SlideShare ist ein Scribd-Unternehmen logo

HCI 3e - Ch 11: User support

•Als PPT, PDF herunterladen•
•
Alan Dix
Alan Dix

This document discusses different approaches to providing user support, including quick reference help, tutorials, documentation, wizards, and adaptive help systems. It covers the requirements of user support like availability, accuracy, consistency, and flexibility. Approaches discussed include command assistance, context sensitive help, online tutorials, documentation, wizards, assistants, and adaptive help systems. Key challenges of adaptive help systems include the knowledge requirements and controlling the interaction.

BildungTechnologie
1 von 17
chapter 11 user support
user support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to user support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to user support (ctd) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
wizards and assistants ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adaptive Help Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge representation User modeling ,[object Object],[object Object],[object Object],[object Object]
Approaches to user modelling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge representation Domain and task modelling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge representation Advisory strategy ,[object Object],[object Object]
Techniques for knowledge representation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problems with knowledge representation and modelling ,[object Object],[object Object],[object Object]
Issues in adaptive help ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Designing user support ,[object Object],[object Object],[object Object]
Presentation issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Implementation issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Empfohlen

HCI 3e - Ch 4: Paradigms
HCI 3e - Ch 4: ParadigmsHCI 3e - Ch 4: Paradigms
HCI 3e - Ch 4: ParadigmsAlan Dix
 
HCI 3e - Ch 5: Interaction design basics
HCI 3e - Ch 5: Interaction design basicsHCI 3e - Ch 5: Interaction design basics
HCI 3e - Ch 5: Interaction design basicsAlan Dix
 
HCI 3e - Ch 7: Design rules
HCI 3e - Ch 7: Design rulesHCI 3e - Ch 7: Design rules
HCI 3e - Ch 7: Design rulesAlan Dix
 
HCI 3e - Ch 6: HCI in the software process
HCI 3e - Ch 6: HCI in the software processHCI 3e - Ch 6: HCI in the software process
HCI 3e - Ch 6: HCI in the software processAlan Dix
 
HCI 3e - Ch 17: Models of the system
HCI 3e - Ch 17: Models of the systemHCI 3e - Ch 17: Models of the system
HCI 3e - Ch 17: Models of the systemAlan Dix
 
HCI 3e - Ch 19: Groupware
HCI 3e - Ch 19: GroupwareHCI 3e - Ch 19: Groupware
HCI 3e - Ch 19: GroupwareAlan Dix
 
HCI - Chapter 6
HCI - Chapter 6HCI - Chapter 6
HCI - Chapter 6Alan Dix
 
HCI 3e - Ch 8: Implementation support
HCI 3e - Ch 8: Implementation supportHCI 3e - Ch 8: Implementation support
HCI 3e - Ch 8: Implementation supportAlan Dix
 

Empfohlen

HCI 3e - Ch 4: Paradigms
HCI 3e - Ch 4: ParadigmsHCI 3e - Ch 4: Paradigms
HCI 3e - Ch 4: ParadigmsAlan Dix
 
HCI 3e - Ch 5: Interaction design basics
HCI 3e - Ch 5: Interaction design basicsHCI 3e - Ch 5: Interaction design basics
HCI 3e - Ch 5: Interaction design basicsAlan Dix
 
HCI 3e - Ch 7: Design rules
HCI 3e - Ch 7: Design rulesHCI 3e - Ch 7: Design rules
HCI 3e - Ch 7: Design rulesAlan Dix
 
HCI 3e - Ch 6: HCI in the software process
HCI 3e - Ch 6: HCI in the software processHCI 3e - Ch 6: HCI in the software process
HCI 3e - Ch 6: HCI in the software processAlan Dix
 
HCI 3e - Ch 17: Models of the system
HCI 3e - Ch 17: Models of the systemHCI 3e - Ch 17: Models of the system
HCI 3e - Ch 17: Models of the systemAlan Dix
 
HCI 3e - Ch 19: Groupware
HCI 3e - Ch 19: GroupwareHCI 3e - Ch 19: Groupware
HCI 3e - Ch 19: GroupwareAlan Dix
 
