This presentation talks about the implementation issues that happen when we try implementing e-gov in a country.

1. HUL 291: Electronic Governance
P. Vigneswara Ilavarasan
MS 624 | vignesh@hss.iitd.ac.in
http://egroups.google.co.in/egov_iitd
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2. Framework
• Vision statement and plan
• Front office
• Back office
• Possible pitfalls
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3. Vision statement and plan
Vision statements
• Broader
• Provides
directions
• Uniting common
goals
E‐gov objectives
• Applies to any unit /
size
• More concrete
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4. Front office
Online services
• Stages in egov: from
‘info’ to ‘interactions’
• Quality service
• Citizen centric
channel integration
Citizen engagement
• balancing privacy, trust,
security & access
• When to engage? |
Who? | How?
• Accessibility
• Consultation & Public
participation /
deliberations
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5. Back office
• Organizational change
• Leadership
• Central co‐ordination
• Collaboration
• Skills
• Public‐private partnerships
• Managing risk and cost
• Monitoring and evaluation
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6. Possible pitfalls
• Effective project management
• Problems with the technology
• First mover disadvantage
• Budget constraints
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7. Pitfalls..cont.
• Sacrificing vision for cutting costs
• Implementation is a complex process
• Political interference
• Individual privacy as a barrier
• Poor / over use by citizens
cost/service inefficiency
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8. References
• Organisation for Economic Co‐ operation and
Development. (2003). The e‐Government
Imperative, OECD E‐Government Studies,
Paris, France. (Ch.4)
• Emailed..
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9. • Thank you!
Clarifications
Questions
Comments
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