1. 2 0 1 2
Annual Report
C i t y o f S u g a r L a n d , T e x a s

2. TABLE of C O N T E N T S
City Council and Management Team .........1
Letter to Our Residents............................................2
Honors.................................................................................3
Introduction....................................................................5
Financial Overview..................................................6
Community.....................................................................8
Economic Development......................................10
Public Safety...............................................................18
Infrastructure..............................................................22
Recreation and Culture........................................26
Administration..........................................................28
II

3. 2012 City Council (from left to right)
HIMESH GANDHI AMY L. MITCHELL JOE R. ZIMMERMAN JAMES A. THOMPSON
At–Large Position One Single Member District Three At–Large Position Two Mayor
DONALD L. SMITHERS BRIDGET R. YEUNG HARISH JAJOO
Mayor Pro Tem Single Member District Two Single Member District Four
Single Member District One
The City’s Management Team (from left to right)
KAREN GLYNN ALLEN BOGARD KAREN DALY STEVE GRIFFITH
Assistant City Manager, City Manager Assistant City Manager, Assistant City Manager,
Administrative Services Public Services Public Safety
1

4. LETTER to our RESIDENTS
James A. Thompson Allen Bogard
Mayor City Manager
M
any are the roles and responsibilities that We also improved existing services and infrastructure in 2012.
come with the honor of public service. Our new residential solid waste program resulted in cost savings
Among them are ensuring people feel safe, to residents and a dramatic increase in recycling, which helped
maintaining a financially responsible us improve our reputation as an environmentally responsible
government, attracting new businesses, community. We also made a significant investment in our
investing in infrastructure and supporting a diverse community. sidewalk program and have committed to repairing all sidewalks
And while this list is important, accomplishing these goals would within the City by the end of 2013. The addition of Taxiway
mean nothing if we did so without adding value to our community. “Juliette” was completed at Sugar Land Regional Airport, helping to
fuel future revenue growth that will become even more important
As we reflect on 2012, we are sure to reflect on both the tangible
as the availability of federal funding decreases in coming years.
and intangible successes. On April 26, 2012, we heard the words
“Play Ball!” as the Sugar Land Skeeters played their first game at And finally, we made several major improvements to mobility.
Constellation Field. Since that day, 465,511 people have attended Through the innovative implementation of flashing yellow
baseball games and tens of thousands more have attended special arrows and a traffic responsive signal system that automatically
events. What began as a baseball stadium has become a adjusts to real–time conditions, we significantly increased the
community building venue ­ not only having a positive economic capacity and efficiency of many intersections giving you and
impact, but also creating a greater sense of pride in our City. your family more time to do the things you want instead of
sitting at red lights. We also installed 40 wayfinding signs
2012 also saw the adoption of an update to the City’s Comprehensive
highlighting 26 different destinations throughout the City to help
Plan and the Future Land Use Map that will be integrated into the
residents and visitors find the places they are looking for, and in
Comprehensive Plan in 2013 after additional public input. These
Sugar Land fashion, they are not only signs, but visible, attractive
strategic roadmaps will help ensure the quality of life that you enjoy
testaments to all the things that make us proud of Sugar Land!
now is maintained as our City continues to grow.
Without a doubt, 2012 was a successful year. But what made it
We maintained a strong financial performance in 2012, as seen
such a great year isn’t that we were able to cross so many things
through our continued financial strength, outstanding AAA credit
off a list; rather, it is that all of our accomplishments have added
ratings for the second year, and the ability of our City to attract
such value to our City.
major business development. Several major redevelopment
and economic development projects were approved. These Congratulations to you on a successful year, and thank you for
projects, including Imperial, Costco, Texas Instruments and Fluor, all you have done to make Sugar Land what it is today.
strengthen the City’s revenue streams through enhanced property
and sales taxes. But, more importantly, they also make it more
James A. Thompson
convenient to live, work, shop and play without ever having to Mayor
leave Sugar Land. We worked hard to ensure these projects did
not require compromising Sugar Land’s beauty and high standard
Allen Bogard
of development.
City Manager
2

5. Sugar Land
Honored in 2012
The City of Sugar Land received regional, state and national
recognition for its services, initiatives and innovative programs in 2012.
„„ Sugar Land was recognized by the Houston–Galveston „„ The Sugar Land Parks and Recreation Department received
Area Council with its “Best All–Around Clean Air an Arts and Humanities Award from the Texas Recreation
Leadership” award for the City’s positive impact on air and Parks Society for the City’s Bernar Venet Sculpture
quality within the Houston Region. Garden, previously displayed at Oyster Creek Park. Many
citizens enjoyed the public art exhibit that enhanced the
„„ Honored for the fourth year in a row, the Sugar Land
quality of life in Sugar Land.
Development Corporation (SLDC) and the Sugar Land
4B Corporation (SL4B) were awarded a “Certificate for „„ The Arbor Day Foundation recognized Sugar Land as a
Achievement of Economic Excellence” from the Texas Tree City USA community. Sugar Land was one of only 73
Economic Development Council. Achievements were communities in Texas to receive the recognition and the
based on strong involvement with economic, real estate first in Fort Bend County.
and industry professional organizations, qualified
„„ Four years after being named the nation’s first
training, economic development certification training and
“Community of Respect,” the Anti–Defamation League
well organized and coordinated economic development
(ADL) again recognized Sugar Land for its ongoing
strategies and plans.
commitment to foster an inclusive and respectful
„„ Sugar Land Regional Airport’s Global Select was among community. Sugar Land has been a recipient of the
the top 10 Fixed–Based Operator’s in the Western award every year since the program’s inception. The
Hemisphere. Sugar Land Regional Airport’s focus is on “Community of Respect” program is an initiative to help
corporate aviation while providing general aviation governments, non–profit organizations, faith institutions,
needs, which has established the airport as an important businesses and institutes of higher learning create an
part of economic development, job creation, corporate atmosphere that rejects prejudice and fosters respect and
access to local markets, facilities and services to house an appreciation of diversity.
corporate aviation departments.
3

6. Sugar La nd 2 0 12
Population
84,511*
Area
35.12 square miles
Median household income
$102,270
Industrial space
8.2 million square feet
Office space
7.5 million square feet
Retail space
7.6 million square feet
Multi–family units
2,019
Single–family homes
25,128
Assisted living units
673
Townhomes
787
*projected City estimate
4