HCI - Chapter 6
HCI - Chapter 6HCI - Chapter 6
HCI - Chapter 6Alan Dix
 
HCI 3e - Ch 8: Implementation support
HCI 3e - Ch 8: Implementation supportHCI 3e - Ch 8: Implementation support
HCI 3e - Ch 8: Implementation supportAlan Dix
 
HCI 3e - Ch 14: Communication and collaboration models
HCI 3e - Ch 14: Communication and collaboration modelsHCI 3e - Ch 14: Communication and collaboration models
HCI 3e - Ch 14: Communication and collaboration modelsAlan Dix
 
HCI 3e - Ch 15: Task analysis
HCI 3e - Ch 15: Task analysisHCI 3e - Ch 15: Task analysis
HCI 3e - Ch 15: Task analysisAlan Dix
 
HCI - Chapter 1
HCI - Chapter 1HCI - Chapter 1
HCI - Chapter 1Alan Dix
 
HCI 3e - Ch 3: The interaction
HCI 3e - Ch 3: The interactionHCI 3e - Ch 3: The interaction
HCI 3e - Ch 3: The interactionAlan Dix
 
HCI 3e - Ch 2: The computer
HCI 3e - Ch 2: The computerHCI 3e - Ch 2: The computer
HCI 3e - Ch 2: The computerAlan Dix
 
HCI 3e - Ch 1: The human
HCI 3e - Ch 1: The humanHCI 3e - Ch 1: The human
HCI 3e - Ch 1: The humanAlan Dix
 
Multimodal Interaction
Multimodal InteractionMultimodal Interaction
Multimodal InteractionMaleeha Khawar Hashmie
 
HCI - Chapter 3
HCI - Chapter 3HCI - Chapter 3
HCI - Chapter 3Alan Dix
 
HCI 3e - Ch 12: Cognitive models
HCI 3e - Ch 12: Cognitive modelsHCI 3e - Ch 12: Cognitive models
HCI 3e - Ch 12: Cognitive modelsAlan Dix
 
HCI 3e - Ch 10: Universal design
HCI 3e - Ch 10: Universal designHCI 3e - Ch 10: Universal design
HCI 3e - Ch 10: Universal designAlan Dix
 
HCI 3e - Ch 13: Socio-organizational issues and stakeholder requirements
HCI 3e - Ch 13: Socio-organizational issues and stakeholder requirementsHCI 3e - Ch 13: Socio-organizational issues and stakeholder requirements
HCI 3e - Ch 13: Socio-organizational issues and stakeholder requirementsAlan Dix
 
Human computer interaction -Input output channel
Human computer interaction -Input output channelHuman computer interaction -Input output channel
Human computer interaction -Input output channelN.Jagadish Kumar
 
Hci In The Software Process
Hci In The Software ProcessHci In The Software Process
Hci In The Software Processahmad bassiouny
 
HCI - Chapter 2
HCI - Chapter 2HCI - Chapter 2
HCI - Chapter 2Alan Dix
 
HCI 3e - Ch 9: Evaluation techniques
HCI 3e - Ch 9: Evaluation techniquesHCI 3e - Ch 9: Evaluation techniques
HCI 3e - Ch 9: Evaluation techniquesAlan Dix
 
HCI 3e - Ch 4 (extra):
HCI 3e - Ch 4 (extra):HCI 3e - Ch 4 (extra):
HCI 3e - Ch 4 (extra):Alan Dix
 
user support system in HCI
user support system in HCIuser support system in HCI
user support system in HCIUsman Mukhtar
 
The computer HCI
The computer HCIThe computer HCI
The computer HCIPhD Research Scholar
 
What Is Interaction Design
What Is Interaction DesignWhat Is Interaction Design
What Is Interaction DesignGraeme Smith
 
Models of Interaction
Models of InteractionModels of Interaction
Models of InteractionjbellWCT
 
E3 chap-11
E3 chap-11E3 chap-11
E3 chap-11Welly Dian Astika
 
User Support
User SupportUser Support
User SupportIrfan Haidar
 

Weitere ähnliche Inhalte

Was ist angesagt?

