX SC, FD, MD, AM,
SC, FD, MD
SC, FD, MD FX, MM, FR, DX, SY, ARC IB
SC FX, MM, FR, SW, RP, PM FX, MM, FR, SW,
FX, MM, FR, SW, RP, PM RP, PM FX, MM, FR, SW,
FX, MM,
SW, PM LD, LC, CM, BI RP, PM
FR, PM LD, LC, CM LD, LC, CM, BI, SL
LD, LC LD, LC, CM, BI,
LD FT, C0, MI, FT, CO, MI, IM,
FT, C0 SL, ARC IB
FT, CO IM NR, CM
FT, CO, MI, IM,
NR, CM, PW, FT, CO, BI, IM,
GUI NR, CM, PW,
GUI GUI
UNIX
Browser IFRS
uniVerse UNIX, NT UNIX, UNIX,
uniVerse NT NT Browser/RIA
XML
uniVerse Z/OS messaging
uniVerse XML messaging
Web Services
jbase Web Services
jBase BPEL Orchestration
DB2 UNIX,
Oracle Windows Svr
UNIX,
Linux
Windows Svr
Linux
jBase, DB2 Cloud
Oracle,
SQL Server jBase, DB2
Oracle,
SQL Server
Open Client Client Open N-tier
Server Server Database Architecture SOA

23. Knowledge & Experience
Indirect Channels Direct Channels
Tech. Admin System Admin Branch Call Centre Internet Mobile IVR 3rd systems BPEL
Bank Middleware (optional)
T24 Browser
Open Financial Service (Web Services, API, Messaging)
Security Management System
Brokerage,
Wealth Management,
Corporate Customer and CRM Private Banking Treasury
and &
Wholesale Retail Capital
Banking Markets
General Support
Persistence

24. Knowledge & Experience
3 Types of Knowledge/Experience:
1. PRODUCT – T24 depth, business process, >50 training courses
2. PRODUCTION - Learning outcomes, How to close skills gap?
3. PRODUCT USE – Learn from Experience: Implementation, Support & customers

25. Innovation to close skills gap
 New Horizons Partnership
- 300 training locations in 60 countries
- “Temenos online live”
- Temenos trainers and Temenos learning materials
 Verisim partnership
Customised elearning
Temenos learning materials

26. Innovation to close skills gap
New Horizons Partnership
 World’s largest independent IT training Company
 Delivers training for Microsoft, Cisco, IBM, Citrix
 Provides global classroom capacity in over 300 locations in 60 countries
 Temenos will provide authorised training materials and trainers
 Initial New Horizons locations (London, Dubai, Singapore, Johannesburg)
Temenos Online Live

27. Temenos online live
Summary
 Live training with Temenos trainer delivering via web
 Virtual classroom designed for for learning
 Trainer guides learning and motivates students
 Requires internet access only
Benefits
 Reduce travel & expense costs
 Can combine students from multiple locations and time zones
 Overcomes lack of completion/quality of self-study solutions
 Access to Temenos hosted labs – no training setup/configuration

28. Customised elearning solution
Summary
 Existing T24 user experience
 Solutions currently used by 60% of UK retail banks
 Bespoke and package options available
 Scenario/role driven
 Structured tutorials and simulations
 Assessments built in
Benefits
 Rapid production of solution saving time and money
 Engaging and consistent experience
 Limitless numbers can be trained
 Temenos partnership means access to existing training materials and
labs which reduces time & costs

29. Innovation to overcome skills gaps & drive your team’s success
Why should you care about training?
1. Temenos customer feedback
2. Temenos knowledge/experience
3. New Innovation to close skills gap
Call to Action

30. Temenos online live – TCF offer
Summary
 2 hours introduction session available to first 20 customers
 Initial session is free of charge
 Pricing= $800 for 4x 2 hours sessions per delegate
Call to Action
 Contact your account team
 Talk to me, or any of the inside sales team

31. Customised elearning - TCF offer
 Max Cost = $7,500
 POC = 5 Screens & 1 Tutorial
Special Berlin Discount if you sign up:
1st week 20% Discount on your POC
1st month 10% Discount on your POC
2nd month 5% Discount on your POC

32. Call to Action
Please continue the dialogue:
 Talk to your Temenos account team
 Ask for demonstration from inside sales team here at TCF
 Speak to me/email me:
Alex Keay, Training Sales Director, Temenos
akeay@temenos.com
Questions we have for you:
 Are we speaking to the person responsible for closing the skills gap?
 Are these solutions relevant/what is missing?
 What would have the biggest impact for you?

33. Feedback
REMINDER
Please complete & return your
TCF Event Feedback Forms

34. Thank You