7. INTRODUCTION
F
iscal year 2011–2012 was a productive year entertainment venues, and we responded. Sugar Land
of proud accomplishments. The vision and continues to become a destination–location. Constellation
direction of the City Council combined with a Field hit a home run as it welcomed baseball fans in its
strong management team enabled Sugar Land 2012 inaugural season, breaking numerous attendance
to prosper. The City maintained a strong, responsible records and clearly becoming a favorite landmark for
government while attracting new businesses and year–round entertainment in our community. Plans for a
building important infrastructure to support a growing, new indoor performing arts center and festival site will
diverse community. accommodate even more than visitors who will spend
money and help further strengthen the local economy.
This State of the City report provides an overview of
the City’s finances, departments and services while Citizen input provided over years of community meetings,
emphasizing current and future projects benefiting the surveys and other public forums continues to help us
citizens of Sugar Land. shape our plans to offer diverse community projects that
enhance our quality of life. Plans are underway that
Sugar Land continued to demonstrate strong city fiscal
could bring new parks, public spaces and recreational
responsibility and the proven ability to manage capital
facilities to the area new places for the Sugar Land
investments successfully. This was seen in proactive
community to fill with memories of family outings, rare
fiscal strategies that focused on effective use of resources,
bird sightings and cherished cultural celebrations. A
good value in services for tax dollars spent, and the City’s
study of the State of the City’s Cultural Arts will help
continued top Triple A credit rating, which has allowed
provide direction on how to enhance Sugar Land’s
us to finance projects at historically lower rates.
cultural landscape. New green spaces and recreational
Public safety will always be a top priority with the City. facilities will provide intrinsic environmental, aesthetic
A strong foundation for a safe community is built through and recreational benefits to our city and enhance
community and interagency efforts, crime prevention property values, generate municipal revenue and entice
education and emergency preparedness partnerships. businesses to relocate here. As we look ahead to 2013, we
Enforcing local codes and working with neighborhood will continue to look for opportunities to fulfill that
associations will continue to protect our homes. collective vision and ensure the highest quality of life
available. Together the future appears even more
A good quality of life involves careful planning.
promising and exciting than ever before.
Our citizens expressed the need for cultural and
5

8. FINANCIAL OVERVIEW
The City maintained a strong financial performance in 2012 with B U D G E T B R E A K D OW N F Y 2 0 1 2
conservative staffing levels and no new positions added, along ( U N AU D I T E D )
with our continued outstanding AAA credit ratings for the second
year in a row. PERCENT
REVENUES FY11 FY12
CHANGE
Financial Management Policy Statements approved by City
Property Taxes $27,581,141 $28,242,085 2.4%
Council guide the city manager and staff in preparing the annual
budget. The City takes pride in preparing a conservative budget Sales Tax 39,813,970 43,201,823 8.5%
and estimating expenditures that ensure spending cuts will not Other Taxes 6,881,459 7,603,664 10.5%
be needed during the middle of the year. The City must end the
Permits 2,353,686 2,321,285 –1.4%
year lower than budgeted; exceeding the budget is not an option,
Grants & Other 3,236,924 4,117,799 27.2%
as it is a legally binding document.
Charges for Service 57,369,897 61,420,536 7.1%
The budget adopted by City Council provides the maximum
Fines & Interest 3,788,265 3,574,564 –5.6%
amount of funding for the year. The needs of the City must be
Bond Proceeds* 141,028,294 32,171,260 –77.2%
balanced to determine how resources will be spent and ensure
responsible expenditures. When revenues come in higher than Contributions 7,802,511 7,578,014 –2.9%
anticipated, as they did this year, those funds are available for Total Revenues 289,856,147 190,231,030 –34.4%
one–time expenditures or capital needs, or they are placed in
reserve to meet unexpected needs.
Sugar Land was again fortunate that revenues exceeded estimates in PERCENT
EXPENDITURES FY11 FY12
fiscal year 2012 – sales tax receipts were slightly higher than budget
CHANGE
due to growth in commercial areas. The opening of Constellation Field General & Admin 12,714,762 13,071,886 2.8%
had a positive influence on revenues from the impact of almost half–a– Public Works 8,238,480 8,564,360 4.0%
million visitors to the stadium this year. Sugar Land Regional Airport, Parks & Recreation 4,804,216 4,769,751 –0.7%
a self–supporting operation, exceeded estimates on fuel sales. Water Community
4,603,370 4,963,745 7.8%
and wastewater revenues continue to support the City’s water utility Development
operations and were reinvested through improvements to the system. Police 17,166,956 17,340,371 1.0%
In January 2012, the City transitioned to a self–funded medical Fire 11,325,375 10,236,810 –9.6%
plan for its 642 employees and their dependents. The plan is Debt Payments 31,112,538 45,631,218 46.7%
administered by Cigna and utilizes the benefits of Cigna’s network Equipment & Other 9,263,320 7,758,245 –16.2%
of medical providers, while the City began paying claims instead
Construction ** 160,665,473 34,985,902 –78.2%
of premiums. The City placed increased emphasis on wellness
Utilities 18,865,222 17,426,687 –7.6%
and preventative care and realized a benefit from reduced claims
and savings in future health care costs. Airport 12,136,190 14,726,672 21.3%
Insurance 5,175,289 6,205,066 19.9%
A mid–year review of capital needs and available funding allowed
Total Expenditures 296,071,191 185,680,712 –37.3%
City Council to accelerate several projects, including an emphasis
on sidewalk rehabilitation. The City combined $1.5 in savings with * Bond proceeds fluctuate from year to year depending on construction budget
additional funding allocated for the fiscal year 2013 budget to address
** Capital projects are budgeted for project length and not fiscal year, construction is
nearly 220,000 linear feet of sidewalk during fiscal year 2013. based on annual funding and not actual expenditures
6

9. O P E R AT I N G R E V E N U E S
Contributions 4%
Property Taxes
Bond
Proceeds 15%
17%
Fines & Interest 2%
Sales Tax
23%
32%
Charges
for Service
4% Other Taxes
1% Permits
2% Grants & Other
O P E R AT I N G E X P E N D I T U R E S
Insurance General & Admin
3% 7%
Airport 8% 5% Public Works
3% Parks & Recreation
Utilities 9% 3% Community
Development
9% Police
19%
Construction
5% Fire
25%
Debt Payments
Equipment & Other 4%
7

10. COMMUNITY
PLANNING
The City of Sugar Land’s a n d E N V I R O N M E N TA L
S E R V I C E S D E PA R TM E N T helps ensure a safe, beautiful and
livable city through the enforcement of codes and standards that ensure well
planned quality developments. Department divisions include development
planning, code enforcement, residential rental licensing, food inspection and
the Community Development Block Grant (CDBG) program.
Key achievements in 2012:
„„ Several key planned development applications were approved by
the Planning and Zoning Commission and City Council during 2012,
including the Imperial/Tract 3 and Telfair developments.
1. City Council approved the Imperial General Land Plan
Amendment 1 and zoning applications for 690–acres. The
majority of the development in Imperial was Constellation Field
and the associated street construction.
2. Several key projects continue within the Telfair commercial area
near U.S. Highway 59 – these include a Costco store, the future
office campus for Texas Instruments and Fluor and planning for a
performing arts center.
„„ The Future Land Use Plan map was updated in June. The map was part
of a project that provided land–use recommendations for property south
of the Brazos River. City planners also participated in a project to update
the City’s Master Thoroughfare Plan.
„„ The Department’s CDBG program assisted with funding for the
rehabilitation of the City’s Community Center into a multi–purpose
Senior Center/Community Center.
„„ Public safety and customer service were priorities for food inspection,
residential rental and code enforcement programs during 2012.
8