HCI 3e - Ch 14: Communication and collaboration models
HCI 3e - Ch 14: Communication and collaboration modelsHCI 3e - Ch 14: Communication and collaboration models
HCI 3e - Ch 14: Communication and collaboration modelsAlan Dix
 
HCI 3e - Ch 15: Task analysis
HCI 3e - Ch 15: Task analysisHCI 3e - Ch 15: Task analysis
HCI 3e - Ch 15: Task analysisAlan Dix
 
HCI - Chapter 1
HCI - Chapter 1HCI - Chapter 1
HCI - Chapter 1Alan Dix
 
HCI 3e - Ch 3: The interaction
HCI 3e - Ch 3: The interactionHCI 3e - Ch 3: The interaction
HCI 3e - Ch 3: The interactionAlan Dix
 
HCI 3e - Ch 2: The computer
HCI 3e - Ch 2: The computerHCI 3e - Ch 2: The computer
HCI 3e - Ch 2: The computerAlan Dix
 
HCI 3e - Ch 1: The human
HCI 3e - Ch 1: The humanHCI 3e - Ch 1: The human
HCI 3e - Ch 1: The humanAlan Dix
 
HCI - Chapter 3
HCI - Chapter 3HCI - Chapter 3
HCI - Chapter 3Alan Dix
 
HCI 3e - Ch 12: Cognitive models
HCI 3e - Ch 12: Cognitive modelsHCI 3e - Ch 12: Cognitive models
HCI 3e - Ch 12: Cognitive modelsAlan Dix
 
HCI 3e - Ch 10: Universal design
HCI 3e - Ch 10: Universal designHCI 3e - Ch 10: Universal design
HCI 3e - Ch 10: Universal designAlan Dix
 
HCI 3e - Ch 13: Socio-organizational issues and stakeholder requirements
HCI 3e - Ch 13: Socio-organizational issues and stakeholder requirementsHCI 3e - Ch 13: Socio-organizational issues and stakeholder requirements
HCI 3e - Ch 13: Socio-organizational issues and stakeholder requirementsAlan Dix
 
Human computer interaction -Input output channel
Human computer interaction -Input output channelHuman computer interaction -Input output channel
Human computer interaction -Input output channelN.Jagadish Kumar
 
Hci In The Software Process
Hci In The Software ProcessHci In The Software Process
Hci In The Software Processahmad bassiouny
 
HCI - Chapter 2
HCI - Chapter 2HCI - Chapter 2
HCI - Chapter 2Alan Dix
 
HCI 3e - Ch 9: Evaluation techniques
HCI 3e - Ch 9: Evaluation techniquesHCI 3e - Ch 9: Evaluation techniques
HCI 3e - Ch 9: Evaluation techniquesAlan Dix
 
HCI 3e - Ch 4 (extra):
HCI 3e - Ch 4 (extra):HCI 3e - Ch 4 (extra):
HCI 3e - Ch 4 (extra):Alan Dix
 
user support system in HCI
user support system in HCIuser support system in HCI
user support system in HCIUsman Mukhtar
 
What Is Interaction Design
What Is Interaction DesignWhat Is Interaction Design
What Is Interaction DesignGraeme Smith
 
Models of Interaction
Models of InteractionModels of Interaction
Models of InteractionjbellWCT
 

Was ist angesagt? (20)

HCI 3e - Ch 14: Communication and collaboration models
HCI 3e - Ch 14: Communication and collaboration modelsHCI 3e - Ch 14: Communication and collaboration models
HCI 3e - Ch 14: Communication and collaboration models
 
HCI 3e - Ch 15: Task analysis
HCI 3e - Ch 15: Task analysisHCI 3e - Ch 15: Task analysis
HCI 3e - Ch 15: Task analysis
 
HCI - Chapter 1
HCI - Chapter 1HCI - Chapter 1
HCI - Chapter 1
 
HCI 3e - Ch 3: The interaction
HCI 3e - Ch 3: The interactionHCI 3e - Ch 3: The interaction
HCI 3e - Ch 3: The interaction
 
HCI 3e - Ch 2: The computer
HCI 3e - Ch 2: The computerHCI 3e - Ch 2: The computer
HCI 3e - Ch 2: The computer
 
HCI 3e - Ch 1: The human
HCI 3e - Ch 1: The humanHCI 3e - Ch 1: The human
HCI 3e - Ch 1: The human
 
