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A
                             Seminar On
   Performance Based Appraisal
 System in Pharmaceutical Industry

   Presented by:                                          Guided by :
 Mr. Akshay S. Jirage                                   Dr. S. A. Payghan
  (M. Pharm SEM-II )                                  (Assistant Professor)
    Department of                                        Department of
    Pharmaceutics                                        Pharmaceutics


                              Supervised by:
                              Dr. J. I. Disouza
                                (Principal)
                        Department of Pharmaceutics
Tatyasaheb Kore College of Pharmacy, Warananagar
Content-
 Introduction to Appraisal
Why Appraise Performance?
 Process
Classification
 Standards
Performance Management
Uses
 The Appraisal Period
 Ratings
Sample forms
References
5/4/2013    T.K.C.P, warananagar.   1/22
Performance   Appraisal Defined….
System of review and evaluation of job
       performance in Industry.

Assesses accomplishments and evolves
plans for Pharmaceutical development.




  5/4/2013   T.K.C.P, warananagar.   2/22
Basic Concepts in Performance
  Management and Appraisal

                       Comparing
                 Performance Appraisal
                          and
                      Performance
                      Management


Performance Appraisal:                  Performance
  Setting work standards,               Management:
assessing performance, and         An integrated approach to
   providing feedback to          ensuring that an employee’s
  employees to motivate,           performance supports and
 correct, and continue their           contributes to the
        performance.             organization’s strategic aims.
5/4/2013               T.K.C.P, warananagar.                  3/22
Why Appraise Performance?

 Appraisals provide information for
  promotion and salary decisions
 increase morale, improve
  communication
 Is part of the career-planning process.
 Appraisals help manage and improve
  your firm’s performance
 Determine training needs

5/4/2013    T.K.C.P, warananagar.       4/22
The Appraisal Process:-
Performance Appraisal is the periodic
 evalutaion of an employees job performance.
 The evaluation of an employee’s current and
 past performance relative to performance
 standards
 Employees are judged in three ways;

What they achieve (Results and outcomes)
What they do (Behavior and actions)
What they are (Knowledge, skills and abilities)


  5/4/2013      T.K.C.P, warananagar.       5/22
6/22
5/4/2013   T.K.C.P, warananagar.
Classification
Performance Appraisal methods can be
    broadly classified as :-



   • Measuring Traits
   • Behaviors
   • Results



5/4/2013       T.K.C.P, warananagar.   7/22
Cont…
   Trait Method- It is a more popular system
    despite its inherent subjectivity

   Behavioral Approach- It provides more action
    oriented information to employees &
    therefore may be best for development

   Results-oriented  Approach- Its gaining
    popularity because it focuses on the
    measurable contribution that employees
    make to the organization

    5/4/2013     T.K.C.P, warananagar.       8/22
Most Commonly Used Appraisal
         Methods

            10%   0%
                                  32%          MBO
                                               Graphic rating
                                               Essay
34%                                            Other
                           24%                 Behavioral


Society for Human Resource Management reports
about 89% of surveyed managers use performance
appraisal for all their employees
 5/4/2013
                       T.K.C.P, warananagar.                9/22
Performance        Appraisal Standards
Performance Apprasisals standards can be
quantitative or qualitative
An appraisal involves:
Setting work standards
                  - Specific
                  - Measurable
                  - Agreed
                  - Realistic
                  - Timely
Assessing actual performance vs. these standards
Providing feedback to the employee

 5/4/2013        T.K.C.P, warananagar.        10/22
Performance Management .
Process that significantly determines how
organization performs.

Managers and employees work together
to set expectations, review results and
reward performance.

Platform for assessing individual and team
performance.


 5/4/2013     T.K.C.P, warananagar.     11/22
Uses of Performance Appraisal
           •Human resource planning
           •Recruitment and selection
           •Training and development
           •Career planning and
           development
           •Compensation programs
           •Internal employee relations
           •Assessment of employee
           potential

5/4/2013        T.K.C.P, warananagar.     12/22
Responsibility for Appraisal

     Immediate   supervisor
     Subordinates
     Peers
     Self-appraisal
     Customer appraisal


5/4/2013    T.K.C.P, warananagar.   13/22
Conflicting Uses for Performance
            Appraisal




5/4/2013     T.K.C.P, warananagar.    14/22
Effective Appraisal System

    Job-relatedcriteria
    Performance expectations
    Standardization
    Trained appraisers
    Continuous open communication
    Performance reviews