11. The T R A N S P O R TAT I O N a n d L O N G - PERMIT VALUATION & REVENUE:
R A N G E P L A N N I N G D E PA R TM E N T leads
New single–family homes permitted 391
the development, maintenance and implementation of the
City’s Comprehensive Plan and ensures quality growth by Average residential
$299,180
construction value
facilitating the development of the City’s master plans. The
2011 average residential
$273,826
department is also responsible for implementing the City’s appraised value
Comprehensive Mobility Plan that establishes the City’s 2012 average residential
$275,435
appraised value
long–term mobility vision, as well as coordinating regional
Total valuation permitted
efforts to facilitate implementation of the City’s transportation $141,652,789
(residential and commercial)
objectives.
(*Average appraised value is from tax rolls of all residences
Key achievements in 2012: within the City limits.)
„„ The City completed an update to chapters one through 5 HOUSING
of the City’s Comprehensive Plan , establishing a common
Single–family homes 25,128
vision, goals and objectives to guide the City’s activities.
Multi–family units 2,019
The new Comprehensive Plan incorporates the principles
of the City’s Vision 2025 document and is the culmination Townhomes 787
of extensive input from the community. Assisted Living units 673
„„ The City is well underway with an update to the
City’s Pedestrian and Bicycle Master Plan. This plan
LAND USE MIX
will identify a network of trails, sidewalks and other Residential 70.89%
facilities to connect walkers and cyclists to destinations Commercial 16.05%
throughout the City. The plan’s development included Retail 13.06%
extensive outreach to stakeholder groups and the
community and has been guided by a Pedestrian and
Bicycle Task Force, an 11–member group comprised of
ETH N ICITY
*Includes American Indian and Alaska Native, Native
Sugar Land citizens. The plan is scheduled for adoption in Hawaiian and Other Pacific Islander, some other race
the summer of 2013. and two or more races.
The PERMITS a nd INSPECTIONS 10.6% 2.3% Other*
Hispanic
D E P A R T M E N T is committed to public safety and or Latino**
enhances quality of life by providing plan review and other
permit and inspection services that ensure code compliance
in the development and redevelopment of buildings and their
components. Key highlights in 2012: 52%
35.3% White
„„ Completed 21,047 inspections Asian
„„ Issued 7,583 permits
„„ Reviewed 876 commercial plans, plus 35 irrigation plans,
and 1,438 residential plans, plus 509 irrigation plans Black or
African American 7.4%
„„ Contributed significant resources toward building code
compliance and completion of Constellation Field **According to the U.S. Census, people who identify
their origin as Spanish, Hispanic or Latino may be of
any race, so the total of all race categories will equal
to more than 100 percent.
SOURCE: 2010 Census 9

12. 10

13. ECONOMIC
DEVELOPMENT
The O F F I C E o f ECONOMIC R E LOC AT ION, R E T E N T ION
D E V E L O PM E N T works to create a sustainable
business environment that promotes a consistent, quality
A N D E X PA N S I O N
economy that enhances residents’ standards of living Sugar Land’s stable local economy provides an excellent
and provides the City with necessary financial resources location for relocating and expanding firms to thrive. In
through an expanded and diversified tax base. The fiscal year 2012, significant relocations were announced,
Sugar Land Development Corporation and Sugar Land 4B including several Fortune 500 firms that operate
Corporation (SL4B) each collect a quarter cent sales tax that internationally and other national and local firms. These
directly funds economic development programs and City combined projects will result in more than $221 million in
activities. The focus of SLDC is business recruitment and new capital investment, 1000 new jobs, 2,000 retained jobs
retention initiatives, while SL4B focuses more on quality– and more than 423,000 square feet of newly constructed or
of–life initiatives and strategic development projects. leased space.
11

14. FORT U N E 500 F I R MS
„„ Costco Wholesale Corporation operates 592 clubs in 9 countries with
92,000 employees. It was identified by a survey conducted in 2009 as Sugar
Land’s most desired retailer. In 2011, the company began looking for a site in
the Houston area. Costco plans to open its retail club at the northeast corner
of U.S. Highway 59 and University Boulevard next summer. More than $10
million in new capital will be invested and 150 jobs created.
„„ Fluor Corporation is the largest U.S.–based, publicly traded engineering,
procurement, construction and maintenance services firm. One of Sugar
Land’s long–time employers, Fluor Enterprises is in the process of purchasing
additional land in Sugar Land and developing a plan to remain in Sugar
Land in Telfair’s commercial development. Fluor’s current lease expires
in 2021, and it plans to build a new multi–building corporate campus to
operate more efficiently. The site will be on 50 acres at the southeast corner
of U.S. Highway 59 and University Boulevard in Telfair. More than $165
million in new capital will be invested and 2,000 jobs retained. Next
steps include Fluor’s finalization of a land purchase agreement with
Newland Communities and formal applications for incentives outlined
in a recently approved memorandum of understanding.
„„ OptumRx is a division of United Health Group, a company that provides
pharmacy benefits management. It will be hiring 330 claims processers,
pharmacists and various training and management positions at its new
53,000–square–foot Granite Towers II location, which opened in fall 2012.
„„ Schlumberger is the world’s leading supplier of technology, integrated
project management and information solutions to customers working in
the oil and gas industries. The product centers at the Sugar Land campus
support field operations by developing and manufacturing products to
find and produce hydrocarbons more effectively. The company added a
new division for research and development to support oilfield operations
in a new office building on the property. This project is anticipated to
add 25 new jobs to the Sugar Land facility.
„„ Texas Instruments, Inc. serves the world’s most innovative
electronics companies with analog and digital semiconductor design and
manufacturing. It operates in more than 35 countries serving more than
90,000 customers worldwide. Texas Instruments has approximately 35,000
employees worldwide. The company will build a new 155,000–square–
foot business and development facility at the northeast corner of U.S.
Highway 59 and University Boulevard in Telfair in early 2014, resulting in
more than $35 million in new capital investment and more than 375 jobs.
12
12
12

15. OT H E R I N T E R NAT IONA L , „„ Noble Drilling Services is a leading offshore drilling
contractor for the oil and gas industry. It has maintained
NAT IONA L A N D LOC A L F I R M S offices in Granite Towers in Sugar Land since 2001. In
„„ ICAP Energy LLC , a broker of global financial market addition, Noble houses its corporate aircraft at the Sugar
information, relocated in July and occupies 4,045 square Land Regional Airport. Noble announced the location of a
feet. It is a leader in the energy and shipping industries, new training facility in 29,000 square feet of leased space in
providing brokering and advisory capabilities to a broad the Sugar Land Business Park. The facility, planned for mid
spectrum of businesses worldwide. The company 2013, will provide simulator– and classroom–based training
employs approximately 350 staff in London, North for its offshore oil exploration and development crews. The
America, Amsterdam, Bergen, Singapore and Sydney. The company is investing more than $7.5 million in new capital.
company cites the surrounding hotels and restaurants in
„„ Team Industrial Services, Inc. offers industrial services
Sugar Land Town Square as attractive amenities for its
related to the construction, maintenance and monitoring of
employees and clients.
piping and associated systems. The company announced
„„ Unique Industrial Products is a local company plans to relocate its global headquarters to 27,000 square
that supplies engineered products to manufacturers in feet in Granite Towers II with a projected move–in date
the plumbing, gas, electrical, fire protection and HVAC during the first quarter of 2013.
industries. The company is planning an expansion on a
„„ Validas Inc., a software service company that offers
new site adjacent to the company’s current facilities on
solutions for helping businesses and consumers save
Cardinal Meadow. The company plans to add 100,000
money on wireless bills, relocated its headquarters to
square feet of warehouse space to expand its current
Sugar Land Town Square in August. In its new 5,725–
operations.
square–foot office space, Validas currently employs about
„„ World Trading Company is an Internet retailer that is 20 workers and has plans to grow and add to its existing
adding 140,000 square feet to its existing building located workforce. Chief Executive Officer Tom Pepe stated that
at 12999 Executive Drive, adjacent to U.S. Highway 59 Sugar Land’s great local amenities and talent were driving
south of Corporate Drive. factors in the relocation decision.
13
13

