Implementation of Quality and Environmental Management Systems

1. Profitability, Quality,
Environmental and Process
Improvement Services
The Road to Success
Overview
Introduction ..................................................... 2
Quality Management Systems ...................... 3
Environmental Management Systems ........ 4
Process Improvement Workshops ............... 5
Special Engagements ..................................... 6
Consultant Profiles .......................................... 7
Client References............................................. 8
UHY Advisors, Inc.
Quality and Process Improvement Consulting
ISO 9001:2000 Certified
26200 American Drive Suite 500
Southfield, MI 48086
248-355-1040
www.uhy-us.com
UHY ADVISORS, INC. rev. 1/12/09 Page 1

2. The Road to Registration
Profit & Process Improvement Consulting
ISO 9001:2000 Certified
Dear Process Improvement Professional:
We appreciate the opportunity to present the enclosed information detailing UHY Advisors’ Quality and
Process Improvement Consulting services.
For over 30 years UHY Advisors has been acting as business advisors to closely held and family owned
businesses. Experience has taught us that the needs of each business are as unique as its owners. Our
consultants' first priority is to understand the concerns and needs of the client. Armed with this
understanding, we approach the analysis of a problem in a way that leads to a client-specific solution.
Flexibility characterizes our approach to providing Quality and Process Improvement consulting
services. Our consultants are prepared to tackle assignments as large as managing a complete
business transformation process, or as small as assessing a single operation within a business. When
necessary, our consultant can partner with other practices within UHY Advisors, or even third-party
firms to deliver total turn-key solutions. Our flexibility is demonstrated by the breadth of services we
offer.
Our consultants want to help make your business more successful. Because we focus on small and
middle market clients, we are able to structure engagements that are affordable, involve your personnel,
and add value to your business.
Our program is based on a hands-on philosophy where your project is staged to achieve the designated
corporate goals and objectives. All of our consulting team members are experienced and certified. We
have assisted over 220 companies in their process improvement efforts over the past 15 years. We
have worked with clients ranging from four employees to organizations with over 16,000 employees.
Our team of consultants has experience in a wide range of industries, including metal fabrication, tool &
die, distribution, specialty equipment fabrication, injection molding, chemical and batch processing,
design & development, CAD/CAM, construction, retail services, transportation, and software.
We look forward to an opportunity to discuss our services with you in greater detail. If we can answer
any questions you may have or if you would like to schedule a meeting to discuss your specific business
objectives, please do not hesitate to call me at (248) 204-9447 or on my cell phone at (248) 496-9844.
Sincerely,
Alan K. Lund
Consulting Principal
UHY ADVISORS, INC. rev. 1/12/09 Page 2

3. Quality Management Systems
Quality Roadmap
The Road to Success
Our Proven Program
Implementation Planning
• Baseline Assessment
Head in the Right Direction
• Management Overview
• Define Responsibilities
We, at UHY Advisors provide di-
• Refine Goals/Objectives
rection to build and maintain a
• Establish Milestones
usable Business & Quality Man-
agement System, structured for
Employee Awareness
process improvement success.
• Conduct Employee Overview
• Identify Obstacles
Most companies are facing the
• Establish Key Support Staff
reality that they need to imple-
ment a Business Management
Process Mapping &
System in order to stay competi- Not Just for the
Document Development
tive in today’s market.
Automotive Industry
• Sessions with Action Team
• Policy and Procedure Review
With time and resources ISO can be used by any business,
• Develop Work Instructions
stretched to their limit, you have whether manufacturing or service-
to find a way to improve & based, to help your company achieve
Registrar Planning
strengthen your existing proc- its goals and objectives. Companies
• Identify & Interview Registrar
esses in order to establish effec- in a variety of industries are using
• Select Registrar
tive & efficient business opera- ISO 9000’s set of “best business
• Conduct Management Review
tions. practices” to improve their opera-
tions and increase profits.
