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AIPMM Webinar Series

www.aipmm.com
© AIPMM 2013

www.aipmm.com
© AIPMM 2013

www.aipmm.com
The Hub Of All Things Product Management

Association of International Product Marketing and
Management
• With members in over 65 countries, the AIPMM is the
worldwide certifying body of product team professionals
• The only organization that addresses the entire product life
cycle (inception to obsolescence) throughout any industry
• Presently has offerings in North America, Europe, Middle East,
Australia and Southeast Asia
• Membership benefits include eligibility for the certification
programs, discounts to AIPMM events, and access to the
career center, peer forums, tools, templates and publications
© AIPMM 2013

www.aipmm.com
AIPMM Certifications
AIPMM offers globally recognized certifications:
• Certified Product Manager (CPM®)

• Certified Product Marketing Manager
(CPMM®)
• Agile Certified Product Manager (ACPM®)
• Certified Innovation Leader (CIL®)

• Certified Brand Manager (CBM®)
© AIPMM 2013

www.aipmm.com
Tweet!

Hector Del Castillo: @hmdelcastillo
AIPMM:
@AIPMM

© AIPMM 2013

www.aipmm.com
Participate and Win!
• One lucky winner will win a free copy of the
Guide to the Product Management and
Marketing Body of Knowledge (ProdBOK®)

© AIPMM 2013

www.aipmm.com
Today’s Speaker

Presenter:

Hector Del Castillo, CPM, CPMM
Senior Product Innovation Consultant

hmdelcastillo@aipmm.com
linkd.in/hdelcastillo
© AIPMM 2013

www.aipmm.com
Hector Del Castillo
linkd.in/hdelcastillo
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
What is the biggest barrier for innovation
within your company?
• Poor management
• Insufficient investment

• Lack of innovative people
• Inadequate planning

• Cannot afford the risk

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
What We Will Discuss
1. Benefits of Innovation
2. Conceiving and Creating Your Next
Technology Innovation
3. Steps to Identify a Market Need
4. Assessing Risk and Return
5. Tips for Fostering Innovation
6. Key Takeaways

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Benefits of Innovation

Increased value
for customers

© 2013 HDC & Associates

Improved
profitability for
your company

http://linkd.in/hdelcastillo
Where can innovation happen?
• Technology

• Methodologies

• Packaging

• Operations

• Tools

• Distribution

• Product Design

• Business Models

• Production

• Pricing

• Processes

• Marketing

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Well Defined

Incremental
Innovation

Basic
Research

Disruptive
Innovation

Not Well Defined

Problem Definition

Breakthrough
Innovation

Not Well Defined

Types of Innovation

Well Defined

Domain Definition
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Innovation Funnel
Ideas

• Generate
• Explore

• Analyze
• Synthesize

• Test
• Plan
Outcomes
© 2013 HDC & Associates

• Implement
http://linkd.in/hdelcastillo
1. Implement Innovation Process

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Creates Alignment

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Identify Key Resources

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Define Key Deliverables

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Reduces time to market

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
2. Know Market and Customers

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Identify Customer Segments
Needs; e.g.,
Problems/pain points
Applications/uses addressed
Key functionality/attributes
Degree of sophistication/quality/…
Drive Product/Solution Strategy

Demographics; e.g.,
Industry
Function
Geography
Age/gender/income
Other personal/business
characteristics
Drive Outreach Strategy

Behaviors and Attitudes; e.g.,
Risk appetite/adoption
Psychographics (lifestyle/personality)
Stated/unstated values
Usage patterns
Vendor/brand loyalty
Drive Adoption Strategy
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Know Your Competitive Environment

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Perform Business Analysis
Market

Strengths

Environment

Weaknesses

Capabilities

Business
Analysis

Production

Opportunities

Finance

Threats

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
3. Identify Right Problem To Solve
Needs
Wants

Information

Desires

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Define The Market Problem
What?

Why?

Who?

Market
Problem

How?