16. EXPANDING COMMERCIAL BASE Table 1
At the end of fiscal year 2012, Sugar Land had more than 23 IMPACT OF COMMERCIAL
million square feet of commercial space; this included 7.5 DEVELOPMENT ON RESIDENTIAL HOMES
million square feet of office space, 7.6 million square feet of 7.5 million square feet Office space
retail space and 8.2 million square feet of industrial space. Sugar 7.6 million square feet Retail space
Land residents benefit from the location of corporations and 8.2 million square feet Industrial space
other businesses. In addition to the local jobs for residents, they 23.3 million square feet total – an average annual 5–year growth of
5 percent
provide substantial financial support to the City that translates
Source: CoStar
to tax savings for residents. While the estimated cost of City
services for the average household was $2,290 in fiscal year $2,290 Average City services cost per home
2012, the average tax bill was $784 due to commercial properties $784 Average City property tax bill
and sales taxes effectively subsidizing $1,506 for each household. $1,506 Commercial subsidy per home
See Table 1. Source: City of Sugar Land Office of Budget & Research
The City property tax rate remains one of the lowest in the state
for communities of similar size due to the strong commercial
Table 2
presence in the City. Valuation per capita is a way of calculating SUGAR LAND VALUATION PER CAPITA
the inherent taxable value or wealth of a community; it is the
Total tax base (billions) $9.50
total taxable value divided by the number of residents. At
Valuation per capita 112,400
$112,400, Sugar Land has a valuation per capita far higher than
Average valuation per capita of Texas
any Texas city in its population size group, 60,000–110,000. Of 67,134
cities with population 60,000–110,000
the 16 cities in that population size group, the average valuation
Source: City of Sugar Land Office of Budget & Research
per capita is approximately $67,134. See Table 2 .
PER FOR M I NG A RTS CEN T ER I M P E R I A L DE V E LOPM E N T
Design began on the future performing arts center proposed The first project to open within the Imperial Development
for a 21–acre site near the intersection of U.S. Highway 59 was Constellation Field. Major collector streets of Imperial
and University Boulevard. A letter of intent with ACE SL, LLC Boulevard and Stadium Way were constructed to support
approved in August by the Sugar Land Development Corporation the ballpark and future development. A new traffic signal
and Sugar Land City Council established the process to begin was installed at State Highway 6 and Imperial Boulevard as
programming and schematic design for the facility. The City well as a dual–lane roundabout at Imperial Boulevard and
intends to create a financially feasible, operationally self– Stadium Way. Water, wastewater and drainage infrastructure
sustainable signature facility that will promote economic was also completed. The City’s continued goal is to guide the
development, create jobs and enhance educational offerings. To redevelopment of the Imperial Sugar refinery site and the Tract
help give them input on the facility’s amenities, appearance and 3 property to accomplish a balanced, quality development.
function, 2 planning charrettes were held in the fall with team Important objectives include historic preservation of key
members from ACE, the architects and the City. The schematic buildings, continued aesthetic/architectural quality and
designs are expected to be completed and ready to share with economic development to create a successful and vibrant
the community in March 2013. No timeline has been set for community project.
completion of the project. The venue will be located in Telfair
within a larger mixed–use development that includes the future
campuses of Fluor Enterprises, Inc. and Texas Instruments, Inc.,
and other proposed uses, such as a hotel and restaurant.
14

17. 2012 TOU R ISM M A R K E T I NG
The City of Sugar Land has completed year one of a 3–year tourism marketing
pilot program. The goal of this program is to establish Sugar Land as
a regionally, nationally and internationally recognized destination for
conventions, meetings, events, trade shows and leisure travel. Sugar Land’s
hotels, attractions, restaurants and retailers will all benefit from the sales
and marketing efforts. Funding for the tourism marketing pilot program
is generated by the City’s hotel occupancy tax, funds restricted to tourism/
marketing programs and historic preservation for Sugar Land initiatives. This
program is focused on increasing visitors to Sugar Land and will contribute
to increased sales tax revenues, economic growth and development of the
community. Year one focused on building the foundation of the Sugar Land
Constellation Field
visitor brand as well as exploring the long–term structure of the program.
In addition to promoting events and attractions in publications, Sugar Land
also contracted with Belmont Icehouse advertising agency to establish the
look and feel as well as key messages for the Sugar Land visitor brand.
By utilizing these branding guidelines, Sugar Land’s tourism program
will present a cohesive brand, ensuring that the VisitSugarLandTX.com
website, tourism publications and ads have the same look and feel.
HOUS TON MUS E UM OF NAT U R A L
SC I E NC E AT S UGA R L A N D
The Hall of Paleontology has been expanded and is now twice its original size.
Arranged in chronological order, it features a triceratops and many exquisite
fossils from the Paleozoic era, as well as a large collection of trilobites, extinct
arthropods, Stenopterygius, Holzmaden and a sea crocodile. A brand–new,
saltwater aquarium includes a wide variety of fishes and aquatic life, such as
Houston Museum of Natural Science at Sugar Land
tangs, triggerfish, butterfly fish, live coral, sea anemones, starfish, sea urchins,
cleaner crabs, banded coral shrimp, harlequin shrimp and hermit crabs.
S UGA R L A N D TOW N SQUA R E
Sugar Land Town Square is a 32–acre, award–winning, mixed–use, public–
private development. It is now fully developed and contains upscale
retail and restaurants, Class A offices, a hotel and conference center,
residential condominiums and City Hall. Retailers that opened in Town
Square in fiscal year 2012 included Sur la Table, Gem and Bead Gallery,
Pinot’s Palette, Brilliant Sky Toys and Books and Revolution Studio. New
restaurants included Ruggles Green, Guru Burgers & Crepes and BLU. The
1.3–acre plaza hosted 200 free events in fiscal year 2012 attended by
nearly 100,000 people a 3 percent increase in turnout over fiscal year
2011. Events included Fitness in the Plaza, Halloween Town, Christmas
Tree Lighting and the New Year’s Eve event, as well as art and fashion Sugar Land Town Square
shows, international festivals and awareness campaigns.
15