5/4/2013    T.K.C.P, warananagar.   15/22
 The Appraisal Period
 Prepared at specific intervals
 Usually annually or
  semiannually
 Period may begin with
  employee’s date of hire
 All employees may be
  evaluated at same time


    5/4/2013   T.K.C.P, warananagar.   16/22
Ratings
 Ratings in the terms are to be awarded to
the individual, by his immediate superior
and the departmental head in the specific
columns. The points are given as:

     OUTSTANDING (OS)
     COMMENDABLE (CO)
     MEET EXPECTATIONS (ME)
     NEEDS IMPROVEMENT (NI)
     UNSATISFACTORY(US)

5/4/2013       T.K.C.P, warananagar.   17/22
How to Avoid Appraisal
          Problems
   Learn and understand the problems
   Use the right appraisal tool
   Train supervisors
   Conduct consistent policy, procedures
    and performance standards
   Reduce outside factors: time constraints,
    union pressures & turnover
   Keep a diary of critical incidents

5/4/2013       T.K.C.P, warananagar.
                                       18/22
Preparing Managers to Deliver
   Performance Information

•    Procedure and timing
•    Performance criteria
•    Rating errors
•    Delivering feedback
•    Compensation decisions
•    Training needs assessment


5/4/2013         T.K.C.P, warananagar.   19/22
Hints for Delivering an Effective
            Performance Appraisal




5/4/2013      T.K.C.P, warananagar.   20/22
Sample Performance rating form



     COMPARATIVE STUDY OF PERFORMANCE
     APPRAISAL IN PHARMACEUTICAL INDUSTRY.

           performance appraisal form


           Article in “Maharashtra Times”




5/4/2013             T.K.C.P, warananagar.   21/22
References
•Journal of Management and Sustainability Performance
Appraisal Process of Pharmaceutical Companies in Bangladesh: A
Case Study on GlaxoSmithKline Bangladesh Limited by Laila Zaman
East West University.

•Adler N.J., International Dimensions of Organizational Behaviour,
South Western College Publishing, 1997

•comparative study of performance appraisal on two pharmaceutical
organizations in madhya pradesh by Vikash Gupta1, Abhaya Swaroop
Oriental College of Pharmacy, Bhopal, India.

• E. G. Gani (1995). Appraising the Performance Appraisal System.
Journal of the Institute of Management Studies,Vol. 7, No. 1, Bombay.

• Schuler, Randall, S. (1981). Personnel    and   Human    Resource
Management. West Publishing Co. N.Y.
• http://performanceappraisalebooks.info

  5/4/2013                                                      22/22
5/4/2013   24
Thank You ….!
5/4/2013       23/
Any Question ?….

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Performance Based Appraisal System in Pharmaceutical Industry

