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AIPMM
www.aipmm.com
© AIPMM 2013

www.aipmm.com
© AIPMM 2013

www.aipmm.com
The Hub Of All Things Product Management

 Founded 1998, AIPMM has certified product team
professionals in nearly 70 countries
 World’s largest professional association for product
management, product marketing, and brand management
 Provides globally recognized certifications:
• Certified Product Manager
• Certified Product Marketing Manager
• Agile Certified Product Manager
• Certified Innovation Leader
• Certified Brand Manager
© AIPMM 2013

www.aipmm.com
Tweet!
Use
AIPMM:
Business Case:

#AIPMM
#BusinessCase

Follow
Hector Del Castillo:
AIPMM:

@hmdelcastillo
@AIPMM

© AIPMM 2013

www.aipmm.com
ProdBOK® Guide
• Sets a global standard
• Introduces the steps of
a product life cycle
• Describes widely
accepted techniques
and methodologies
• Identifies key terms,
deliverables and
essential tools
Description: Amazon.com Keyword: ProdBOK
© AIPMM 2013

www.aipmm.com
Participate and Win!
• Two lucky winners will win a copy of the
Guide to the Product Management and
Marketing Body of Knowledge (ProdBOK®)

© AIPMM 2013

www.aipmm.com
Hector Del Castillo
linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
What We Will Discuss
1.
2.
3.
4.
5.

Why You Need a Business Case
What Is a Business Case
Steps To Create a Compelling Business Case
Pitfalls To Avoid
Key Takeaways

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
Why You Need a Business Case

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
What is a Business Case?

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
Documents Business Analysis
Market

Strengths

Environment

Weaknesses

Capabilities

Business
Analysis

Production

Opportunities

Finance

Threats

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
Market

Customer

Product
Business

Organization
Source: © 2013 AIPMM, All Rights Reserved

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
Key Elements
• Executive Summary
• Market Problem
• Product
–
–
–

Overview
Value Proposition
Marketing Mix

• Market
–
–
–
–

Competitors
Competing Products
Alternative Solutions
Key Partners & Channels

• Customers
–
–

Customer Segments
Target Customers

• Business
–
–
–
–

Business Drivers
Key Partners
Success Criteria
Risk Assessment

• Organization
–
–
–

Key Activities and Resources
Implementation Approach
Constraints

• Financial Analysis
–
–
–

Financial Metrics
Assumptions
Opportunity Costs

• Conclusion
–
–

Recommendation
Next Steps

• Appendix
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
Steps To Create a Compelling
Business Case

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
Nine Steps
Define market
problem

Identify
organizational
constraints

Perform financial
analysis

Identify customer
segments, needs
and behavior

Perform business
analysis

Make
recommendations

Identify competing
& substitute
products

Define product
value proposition

Obtain
management
approval

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
Tips For Creating A Compelling
Business Case

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
1. Get buy in from executives

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
2. Encourage teamwork
3. Use checklists
Done

□
□
□
□
□
□
□
□
□
□
□
□
□

Product Business Case Creation Checklist

Owner

Commitment for business case creation was obtained

Hector

Core team has been identified

Hector

Roles and responsibilities have been assigned

Hector

Executive sponsors for approval have been identified

Hector

Market problem has been identified

Hector

Customers, needs and behavior have been identified

Areas of Concern

Sally

Competing and substitute products have been identified Hector
Product value proposition has been defined

Hector

Business analysis has been performed

Mary

Organizational constraints have been identified

John

Financial analysis has been performed

Jennifer

Recommendations have been made

Hector

Business case has been approved

Lisa

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
4. Use a standard document guide
Business Case Canvas
Problem Statement
• Market opportunities
• Unmet needs (pain points)
Product
• Value proposition
• Place
• Promotion
• Price
• People
• Process
• Physical evidence
• Product positioning
Market
• Competitive landscape
• Opportunities
• Threats
• Market segments
• Competitors
• Positioning
• Market strategy

Financial Analysis
• Revenue streams
• Cost structure
• Estimated P&L
• Assumptions
• Risk assessment

Customer
• Target customers
• Customer overview
• Customer segmentation
• Customer segments

Business
• Business strategy
• Business model
• Competitive advantages
• Barriers to entry
• Advantageous barriers

Organization
• Scope & schedule
• Communication plan
• Impact assessment

Recommendations
• Stop, Recycle, Acquire, License, and/or Build
Source: Business Case Canvas, H. Del Castillo, AIPMM, © 2010-2013, All Rights Reserved.
5. Expect iteration early and often
Business
Case

MRD

PRD

Roadmaps

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
6. Establish realistic success criteria
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.