18. SUGA R LA N D SK EET ERS
A N D CONST E L L AT ION F I E L D
Opening Day at Constellation Field of the Sugar Land Skeeters’ inaugural minor league
baseball season was April 26. It was a successful season that included unprecedented
records and recognition.
„„ The ballpark set an Atlantic League attendance record of 465,511.
„„ When compared to minor league teams affiliated with Major League Baseball,
Sugar Land ranked third in Texas behind the Triple A Round Rock Express and
Double A Frisco Roughriders.
„„ In a national comparison of all professional minor league baseball teams, both
affiliated and independent, Sugar Land’s average game attendance was in the
top 25, with 6,751 guests per game.
„„ Constellation Field was chosen via fan vote for Baseball America’s
2013 Great Parks Calendar.
„„ The Skeeters organization was named a runner–up for Baseball Digest’s 2012
Organization of the Year.
„„ The stadium was selected to host the Southland Conference Baseball
Tournament in May 2013.
Constellation Field serves as a year–round venue for community events, such as
concerts and sports tournaments. It has a variety of dynamic settings, accommodating
intimate catered events to large–scale stadium seating of up to 5,000 for on–field
events. The stadium offered a variety of indoor and outdoor meeting and party rooms
for businesses, weddings or other events. The stadium’s first 2 concert events were
performances by REO Speedwagon and ZZ Top.
E D U C AT I O N A N D W O R K F O RC E
Sugar Land’s workforce continues to be one of the highest educated in the state. Table 3
Fifty—four percent of adults have attained a bachelor’s degree or higher more than
WORKFORCE COMPARISON
twice the state and national levels. This highly educated workforce also translates
Sugar
into a highly paid workforce. The City’s median household income in 2012 was more Texas U. S.
Land
than double the state’s median. Median income is typically used by municipalities 2011 Educational
and measures the midpoint in the entire range of household incomes. At the end of Attainment
54% 25.2% 27.5%
(Bachelor’s degree
the fiscal year, Sugar Land’s annual unemployment rate was 4.5 percent, significantly or higher)*
lower than the state–wide unemployment rate of 6.3 percent and the national rate of 7.6 2012 Median
percent. See Table 3. Household $102,270 $47,622 $50,157
Income**
Sugar Land is home to several higher education institutions, including the University of Average
Houston System at Sugar Land and Wharton County Junior College, located on the same Unemployment 4.5% 6.3% 7.6%
FY12***
campus and offering undergraduate and associate programs. In addition to working
*Source: Claritas Deomographic Report 2011
to meet the demand for graduate degree programs, the campuses also offer non–credit ** Source: ESRI Community Profile (2012 Data)
***Source: Texas Workforce Commission Sept. 2012
courses responsive to community and business needs including language, computer
training, healthcare and business classes.
16

19. SUGA R L A N D R EGIONA L A I R PORT
Sugar Land Regional Airport (SLRA) is the fourth largest airport in the greater
Houston area and the foremost general reliever airport in the southwest
sector. Approximately 250 operations (takeoffs and landings) occur each
day that accommodate the largest business jets and serve more than 100
Fortune 500 companies annually. SLRA’s close proximity to the Houston/
Gulf Coast region as well as on–site U.S. Customs service minimizes “chair
to air” travel time for busy regional and international corporate executives.
As an enterprise department of the City, SLRA does not rely on property
tax support. Hangar leasing and fuel sales are the airport’s main revenue
sources. Accomplishments during fiscal year 2012 follow:
„„ The Federal Aviation Administration (FAA) has developed a new
system for designating the 3,000 general aviation airports within
the United States. Sugar Land Regional Airport was designated a
“National General Aviation” airport, one of 84 in the country and one
of only 8 in Texas. The designation emphasizes SLRA’s importance
within the overall aviation system.
„„ On Jan. 19, a formal ribbon cutting ceremony was held at the completed
Taxilane Juliett site, a project that accommodates aviation departments
interested in relocating to Sugar Land. An FAA grant administered by
the Texas Department of Transportation Aviation Division funded 90
percent of the $7.8 million project. Taxilane Juliett includes 10 acres of
16–inch–thick concrete taxilane and associated aircraft parking apron.
The project provides 7 leasable sites for corporate hangars ranging in
size from 120 x 120 feet to 150 x 250 feet. A portion of a street renamed
Lee Duggan Drive was reconfigured to accommodate Taxilane Juliett.
The new roadway will serve 8 corporate hangars and honors the
former mayor who was instrumental in the purchase of the airport.
WEBSITE
„„ Café Select, the airport–managed coffee shop, opened for business on
The Office of Economic Development
March 5. After months of negotiations with Starbucks, the popular
launched a new website –
brand is now available to airport patrons and visitors. Breakfast,
www.sugarlandecodev.com – that
lunch and snack items are also available 7 days a week.
highlights the City’s economic development
„„ Anson Air began construction of a new $3 million general aviation successes and will keep the City competitive
flight training facility. for new jobs and capital investment. Site
selectors and other decision–makers who
„„ Business aviation grew by 30 percent over fiscal year 2011. Parking
browse the site have access to useful
improvements completed during 2012 included a new 20–space,
information such as demographics, available
secure, covered valet parking lot for aviation customers and a 70–
properties, research reports, site selection
space public parking lot for the general public and airport staff.
data, incentives, partner agencies and
„„ Texas Department of Transportation Aviation awarded SLRA community/quality of life amenities. The
a $1 million grant in May for the engineering portion of a site also highlights the City’s major corporate
project to relocate Taxiway Foxtrot to the east to meet FAA businesses and top employers.
clearance requirements.
17

20. PUBLIC
SAFETY
S U G A R L A N D P O L I C E D E PA RTM E N T
SUGAR LAND POLICE
During 2012, the
The police department created a task force
D E P A R T M E N T (SLPD) secured $126,000 in grant funds
for efforts intended to reduce crime. The criminal investigations that included the impact team, the criminal
division maintained a clearance rate for Part I crimes that was
investigations division, the special crimes unit
above the state and national averages.
and crime prevention and patrol officers
Other accomplishments and highlights during 2012 follow:
„„ The department increased its focus on the apprehension of „„ In 2012, the response time for 93 percent of all priority 1
online child predators by working with the Internet Crimes calls (i.e., urgent calls such as shootings or armed
Against Children task force in the greater Fort Bend/Harris robberies in progress) was less than 7 minutes, and 89
County region. To aid in processing crime scenes, two civilian percent were under 5 minutes.
employees were certified as crime scene investigators by
„„ As part of an initiative to reduce crime, an additional officer
the International Association for Identification.
was added to SLPD’s impact team, a group of officers who
„„ A Special Response Team (SRT) was created to address focus on “hot spots” of criminal activity such as vehicle
large–scale events. Equipment was purchased for the team, burglaries or residential burglaries. This team has been
and SRT training throughout the department continues. successful in catching criminals before they commit crimes.
Additional training in 2012 focused on the following areas:
„„ Residential burglaries increased in 2012 compared to 2011, so
1. All sergeants received training for officer–involved the police department created a task force that included the
shooting investigations. impact team, the criminal investigations division, the special
crimes unit and crime prevention and patrol officers. The task
2. Reality–based training for all officers is being implemented.
force’s patrol and surveillance efforts resulted in numerous
3. Additional firearms training for handguns and rifles arrests. The team widely distributed crime prevention
was initiated. messages that emphasized tips to avoid burglaries.
18