Implementation Roll Out &
UHY Advisors, a leading Michi-
Internal Auditing
gan-based financial and business Companies that integrate the re-
• Finalize Documentation
consulting firm, has a dedicated quirement into their business opera-
• Internal Audit Training
team of professionals who are tions and use ISO as a springboard
• Conduct Employee Training
actively involved in assisting for additional improvement are bene-
companies in the implementation fiting most from achieving registra-
Quality System Implementa-
of business & quality manage- tion.
tion
ment systems.
• Conduct Audits Executive management from all sec-
• Corrective & Preventive Action
Our implementation methodology tors are recognizing the benefits of
• Conduct Employee Training
has been used by over 220 com- implementing an effective quality
panies to achieve process im- system and the positive effects of
Final Audit Preparation
provement and quality manage- recognition from independent third-
• Document Review by Registrar
ment system registration; this party registrar. We have or are in
• Readiness Assessment
program format has resulted in a the process of assisting companies to
• Conduct Management Review
100% success rate in our cli- become successfully registered to
ent's first attempt at the for- the following standards:
Registration Audit
mal registration audit.
• Pre Assessment by Registrar ISO 9001:2000
• Implement Corrective Action
Our program efforts are led by ISO/TS 16949
an ANAB / IRCA certified Quality • Registrar Final Audit ISO 14001
Systems Lead Auditor with 20 + AS 9100
years of manufacturing experi- ISO/TS/AS CERTIFICATE AS 9110
ence. ISO/IEC 17025 Lab Accreditation
UHY ADVISORS, INC. rev. 1/12/09 Page 3

4. Environmental Management Systems
Environmental Roadmap
The Road to Success
cant impact to the environment
and integrating these and all of
Protecting Our Future
the requirements of ISO 14001
into your operations.
General Motors, Ford and Daimler
Chrysler have made it clear that
It is important that your Quality
improving business practices that
Management System (ISO/TS/AS
protect the environment is a prior-
9000) is integrated with your
ity. They are taking responsibility
Environmental Management Sys-
for the environmental consequences
tem (ISO 14001). Our approach Corporate Image:
of their manufacturing processes
employs a strategy to harmonize
and requiring that their suppliers do Invaluable Marketing Tool
the standards to provide a foun-
the same.
dation for your company to re-
Sustainable growth is the buzz
duce costs, improve profitability
General Motors says that all suppli-
word for the new century. Busi-
and increase productivity.
ers must certify an Environmental
ness partners, bankers and inves-
Management System (EMS) that
tors demand to see evidence of
conforms to ISO 14001.
sustainable growth.
Ford says that suppliers must have
A company with an effective Qual-
all sites certified.
ity Management System and Envi-
ronmental Management System is
Daimler Chrysler required its suppli-
an attractive prospect for investors
ers to be registered to ISO 14001.
looking at sustainable growth. Be-
cause more customers are requir-
ISO 14001 is not just for the auto-
ing that their suppliers have a cer-
motive industry. Companies world-
tified EMS and QMS in place, certi-
wide are realizing the benefits of
fied companies have a competitive
implementing an EMS in reduction
advantage. The perception of a
of waste steams, lower consump-
company’s commitment to environ-
tion of natural resources, good cor-
mental responsibility improves its
porate image, decreased liability
image with the public, customers
costs and improved positioning with
and in the political arena.
bankers and investors.
Recent surveys show that a grow-
Our Quality and Process Improve-
ing number of ISO 9000 registered
ment Consulting Services team has
clients plan to pursue ISO 14001 –
the expertise to address the com-
and that percentage is on the in-
plex issues in implementing an Envi-
crease. Being one of the first com-
ronmental Management System.
panies in your industry to achieve
We can assist you in developing an
ISO 14001 will help you gain the
environmental policy, identifying the
edge over competition.