Multimodal Interaction
Multimodal InteractionMultimodal Interaction
Multimodal Interaction
 
HCI - Chapter 3
HCI - Chapter 3HCI - Chapter 3
HCI - Chapter 3
 
HCI 3e - Ch 12: Cognitive models
HCI 3e - Ch 12: Cognitive modelsHCI 3e - Ch 12: Cognitive models
HCI 3e - Ch 12: Cognitive models
 
HCI 3e - Ch 10: Universal design
HCI 3e - Ch 10: Universal designHCI 3e - Ch 10: Universal design
HCI 3e - Ch 10: Universal design
 
HCI 3e - Ch 13: Socio-organizational issues and stakeholder requirements
HCI 3e - Ch 13: Socio-organizational issues and stakeholder requirementsHCI 3e - Ch 13: Socio-organizational issues and stakeholder requirements
HCI 3e - Ch 13: Socio-organizational issues and stakeholder requirements
 
Human computer interaction -Input output channel
Human computer interaction -Input output channelHuman computer interaction -Input output channel
Human computer interaction -Input output channel
 
Hci In The Software Process
Hci In The Software ProcessHci In The Software Process
Hci In The Software Process
 
HCI - Chapter 2
HCI - Chapter 2HCI - Chapter 2
HCI - Chapter 2
 
HCI 3e - Ch 9: Evaluation techniques
HCI 3e - Ch 9: Evaluation techniquesHCI 3e - Ch 9: Evaluation techniques
HCI 3e - Ch 9: Evaluation techniques
 
HCI 3e - Ch 4 (extra):
HCI 3e - Ch 4 (extra):HCI 3e - Ch 4 (extra):
HCI 3e - Ch 4 (extra):
 
user support system in HCI
user support system in HCIuser support system in HCI
user support system in HCI
 
The computer HCI
The computer HCIThe computer HCI
The computer HCI
 
What Is Interaction Design
What Is Interaction DesignWhat Is Interaction Design
What Is Interaction Design
 
Models of Interaction
Models of InteractionModels of Interaction
Models of Interaction
 

Ähnlich wie HCI 3e - Ch 11: User support

Design process design rules
Design process design rulesDesign process design rules
Design process design rulesPreeti Mishra
 
Usability Engineering General guidelines
Usability Engineering General guidelinesUsability Engineering General guidelines
Usability Engineering General guidelinesREHMAT ULLAH
 
Smas Hits May 11, 2009 Sensex Down 193 Points On Profit Booking
Smas Hits May 11, 2009 Sensex Down 193 Points On Profit BookingSmas Hits May 11, 2009 Sensex Down 193 Points On Profit Booking
Smas Hits May 11, 2009 Sensex Down 193 Points On Profit BookingJagannadham Thunuguntla
 
Usability Heuristics
Usability HeuristicsUsability Heuristics
Usability HeuristicsOvidiu Von M
 
Applying user modelling to human computer interaction design
Applying user modelling to human computer interaction designApplying user modelling to human computer interaction design
Applying user modelling to human computer interaction designNika Stuard
 
Software Documentation "writing to guide- procedures"
Software Documentation "writing to guide- procedures"Software Documentation "writing to guide- procedures"
Software Documentation "writing to guide- procedures"Ra'Fat Al-Msie'deen
 
Users And Business Functions Of Applications
Users And Business Functions Of ApplicationsUsers And Business Functions Of Applications
Users And Business Functions Of ApplicationsOvidiu Von M
 
Expert system prepared by fikirte and hayat im assignment
Expert system prepared by fikirte and hayat im assignmentExpert system prepared by fikirte and hayat im assignment
Expert system prepared by fikirte and hayat im assignmentfikir getachew
 
Design-Principles.ppt
Design-Principles.pptDesign-Principles.ppt
Design-Principles.pptnazimsattar
 
16 user interfacedesign
16 user interfacedesign16 user interfacedesign
16 user interfacedesignrandhirlpu
 
What I Learned In Pr Writing
What I Learned In Pr WritingWhat I Learned In Pr Writing
What I Learned In Pr Writingcwhitin4
 
Designfor Strangers
Designfor StrangersDesignfor Strangers
Designfor Strangersguest08cd22
 