21. S UGA R L A N D
F I R E D E PA RTM E N T
Safety for residents is the number one priority of the SUGAR LAND
F I R E D E P A R T M E N T (SLFD). This is accomplished by providing
superior fire protection and emergency services that protect lives, health,
property and the environment keeping Sugar Land a “Safe City.”
Accomplishments and highlights during 2012 follow:
„„ Fire extinguisher training and fire evacuation drills were provided
to an increased number of schools and businesses.
„„ Three additional personnel were trained to the EMT–I level
(intermediate emergency medical technicians are trained to
perform advanced lifesaving techniques such as intubation and
defibrillation), with two more planned.
„„ Implemented a new entry policy called Entry Standard Operating
Procedure (ESOP) this process ensures proper safety procedures
and resources are in place before firefighters enter a burning
structure. This ESOP outlines steps necessary to stabilize an
incident, such as securing utilities (i.e., electrical, gas, etc.) prior
to entry.
„„ In 2012, the average response time for calls in the City was 5.2
minutes, and responses to calls in the ETJ (Extraterritorial Junction)
averaged 5.5 minutes.
„„ Developed countywide “May Day” procedure and training
this allows a consistent process to be used by all Fort Bend
County agencies when a responder becomes lost or trapped
inside a structure.
„„ Trained 26 additional Incident Safety Officers this is a 16–hour
course developed by the National Fire Academy that focuses on the
officer in charge and driver positions.
„„ Increased training hours by 20 percent SLFD achieved a 100
percent passing rate for annual the Physical Performance Test.
During 2012, SLFD responded to 6,671 calls for services, including 4,109
emergency medical responses, 101 hazardous materials responses and 26
structural fires.
Safety, quality training and public education ensure Sugar Land remains a
“Safe City.”
19

22. E M E RG E N C Y M A N AG E M E N T
t
Eme
men
rg
ge
en
na
c
a
y
m
TheS U G A R L A N D D E PA R TM E N T o f to the City’s EOP addressed coordination with the
E M E R G E N C Y M A N A G E M E N T was busy City’s 9 Levee Improvement Districts during floods.
during 2012. It began with an update of the City’s Emergency Several training activities were conducted with the
Operations Plan (EOP). The state’s approval of the EOP signified Levee Improvement Districts to ensure each agency
that the City has achieved an “Advanced Preparedness” level, understands emergency response responsibilities.
the highest possible, through the year 2017.
Emergency management coordinates the City’s All Hazard
Assistance was provided to many departments, including Incident Management Team. The team includes members from
the following: most City departments who are trained to work in various
incident management positions. The team utilized during
„„ The Public Works Department was assisted with the
planned special events and emergency incidents. Members
renewal of the City’s debris management contract.
also deploy when needed to locations around the state
„„ The Fire Department benefited from a $250,000 grant to and nation. Emergency management skills are honed and
replace all radios with the latest digital models. experience is gained during deployments that benefit Sugar
Land during local emergency situations.
„„ A new program was coordinated with the police and
fire departments to recycle older public safety radios. The City implemented a local emergency radio station during
These radios were made available to non–public safety 2012. The station enables the City to broadcast emergency
departments. This program extended the life of existing information to citizens and visitors on AM 1650. This new
radios and greatly enhanced citywide communications. tool will provide another way to communicate important
information during emergencies. Signs were installed at
„„ Support was provided to the engineering department to
locations along major thoroughfares throughout the City.
identify flooding issues facing the City. An addendum
20

23. PU B L I C SA F E T Y BY T H E N UM BE RS
SLPD SLFD
Emergency Calls for Service Free Smoke Alarms installed
568 303
Non–Emergency Calls
for Service Inspections
2,164
25,516
Sworn Officers Citizen Contacts (Fire
Drills, Stations Tours, Etc.)
149 62,537
Response Time for Response Time for
Emergency Calls Emergency Calls
4:33 5:21
Personnel holding
Citations Issued Intermediate/Advanced/
Master Certifications
20,325
75
Adult Arrests Personnel Holding EMT I
or Higher
3,681 42
Charges Filed Personnel Holding HazMat
Certifications/Techs
25,888 36
Texas Department of
Transportation Grant ISO Rating
for Speed Enforcement
2
69,997
Training Hours
15,238
Graduates of Citizen Police
Academies
51
Graduates of Community
Assistance Support Team
10
21

24. INFRASTRUCTURE
The City of Sugar Land’s ENGINEERING Other accomplishments and highlights during 2012:
D E PA R TM E N T ensures a high standard for public
„„ The new responsive signal system was completed in
infrastructure. Engineering oversees development plan
2012 and is the first in the region that enables traffic
review of public infrastructure; design, development and
signals to respond to real–time traffic conditions.
construction of capital improvement projects; development
“Smart” technology enables the system to intuitively
of public infrastructure master plans; regional coordination
adjust traffic signals along State Highway 6, Williams
of public infrastructure; interagency coordination; and
Trace Boulevard, Sweetwater Boulevard and U.S.
engineering support. Accomplishments during 2012:
Highway 90A. Sensors installed along these critical
„„ The 2012 wastewater master plan was completed. corridors gather traffic volumes and transmit the data
to pre–programmed signals with timing plans that
„„ The thoroughfare master plan was adopted.
accommodate traffic conditions.
„„ Major revisions were implemented to City
„„ The installation of wayfinding signs allows tourists
design standards.
and visitors to more easily find destinations
„„ The design and construction of the Lexington throughout the City. This program was created
Boulevard extension continued. to direct visitors along several major corridors
throughout Sugar Land.
The P U B L I C WO R K S D E PA R TM E N T
„„ A citywide sidewalk assessment was completed that
is responsible for the operation and maintenance of the
identified 220,000 linear feet of deficient sidewalks.
City’s public streets, traffic control devices, sidewalks and
Construction to address all deficiencies was started
drainage system and for right–of–way permitting. Other
in 2012 and will continue through 2013.
public works divisions include facilities, fleet, animal
services and solid waste and recycling. „„ Repairs to Harman Street Bridge were completed in
2012 as the first project in the implementation of
STR EETS A N D TR A FFIC a yearly bridge repair and maintenance program.
Repairs to Kempner, Lexington, Gillingham,
Sugar Land was the first city in the Houston area to install
Greenfields bridges are planned for repair in 2013.
flashing yellow left turn arrows to improve intersection
efficiency and alleviate congestion on several of the City’s
busiest thoroughfares. Public works implemented flashing
yellow arrows at 31 intersections.
22

25. Sugar Land ANIMAL SERVICES had another record breaking
year with 500 adoptions, breaking the previous adoption record of 376.
Other accomplishments during 2012:
„„ Animal services had its first Mega Adoption Event at the Fort Bend
County Fairgrounds. The event was a partnership with other Fort
Bend County animal services agencies and helped adopt more than
80 animals in Fort Bend County, including 43 from Sugar Land.
„„ Animal services volunteers gave more than 4,486 hours of
their time to shelter animals and made a positive impact to the
community. With volunteer help, staff members were able to
participate in several off–site adoption events.
„„ The Bark in the Park event at Constellation Field was a great success.
Many of the shelter dogs hit home runs in finding new homes.
S O L I D WA S T E A N D R E C Y C L I N G
In December 2011, the City implemented an enhanced solid waste and
recycling program that saves residents $800,000 per year.
„„ Since implementation of the new solid waste and recycling program,
residents recycled an average of 1,022 tons per month, a substantial
increase over the previous program average of 340 tons per month.
„„ More than 31 percent of waste has been diverted from landfills
since the program’s implementation in December a 210 percent
increase over the old program.
„„ Prior to launching the new program, residents recycled 34 pounds
per household per month. Residents are now recycling 81 pounds
per household per month.
Thanks to citizen participation, the City’s enhanced solid waste and
recycling program has been a huge success. The City will continue to
educate residents in hopes of increasing the diversion rate to 40 percent.
23

