Knowledge management systems

1. KKnnoowwlleeddggee mmaannaaggeemmeenntt,, oorrggaanniizzaattiioonnaall
lleeaarrnniinngg aanndd ccoommmmuunniittiieess ooff pprraaccttiiccee
Alavi, M. & Leidner, D. E. (2001). Review: Knowledge
management and knowledge management systems: Conceptual
foundations and research issues. MIS Quarterly, 25, 107-136.
Brown, J. S. & Duguid, P. (1991). Organizational learning and
communities-of-practice: Toward a unified view of working,
learning, and innovation. Organization Science, 2(1), 40-57.
He, W., Qiao, Q., Wei, K.-K. (2009). Social relationship and its
role in knowledge management systems usage. Information &
Management, 46, 175-180.
Aleksandra & Tika

2. PPeerrssppeeccttiivveess oonn kknnoowwlleeddggee
● Perspectives on data, information, and
knowledge
● Tacit (cognitive + technical) vs. explicit
knowledge
● Individual vs. collective/social knoweldge
● Declarative, procedural, causal, conditional,
and relational knowledge

3. KKnnoowwlleeddggee mmaannaaggeemmeenntt ssyysstteemmss ((KKMMSS))
● Knowledge assets →long-term sustainable competitive
advantage
● KMS — a class of IS applied to managing
organizational knowledge
– Creation: developing new content/replacing existing
content
– Storage/retrieval: organizational memory (individual
vs. collective, semantic vs. episodic)
– Transfer: informal vs. formal, personal vs.
impersonal channels
– Application
● Social relationship: tie strength, shared norms, trust

4. WWoorrkkiinngg,, lleeaarrnniinngg aanndd iinnnnoovvaattiioonn
● Working, learning and innovation are usually
opposed to each other
– Working: canonical vs. noncanonical practices
(narration, collaboration, social construction)
– Learning: practice-based theory, emerging
noncanonical communities, fostering learning-in-working
– Innovating: discovering vs. enacting organizations
● The gap between espoused and actual
practice

5. DDiissccuussssiioonn
● What can be other factors affecting
(non)adoption of KMS in an organization?
● How can IT support processes of knowledge
creation, storage/retrieval, transfer, and
application?
● What can be the ways to close the gap
between espoused and actual practice?