Ähnlich wie HCI 3e - Ch 11: User support (20)

E3 chap-11
E3 chap-11E3 chap-11
E3 chap-11
 
User Support
User SupportUser Support
User Support
 
e3-chap-11.ppt
e3-chap-11.ppte3-chap-11.ppt
e3-chap-11.ppt
 
Design process design rules
Design process design rulesDesign process design rules
Design process design rules
 
Usability Engineering General guidelines
Usability Engineering General guidelinesUsability Engineering General guidelines
Usability Engineering General guidelines
 
Slides chapter 12
Slides chapter 12Slides chapter 12
Slides chapter 12
 
HCI chp: 11
HCI chp: 11HCI chp: 11
HCI chp: 11
 
Ch16
Ch16Ch16
Ch16
 
Smas Hits May 11, 2009 Sensex Down 193 Points On Profit Booking
Smas Hits May 11, 2009 Sensex Down 193 Points On Profit BookingSmas Hits May 11, 2009 Sensex Down 193 Points On Profit Booking
Smas Hits May 11, 2009 Sensex Down 193 Points On Profit Booking
 
Usability Heuristics
Usability HeuristicsUsability Heuristics
Usability Heuristics
 
Applying user modelling to human computer interaction design
Applying user modelling to human computer interaction designApplying user modelling to human computer interaction design
Applying user modelling to human computer interaction design
 
Software Documentation "writing to guide- procedures"
Software Documentation "writing to guide- procedures"Software Documentation "writing to guide- procedures"
Software Documentation "writing to guide- procedures"
 
Users And Business Functions Of Applications
Users And Business Functions Of ApplicationsUsers And Business Functions Of Applications
Users And Business Functions Of Applications
 
Expert system prepared by fikirte and hayat im assignment
Expert system prepared by fikirte and hayat im assignmentExpert system prepared by fikirte and hayat im assignment
Expert system prepared by fikirte and hayat im assignment
 
Design-Principles.ppt
Design-Principles.pptDesign-Principles.ppt
Design-Principles.ppt
 
16 user interfacedesign
16 user interfacedesign16 user interfacedesign
16 user interfacedesign
 
SECh1516
SECh1516SECh1516
SECh1516
 
Interaction Design
Interaction DesignInteraction Design
Interaction Design
 
What I Learned In Pr Writing
What I Learned In Pr WritingWhat I Learned In Pr Writing
What I Learned In Pr Writing
 
Designfor Strangers
Designfor StrangersDesignfor Strangers
Designfor Strangers
 

Mehr von Alan Dix

CDT Away Day Talk: Qualitative–Quantitative reasoning and lightweight numbers
CDT Away Day Talk: Qualitative–Quantitative reasoning and lightweight numbersCDT Away Day Talk: Qualitative–Quantitative reasoning and lightweight numbers
CDT Away Day Talk: Qualitative–Quantitative reasoning and lightweight numbersAlan Dix
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Alan Dix
 
From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .Alan Dix
 
Human-Centred Artificial Intelligence – Malta 2024
Human-Centred Artificial Intelligence – Malta 2024Human-Centred Artificial Intelligence – Malta 2024
Human-Centred Artificial Intelligence – Malta 2024Alan Dix
 
The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024Alan Dix
 
Qualitative–Quantitative reasoning and lightweight numbers
Qualitative–Quantitative reasoning and lightweight numbersQualitative–Quantitative reasoning and lightweight numbers
Qualitative–Quantitative reasoning and lightweight numbersAlan Dix
 
Invited talk at Diversifying Knowledge Production in HCI
Invited talk at Diversifying Knowledge Production in HCIInvited talk at Diversifying Knowledge Production in HCI
Invited talk at Diversifying Knowledge Production in HCIAlan Dix
 
Exceptional Experiences for Everyone
Exceptional Experiences for EveryoneExceptional Experiences for Everyone
Exceptional Experiences for EveryoneAlan Dix
 
Inclusivity and AI: opportunity or threat
Inclusivity and AI: opportunity or threatInclusivity and AI: opportunity or threat
Inclusivity and AI: opportunity or threatAlan Dix
 