26. The WAT E R U T I L I T I E S D E PA R T M E N T Other 2012 accomplishments include:
ensures the City’s water is safe to drink and manages the
„„ The water utilities department has 36 employees eligible
Groundwater Reduction and Storm Water Management
for state licenses. Of those 36, 30 have licenses. Twenty–
plans, as well as Environmental Protection Agency and Texas
five of these employees have double licenses in water and
Commission on Environmental Quality regulatory compliance
wastewater. 3 employees acquired their “A” water operators
programs. The department oversees the City’s water supplies;
license; there are only 826 “A” water licensed people in the state.
water production, treatment and distribution; wastewater
collection and treatment and customer service. „„ Scheduled preventative maintenance was completed for
5,225 valves, 3,737 manholes and 6,353 hydrants.
Significant progress was made on the City’s new surface
water treatment plant, the first plant in the City’s potable „„ The completion of a Gulf Coast Water Authority settlement
water system that will treat raw surface water into drinking agreement will save the City more than $100,000 per year
water standards. in water costs and allow the City to use its Oyster Creek
water right for irrigation and lake filling.
The surface water plant is being built to meet the Fort Bend
Subsidence District’s mandated 30 percent reduction of „„ The New Territory Water Use Study and the Texas Water
groundwater use by 2014. The City has partnered with local Development Board Scalping Plant Study were completed.
private well owners and communities within Sugar Land’s
„„ A $13,000 grant funded the installation of equipment for
extraterritorial jurisdiction to follow the City’s planned
the RiverPark Fluoridation System.
strategies for meeting the groundwater reduction mandate as
outlined in the City’s Groundwater Reduction Plan. „„ An energy curtailment agreement generates revenue of
approximately $60,000 per year.
The $69 million surface water treatment plant at Voss and
Burney roads, expected to be operational by mid–summer „„ The Texas Comission on Environmental Quality (TCEQ)
2013, will supply 9 million gallons of water per day from Stormwater Program Audit and a TCEQ–required corrosion
the Brazos River through the Oyster Creek canal system. study for the City’s groundwater and surface water supply
The plant represents more than 10 years of planning and were successfully completed.
is one of Sugar Land’s largest and most complicated capital
„„ Revisions to the Drought Contingency Plan and updates to
improvement projects.
the water conservation program were completed.
24

27. FY12 FIGURES
Table 1
WATER UTILIZATION
Annual system demand (billion gallons) 6.05
Maximum peak daily demand (million gallons) 29.97
System capacity (million gallons per day) 46.6
Daily average demand (million gallons) 16.26
Daily average demand per capita (gallons) 196
Number of wells 17
Average well depth (feet) 1,250
Ground storage capacity (million gallons)
12
(15 tanks @ 7 storage and distribution facilities)
Elevated storage capacity (million gallons)/4 towers 4.3
Miles of distribution line 421
Number of water meters 27,857
Number of fire hydrants 3,817
Number of valves 5,225
Number of bacteriological samples each year 1,247
Number of grease trap inspections each year 500
Table 2
WASTEWATER
System treatment capacity (million gallons per day) 13.5
Daily average treated wastewater (million gallons
8.07
per day)
Pretreatment permittees 6
Miles of sanitary sewer collection lines 395
Table 3
PUBLIC WORKS
Miles of storm sewer/ditches maintained 338
Number of storm sewer inlets maintained 7,635
Number of inlet inspections 15,270
Lane miles of streets maintained 782
Square yards of pavement replaced 16,514
Linear feet of repaired sidewalk 52,000
Traffic signals maintained 79
Linear feet of pavement markings re–striped 178,277
25

28. R E C R E AT I O N
A N D C U LT U R E
Fiscal year 2012 was another year of accomplishments and accolades for the parks and
recreation department.
One of the most significant events during 2012 was the grand opening of the T.E.
Harman Center, formerly known as the Community Center. The completely renovated
11,000 square foot facility is now home to senior adult activities and is available for
community use. The public’s response to the new center has been tremendous – hours
of operation were increased to meet the growing demand.
The Imperial Park Recreation Center also had stellar participation this year. Day Camp
2012 was so popular that 25 additional spots were added, and participation increased
in every athletic league and camp.
26

29. Partnerships flourished during 2012. The Sugar Land Legacy
Foundation (on behalf of the City) accepted a grant from the
Darden Foundation for the expansion of Eldridge Park Trail,
expanding the trail to one mile and adding benches, signs
and trash receptacles. The City also partnered with Fort Bend
Levee Improvement District10 and SL4B to create the new
RiverPark Playground.
Phase III of landscape improvement were completed along
U.S. Highway 59 from State Highway 6 to the Brazos River.
The City acquired 75 acres at the intersection of Easton
Avenue and Chatham Avenue in Telfair for a future
sports complex.
Guests at the opening of the T.E. Harman Center
Events held during 2012 included the following:
„„ More than 6,000 people attended the City’s Cultural
Kite Festival at Sugar Land Memorial Park.
„„ The 28th Annual Eggstravaganza at Eldridge Park
attracted more than 6,000 children and parents for a
day full of fun egg scrambles.
„„ More than 1,000 people attended the 4th Annual
Memorial Day Ceremony at Sugar Land Memorial Park.
„„ The 27th Annual Red, White and Bluefest brought
more than 35,000 people to Oyster Creek Park to
witness the largest fireworks display in the county!
This event was also the recipient of an International
Festival and Events Association award.
„„ Sugar Land Town Square was transformed into The 27th annual Red White and Bluefest
Halloween Town and taken over by 15,000 friendly
pirates, princesses, goblins and ghouls, all of whom
enjoyed candy cannons, a costume contest and
much more.
„„ The 9th Annual Christmas Tree Lighting put nearly
15,000 people in the holiday spirit with the lighting
of a 40–foot Christmas tree, appearances by Santa and
festive performances throughout the night.
„„ To ring in the New Year, the City again hosted New
Year’s Eve on the Square in epic fashion. State of the
art lighting, fireworks, music, performances, walk–
around entertainment and the world famous 3D
midnight countdown mesmerized a crowd of more
New Year’s Eve on the Square
than 20,000.
27
27

