2. Most Progressive
Communications and
Information
Management
Shaakunth Kallem
LCVP CIM - 2013

3. MEMBERSHIP

4. Membership
• AIESEC in Hyderabad 2012
had MiM as an individual
portfolio where Q4 2012 had a
TL IM
• AIESEC in Hyderabad CIM
began the year 2013 without a
membership
• CIM in AIESEC in Hyderabad
has ended the year 2013 with
a membership of 26.
• 10 of the CIM members have
gone onto hold Executive
Board positions in 2014.
– This helped solve problems
regarding job roles faced in 2013

5. Operating Structure
(as of Q4)
VP CIM
TL CIM
Director
Exchange
TL CEM
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Creative
Team
CIM Cell
Comm Team
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er
Memb
er

6. Job Roles
• CEM Team (Innovation)
– Responsible for Engagement of
Stakeholders across All Sectors
and helping regenerate NPS
growth
• CIM Cell
– A Team of CIM Responsible in
Q4 who dealt with Membership
Training and KM primarily
• Creative Team
– A Team mainly responsible for
content for various CIM
Operations

7. TRAINING

8. IT Tools Training
– Podio – 3 + 11 Department
Sessions
– MailChimp – 3 + 11 Department
Sessions
– MyAIESEC.net – 4 + 11
Department Sessions
– Communication Principles – 2

9. Membership Training
– For Sales
• Persuasion - 1
• Writing Skills - 1
– Finance Essentials - 1
– For Membership
• Team Management - 1
• ELD Programs – 4 + 11
Department Sessions

10. Membership Training
– Talent Management
• Operational Training was given for
all Portfolios
• Sops and process flows were
defined by CIM under the
supervision of XDs, for this
purpose.
• 108 Sessions were delivered by TM
where content was developed by
TM and CIM together

11. PROCESS
OPTIMISATION

12. oGIP
• A custom EP booklet was
created with several EP
profiles compiled as a booklet.
• These booklets were sent
along with specialised
newsletters
• oGIP Newsletters: These
newsletters consisted of
– 6 EP profiles
– Their attached resumes
– Links to their Video of Purpose
(Shot and facilitated by CIM)
– EP Booklet
– Opportunity Booklet

13. oGIP EP Booklet

14. oGIP EP Booklet

15. oGIP TN Booklet

16. oGIP Newsletter

17. oGIP Growth
90
80
70
60
50
40
30
20
10
0
Raise
Match
Realisation
2012
2013
Projections

18. COMMUNICATION

19. iGCDP - Matching
• http://www.tinyurl.com/AIESECHYDICX
• This wiki was created for the ICX
programs
• They were used as support tools
for iGCDP in May, which were
known for AIESEC in Hyderabad
getting 101 matches that month,
• The wiki also consisted of all
reception content which helped
deliver quality exchanges at an
NPS of 25 at 30%

20. iGCDP - Raising
• YouTube was used for showcasing
iGCDP Projects in the Network.
• These helped contribute
Rs.70,000/- and drove the first
financially sustainable iGCDP
Project of 2013

21. Alumni Relations
• Alumni Newsletters were sent to all
recent Alumni.
• These helped us engage them and
they were a part of both of our
Local Congresses.
• Satish Shah – VP F 1994- helped
deliver a session at August Lcong
2013
• Himanshu Charan – MCVP
2011, Ashwath Vyas – VP OGX
2009 and Vijay A. – VP DT 2009
were invited to December LCong.

22. CEM
• A Customer Experience
Management Team was
brought in to help rectify
Quality Issues and to help
engage various stakeholders
• oGCDP
– 23 Raises in Q4
– NPS in Q3 (sans CEM Team) – 38
with 36% response rate
– NPS in Q4 (with CEM Team) – 49 with
43% response rate
• iGIP
– 5 Re-Raises through CEM Team
in Q4 (of 28)

23. CEM
• Customers Engaged
– AIESEC Network
•
•
•
•
Peer LCs
TN Managers (oGIP)
EP managers (iGCDP)
All EPs (NPS Engagement)
– External Stakeholders
• Clients (iGIP)
• Alumni
• oGCDP Positives (and Parents)

24. Podio
• Podio was extensively used as
a communication tool by
Business Development

25. ELD CONTRIBUTION

26. ELD Contribution
• CIM looked to contribute 5% of
all exchanges across 3 Programs
in 2013
Chart Title
iGCDP
oGCDP
oGIP
0
50
100
Total
Achieved
150
Target
• Total CIM Contribution
– 75 Projections
200
250

27. THANK YOU!!