Why should we invest?
What happens if we don’t?
What are we going to build?
Who needs to be involved?
How long will it take?
What is the window of opportunity?
How much will it cost to implement?
What is the unit price?
What are target customers willing to pay for a solution?
How many unit sales to reach profitability?
Who are the competitors?
What other alternatives do customers have today?
Who else is likely to enter this market?
What is the marketing effort required to achieve target ROI?

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
7. Identify and track risk factors

Source: swsi.moodle.tafensw.edu.au

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
Pitfalls To Avoid

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
Key Takeaways
1

• Helps make smarter decisions, better results

2

• Helps prioritize investment opportunities

3

• Identifies ways to reduce time to market

4

• Establishes clear direction and objectives

5

• Allows you to guide key product decisions

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
Hector Del Castillo
• Senior consultant with over 15 years of experience transforming
products to wealth for technology companies
• AIPMM Body of Knowledge (ProdBOK®) Contributor
• Established companies
– Jet Propulsion Laboratory, Lucent Technologies, MEI Technologies

• Small companies and startups
– Nextone Communications, Smith Micro Software

• Launched 30+ Products for global deployment
– HW/SW, Telecom, Enterprise Mobility, Information Security
Services, Professional Development

• Certified PMP®, CPM® and CPMM®
• University of California at Santa Barbara, MS EE
• University of Texas at El Paso, MS EE, BS EE

© 2013 Bold PM, All Rights Reserved.

53
Linkd.in/hdelcastillo
Q&A

Presenter:

Hector Del Castillo, CPM, CPMM, PMP
Product Innovation Consultant
hmdelcastillo@aipmm.com
linkd.in/hdelcastillo
@hmdelcastillo

© 2013 Bold PM, All Rights Reserved.

Linkd.in/hdelcastillo
Please Join Us Again!
AIPMM Webinar Series:
The Art of a Handoff
Why the Way You Collect the Voice of the Customer Matters

Nov 22nd, 12 pm ET
Dec 6th, 12 pm ET

http://aipmm.com/aipmm_webinars/

Global Product Management Talk:
http://www.blogtalkradio.com/prodmgmttalk

Stay Informed!
Announcements:

http://www.aipmm.com/subscribe

Call For Speakers:

http://www.boldpm.com/call-for-speakers

LinkedIn:

http://www.linkedin.com/company/aipmm

Membership:

http://www.aipmm.com/join.php

Certification:

http://aipmm.com/html/certification/

© AIPMM 2013

www.aipmm.com

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How to Create a Compelling Business Case for Your Product Ideas