© 2013 HDC & Associates

When?

http://linkd.in/hdelcastillo
Steps To Define Market Problem
Establish Need
Justify Need
Confirm Context
Define Market Problem
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
4. Define & Test Concept

Possible
Solutions

© 2013 HDC & Associates

Concept

http://linkd.in/hdelcastillo
Align Strategy With Needs
Business
Objectives

Capabilities

Customer

Needs

Technology

© 2013 HDC & Associates

http://linkd.in/hdelcastillo

Market
Knowledge
Embed Technology In Solution
Attributes

Proposed
Solution

Benefits

Technology

Customer
Experience

© 2013 HDC & Associates

http://linkd.in/hdelcastillo

Augmented
Services
Maximize
Value

Leverage
Capabilities
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
5. Seek Multiple Revenue Streams

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Volatility

Predictability

Revenue
Stream
Return
© 2013 HDC & Associates

Risk
http://linkd.in/hdelcastillo
Maximize
Revenue

Minimize
Risk
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
6. Get Customer Feedback Early
Defects
Feature
Requests

Feedback

Other

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
TIPS FOR FOSTERING INNOVATION

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Key Takeaways
1

• Implement innovation process

2

• Know market and customers

3

• Identify the right problem to solve

4

• Define and test the concept

5

• Seek multiple revenue streams

6

• Get customer feedback early

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Free Consulting Session
• First ten people to submit information via
email
• Must include name, title, company name,
email address, phone number
• Include a brief description of the problem or
issue

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Hector Del Castillo
• Senior consultant with over 15 years of experience transforming
products to wealth for technology companies
• AIPMM Body of Knowledge (ProdBOK®) Contributor
• Established companies
– Jet Propulsion Laboratory, Lucent Technologies, MEI Technologies

• Small companies and startups
– Nextone Communications, Smith Micro Software

• Launched 30+ Products for global deployment
– HW/SW, Telecom, Enterprise Mobility, Information Security
Services, Professional Development

• Certified PMP®, CPM® and CPMM®
• University of California at Santa Barbara, MS EE
• University of Texas at El Paso, MS EE, BS EE
48
© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Q&A

Presenter:

Hector Del Castillo, CPM, CPMM
Senior Product Innovation Consultant

hmdelcastillo@aipmm.com
linkd.in/hdelcastillo

© 2013 HDC & Associates

http://linkd.in/hdelcastillo
Please Join Us Again!
AIPMM Webinar Series:
Adopt Your Sales Team - Sales Enablement Essentials
Friday, Oct 25th, 12 pm ET
http://aipmm.com/aipmm_webinars/

Global Product Management Talk:
http://www.blogtalkradio.com/prodmgmttalk

Stay Informed!
Newsletter:
LinkedIn:
Membership:
Certification:

© 2013 HDC & Associates

http://www.aipmm.com/subscribe
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Conceiving and Creating Your Next Technology Innovation

