Ibm connections 4.5 business value & overview

IBM Connections Overview
Joe Connections | IBM Connections Product Manager

© 2013 IBM Corporation
A decade ago, e-Business fundamentally changed the way we
conduct business
Surfing Selling
Browsing Buying

Today, the social graph is transforming the way we interact

Can achieve 5% reduction in
customer defection rate
increasing profits by up to
68%
Can develop and bring new
products to market in 1/3
time
Can achieve 100%
increase in market
exposure
Social business creates value across every
level of your company
Marketing
Reaching new audiences
Product
Development
Speeding time-to-market
Can increase sales
manager revenue by
40% and improve
efficiency by up to 50%
Sales
Improving productivity
Customer Service
Improving customer retention
Source 1: VCC case study, Source 2:Bain & Co , Source 3: Cemex case study, Source 4. Amadori case study

5
Leveraging social business for a competitive advantage
Activate the
Workforce
Create a Smarter
Workforce
Delight
Customers
Create Exceptional
Customer Experiences

The IBM Platform for Social Business
Enabling “systems of engagement” solutions

The Value of a Social
Business Platform
By leveraging a Social Business
Platform, you are able to:
Take advantage of a broad range of
industry leading social tools
Grow your deployment as you need
over time on the platforms you require
Integrate with your current systems
Customize as you see fit
Develop an adoption strategy
Access your social data from a variety
of touchpoints (e.g. applications,
desktops, mobile, etc)

9 © 2013 IBM Corporation
Social Networking is Collaboration ...
… leveraging all IBM Connections services:
Profiles - Communities - Files - Wikis - Blogs - Forums - Events
Media Gallery - Ideation Blogs - Activities - Activity Stream

 Quickly find the people
and expertise you need
 Post a status message
informing your network
of what you are doing
 Grow and maintain your
professional network
 Communicate to your
network your expertise
and content
Profiles
Respond faster to customers and
make better decisions

Social taggingSocial tagging
MicrobloggingMicroblogging
Synchronized Person infoSynchronized Person info
Social AnalyticsSocial Analytics
Org StructureOrg Structure
Social NetworkingSocial Networking
Add custom appsAdd custom apps
Profiles
Respond faster to customers and
make better decisions

Profiles
Create a central person directory
Text & dropdown controlsText & dropdown controls
Rich text controlRich text control
Custom text controls with
phone number validation
Custom text controls with
phone number validation
Custom multi-select
and radio controls
Custom multi-select
and radio controls
Custom time & date
Picker controls with
Form validation
Custom time & date
Picker controls with
Form validation

 Customize Profile View, Edit, Business
Card, and Search Results with
FreeMarker templates.
 Extend field definitions from
hierarchically defined profile types
 Control if a particular field is editable,
hidden, or indexed for search
 Out of the box form controls + build your
own using any JavaScript library.
 Support custom layouts with custom logic
(i.e. show if users is in-network)
Profiles
Capture information relevant for
the organization

• Stay informed and connected
• Easily share files & photos in your
status updates
• Specify individuals by using
@mentions
• Provide feedback by using a single
click to indicate 'Like'
– See and find others in the
organization who liked an entry or
comment
• Search across all status updates to
leverage intellectual capital created in
these micro conversations
• Follow conversations via hashtags
Microblogs
Enable a more effective workforce

Designs Subject to Change
@ mention anyone in private
messages, including private
references to non-members
@ mention anyone in private
messages, including private
references to non-members
Quick view of all status
updates or comments
targeted @ you
Quick view of all status
updates or comments
targeted @ you
Follow-up on questions
with a consolidated view
of all your @ mentions
directed at others
Follow-up on questions
with a consolidated view
of all your @ mentions
directed at others
Filter or search on
any @ mentions of
any user
Filter or search on
any @ mentions of
any user
Microblogs
Drive the engagement by following
conversation easier

Microblogs
Be ready to act with up-to-the-minute in-
context views of critical activity in your
network
#hashtag in posts
allow for discovery
and following of topics
#hashtag in posts
allow for discovery
and following of topics
Engaged networks with
@ mentions, in-line liking,
and liking of comments.
Engaged networks with
@ mentions, in-line liking,
and liking of comments.
Intuitive user experience
encourages viral
adoption
Intuitive user experience
encourages viral
adoption
Take action on
content without
Switching content
Take action on
content without
Switching content

