1. Alec Zungu
204 Queensgate Court, 2 Queens Road, Parktown, Johannesburg 2193, South Africa
Telephone: +27 82 538 2659 (Home); +27 83 387 5809 (Cell)
Email: alecz@sassa.gov.za
Professional Profile
An ambitious, resourceful, self-disciplined 1st and 2nd line support specialist with strong technical,
problem-solving and planning capabilities, and attentive to detail when preparing technical
documentation. Exhibiting the motivation and multi-tasking abilities required to meet demanding
deadlines while maintaining the highest of standards. Quick to grasp new ideas and concepts and to
develop innovative and creative solutions to problems. Articulate and proactive, combines a
professional approach with strong interpersonal skills and can communicate concisely at all levels.
Able to work well both independently and as part of a successful and productive team with strong
leadership capabilities demonstrated in the most pressurised working environments. Persues
training and development opportunities; Strives to continuously build knowledge and skills; Shares
experties with others.
Objective
Now looking for a suitably challenging position with a well-established company, one that will
make best use of existing skills and experience, and provide opportunity for further responsibility
and professional development as well as add value to company business objectives.
Career Summary
2013 – date DESKTOP AND LAN SUPPORT TECHNICIAN – SOUTH AFRICAN
SOCIAL SECURITY AGENCY (SASSA), KZN
• Reporting to the IT infrastructure manager with responsibility for maintenance and Configuring
LAN DHCP; SASSA data network including all hardware and software, IP services and
subnetting
• Facilitating effective 1st and 2nd
line technical desktop remote support via IT service desk
telephone and email system in addition to actively training and mentoring junior IT support staff
in order to achieve optimal service delivery
• Skilled in diagnosing and resolving faults pertaining to hardware, software and network
connectivity utilising remote control software tools
• Adept in remote administration and management of customer premises equipment as well as
logging and prioritising system and user support calls for 2nd line support team
• Experience in conducting site visits for faults installation and configuration of printers, routers
and switches, creating and maintaining email profiles for users and closing the job when normal
service is resumed
• Confidently identifying, reporting and resolving all help desk incidents as they arise and
submitting suitable recommendations while observing strict customer service guidelines
• Accountable for user administration and set up, ensuring adherence to help desk policies and
procedures
• Providing comprehensive progress and statistical reports for supervisors and managers as well
as correctly managing authorised users database
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2. • Maintaining regular liaison with all key stakeholders while demonstrating good communication
skills
Career Summary cont.
2008 – 2011 MOBILE UNIT DRIVER –SASSA , KZN
• Ensuring timely arrivals at ministerial and provincial outreach events, to render all grant
administration services in designated areas
• Providing effective and professional customer service assistance by resolving grant queries
using Socpen application.
• Maintaining accurate log book in addition to administration and reporting pertaining grant
administration
• Contributing to company objectives by proactively presenting continuous positive image of
organisation and products to customers while communicating in a professional manner
• Proactively providing proffessional service to new and existing grant applicants while
maintaining relationships for
2006 – 2008 TRUCK DRIVER – TOYOTA BOSHOKU, SOUTH GATE INDUSTRIAL
PARK, KZN
• Ensuring timely delivery of products to customers in designated areas
• Providing effective and professional customer service assistance by resolving delivery and
material issue matters with supervisors at customer site
• Maintaining accurate log book in addition to administration and reporting pertaining
• Contributing to company objectives by proactively presenting continuous positive image of
organisation and products to customers while communicating in a professional manner
• Proactively building new and nurturing existing business relationships for securing repeat
business and long term customer loyalty
Education and Qualifications
2014
2015
2016-date
UNISA
Diploma in Information Technology – Mangosuthu University of Technology
Subjects: Systems Software; Development Software I; Technical Programming
Java; Information Systems I
Subjects: Development Software II, Technical Programming II, Information
Systems II, IT Skills I
Subjects: System Software III, Development Software III, Internet
Programming II and Industrial Exposure III.
(Subjects completed: Purchasing Management II; Economics IA&B; Business
Management; Information Systems I)
1994 Grade 12 – uThukela High School (Subjects: Zulu, English, Afrikaans,
Mathematics (SG), Physical Science (SG), Biology, Geography)
Alec Zungu Page 2

3. Professional Development
CCNA Certified (2014)
CCNP Incomplete – Academy only (2013)
CompTIA A+ Certified (2009) International
N2 2005(Electrical Engineering)
ICDL ICDL (Certified)
ITIL ITIL (Foundation)Certified
Key Technical Skills
MS Word; MS Excel; MS PowerPoint; LAN; CISCO; HP Swithes & Routers; MS Outlook; MS
Outlook Express; GroupWise; VPN; Windows 98/2000/XP; Vista; Windows 7, 8 Linux, VMWare
and OSX 10.0; MS Internet Explorer; MS Projects; MS Planning Tools; PC hardware, peripherals;
MS Desktop OS; Broadband Service; Firewall Service; Back-up Systems; MS Exchange & Active
Directory; VPN Connectionsn, Networking Skills; LAN configururing and Troubleshooting;
DHCP; LAN; WAN connectivity, PL/SQL,Systems Analysis and Design, Project Management
Skills, Network Security Skills. Interpersonal skills.
Development Languages, C# and Java, Web-design HTML5, PHP and Java Script.
General
Languages: Zulu (vernacular); English; Xhosa
Driving Licence: Code EC (14) with PDP obtained in 2000
Other:  Advanced Safety Skills from NOSA
 Fire-Fighting Skills & rescuing people during emergencies
 Advanced Driving Skills
 Electricity Equipment Testing & Connecting
 Calculating Fuel Consumption & Vehicle Efficiency
 Network points installations and repairs
 Building Cat5e and Cat6 cables
 OHS act no. 85 as Ammended by Occupational Health and Safety Act, No.
181 of 1993.
 State Information Agency Act no.88 of 1998 As Ammended
 Batho Pele Princiles
 Social assitance Act of 2004
 Protection of Information Act no.84 of 1982
References are available on request
Ms R Marillier ICT Manager
Company: SASSA: 0338463387
Mr Petros Mthembu Shipping Manager
Company: Toyota Boshuku: 0319494000
Alec Zungu Page 3