Workshop delivered for the CIPD helping attendees to decide how they can improve the coaching skills of their managers

1. Welcome to
Coaching for Managers
Taking your managers to another level
Alan Adair
Extra Dimension

2. Objective
To help you to establish the next steps in
developing your organisation’s coaching capability

3. Agenda
• Introductions
• What the survey said
• So what?
Break
• 10 min coaching demo
• What can managers coach?
• Meet the Motivation Review
• Make today matter
Break
• Case study

4. Introductions
•Brief introductions round the table
•What is coaching?
- a skill, a style, a process or something else
•Why is coaching important?
- for leaders
- for the organisation

5. What is coaching
•Many skills (endless) – primarily active listening
•An effective leadership style
•An amazing development tool
Why is coaching important
•Very few people are motivated by a directive manager
•We need staff to take on responsibility
•We need leaders to lead

6. Brief roundup of recent survey
Valerie Anderson, Charlotte Rayner, Birgit Schyns
Portsmouth Business School

7. Survey remit
•Cross-industry
•What is the current coaching capability level
•What are the obstacles to success
Who took part, questions
•12 diverse organisations, 500+ responses
•People managers
•Questions based on the use of behaviours

8. Key survey findings
•Gap between use of primary coaching characteristics
- development orientation
- performance orientation
- giving effective feedback
and mature coaching characteristics
- using other people’s ideas
- team-based problem solving
- engagement / empowerment
•Success requires mutual respect between manager & staff

9. What does this mean for you?
There appears to be two levels of coaching capability
•It is relatively easy to create a basic coaching capability
•It is harder to develop the mature coaching characteristics
•The latter is where the best results lie (in my opinion!)
Do you have the right leaders?
Find the balance - formal coaching, coaching style, mentoring
Access the online tool

10. So what?
•What can you do to develop your managers’ coaching skills?
•What are the critical success factors for your organisation?
•What are the obstacles to success?

11. RE-discover…….
a refreshing coaching technique

12. What can coaching do for managers?
•Free up their time to lead
•Motivate the individuals and the team *
•Develop a highly effective team (do more for less)
•Gain the respect of the team and peers
•Develop their successor
•Build confidence

13. Performance at Work
DIRECTION
SKILLS MOTIVATION

14. Key Symptoms of Poor Motivation
P
E CHURN
R - recruitment
F - training
O - sales ABSENCE
R - stress
M - reactive
- effectiveness PRESENTEEISM
A
- productivity
N
- procrastination
C
- customer satisfaction
E
%
MOTIVATION %

15. Benefits
• More loyal staff
• Retention of good staff
• Reduced ill health & sickness
• Greater productivity
• Increased customer satisfaction
• Increased sales/revenue
• Happier culture
• Improved inter/intra team communication
• Facilitates manager/team/individual discussion
• Development of role in line with motivators

16. The 9 Work Motivators
BUILDER seeks money, material satisfactions, above average living
DIRECTOR seeks power, influence, control of people/resources
EXPERT seeks expertise, mastery, specialisation
FRIEND seeks belonging, friendship, fulfilling relationships
DEFENDER seeks security, predictability, stability
STAR seeks recognition, respect, social esteem
SEARCHER seeks meaning, making a difference, providing worthwhile things
seeks innovation, identification with new, expressing creative
CREATOR
potential
SPIRIT seeks freedom, independence, making own decisions

17. Team Audit

18. How you can use this?
• Write down 3 things you will take away
• What support do you need?
- internal / external
- key people
• What is the one thing you can start tomorrow
that will make a difference?

19. Thank you
We welcome your feedback, please keep in touch.
Extra Dimension:
Team Development
Leadership and Management Training
Corporate Executive Coaching
Facilitation
Personal Development
Sales Strategy
Sales Training
www.extradimension.co.uk