environmental aspects of your op-
erations, legal requirements, moni-
toring and measurement of key
characteristics that pose a signifi-
UHY ADVISORS, INC. rev. 1/12/09 Page 4

5. Process Improvement Workshops
Internal Auditing Workshop Business Process Auditing Workshop
This two day workshop will provide your Internal Audit A key element of continuous improvement is to develop
Team members with hands-on instruction regarding the and implement an audit program that not only fulfills ISO/
strategy, planning, conducting of, and documentation asso- QS requirements but also establishes a viable system to
ciated with an effective Internal Auditing Program. This achieve corporate objectives. Business Process Audits
workshop includes an overview of ISO/QS and is geared bring a new perspective to the audit program and an addi-
towards team members with little or limited knowledge of tional level of corporate value.
quality systems.
Strategic Business Planning
Root Cause Analysis This hands-on workshop will provide attendees with the
A key element of continuous improvement is to determine tools and understanding needed to develop and implement
the quot;root causesquot; of nonconforming products or services. a strategic business planning process within your organiza-
The goal of an effective Root Cause Analysis Program and tion. It workshop is typically held on three half days over a
this workshop is to bring systematic logic to “judgmental” period of 2-3 months.
problem solving. This workshop provides attendees with a
ISO 14001 –
hands-on approach to identifying problems, data require-
Environmental Management Systems
ments, possible causes and developing objectives for solu-
tions. Attendees learn how to narrow causes by identifying Provides participants with an overview of the requirements
the most appropriate “quality tools” to use for analysis pur- of ISO 14001 and presents a strategic plan to effectively
poses. implement an Environmental Management System (EMS)
with emphasis on the importance of integrating your EMS
Failure Mode and Effects Analysis (FMEA) with your current Quality Management System.
Attendees will develop an understanding of the fundamen-
ISO/TS 16949
tals of an effective FMEA process, recommended tech-
niques, conducting a FMEA meeting process, and the im- This workshop introduces ISO/TS 16949, along with back-
portance of the Risk Priority Number (RPN). Participants ground information on the VDU 6.1 (German), AVIS
will be actively involved in developing documentation of (Italian), and EAQF (French) standards and provides atten-
dees with the differences between the current QS 9000 3rd
the FMEA process.
Edition and ISO/TS 16949.
Reliability & Maintainability
Implementing ISO/IEC 17025
This workshop will provide a company’s R&M Team mem-
bers with hands-on instruction regarding the strategy, plan- This one day workshop provides attendees with an under-
ning, conducting of, and documentation associated with an standing of the laboratory accreditation process and steps
effective Reliability & Maintainability Program (R&M). associated with becoming a certified calibration and test
facility, how to best implement the requirements and how
APQP – Advanced Product Quality Planning to structure supporting documentation.
Participants will understand the steps required to complete a
SPC / MSA
successful and efficient quality planning cycle, work prac-
tices, tools and analytical techniques used, the creation and Participants will understand the fundamentals of statistical
execution of quality plans and use of cross-functional teams tools and measurement system analysis, learn how to select
in the planning cycle. and implement the most appropriate analysis tool for evalu-
ating and improving company processes and products, con-
struction and interpretation of control charts and evaluating
process capability.
We can schedule any of these workshops on site for your company for up to 20 attendees, please call for details. We will be
pleased to customize workshops for your company.
The above workshops are periodically scheduled at UHY Advisors in Southfield and Sterling Heights.
Please call us for information about scheduling a workshop or to be placed on our mailing list to be notified of upcoming
workshops.
UHY ADVISORS, INC. rev. 1/12/09 Page 5

6. Special Engagements
Business Assessment &
We conduct targeted engagements to assess your proc-
esses and provide an evaluation of the process efficien- Strategy Alignment
cies and opportunities for improvement. In addition, we Client Issue: Client’s sales have grown from $5.5M in 1994
can provide services to help facilitate the implementation to just over $17M in 2000. The client’s profit margins contin-
of these recommendations. Examples of our accom- ued to erode due to inconsistency in business processes, lack
plishments are: of a strategic plan to handle new business requests, and lack of
processing controls to meet required product ship dates.