 A consolidated, customizable overview of
your social network
 Access status updates and content
changes from your network
 Integrate 3rd party content more easily via
open standards
 Take action on content directly from your
Activity Stream without switching contexts
 Share and personalize Status Updates
and Files using the share button
 Repost interesting content from your
network in one click
 View recommendations content to view
Home
Reduce redundant work

Search across all
Status updates to
leverage intellectual
capital created in these
micro conversations
Search across all
Status updates to
leverage intellectual
capital created in these
micro conversations
Share your current status
or files from across
the social tools
Share your current status
or files from across
the social tools
Discover trending topics
That are happening now
and filter conversations
Discover trending topics
That are happening now
and filter conversations
Home
Share and discover ideas and insights
across the organization

Home
Integrate business applications to promote
fast action around projects and tasks
Action Required view to
highlight activity requiring
Your attention.
Enhanced notifications
allowing easy follow up
on open conversations
Action Required view to
highlight activity requiring
Your attention.
Enhanced notifications
allowing easy follow up
on open conversations Open design allows
combining business
applications with
network updates
Open design allows
combining business
applications with
network updates

Reduce
redundant work
• Includes option to receive followed content as an
email digest
• Central preferences for how to get notified about
different types of content
• Ability to follow individual content, people,
communities and tags
Email Digests
Reduce redundant work

More easily manage
and share information
by moving email
conversations and
content into the social
tools
More easily manage
and share information
by moving email
conversations and
content into the social
tools
Integrates with IBM
Notes Or Microsoft®
Exchange to leverage
existing investments
Integrates with IBM
Notes Or Microsoft®
Exchange to leverage
existing investments
Connections Mail
Mail and Calendaring integrated
into the Social experience

 Personalized, smart
recommendations for the People,
Community and Content you
should know
 Based on your Profile, tags, social
network, and actions
 Found in Home page, Profiles and
Communities
SocialAnalytics
Discover what and who you should
know

 Help people who share common
interests to exchange and share
information and ideas
 Create public, private and
moderated communities
 Share files, watch videos in the
media gallery, vote on ideas, plan
projects, share using blogs, wikis,
forums, and more in a community
 Calendar provides a central place
to plan and coordinate team events
Communities
Increase sales and customer
retention

Communities
Increase sales and customer
retention
Add a status or
content update
Add a status or
content update
Create a compelling
experience
Create a compelling
experience
See what's new and
take action
See what's new and
take action
Access people and
information
Access people and
information

 Gather structured feedback through
Ideation Blogs from customers
 Generation and filtering of the best
ideas
 Post ideas and gather feedback from
customers in a more efficient and
structured way
 Allow voting and comments from
customers to bring popular ideas to
surface
 Facilitate moving the best ideas to
development of the idea via use of
Activities
Community Ideation
Harvest and execute ideas faster

Community Ideation
Create & vote on
ideas
Create & vote on
ideas Customize ideation
settings
Customize ideation
settings
Graduate ideas to
take action
Graduate ideas to
take action
Add Ideation to
your community
Add Ideation to
your community

Browse new ideas with
the Open Ideas View
Merge duplicates to
streamline voting
Lock comments & votes
on graduated ideas.
Export ideas to CSV
Choose to show new
ideas first by default
Community Ideation
Manage ideas in a
spreadsheet
or other product
Manage ideas in a
spreadsheet
or other product
Focus participants on
voting on open ideas
Focus participants on
voting on open ideas

 Reports / dashboard to monitor adoption and
community vitality
 Comprehensive set of metrics of all
Connections services and page views
 Targeted Users
● Business Owner / IT Owner
● Community Owner
 Supports extensibility
 Flexible drill down and data slicing
 Create custom reports or modify existing
ones
Community Metrics
Understand community adoption

Analytics for IBM Connections
services and page views
provide reports:
Top contributors
Top content
Top activities
Analytics for IBM Connections
services and page views
provide reports:
Top contributors
Top content
Top activities
Flexible drill down
and data slicing for
more detailed analysis
Flexible drill down
and data slicing for
more detailed analysis
Community Metrics
Use Social Analytics to drive
adoption and deepen engagement

 Upload images and videos for
viewing inline
 Preview an image and watch a
video from a preview dialog
 Stores uploaded images and
videos into the Files repository for
easy download
Media GalleryMedia Gallery
Share Use Social Analytics to drive
adoption and deepen engagement

