2. HOW TO DO A CALL
By:
• Adrian Diez de Sollano Gómez
• iGIP León
• Email: adrian.diez@aiesec.net
• Facebook: Adrian Diez

3. HOW TO DO A CALL
Objective:
• That students learn how to do a successful
call.

4. HOW TO DO A CALL
This is one of the most important parts of a sale,
the objective is to schedule an appointment.

5. HOW TO DO A CALL
It is very important to prepare your information
and yourself before the phone call.
PREPARE
PHONE CALL

6. HOW TO DO A CALL
PREPARE:
• Objective
• Agenda (flow)
• Pen, notebook
• Material (package information)
• Spirit
• Smile

7. HOW TO DO A CALL
PHONE CALL:
RECEPTIONIST
MANAGER/DIRECTOR

8. HOW TO DO A CALL
PHONE CALL:
RECEPTIONIST:
• Short Explain and ask for the decision maker.
• Be nice and professional.
• Ask the suitable time to call back later if the
manager is not in the company.

9. HOW TO DO A CALL
PHONE CALL:
MANAGER/DIRECTOR:
• Be confident.
• Prepare a flow to practice.
• Introduce AIESEC, mutual benefit, ask for
meeting.

10. HOW TO DO A CALL
DO:
•
•
•
•
•
Prepare the flow.
The perfect time to do the call is 11 am – 1 pm
Short explanation to get the manager’s interest.
Phone call should not last more than 5 minutes.
Finish phone call with follow up points.

11. HOW TO DO A CALL
DON’T:
• Don’t look at the script when calling.
• Don’t try to sell the product during the phone
call.
• Don’t take it personally.
• Never give out too much information.

12. HOW TO DO A CALL
It is important to practice several times before
you do the call, until you get all the confidence
you need, you can practice with your iGIP
team.

13. HOW TO DO A CALL
Time to succeed!
Source: Manual iGIP 2013