Solution: Consultants used UHY Advisors’ Business Assess-
Manufacturing Process Optimization ment Tool to examine all critical areas of the client’s operations
in order to determine where processes needed to be formal-
Client Issue: A precision machining company providing jet
ized, what operations were not value-added, and where per-
engine components to the aerospace industry wanted to reduce
sonnel needed additional resources to achieve the desired re-
the time required to develop repairs for jet engine parts. Cur-
sults. The output of this assessment was a strategic plan and
rent development times ranged from 10 to over 18 months. The
a series of corrective actions. Client’s business operations are
client requested assistance in identifying processing bottle-
on a positive trend line to meet and potentially exceed profit
necks, developing viable solutions, optimizing operations and
margin requirements.
implementing best practice recommendations.
Business Unit Interactions
Solution: UHY Advisors completed an assessment of manu-
facturing operations, including material flow, machining center
utilization, repair order process flow, and part Value-Added/
Wait Time constraints. The output of the assessment was a
strategic report presented to the client’s executive management
team. Client implemented several recommendations and has
reduced the average time to develop a repair part to less than
180 days.
Root Cause Analysis
Client Issue: The client was experiencing a problem with an
inner company process; different departments involved had
tried to solve the problem on numerous occasions with limited
success.
Solution: Conduct a Root Cause Analysis workshop with the
managers involved with this process, to equip them with an
understanding of problem solving techniques. The workshop
Client Issue: A mid-sized distributor of electrical contractor
provided the tools and plan needed to help them to determine
materials could not break the sales plateau of $60M. With ten
the root cause of the problem. Applying the techniques learned
branches located within a 100 mile radius from their corporate
solved the problem and it provided a useable system that can
offices, the company was structured to do over $100M. The
be used for future problems.
client requested assistance in identifying process improvements
to achieve the $100M sales objective.
Lean Manufacturing Solution: Using a process improvement model, our consult-
ants identified the primary obstacle to improving sales were a
Client Issue: An automotive paint producer requested assis-
combination of “business silos” where personnel were not re-
tance in identifying opportunities to improve the company’s
sponsive to internal customer needs and the lack of clear chan-
total operations, from front office operations to shipping & re-
nels of communication to quoting new business in an expedited
ceiving; along with guidance in forming and facilitating Lean
manner. A series of business unit meetings in conjunction with
Manufacturing Work Teams.
the development of business unit interaction diagrams, allowed
the client to implement progressive systems that broke the
Solution: UHY Advisors conducted a business assessment to
$60M barrier and reach nearly $75M within one and a half
identify process improvement opportunities, provide direction in
years.
forming Lean Manufacturing Teams, and facilitate team meet-
ings where personnel identified process improvement ideas,
prioritized short-term and long-term goals, and implemented a
wide range of process improvement initiatives.
UHY ADVISORS, INC. rev. 1/12/09 Page 6

7. Professional Roadmap
The Road to Success
Consultant Profiles
ALAN K. LUND
Alan Lund is the group's Consulting Principal. He received his BS degree in Me-
chanical Engineering from Iowa State University and has over 20 years of manu-
facturing, plant operations, and fabrication process experience. He has worked
with a wide variety of companies to implement process improvement initiatives,
including ISO, TS and AS 9000 since 1992.
Alan is certified as a RAB Quality System Lead Auditor and as an IRCA (United
Kingdom) Lead Assessor. He is a member of the American Society for Quality
(ASQ) and the International Organization for Standardization Technical Advisory
Group (ISO TAG 176) and has been actively involved in the review and develop-
ment of ISO Standards and user applications of proposed ISO Standard revisions.
DAWN GREGO
Dawn is a Consulting Manager with experience in a variety of manufacturing in-
dustries with a specialty in aerospace organizations. Dawn has 15 years of direct
aerospace manufacturing work experience and has assisted companies in the im-
plementation and maintenance of ISO 9001:2000, AS 9100 and AS 9110.