 Event calendar provides a
central place to plan and
coordinate team events
 Accessible from IBM
Notes® & Microsoft
Outlook®
 Events appear in activity
stream
 Social commenting for each
event
Community Events
Schedule and keep track of team
events
Many views supported
(by week, month, etc)
Many views supported
(by week, month, etc)
Webcal link to add to your
personal calendar
Webcal link to add to your
personal calendar

Capture relevant content
from external websites and
bring internal for fast action
and collaboration
Capture relevant content
from external websites and
bring internal for fast action
and collaboration
Bring multiple communities
together to monitor and act
on them from a single place
Bring multiple communities
together to monitor and act
on them from a single place
Social Bridging
Bring external content in to
support collaboration between
partners, suppliers, customers

Social Bridging
Act on information on other sites
Add comments to your
posting
Add comments to your
posting
Select from your
communities and forums
Select from your
communities and forums
Topic captured in the dialogTopic captured in the dialog
Pin to keep the raise
visibility of topic
Pin to keep the raise
visibility of topic

 Higher quality community
participation through moderation
 Get the benefits of community
participation, while also having
the confidence of being able to
moderate and govern activity
and content in your customer
communities
 Protect the community from
inappropriate content
 Community members and
owners can participate in the
moderation process
Moderation
Encourage community growth with
confidence

 Gather the e-mails, IM chats,
documents, messages, and other
information that you and your team
need to accomplish a project
 Assign To Dos to project members
 Customize and organize an activity
with sections
 Create an activity for use by the
members of a community
 Create Activity Templates to
capture and reuse best practices
 Leverage activities in small groups
or large communities
Activities
Complete projects on time and
meet goals

 Share documents, spreadsheets,
presentations, and others without
sending large attachments
through e-mail
– Tag files so that they're easy to find; add
recommendations and comments
– Share files with selected individuals,
groups and communities, or make them
public
– View sharing properties, such as who
has shared a file and with whom, people
who have downloaded files
– Manage versions and allow others to
upload new versions
– Search for text in the title or body of the
file
– Organize files in public or private folders
– Optionally moderate file submission
Files
Spend less time searching for
information

●
Blogs help you connect with people
- whether you know them or not,
whether they are inside or outside
your organization, whether they are
internal or external.
●
Readers benefit from the
knowledge of subject matter
experts.
●
Share your unique perspective and
expertise — solicit and rate
feedback — without worrying about
filling up everyone's inbox.
●
Blogs help you communicate with
your peers or colleagues and
accelerate innovation.
●
Optionally moderate blog content
Generate new product
and services fasterBlogs
Generate new product and
services faster

 An easy way to post, share, and
comment on content
 A place for you and your teams can
collaboratively edit content
– Create wiki pages; enter and edit content
using a rich text editor, adding HTML, or
editing in wiki markup
– Compare wiki page versions
– Subscribe to wiki pages to be notified of
changes
– Organize pages hierarchically
– Recommend, tag, and comment on pages
– Subscribe to wiki pages to be notified of
changes
– Control and assign read access, write
access, or manager access privileges
Wikis
Improve efficiency across your
organization

• Start discussions and exchange
thoughts
• Brainstorm and collect feedback on
new product ideas
• Use stand-alone or integrated within
a Community
• Hold public or private discussions
• Foster question-and-answer
dialogue
• Optionally moderate forum content
Forums
Reduce support costs with
customer self-help

Community Forums
Enable self-support and encourage
discussions
Like a forum topic
to share it with
your followers.
Like a forum topic
to share it with
your followers.
Sort to view most
“liked” topics in a
Forum or across
forums.
Sort to view most
“liked” topics in a
Forum or across
forums.