Hidden Figures architectural challenges to expose parameters lost in code
Hidden Figures architectural challenges to expose parameters lost in codeHidden Figures architectural challenges to expose parameters lost in code
Hidden Figures architectural challenges to expose parameters lost in codeAlan Dix
 
ChatGPT, Culture and Creativity simulacrum and alterity
ChatGPT, Culture and Creativity simulacrum and alterityChatGPT, Culture and Creativity simulacrum and alterity
ChatGPT, Culture and Creativity simulacrum and alterityAlan Dix
 
Why pandemics and climate change are hard to understand and make decision mak...
Why pandemics and climate change are hard to understand and make decision mak...Why pandemics and climate change are hard to understand and make decision mak...
Why pandemics and climate change are hard to understand and make decision mak...Alan Dix
 
Beyond the Wireframe: tools to design, analyse and prototype physical devices
Beyond the Wireframe: tools to design, analyse and prototype physical devicesBeyond the Wireframe: tools to design, analyse and prototype physical devices
Beyond the Wireframe: tools to design, analyse and prototype physical devicesAlan Dix
 
Forever Cyborgs – a long view on physical-digital interaction
Forever Cyborgs – a long view on physical-digital interactionForever Cyborgs – a long view on physical-digital interaction
Forever Cyborgs – a long view on physical-digital interactionAlan Dix
 
Truth in an Age of Information
Truth in an Age of InformationTruth in an Age of Information
Truth in an Age of InformationAlan Dix
 
Rome Seminar: Designing User Interactions with AI
Rome Seminar: Designing User Interactions with AIRome Seminar: Designing User Interactions with AI
Rome Seminar: Designing User Interactions with AIAlan Dix
 
Tools and technology to support rich community heritage
Tools and technology to support rich community heritageTools and technology to support rich community heritage
Tools and technology to support rich community heritageAlan Dix
 
Maps with Meaning
Maps with MeaningMaps with Meaning
Maps with MeaningAlan Dix
 
Democratising Digitisation Tools to Support Small Community Archives
Democratising Digitisation Tools to Support Small Community ArchivesDemocratising Digitisation Tools to Support Small Community Archives
Democratising Digitisation Tools to Support Small Community ArchivesAlan Dix
 
Follow your nose: history frames the future
Follow your nose: history frames the futureFollow your nose: history frames the future
Follow your nose: history frames the futureAlan Dix
 

Mehr von Alan Dix (20)

CDT Away Day Talk: Qualitative–Quantitative reasoning and lightweight numbers
CDT Away Day Talk: Qualitative–Quantitative reasoning and lightweight numbersCDT Away Day Talk: Qualitative–Quantitative reasoning and lightweight numbers
CDT Away Day Talk: Qualitative–Quantitative reasoning and lightweight numbers
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
 
From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .
 
Human-Centred Artificial Intelligence – Malta 2024
Human-Centred Artificial Intelligence – Malta 2024Human-Centred Artificial Intelligence – Malta 2024
Human-Centred Artificial Intelligence – Malta 2024
 
The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024
 
Qualitative–Quantitative reasoning and lightweight numbers
Qualitative–Quantitative reasoning and lightweight numbersQualitative–Quantitative reasoning and lightweight numbers
Qualitative–Quantitative reasoning and lightweight numbers
 
Invited talk at Diversifying Knowledge Production in HCI
Invited talk at Diversifying Knowledge Production in HCIInvited talk at Diversifying Knowledge Production in HCI
Invited talk at Diversifying Knowledge Production in HCI
 
Exceptional Experiences for Everyone
Exceptional Experiences for EveryoneExceptional Experiences for Everyone
Exceptional Experiences for Everyone
 
Inclusivity and AI: opportunity or threat
Inclusivity and AI: opportunity or threatInclusivity and AI: opportunity or threat
Inclusivity and AI: opportunity or threat
 
Hidden Figures architectural challenges to expose parameters lost in code
Hidden Figures architectural challenges to expose parameters lost in codeHidden Figures architectural challenges to expose parameters lost in code
Hidden Figures architectural challenges to expose parameters lost in code
 
ChatGPT, Culture and Creativity simulacrum and alterity
ChatGPT, Culture and Creativity simulacrum and alterityChatGPT, Culture and Creativity simulacrum and alterity
ChatGPT, Culture and Creativity simulacrum and alterity
 
Why pandemics and climate change are hard to understand and make decision mak...
Why pandemics and climate change are hard to understand and make decision mak...Why pandemics and climate change are hard to understand and make decision mak...
Why pandemics and climate change are hard to understand and make decision mak...
 
