1. MSW at a Glance

3. Business Process and Strategy

4. Program Portfolio Management

5. Management / Operations expertise

6. Program Management

7. IT Architecture, development and delivery

8. MSW’s mission is to work with our clients to foster agility through addressing and remediating the organizational and technical roadblocks which traditionally plague P&C CarriersConfidential - © MSW LLC 2010 2

10. Provide a model that develops and sustains mutual understanding of the business relationships between internal departments

11. Provide a governance model designed to ensure consistent and sustainable delivery of quality business initiatives

12. Provide a client-centric, client-driven process to continuously deliver initiatives that support business strategy and objectives5/18/2011 Confidential - © MSW LLC 2010 3

13. Our Approach Leveraging your people and your unique culture is fundamental to the MSW approach We do not “boil the ocean”, instead we focus on one business priority at a time By providing guidance, due-diligence and best practices, learned through years of experience,and supported by a proven framework, we work with your people to: Understand the steps required to implement a given business/event priority – Top to Bottom Develop effective Governance of both Business Process and IT delivery Develop effective Change Control Processes Define and establish consistent interdepartmental communication and effective interdepartmental Service Level Agreements Work with existing assets to effectively deliver solutions that delight customers and meet business timeframes and budgets 5/18/2011 Confidential - © MSW LLC 2010 4

15. Well defined roles, responsibilities and tasks within each departmental unit as required to deliver Enterprise initiatives.

16. Well defined Service Level Agreements between departments which detail:

17. Process Dependencies

18. Data Dependencies and Context

19. Procedural Timelines

20. Departmental Representation

21. A Business Process Governance model that ensures:

22. Consistent representation of business requirements

23. Consistent IT delivery of well understood and documented business requirements

24. Self-sufficiency, enabling our clients to utilize the same delivery approach on future business initiatives5/18/2011 Confidential - © MSW LLC 2010 5

26. Techniques to leverage existing IT assets to meet business requirements

27. IT roadmaps for the incremental development of:

28. SOA Center of Excellence

29. Logical Business Data Architectures

30. Cookbooks (e.g. Standard coding techniques)

31. Application Infrastructure (e.g., Consistent Security, Error Handling and Instrumentation)

32. Application Architecture (e.g. , How to assemble applications)

33. IT Portfolio Management (e.g., How to leverage existing assets)

34. Self-sufficiency, enabling our clients to utilize the same approach on future business initiatives5/18/2011 Confidential - © MSW LLC 2010 6

36. MSW Way Mentor

37. Organizational Change

38. Business Governance

39. IT Governance

40. Training and Documentation

41. Project ManagementResult – Governance, Agility, Sustainability

43. A uniform process to define and prioritize business objectives

44. A uniform process, specifying business requirements that fulfil business objectives

45. Model Driven Approach (MDA) – Focus on the business first, technology second

46. Business Processes*

47. Business Interactions*

48. Business Roles*

49. Business Rules

50. Business Process Architecture (BPA)** Critical for Service Level Agreements and Governance 5/18/2011 8 Confidential - © MSW LLC 2010

52. A uniform set of development tools and coding standards that enforce the separation of :

53. Presentation Logic*

54. Process and Workflow*

55. Business Rules*

56. Logical and Physical Data Representations*

57. Data Access*

58. SOA Center of Excellence (Governance)

59. Composite Applications

60. Federated SOA

61. Service Oriented Business Applications (SOBA)* Critical for Agility 5/18/2011 9 Confidential - © MSW LLC 2010

63. Security*

64. Error Handling*

65. Legacy Service Provisioning

66. Instrumentation

67. UI design (Framework)

68. Load Balancing

69. Fault Tolerance

70. Disaster Recovery

71. Testing*

72. Configuration Management*

73. Standards** Critical to ensure sustainability , interoperability and governance 5/18/2011 10 Confidential - © MSW LLC 2010

75. Integration*

76. Hardware specifications

77. Middleware

78. Operating Systems and Levels

79. Data Base Management Systems (DBMS)

80. Monitoring Tools

81. Alert Procedures

82. Upgrades / Maintenance* Critical for Agility 11 Confidential - © MSW LLC 2010 5/18/2011

83. Summary 5/18/2011 Confidential - © MSW LLC 2010 12 MSW will nurture your company’s agility by: Enabling Proper Identification and focus on key business initiatives Enabling consistent Interdepartmental communication Enabling consistent implementation of solutions that meet budgetary and timeliness requirements We work with your people and within your culture We have a proven and time tested approach that: Does not “boil the ocean” Lays the foundation for incremental adoption throughout the Enterprise Is applicable to any business priority We don’t sell software or staff augmentation, instead we offer knowledge transfer to enable self-sufficiency