●
Bookmark any web page and track bookmarks you need quick access to in a single
place
●
Surface popular bookmarks and see what topics are trending
●
Enhance search results with relevant, highly rated bookmarks
●
Find information faster by
leveraging the experience
of others
Bookmarks
Faster access to quality information

 Comprehensive update of
mobile features
 Device specific gestures (i.e.
sliding drawers vs. split views)
 Improved usability via native
device capabilities
● Camera
● Device contacts
● Open In/Share with the application
● Offline Access
● QR Codes
 Start the mobile app from a
browser or another mobile app
on the device
Mobile
Any time anywhere comprehensive
mobile ACCESS
Full support for activity
Stream with 3rd
party
events and their
embedded applications
Full support for activity
Stream with 3rd
party
events and their
embedded applications

Simplified Access
Multiple accounts
Default login
Application Customization
Re-brand and theme
Custom service definitions
Custom login form
EULA or information pages
before granting access
Improved security capabilities
Remote account provisioning
Password management
Encryption
Remote wipe & deny access
Build configuration profile
enforcement
Clientless VPN support
Mobile
Any time anywhere comprehensive
mobile ACCESS

Embed theActivity
Stream in Other
Contexts
Leverage the activity stream in any
OpenSocial container.
Expose as-is or pin to a specific filter
(i.e. a community)
Uses embedded applications to
enabled full interaction model.
Out of the box integration with IBM
WebSphere Portal & Notes 9.0 Social
Edition.

 Drive innovation and improve
collaboration through socially-infused
experiences
 Allow users to find the right people
 Enable customers to provide feedback
 Incorporate Connections Apps:
Activities, Blogs, Bookmarks, Profiles,
Wikis, Tag Cloud
 WebSphere Portal V7 customers are
entitled to IBM Connections Files and
Profiles
 Download at http://ibm.biz/BdxFWR
Connections and
WebSphere Portal
Create compelling social web
experiences in 1-2-3

Exposing IBM Connections Communities
 Social data is surfaced through the portal user
interface linking multiple pieces together,
such as Blogs and existing business content
 Combine Connections Community content with
existing applications and media
 Personalize social content to deliver a highly
engaging, personalized experience
 Connections Profiles business cards available for
user profiles on the web site
Extensible via Web Experience Factory
 Code provided by IBM for further customization
and enhancements needed for your web
experience
 Download at http://ibm.biz/BdxFWR
Include existing
additional resources
Browse through
Community Media
Gallery
Participate in
Community
Blogs
Combine Social
Portlets alongside
web content and
applications
Wire in tags for
quick search
links
Community Pages
for WebSphere Portal
Infuse social into Portal pages

 Post your status so that colleagues can see what
you are working on
 View status updates from colleagues in your network
 View status updates from colleagues you are
following
 Comment on a status posting
 View your board or someone else's board
 View the list of people you follow
 Download at http://ibm.biz/BdxFWD
Status Updates Plug-In
for IBM Notes

 Upload files for your own use or to share
with others
 Drag and drop an attached file or a file
from your desktop to Files
 Drag and drop or copy and paste a file
from Files to your desktop
 Send an HTML link to a file
 Search for files
 Sort files for easier browsing
 Open Connections Files in a browser
 Download at http://ibm.biz/BdxFWx
Files Plug-In for IBM
Notes

Activity Stream in
IBM Notes
Bring social to the end user to
accelerate adoption

Interactive notifications
in IBM Notes
Bring social to the end user to accelerate
adoption

Personal Files
■ Share any file in the context of your work
■ Personal files experience in Windows Explorer
■ Facilitate ease of sharing of any file on desktop
■ Round trip editing available in Windows Explorer
Community Files and Media Gallery
■ Communities that have a files component can be
added to the Windows Explorer view
■ “My Communities” are discovered by search and
via a picker
■ Public Communities are discovered by search with
type ahead
■ Media Gallery files will be shown mixed in with the Community files view
─ Previews can be shown only for those media files that are in the media gallery
■ Round trip editing available in Windows Explorer
■ Download at http://ibm.biz/BdxFWF
IBM Connections
Desktop Plug-ins
Easily share your personal files

IBM Connections content is
directly accessible from
Outlook
● Share files easily by sending
links instead of attachments
● Drag-n-drop email messages and
attachments directly to the IBM
Connections sidebar
● Receive live updates from your
colleagues, communities and
files
● Automatically syncs Social
Network directory data to Outlook
Contacts
● View activity stream via Outlook
Social Connector
Enhanced Microsoft
Outlook Integration
Your choice of tools
Drag the file right
Into an email message
To send a link to an
IBM Connections file.
Drag the file right
Into an email message
To send a link to an
IBM Connections file.