30. 28

31. A DM I N I S T R AT I O N
The City’s Administration is responsible for executing the „„ Posted video snippets and formal actions of
City’s day–to–day operations in an efficient, cost–effective government meetings to the City website within
manner while ensuring the superior delivery of public 24–hours
services to residents. The City of Sugar Land operates as a
„„ Launched integrated intranet policy site for
council–manager form of government, the most successful
publishing citywide procedures, guidelines
and widely used form of government in cities with
and standards for internal business processes
populations of more than 10,000.
that fulfilled statutory, contractual and
The City Council is the legislative body elected to regulatory requirements
ensure and carry out the best interests of the City and
„„ Managed the administrative process and response
its constituents. The city manager handles the day–to–
to filings for initiative/referendum petition
day City affairs, overseeing the budget, employees, the
enforcement of laws and ordinances and implementing „„ Processed 29,162 records in response to public
Council’s vision. requests for information under the Public
Information Act and collected $2,000 in response to
The City’s Administrative departments and offices are
requests resulting in large amounts of personnel time
described here along with fiscal year 2012 highlights.
„„ Provided support for implementation of a citywide
The OFFICE o f t h e C I T Y S E C R E TA R Y electronic document management system in all
builds public trust and confidence in local government. city offices and departments by the end of fiscal
This is done through management of the decision–making year 2013
processes; conducting elections; and striving to build a
„„ Provided service to 30,271 residents, visitors,
culture of transparency toward the vision of an open and
vendors, consultants, city employees, offices and
accessible city. Key achievements in 2012:
departments seeking information, directions,
„„ Managed agenda process, enabling City Council to telephone communications and facilitated meeting
debate, hear from the public and make decisions in communications between citizens and appropriate
an open and accessible manner city personnel
29

32. The OFFICE o f t h e C I T Y AT T O R N E Y The OFFICE OF BUDGET a n d RESEARCH
handles legal matters, including the preparation of legal works with the city manager to prepare the annual
documents, property acquisitions and the supervision of operating budget, including the funding for the 5–year Capital
outside legal counsel. Key achievements in FY 2012 include: Improvement Plan and the 5–year financial forecast. The
office is responsible for producing accurate financial analysis
„„ Processed 563 written legal requests
so that City Council has a full understanding of the financial
„„ Provided legal services acquiring land for the Telfair impact of decisions. The objective is to ensure the stability
Regional Park and Airport expansion of the City’s short– and long–term financial health. Key
achievements in 2012 include:
„„ Drafted and negotiated economic development
agreements with Costco, Noble Drilling and „„ Identified capital project savings to allow funding of
Team Industrial additional sidewalk rehabilitation and avoided the
issuance of tax–backed debt
„„ Negotiated memorandum of understanding with Fluor
Enterprises for economic development incentives „„ Worked to minimize the impact of a surface water rate
increase by spreading over two–year period – fiscal
„„ Provided legal oversight for the Imperial general land
years 2013 and 2014
plan and re–zoning process
„„ Avoided water, wastewater and solid waste rate
„„ Provided legal oversight for the baseball stadium
increases in 2013
„„ Conducted supervisory training on employment laws
„„ Led the review and adoption of revised Financial
„„ Defended the City with regard to adverse claims and Management Policy Statements
managed outside legal counsel for special projects.
Municipal Court Prosecutor:
„„ Coordinated with traffic and patrol divisions to
improve trial process
„„ Worked with code enforcement division to ensure
compliance with ordinances
30

33. The COLLECTIONS a n d PROCUREMENT
D E PA R T M E N T includes purchasing, treasury and municipal court
and ensures the City’s capability to accomplish these essential functions
of government while maintaining the financial abilities of the City. This
ensures these functional areas operate in a timely and efficient manner.
Key achievements in 2012:
„„ Increased the number of e–bills to 4,063 for utility customers, allowing
residents to obtain their statements by email. The e–bills are an
environmentally friendly and convenient option available to residents.
„„ Implemented a new Interactive Voice Response system for outbound
phone calls to remind defendants of court dates or non–appearance
of court dates, allowing for a more streamlined process
„„ Processed 648 City contracts
The I N F O R M AT I O N
The OFFICE o f A C C O U N T I N G maintains the City’s fiscal T E C H N O LOGY D E PA RTM E N T
integrity by ensuring all City resources are effectively managed in compliance
provides the technology infrastructure,
with all legal and policy requirements. By operating in a transparent
training and support to allow the City to
environment and providing consistent, effective and efficient services, this
thrive, succeed and efficiently operate.
department promotes mutual trust. Key accomplishments for 2012 include:
Key achievements in 2012 include:
„„ Received Certificate of Achievement for Excellence in Financial
Reporting for the 28th year „„ Installed high speed communication
fiber along State Highway 6 to allow
„„ Received unqualified audit opinion for fiscal year 2011
the use of high–resolution traffic
„„ Developed a procedure to recognize and record developer assets cameras for traffic management
„„ Completed a 3–Tier Wireless Project
The H U M A N R E S O U R C E S D E PA R T M E N T is
that gives traffic engineers the ability
responsible for employee and risk management programs that develop a
to remotely manage traffic signals
“Championship Workforce.” Human resources partners with managers
and view real–time cameras at
and employees to provide programs and services that support the City’s
intersections throughout the City
organizational culture, including the following “Champion Employees”
values: honest and open communication, accountability, multicultural, „„ Developed an application for the
people first and superior services. Key achievements in 2012 include: emergency management department
that allows City staff to view and
„„ Implemented an electronic document management system that
update various emergency operations
increased accessibility and management of employee files
plans required by the Texas Division
„„ Developed and implemented a citywide safety program to include an of Emergency Management
accident review board, online training and a robust inspection program
„„ Implemented an online
„„ Negotiated group benefits contracts; managing the City’s first year volunteer management system
for self–funded health insurance resulted in an overall 2 percent that allows citizens to view
increase for all benefits with no added cost to staff volunteer opportunities, sign up for
assignments and tracks
„„ Enhanced wellness activities to include wellness challenges,
volunteer hours
incentive points and a citywide employee wellness fair
31

34. City Secretary office welcoming citizens to a public meeting Sugar Land 101 Citizen Class touring Constellation Field
The mission of theO F F I C E o f S T R AT E G I C C I T I Z E N I N V O LV E M E N T
PLANNING a n d I NTE RGOV E R NM E NTA L
The City offers several opportunities for residents to become
R E L AT I O N S is to ensure the operations of the
involved in their government. These include:
City are aligned with the vision and priorities
established by the City Council and to ensure the City’s „„ Boards and Commissions
interests are protected and enhanced through active
„„ Citizens Police Academy
involvement in the legislative process and strong
intergovernmental relationships. „„ Community Assistance Response Team
Key achievements in 2012 include: „„ Citizens Fire Academy
„„ Facilitated City Council adoption of the 2013 State „„ Community Emergency Response Team
Legislative Agenda
„„ Mayor’s Youth Advisory Council
„„ Completed 14 regional/local intergovernmental
„„ Serve Sugar Land
relations key agency charters
„„ Sugar Land Airport Academy
„„ Facilitated City Council adoption of the 2013
Strategic Work Plan „„ Sugar Land 101
„„ Received first donation from Sugar Land Legacy
Foundation
„„ Made significant progress on a cultural arts study SERVE SUGAR LAND –
THE CITY’S VOLUNTEER PROGRAM
„„ Implemented “Communication & Service in
Sugar Land,” an internal multicultural training Registered volunteers Active 2,880
program for employees Total volunteer hours 22,644
Value to City of Sugar Land* $493,413.00
*Independent Sector Guide 2010
32