Knowledge management meets collaboration and social media
1. Knowledge Management Meets
Collaboration and Social Media
● Alex Heiphetz, Ph.D.
● Sveta Liberman
AHG, Inc. (814)867-3200 www.ahg.com
2. Knowledge Management Meets
Collaboration and Social Media
● Knowledge management (KM)
Maintaining, retaining, and
sharing organization’s
intellectual property, data,
and records
AHG, Inc. (814)867-3200 www.ahg.com
3. Knowledge Management Meets
Collaboration and Social Media
● Collaboration
Bringing people
together to achieve a
common goal.
Revolutionized by tools
that transcend
geography and scale.
AHG, Inc. (814)867-3200 www.ahg.com
4. Knowledge Management Meets
Collaboration and Social Media
● Social Media
Means of communication
facilitating interactive
exchange between
participants
AHG, Inc. (814)867-3200 www.ahg.com
5. Knowledge Management Meets
Collaboration and Social Media
● Collaboration Benefits
● Active participants ->
more engagement &
stimulus to use further
● All knowledge captured
● Peer feedback & advice
AHG, Inc. (814)867-3200 www.ahg.com
6. Knowledge Management Meets
Collaboration and Social Media
● Incorporating Collaboration & Social
Media into Knowledge Management
How do you incorporate
collaboration tools into
your KMS in a productive
and efficient way?
AHG, Inc. (814)867-3200 www.ahg.com
8. Knowledge Management Meets
Collaboration and Social Media
● Incorporating Collaboration & Social
Media into Knowledge Management
How do you ensure
employees collaborate
on a work task, not
socialize about latest
football match?
AHG, Inc. (814)867-3200 www.ahg.com
14. Knowledge Management Meets
Collaboration and Social Media
● Requirements
Make it wiki style so
that everyone is able to
contribute
AHG, Inc. (814)867-3200 www.ahg.com
15. Knowledge Management Meets
Collaboration and Social Media
● Requirements
Provide tools and
opportunity to discuss /
comment on information
in KMS
AHG, Inc. (814)867-3200 www.ahg.com
16. Knowledge Management Meets
Collaboration and Social Media
● Requirements
Incorporate existing
tools with ability to
collaborate and re-use
existing documents
+
AHG, Inc. (814)867-3200 www.ahg.com
17. Knowledge Management Meets
Collaboration and Social Media
● Requirements
Use virtual worlds to
collaborate on work-related
tasks (example: cKM)
AHG, Inc. (814)867-3200 www.ahg.com