Access
Connections
features and
search
Use the IBM Connections Plug-
in for Microsoft Office to extend
your social network to your
documents
■ Add a document to Files,
Communities, Activities,
Blogs or Wikis
■ Create a To-Do item in an
Activity
■ Create a Bookmark from a
URL embedded in a
document
■ Insert a Bookmark or a
Profile into a document
■ Search for Connections
content
IBM Connections and
Microsoft Office
Access common tasks in Connections

● SharePoint widget available for
Connections Communities
● Access and Edit Microsoft
SharePoint files
● Open and add files to SharePoint
Libraries from within a
Connections Community
● Download at
http://ibm.biz/BdxFWE
IBM Connections and
Microsoft SharePoint
Add robust social capabilities to legacy
SharePoint content

 Turn dashboard insights into team action
with activities integration
 Use search integration of Connections
assets to discover the information you need
fast for collaborative decision making
 Build decision networks to engage the right
people at the right time
Customer Feedback of the Integration: “In making decisions we need to access the right
stakeholders and experts. Social Media allows us to bring those people together and access the
Trusted Information in Cognos 10.”
Collaborative
Decision MakingIBM Connections and IBM
Cognos 10 Integration
Collaborative decision making

● Plugin for Rational Team Concert (RTC) web interface
● Enables Rational Team Concert development teams to
collaborate with all stakeholders via Connections
─ Connects RTC User Accounts to Connections User
Accounts
─ Connects RTC Projects to Connections Communities
─ Enables viewing of Connections Business Cards within
RTC Web UI
● Makes it easy for developers to share and interact with
the social network
─ Easy to share RTC Work-items as Blog Entries, Forum
Posts or Status Updates
─ Browse and Search Connections from within the RTC
Web UI
● Complements existing ways to integrate RTC and
Connections
─ Both systems support dashboard widgets/gadgets
─ Both feature comprehensive REST APIs
● View the online demo
IBM
Confidenti
al
5
6
IBM Connections and
IBM Rational Team Concert
Integration
Developers can share and interact with the social
network

Social Everywhere
Expand the reach of IBM Connections

Social business is an investment in
your technology infrastructure
IBM is committed to Open Standards
to enable integration across your
critical business applications
saml, aria, html5
Foundation for a
Social Business
It's about the people and information

OpenSocial
 Standard API to share social data across
applications.
 Enables secure integration of non-trusted
gadgets for in-context collaboration.
 IBM is on Board of Directors and invented
Embedded Applications
ActivityStrea.ms
 Primary event propagation mechanism for
Social Business
 Contain events and the means to act upon
them in-context (via Embedded applications)
 IBM is lead editor
OAuth
Expand Openness in IBM Connections
Bring collaboration to the user's context
 Delegated Authorization for integration without
federated identity
 Can use a variety of authentication
mechanisms (SAML, etc.)
 Cornerstone for secure authorization in
heterogeneous environments
Available In:

Expand Openness in IBM Connections
Bring collaboration to the user's context
SmartCloud

Flexibility of deployment options
Support a large set of system platforms and deployment options

IBM
PureSystems
IBM
PureSystemsIBM Connections
On-Premises
IBM Connections
On-Premises
IBM SmartCloudIBM SmartCloud
IBM Connections
Single Codestream Across Cloud and On-Premises
IBM WebSphere
Portal
IBM WebSphere
Portal

New APIs and services designed to help
developers build
unified user experiences
and
consistent extensibility
independent of product, delivery model
(cloud, on-premises), and client type
(desktop client, browser, mobile)
http://ibmsbt.openntf.org
Activity
Streams
Embedded
Experiences Share Box
Collaboration
- Communities
- Activities
- File sharing
- Wikis, forums
- ...
Unified
Communication
UnifiedAPIs for the IBM Social Business Toolkit
Provide exceptional work experience

*Views
Nested
folders
Trash can for
“soft” delete
Check in / out
documents
Count and sort
by number of
Likes and
Downloads
IBM Connections Content Manager
Views*Views*
*Views
Nested
folders
Trash can for
“soft” delete
Check in / out
documents
Count and sort
by number of
Likes and
Downloads

IBM Docs brings to life IBM
Connections Files
Preview, present and print
files without downloading
Web-based editors for
creating and sharing
documents, spreadsheets
and presentations
Real-time co-editing
Soon: IBM Docs available in
Mobile
IBM Docs
Improve simplicity and efficiency by which teams
build documents

