1. Kepner Tregoe Hi Performance Manufacturing Alex Diong

5. HPM Clients BHP Steel One Steel SSM Boral Masonry Boral Bricks, GA Boral Bricks, AL Aristocrat Aristocrat, NV JNJ Consumer, NJ Kimberly Clark, WA North America Moen, OH Amcor Aerosols CSR Sugar Europe CSR Monier Wunderlich One Steel Pipe & Tube Visy Pulp & Paper Cement Australia Corning CSR Insulation China CSR Insulation Malaysia BlueScope Steel Thai Corning Shanghai UK Coal LaFarge Dieconnex Bona Floors Burgmann Simplot Rio Tinto One Steel Rod & Bar APAC Amcor Fibre Packaging Mitsu Metals

8. Achieving HPM Structural Costs “ Doing the Right Things” Products we offer Customers we serve Supply Chain Partners Operational Costs “ Doing Things Right” Safety & Environment Prime First Time Production Rate Equipment Reliability Process Control 100% On-Time Delivery Structural Costs Operational Costs

14. Analysis – Self Assessment

15. Analysis – Self Assessment

16. Analysis – Self Assessment Volume-Margin matrix assist in assigning specific improvement areas Margins Low High Volume High Low Margin Improvement Growth Substitution, Outsourcing, Elimination Protection Operational Marketing Marketing / Operations Operations / Marketing Responsibility Focus

17. Analysis – Self Assessment

23. Fb S P R C + Situation How clear are the performance expectations and how well are they understood? How clear is the signal to perform? How well does the work environment support expected performance? Consequences How well do the Consequences encourage expected performance? Response What is the observed performance? How does it compare with expectations? Performer How capable is the Performer to meet the performance expectations? The Performance System Feedback How appropriate is the Feedback and how well is it used to influence performance?

24. Thank You

25. Client Results

27. Throughput Analysis (Before)

28. Throughput Analysis (After)

29. Yield Improvement

30. Throughput Increase

31. KT Rational Processes

32. Problem Solving & Decision Making

33. Project Management