Dawn also specializes in the development and presentation of various training
workshops including internal quality auditing, root cause analysis and document
management.
UHY ADVISORS, INC. rev. 1/12/09 Page 7

8. Quality and Process Improvement Roadmap
The Road to Success
Client Testimonials
“…We found that the certification had become secon-
“…After attempting registration on our own, UHY helped
dary. What we received from the discipline of going
get us over the hurdles to achieve ISO 9001 registration.
through the process (of ISO 9001:2000 certification) is a
UHY delivered on all they promised and their staff’s un-
whole box of tools… As a result of this process all of our
derstanding of our company’s processes and the applica-
measurables are rising. Customer satisfaction numbers
tion of ISO to our business was key to our success in im-
are steadily climbing and most importantly that great
plementation.”
measurable for all of us, the profit of the store is also
Paul Hatcher
rising.” Andy Anderson
Oliver/Hatcher Construction, Inc.
Anderson Honda
“Becoming certified under ISO is a very challenging task
“Very pleased with our consultant! Knows ISO 9001 ele-
and UHY helped us achieve registration of a useful quality
ments as an expert. Fresh views, outstanding communication
system more quickly and probably less expensively than
skill sets…quot;
we could have done it alone.
Lou Gorga
Robert E. Luetje
Black Box Corporation
Kolene Corporation
“…Baker Concrete is flying the ISO 9001 flag proudly
“…When we first began ISO implementation at VAMP I
and does so with tremendous gratitude for your personal
thought it would be one more burden, one more useless
attention and the dedicated efforts from the entire UHY
exercise aimed only at compliance with the Standard. But,
team. Your ability to lead the process and make some-
because UHY helped us create the documentation to fit
thing happen mirrors the mindset at Baker and certainly
ISO into the way we do business, instead of forcing VAMP
was the key to obtaining registration.”
to change the way it does business, our company has im-
Douglas McNames
proved - our processes are streamlined and we are more
Baker Concrete Construction
organized.”
Corporate and Midwest Region
Allan Topolewski
VAMP Company
“…The implementation advice we received from UHY
staff met the intent of the standard, but was practical, too.
“The Consultant’s overall professionalism and knowledge of
We now have a quality system that works, instead of just
the ISO/TS requirements greatly helped in our certification
a nice manual for the registrar to admire.”
upgrade. The registrar mentioned that we were one of the best
Jim Lisoski
prepared companies that he had audited..”
Quasar Industries
Jim Rose
Induction Services
Selected References
Baker Concrete Construction Doug McNames Concrete Construction ISO 9001:2000 (513) 539-4000
Belle Tire Susan Slattery Commercial & Retail Tire Services ISO 9001:2000 (313) 271-9400
Liebherr Aerospace Jim Will FAA Repair Station AS 9110 (734) 944-6389
Gentz Industries Ray Holm Aircraft Turbines & Components ISO / AS 9100 (586) 772-2500
Kolene Corporation Jim Malloy Salt Bath Equipment ISO 9001:2000 (313) 273-9220
Con-Way Transportation Albert Zahn Trucking & Logistics ISO 9001/14001 (567) 230-9373
Oliver/ Hatcher Construction Paul Hatcher Construction - Design and Build ISO 9001:2000 (248) 374-1100
Accurate Gauge & Mfg. Co. Darrin Soukup Precision Machining ISO/TS 16949 (586) 917-0658
Black Box Corporation Carol DiPizzia Voice, Data & Network Products ISO 9001:2000 (724) 873-6484
Greene Metal Products Jamie Schneider Military Machining / Assembly ISO 9001:2000 (586) 465-6800
Three Dimensional Services Mike Baranowski Rapid Prototyping & Machining ISO 9001/QS 9000 (248) 852-1333
Vamp Company Allan Topolewski Cold Formed Weld Nuts ISO 9001:2000 (734) 676-8020
UHY ADVISORS, INC. rev. 1/12/09 Page 8