  • 1. A Seminar On Performance Based Appraisal System in Pharmaceutical Industry Presented by: Guided by : Mr. Akshay S. Jirage Dr. S. A. Payghan (M. Pharm SEM-II ) (Assistant Professor) Department of Department of Pharmaceutics Pharmaceutics Supervised by: Dr. J. I. Disouza (Principal) Department of Pharmaceutics Tatyasaheb Kore College of Pharmacy, Warananagar
  • 2. Content-  Introduction to Appraisal Why Appraise Performance?  Process Classification  Standards Performance Management Uses  The Appraisal Period  Ratings Sample forms References 5/4/2013 T.K.C.P, warananagar. 1/22
  • 3. Performance Appraisal Defined…. System of review and evaluation of job performance in Industry. Assesses accomplishments and evolves plans for Pharmaceutical development. 5/4/2013 T.K.C.P, warananagar. 2/22
  • 4. Basic Concepts in Performance Management and Appraisal Comparing Performance Appraisal and Performance Management Performance Appraisal: Performance Setting work standards, Management: assessing performance, and An integrated approach to providing feedback to ensuring that an employee’s employees to motivate, performance supports and correct, and continue their contributes to the performance. organization’s strategic aims. 5/4/2013 T.K.C.P, warananagar. 3/22
  • 5. Why Appraise Performance?  Appraisals provide information for promotion and salary decisions  increase morale, improve communication  Is part of the career-planning process.  Appraisals help manage and improve your firm’s performance  Determine training needs 5/4/2013 T.K.C.P, warananagar. 4/22
  • 6. The Appraisal Process:- Performance Appraisal is the periodic evalutaion of an employees job performance. The evaluation of an employee’s current and past performance relative to performance standards Employees are judged in three ways; What they achieve (Results and outcomes) What they do (Behavior and actions) What they are (Knowledge, skills and abilities) 5/4/2013 T.K.C.P, warananagar. 5/22
  • 7. 6/22 5/4/2013 T.K.C.P, warananagar.
  • 8. Classification Performance Appraisal methods can be broadly classified as :- • Measuring Traits • Behaviors • Results 5/4/2013 T.K.C.P, warananagar. 7/22
  • 9. Cont…  Trait Method- It is a more popular system despite its inherent subjectivity  Behavioral Approach- It provides more action oriented information to employees & therefore may be best for development  Results-oriented Approach- Its gaining popularity because it focuses on the measurable contribution that employees make to the organization 5/4/2013 T.K.C.P, warananagar. 8/22
  • 10. Most Commonly Used Appraisal Methods 10% 0% 32% MBO Graphic rating Essay 34% Other 24% Behavioral Society for Human Resource Management reports about 89% of surveyed managers use performance appraisal for all their employees 5/4/2013 T.K.C.P, warananagar. 9/22
  • 11. Performance Appraisal Standards Performance Apprasisals standards can be quantitative or qualitative An appraisal involves: Setting work standards - Specific - Measurable - Agreed - Realistic - Timely Assessing actual performance vs. these standards Providing feedback to the employee 5/4/2013 T.K.C.P, warananagar. 10/22
  • 12. Performance Management . Process that significantly determines how organization performs. Managers and employees work together to set expectations, review results and reward performance. Platform for assessing individual and team performance. 5/4/2013 T.K.C.P, warananagar. 11/22
  • 13. Uses of Performance Appraisal •Human resource planning •Recruitment and selection •Training and development •Career planning and development •Compensation programs •Internal employee relations •Assessment of employee potential 5/4/2013 T.K.C.P, warananagar. 12/22
  • 14. Responsibility for Appraisal  Immediate supervisor  Subordinates  Peers  Self-appraisal  Customer appraisal 5/4/2013 T.K.C.P, warananagar. 13/22
  • 15. Conflicting Uses for Performance Appraisal 5/4/2013 T.K.C.P, warananagar. 14/22
  • 16. Effective Appraisal System  Job-relatedcriteria  Performance expectations  Standardization  Trained appraisers  Continuous open communication  Performance reviews 5/4/2013 T.K.C.P, warananagar. 15/22
  • 17.  The Appraisal Period  Prepared at specific intervals  Usually annually or semiannually  Period may begin with employee’s date of hire  All employees may be evaluated at same time 5/4/2013 T.K.C.P, warananagar. 16/22
  • 18. Ratings Ratings in the terms are to be awarded to the individual, by his immediate superior and the departmental head in the specific columns. The points are given as: OUTSTANDING (OS) COMMENDABLE (CO) MEET EXPECTATIONS (ME) NEEDS IMPROVEMENT (NI) UNSATISFACTORY(US) 5/4/2013 T.K.C.P, warananagar. 17/22
  • 19. How to Avoid Appraisal Problems  Learn and understand the problems  Use the right appraisal tool  Train supervisors  Conduct consistent policy, procedures and performance standards  Reduce outside factors: time constraints, union pressures & turnover  Keep a diary of critical incidents 5/4/2013 T.K.C.P, warananagar. 18/22
  • 20. Preparing Managers to Deliver Performance Information • Procedure and timing • Performance criteria • Rating errors • Delivering feedback • Compensation decisions • Training needs assessment 5/4/2013 T.K.C.P, warananagar. 19/22
  • 21. Hints for Delivering an Effective Performance Appraisal 5/4/2013 T.K.C.P, warananagar. 20/22
  • 22. Sample Performance rating form COMPARATIVE STUDY OF PERFORMANCE APPRAISAL IN PHARMACEUTICAL INDUSTRY. performance appraisal form Article in “Maharashtra Times” 5/4/2013 T.K.C.P, warananagar. 21/22
  • 23. References •Journal of Management and Sustainability Performance Appraisal Process of Pharmaceutical Companies in Bangladesh: A Case Study on GlaxoSmithKline Bangladesh Limited by Laila Zaman East West University. •Adler N.J., International Dimensions of Organizational Behaviour, South Western College Publishing, 1997 •comparative study of performance appraisal on two pharmaceutical organizations in madhya pradesh by Vikash Gupta1, Abhaya Swaroop Oriental College of Pharmacy, Bhopal, India. • E. G. Gani (1995). Appraising the Performance Appraisal System. Journal of the Institute of Management Studies,Vol. 7, No. 1, Bombay. • Schuler, Randall, S. (1981). Personnel and Human Resource Management. West Publishing Co. N.Y. • http://performanceappraisalebooks.info 5/4/2013 22/22
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