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MSC MALAYSIA – IHL BUSINESS PLAN COMPETITION 2009/10
                                                   CONFIDENTIAL




   BUSINESS PLAN
                         [Version 2.1/020709/TED/MDeC]




         Name of Team
         Names of Individuals

         Contact Details:
               Address 1……………………
               Address 2……………………
               Address 3……………………

                   Tel :
                   Fax :
                   Mobile :
                   E-mail:




Multimedia Development Corporation Sdn. Bhd. (389346.D)
MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
CONFIDENTI AL



Contents

Section 1.0 EXECUTIVE SUMMARY……………………………………                                                          1


Section 2.0 INTRODUCTION TO THE COMPANY………………………                                                     1
     2.1 Company Background…………………………………………                                                          1
     2.2 Business Intent……………………………………………….                                                          1
     2.3 Growth Strategies……………………………………………….                                                        1
             2.3.1 Financial Strategies……………………………                                                   1
             2.3.2 Technology and Product Development Strategies………                                  1
             2.3.3 Marketing Strategies to increase market or mind share                             1
     2.4 Target Markets………………………………………………..                                                          2
     2.5 Revenue Model………………………………………………………                                                          2
     2.6 Operational Setup………………………………………………                                                         2
     2.7 Long Term Goals of company…………………………………                                                     2
     2.8 Market & Competitors Information……………………………                                                 2
     2.9 Strength & Weaknesses or SWOT (if possible)……………… …                                         2

Section 3.0 EMPLOYMENT OF KNOWLEDGE WORKERS……………………                                                  2
     3.1 Management Team………………………………………………..                                                         2
     3.2 Organizational Chart………………………………………………...                                                   3
     3.3 Human Resource Plan……………………………………………….                                                      3-4

Section 4.0 PRODUCT OR SERVICE DEVELOPMENT…………………………                                                 4
     4.1 Product / Service / Technology Overview……………………………                                          4
     4.2 Research and Development (R&D)……………………………………                                                4
     4.3 Benefits & Customer Value……………………………………………                                                  4

Section 5.0 MARKETING PROGRAMS………………………………………..                                                      5
     5.1 Marketing Overview………………………………………………                                                        5
     5.2 Marketing Programs…………………………………………….                                                        5


Section 6.0 FINANCIAL PROJECTIONS………………………………………                                                     5
     6.1 Financial Overview…………………………………………………….                                                     5
     6.2 Financial Qs to consider……………………………………………….                                                 5-6


Section 7.0 CONCLUSION or APPENDICES……………………………………                                                   6




           Multimedia Development Corporation Sdn. Bhd. (389346.D)
           MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
           Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
CONFIDENTI AL




Section 1.0 EXECUTIVE SUMMARY

                                The executive summary is an independent element of the
                                business plan. It should contain a brief overview of the most
                                important aspects of the business plan. In particular, it should
                                highlight the product or service, the value to the customer, the
                                relevant     markets,    management       expertise,    financing
                                requirements, and possible return on investment.

                                The reader should be able to read and comprehend the
                                summary in ten minutes.
                                ___________________________________________________
Section 2.0 INTRODUCTION TO THE COMPANY

2.1 Company
                                Should the company applying is an existing operation, please
Background
                                describe the history of its activities, or if the applying company is
                                a JV Co. describe as well the nature of the partnership and its
                                shareholding interest.
                                ___________________________________________________
2.2 Business Intent &
                                Please describe clearly the intended business activities of your
Clear indication of
                                company. A point-by-point description of the activity is highly
intended business
                                encouraged. Details of the activities would be enumerated in
activities.
                                Section 4. 1 Product or Service development.

                                An acceptable business intent write-up should consist of the
                                following four elements (1) Product or services offered (2)
                                market need (3) degree of innovation (4) feasibility and
                                profitability.
                                ___________________________________________________
2.3 Growth Strategies
                                State what are the strategies that your company plans to deploy
                                or achieve in growing the company

                                E.g.

                               2.3.1 Financial Strategies
                                    1The project is to be funded by Venture Capital Financing
                                    2To maximize the project value and image by Initial Public
                                    Offering (IPO) and listing the company in any technology
                                    based exchanges such as MESDAQ.