● IBM Content Collector for IBM Connections
helps organizations to manage compliance
in the social business
● IBM Content Collector archives content
from files, blogs, wikis, activities, forums,
bookmarks and profiles to make it available
for eDiscovery
● IBM Content Collector is part of the IBM
Information Lifecycle Governance portfolio
offering organizations a comprehensive
strategy for enterprise wide compliance and
governance solutions
● More information:
http://www.ibm.com/software/data/content-management/content-collector/
IBM Connections and
IBM Content Collector for Compliance

● All Connections posts, comments, blogs,
etc will be logged instantly and made
available for eDiscovery
● Vantage™ for IBM Connections helps
organizations to manage compliance across
all IBM Connections apps
● Real time integration captures all actions
instantly:
● Real-time content monitoring
● Support keyword blacklist
● Granular policies to map compliance
requirements by user type
● eDiscovery via full web UI
● Send alerts via email, e.g. when user posts
content with blacklisted phrases
IBM Connections and
Actiance Vantage for Compliance

IBM Connections “Next”

Social Business
Key Focus Areas

IBM's Social Business Leadership
The Foundation to deliver “social”
wherever it is required to increase usage
and encourage adoption
Comprehensive out-of-the-box solution for cloud,
on-premises and hybrid
Widest range of deployment options to protect
existing information technology investments
Proven Scalability and Open Standards based
architecture
2X A Leader! Forrester
Wave Enterprise
Social Platform and
Cloud Strategies for
Online Collaboration
Software Vendors
Worldwide Market
Leader for 3 years in
a row!
Leader in Aragon
Research Globe for
Enterprise Social
Software
IBM is in the leader
quadrant in the Gartner
Magic Quadrant for
Social Software in the
Workplace, August
2011
1
Source: Gartner Magic Quadrant for Social Software in the Workplace, August 2011
2
Source: The Forrester Wave™: Enterprise Social Platforms, Q3 2011 and The Forrester Wave™: Cloud Strategies for Online Collaboraton Software Vendors, Q3 2012,
Forrester Research, Inc
3
Source: IDC: Number 1 position from 2009-2011, IDC Worldwide Enterprise Social Software 2011 Vendor Shares, doc #235273, June 2012.
4
Source: Aragon Research Globe for Enterprise Social Software, Aug 2012
Native mobile support for phones and
tablets
Pipeline of innovation from IBM Research
allows us to deliver new value faster
Social meets Business Process – it's time
for a transformation

Why IBM is your best 'Social Business' Partner

Market Leadership recognized by IDC, Gartner & Forrester
– IBM is #1 Market Share Leader in Social Software Platforms
(IDC, June 2010-11)
– 35% of Fortune 100 companies have purchased IBM Social
Collaboration Software
– OpenSocial specification design leadership

Socially Designed for User Engagement
– 5th
major release since June 2007

Social “Everywhere” Strategy vs Pay Everywhere
– Investment Protection: Comprehensive out-of-the-box integration and widest
range of deployment options to protect existing information technology
investments
– Enterprise Social Software: Proven Scalability, Open Standards based
architecture ... We “socialize” your applications

Extensive Mobile support
– Blackberry, iPhone, Android & Nokia S60 3rd & 5th edition

Deep Industry Skills and Social Transformation Experience
– AGENDA: Deployment, Integration and Adoption 'Best Practices'
– Time to Market Advantage: Enabling the next generation of socially-enabled solutions on
customers' existing investments and heterogeneous platforms

Pipeline of innovation from IBM Research delivers new value faster
–

Check out what's new on
IBM Connections 4.5 IBM Connections 4.5 Overview Demo
tbd
IBM Connections 4.0 Overview Demo
http://www.youtube.com/watch?v=JOynRkYWFSM
Android Demo on YouTube
http://www.youtube.com/watch?v=-hY4z3amdt8
iPad Demo on YouTube
http://www.youtube.com/watch?v=OPS6dpO_N8o
Check out 4.5 in Greenhouse
http://bit.ly/ConnNextBeta
Sample Community in Greenhouse
http://bit.ly/40Community

New IBM Social Landing Page
http://ibm.com/social
Latest product info, research, podcasts, and
more http://www.ibm.com/lotus/connections
IBM Connections Team Blog
http://ibmsocialsoftware.com
Assets, discussion, and opinion about driving
the adoption of IBM social software
http://www.ibm.com/blogs/socialbusiness
App/Widget Catalog
http://catalog.lotus.com
External Resources and Information

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business value
Social Business
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ibm.com/social

Ibm connections 4.5 business value & overview

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