  • 1. AIPMM Webinar Series www.aipmm.com © AIPMM 2013 www.aipmm.com
  • 3. The Hub Of All Things Product Management Association of International Product Marketing and Management • With members in over 65 countries, the AIPMM is the worldwide certifying body of product team professionals • The only organization that addresses the entire product life cycle (inception to obsolescence) throughout any industry • Presently has offerings in North America, Europe, Middle East, Australia and Southeast Asia • Membership benefits include eligibility for the certification programs, discounts to AIPMM events, and access to the career center, peer forums, tools, templates and publications © AIPMM 2013 www.aipmm.com
  • 4. AIPMM Certifications AIPMM offers globally recognized certifications: • Certified Product Manager (CPM®) • Certified Product Marketing Manager (CPMM®) • Agile Certified Product Manager (ACPM®) • Certified Innovation Leader (CIL®) • Certified Brand Manager (CBM®) © AIPMM 2013 www.aipmm.com
  • 5. Tweet! Hector Del Castillo: @hmdelcastillo AIPMM: @AIPMM © AIPMM 2013 www.aipmm.com
  • 6. Participate and Win! • One lucky winner will win a free copy of the Guide to the Product Management and Marketing Body of Knowledge (ProdBOK®) © AIPMM 2013 www.aipmm.com
  • 7. Today’s Speaker Presenter: Hector Del Castillo, CPM, CPMM Senior Product Innovation Consultant hmdelcastillo@aipmm.com linkd.in/hdelcastillo © AIPMM 2013 www.aipmm.com
  • 8. Hector Del Castillo linkd.in/hdelcastillo © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 9. What is the biggest barrier for innovation within your company? • Poor management • Insufficient investment • Lack of innovative people • Inadequate planning • Cannot afford the risk © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 10. What We Will Discuss 1. Benefits of Innovation 2. Conceiving and Creating Your Next Technology Innovation 3. Steps to Identify a Market Need 4. Assessing Risk and Return 5. Tips for Fostering Innovation 6. Key Takeaways © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 11. Benefits of Innovation Increased value for customers © 2013 HDC & Associates Improved profitability for your company http://linkd.in/hdelcastillo
  • 12. Where can innovation happen? • Technology • Methodologies • Packaging • Operations • Tools • Distribution • Product Design • Business Models • Production • Pricing • Processes • Marketing © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 13. Well Defined Incremental Innovation Basic Research Disruptive Innovation Not Well Defined Problem Definition Breakthrough Innovation Not Well Defined Types of Innovation Well Defined Domain Definition © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 14. Innovation Funnel Ideas • Generate • Explore • Analyze • Synthesize • Test • Plan Outcomes © 2013 HDC & Associates • Implement http://linkd.in/hdelcastillo
  • 15. 1. Implement Innovation Process © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 16. Creates Alignment © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 17. Identify Key Resources © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 18. Define Key Deliverables © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 19. Reduces time to market © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 20. 2. Know Market and Customers © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 21. Identify Customer Segments Needs; e.g., Problems/pain points Applications/uses addressed Key functionality/attributes Degree of sophistication/quality/… Drive Product/Solution Strategy Demographics; e.g., Industry Function Geography Age/gender/income Other personal/business characteristics Drive Outreach Strategy Behaviors and Attitudes; e.g., Risk appetite/adoption Psychographics (lifestyle/personality) Stated/unstated values Usage patterns Vendor/brand loyalty Drive Adoption Strategy © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 22. Know Your Competitive Environment © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 24. 3. Identify Right Problem To Solve Needs Wants Information Desires © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 25. Define The Market Problem What? Why? Who? Market Problem How? © 2013 HDC & Associates When? http://linkd.in/hdelcastillo
  • 26. Steps To Define Market Problem Establish Need Justify Need Confirm Context Define Market Problem © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 27. 4. Define & Test Concept Possible Solutions © 2013 HDC & Associates Concept http://linkd.in/hdelcastillo
  • 28. Align Strategy With Needs Business Objectives Capabilities Customer Needs Technology © 2013 HDC & Associates http://linkd.in/hdelcastillo Market Knowledge
  • 29. Embed Technology In Solution Attributes Proposed Solution Benefits Technology Customer Experience © 2013 HDC & Associates http://linkd.in/hdelcastillo Augmented Services
  • 30. Maximize Value Leverage Capabilities © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 31. © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 32. 5. Seek Multiple Revenue Streams © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 33. Volatility Predictability Revenue Stream Return © 2013 HDC & Associates Risk http://linkd.in/hdelcastillo
  • 34. Maximize Revenue Minimize Risk © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 35. © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 36. 6. Get Customer Feedback Early Defects Feature Requests Feedback Other © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 37. © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 38. © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 39. © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 40. TIPS FOR FOSTERING INNOVATION © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 41. © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 42. © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 43. © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 44. © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 45. © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 46. Key Takeaways 1 • Implement innovation process 2 • Know market and customers 3 • Identify the right problem to solve 4 • Define and test the concept 5 • Seek multiple revenue streams 6 • Get customer feedback early © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 47. Free Consulting Session • First ten people to submit information via email • Must include name, title, company name, email address, phone number • Include a brief description of the problem or issue © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 48. Hector Del Castillo • Senior consultant with over 15 years of experience transforming products to wealth for technology companies • AIPMM Body of Knowledge (ProdBOK®) Contributor • Established companies – Jet Propulsion Laboratory, Lucent Technologies, MEI Technologies • Small companies and startups – Nextone Communications, Smith Micro Software • Launched 30+ Products for global deployment – HW/SW, Telecom, Enterprise Mobility, Information Security Services, Professional Development • Certified PMP®, CPM® and CPMM® • University of California at Santa Barbara, MS EE • University of Texas at El Paso, MS EE, BS EE 48 © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 49. Q&A Presenter: Hector Del Castillo, CPM, CPMM Senior Product Innovation Consultant hmdelcastillo@aipmm.com linkd.in/hdelcastillo © 2013 HDC & Associates http://linkd.in/hdelcastillo
  • 50. Please Join Us Again! AIPMM Webinar Series: Adopt Your Sales Team - Sales Enablement Essentials Friday, Oct 25th, 12 pm ET http://aipmm.com/aipmm_webinars/ Global Product Management Talk: http://www.blogtalkradio.com/prodmgmttalk Stay Informed! Newsletter: LinkedIn: Membership: Certification: © 2013 HDC & Associates http://www.aipmm.com/subscribe http://www.linkedin.com/company/aipmm http://www.aipmm.com/join.php http://aipmm.com/html/certification/ http://linkd.in/hdelcastillo