Beyond the Wireframe: tools to design, analyse and prototype physical devices
Beyond the Wireframe: tools to design, analyse and prototype physical devicesBeyond the Wireframe: tools to design, analyse and prototype physical devices
Beyond the Wireframe: tools to design, analyse and prototype physical devices
 
Forever Cyborgs – a long view on physical-digital interaction
Forever Cyborgs – a long view on physical-digital interactionForever Cyborgs – a long view on physical-digital interaction
Forever Cyborgs – a long view on physical-digital interaction
 
Truth in an Age of Information
Truth in an Age of InformationTruth in an Age of Information
Truth in an Age of Information
 
Rome Seminar: Designing User Interactions with AI
Rome Seminar: Designing User Interactions with AIRome Seminar: Designing User Interactions with AI
Rome Seminar: Designing User Interactions with AI
 
Tools and technology to support rich community heritage
Tools and technology to support rich community heritageTools and technology to support rich community heritage
Tools and technology to support rich community heritage
 
Maps with Meaning
Maps with MeaningMaps with Meaning
Maps with Meaning
 
Democratising Digitisation Tools to Support Small Community Archives
Democratising Digitisation Tools to Support Small Community ArchivesDemocratising Digitisation Tools to Support Small Community Archives
Democratising Digitisation Tools to Support Small Community Archives
 
Follow your nose: history frames the future
Follow your nose: history frames the futureFollow your nose: history frames the future
Follow your nose: history frames the future
 

Kürzlich hochgeladen

social pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajansocial pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajanpragatimahajan3
 
Arihant handbook biology for class 11 .pdf
Arihant handbook biology for class 11 .pdfArihant handbook biology for class 11 .pdf
Arihant handbook biology for class 11 .pdfchloefrazer622
 
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Disha Kariya
 
9548086042 for call girls in Indira Nagar with room service
9548086042 for call girls in Indira Nagar with room service9548086042 for call girls in Indira Nagar with room service
9548086042 for call girls in Indira Nagar with room servicediscovermytutordmt
 
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactBeyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactPECB
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdfQucHHunhnh
 
Interactive Powerpoint_How to Master effective communication
Interactive Powerpoint_How to Master effective communicationInteractive Powerpoint_How to Master effective communication
Interactive Powerpoint_How to Master effective communicationnomboosow
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfsanyamsingh5019
 
Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3JemimahLaneBuaron
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhikauryashika82
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introductionMaksud Ahmed
 
A Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformA Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformChameera Dedduwage
 
Unit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptxUnit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptxVishalSingh1417
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdfQucHHunhnh
 
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphZ Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphThiyagu K
 
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...christianmathematics
 
Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Celine George
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...EduSkills OECD
 

Kürzlich hochgeladen (20)

social pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajansocial pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajan
 
Arihant handbook biology for class 11 .pdf
Arihant handbook biology for class 11 .pdfArihant handbook biology for class 11 .pdf
Arihant handbook biology for class 11 .pdf
 
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..
 
9548086042 for call girls in Indira Nagar with room service
9548086042 for call girls in Indira Nagar with room service9548086042 for call girls in Indira Nagar with room service
9548086042 for call girls in Indira Nagar with room service
 
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactBeyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global Impact
 
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
 
Interactive Powerpoint_How to Master effective communication
Interactive Powerpoint_How to Master effective communicationInteractive Powerpoint_How to Master effective communication
Interactive Powerpoint_How to Master effective communication
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdf
 
Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introduction
 
A Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformA Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy Reform
 
Unit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptxUnit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptx
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
 
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphZ Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot Graph
 
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
 
Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17
 
Advance Mobile Application Development class 07
Advance Mobile Application Development class 07Advance Mobile Application Development class 07
Advance Mobile Application Development class 07
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
 

HCI 3e - Ch 11: User support

  • 1. chapter 11 user support
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.