  • 3. The Hub Of All Things Product Management  Founded 1998, AIPMM has certified product team professionals in nearly 70 countries  World’s largest professional association for product management, product marketing, and brand management  Provides globally recognized certifications: • Certified Product Manager • Certified Product Marketing Manager • Agile Certified Product Manager • Certified Innovation Leader • Certified Brand Manager © AIPMM 2013 www.aipmm.com
  • 4. Tweet! Use AIPMM: Business Case: #AIPMM #BusinessCase Follow Hector Del Castillo: AIPMM: @hmdelcastillo @AIPMM © AIPMM 2013 www.aipmm.com
  • 5. ProdBOK® Guide • Sets a global standard • Introduces the steps of a product life cycle • Describes widely accepted techniques and methodologies • Identifies key terms, deliverables and essential tools Description: Amazon.com Keyword: ProdBOK © AIPMM 2013 www.aipmm.com
  • 6. Participate and Win! • Two lucky winners will win a copy of the Guide to the Product Management and Marketing Body of Knowledge (ProdBOK®) © AIPMM 2013 www.aipmm.com
  • 7. Hector Del Castillo linkd.in/hdelcastillo © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 8. What We Will Discuss 1. 2. 3. 4. 5. Why You Need a Business Case What Is a Business Case Steps To Create a Compelling Business Case Pitfalls To Avoid Key Takeaways © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 9. Why You Need a Business Case © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 10. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 11. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 12. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 13. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 14. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 15. What is a Business Case? © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 16. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 18. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 19. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 20. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 21. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 22. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 23. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 24. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 25. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 26. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 27. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 28. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 29. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 30. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 31. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 32. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 33. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 34. Market Customer Product Business Organization Source: © 2013 AIPMM, All Rights Reserved © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 35. Key Elements • Executive Summary • Market Problem • Product – – – Overview Value Proposition Marketing Mix • Market – – – – Competitors Competing Products Alternative Solutions Key Partners & Channels • Customers – – Customer Segments Target Customers • Business – – – – Business Drivers Key Partners Success Criteria Risk Assessment • Organization – – – Key Activities and Resources Implementation Approach Constraints • Financial Analysis – – – Financial Metrics Assumptions Opportunity Costs • Conclusion – – Recommendation Next Steps • Appendix © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 36. Steps To Create a Compelling Business Case © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 37. Nine Steps Define market problem Identify organizational constraints Perform financial analysis Identify customer segments, needs and behavior Perform business analysis Make recommendations Identify competing & substitute products Define product value proposition Obtain management approval © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 38. Tips For Creating A Compelling Business Case © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 39. 1. Get buy in from executives © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 41. 3. Use checklists Done □ □ □ □ □ □ □ □ □ □ □ □ □ Product Business Case Creation Checklist Owner Commitment for business case creation was obtained Hector Core team has been identified Hector Roles and responsibilities have been assigned Hector Executive sponsors for approval have been identified Hector Market problem has been identified Hector Customers, needs and behavior have been identified Areas of Concern Sally Competing and substitute products have been identified Hector Product value proposition has been defined Hector Business analysis has been performed Mary Organizational constraints have been identified John Financial analysis has been performed Jennifer Recommendations have been made Hector Business case has been approved Lisa © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 42. 4. Use a standard document guide Business Case Canvas Problem Statement • Market opportunities • Unmet needs (pain points) Product • Value proposition • Place • Promotion • Price • People • Process • Physical evidence • Product positioning Market • Competitive landscape • Opportunities • Threats • Market segments • Competitors • Positioning • Market strategy Financial Analysis • Revenue streams • Cost structure • Estimated P&L • Assumptions • Risk assessment Customer • Target customers • Customer overview • Customer segmentation • Customer segments Business • Business strategy • Business model • Competitive advantages • Barriers to entry • Advantageous barriers Organization • Scope & schedule • Communication plan • Impact assessment Recommendations • Stop, Recycle, Acquire, License, and/or Build Source: Business Case Canvas, H. Del Castillo, AIPMM, © 2010-2013, All Rights Reserved.
  • 43. 5. Expect iteration early and often Business Case MRD PRD Roadmaps © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 44. 6. Establish realistic success criteria 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Why should we invest? What happens if we don’t? What are we going to build? Who needs to be involved? How long will it take? What is the window of opportunity? How much will it cost to implement? What is the unit price? What are target customers willing to pay for a solution? How many unit sales to reach profitability? Who are the competitors? What other alternatives do customers have today? Who else is likely to enter this market? What is the marketing effort required to achieve target ROI? © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 45. 7. Identify and track risk factors Source: swsi.moodle.tafensw.edu.au © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 46. Pitfalls To Avoid © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 47. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 48. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 49. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 50. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 51. © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 52. Key Takeaways 1 • Helps make smarter decisions, better results 2 • Helps prioritize investment opportunities 3 • Identifies ways to reduce time to market 4 • Establishes clear direction and objectives 5 • Allows you to guide key product decisions © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 53. Hector Del Castillo • Senior consultant with over 15 years of experience transforming products to wealth for technology companies • AIPMM Body of Knowledge (ProdBOK®) Contributor • Established companies – Jet Propulsion Laboratory, Lucent Technologies, MEI Technologies • Small companies and startups – Nextone Communications, Smith Micro Software • Launched 30+ Products for global deployment – HW/SW, Telecom, Enterprise Mobility, Information Security Services, Professional Development • Certified PMP®, CPM® and CPMM® • University of California at Santa Barbara, MS EE • University of Texas at El Paso, MS EE, BS EE © 2013 Bold PM, All Rights Reserved. 53 Linkd.in/hdelcastillo
  • 54. Q&A Presenter: Hector Del Castillo, CPM, CPMM, PMP Product Innovation Consultant hmdelcastillo@aipmm.com linkd.in/hdelcastillo @hmdelcastillo © 2013 Bold PM, All Rights Reserved. Linkd.in/hdelcastillo
  • 55. Please Join Us Again! AIPMM Webinar Series: The Art of a Handoff Why the Way You Collect the Voice of the Customer Matters Nov 22nd, 12 pm ET Dec 6th, 12 pm ET http://aipmm.com/aipmm_webinars/ Global Product Management Talk: http://www.blogtalkradio.com/prodmgmttalk Stay Informed! Announcements: http://www.aipmm.com/subscribe Call For Speakers: http://www.boldpm.com/call-for-speakers LinkedIn: http://www.linkedin.com/company/aipmm Membership: http://www.aipmm.com/join.php Certification: http://aipmm.com/html/certification/ © AIPMM 2013 www.aipmm.com