                               2.3.2 Technology and Product Development Strategies
                                    1To have flawless mobilization
                                    2To rapidly deploy the system integration by initially
                                    3To understudy closely with the
                                    4To invest consistently in potential experts.
                                    5To develop smart partnership with
                                    6To exploit the ready infrastructure
                                    7To extend into developing

                                                                                                     1
           Multimedia Development Corporation Sdn. Bhd. (389346.D)
           MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
           Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
CONFIDENTI AL




                                    8To exploit the database for



                              2.3.3 Marketing Strategies to increase market or mind share.
                                   To have flawless mobilization
                              ___________________________________________________
2.4 Target Markets
                               State the target audience of your product or services.
                               ___________________________________________________
2.5 Revenue Model
                               Describe how your company would earn revenue either from
                               products, services, JV-collaborations, etc
                               ___________________________________________________
2.6 Operational Setup
                               Describe the extent of operational setup that your company
                               would be undertaking.
                               ___________________________________________________
2.7 Long Term Goals of
                               What is the aspiration of the company in the next 3 years at
company
                               least? Where does management see the company heading?
                               ___________________________________________________
2.8 Market &
                               Describe the market segment or target market you are in. Also,
Competitors Information
                               indicate which main factors are now influencing or may influence
                               the given industry segment. Show what factors will affect
                               developments (technology, legislative initiatives, etc.) and what
                               relevance these factors have for your business.

                               Define the strengths and weaknesses of                 your competitors.
                               Evaluate your major potential competitors               using the same
                               criteria, e.g. sales volume and revenues               (pricing), growth,
                               market share, cost positioning, product lines,         customer support,
                               target groups, and distribution channels.

                               Evaluate your own company according to these same criteria,
                               and make a comparison as to how sustainable your competitive
                               advantage will be.
                               ___________________________________________________
2.9 Strength &
                               Broadly, list the competitors in your market segment, and briefly
Weaknesses or SWOT (if
                               describe the strength and weaknesses against your product or
possible)
                               services.
                               ___________________________________________________
Section 3.0 Employment of Knowledge Workers

3.1 Management Team
                               The management section is often the essential part of the plan.

                               Elements that we look for are:
                               • Education background
                               1• Experience or involvement in the industry
                               2• Designation and Role in the applying company
                                                                                                     2
          Multimedia Development Corporation Sdn. Bhd. (389346.D)
          MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
          Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
CONFIDENTI AL




                                It would be good if you could provide a brief resume of the key
                                management staff.
                                ___________________________________________________
3.2 Organizational Chart
                                Sample of an organizational structure can be shown as follows:




                                ___________________________________________________
3.3 Human Resource
                                Describe the type of people, expertise and training that your
Plan
                                company has planned for the staff.

                                Please fill in 3 year projected human resource plan, segregated
                                by knowledge and non-knowledge (support) staff. Example in
                                table below:




                                                                                                     3
           Multimedia Development Corporation Sdn. Bhd. (389346.D)
           MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
           Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
CONFIDENTI AL




                                 Position/Role                       Y1             Y2               Y3
                                 Chairman/CEO                         1              1                1
                                 Chairman/CEO                         1              1                1
                                 CEO                                  1              1                1
                                 Technical Advisor                    1              1                1
                                 Executive Secretary                  1              1                1

                                Position/Role                         Y1            Y2               Y3
                                Technical Division
                                CTO
                                Technical Development
                                Director
                                Technical Consultant
                                System Engineer
                                Technical Engineer

                                Bus. Dev. Division
                                CMO
                                Business Development
                                Manager
                                Account Executive

                                Finance and Admin.
                                CFO
                                Financial & Admin.
                                Assistant
                                Dispatch & Office
                                Assistant

                                Total No. Of Worker
                                Total Knowledge
                                Workers
                                Total Foreign Knowledge
                                Workers

                                % Of Knowledge
                                workers


Section 4.0 PRODUCT OR SERVICE DEVELOPMENT

4.1 Product / Service /
                                This section should explain the nature, extent of design,
Technology Overview
                                development or establishment of your products and services
                                over both the short and long term.

                                Essentially, the following are good elements to include:
                                1. Core technologies
                                12. Current development or R&D status

                                                                                                          4
           Multimedia Development Corporation Sdn. Bhd. (389346.D)
           MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
           Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
CONFIDENTI AL




                               23. Product strategy for current or future products
                               34. Intellectual property

                               This is a KEY section, where you describe the technologies,
                               services and solutions that your company is best at, and central
                               to the success of your business.
                               ___________________________________________________
4.2 Research and               Forecast Development as part of solution improvement or
Development (R&D)              technology Change

                               Also if possible describe R&D Strategies and Milestones
                               ___________________________________________________
4. 3 Benefits & Customer
                               Your innovative product or services should have its benefits to
Value
                               the end customer. It is important to indicate how your product
                               differs from others that are now or will be on the market.

                               Discuss the function of your product or services and the value in
                               which the customer will gain from it.

                               If comparable products, technology or services are already
                               available from your competitors you must convincingly
                               substantiate the added value your customers will receive. If you
                               are offering a range of innovative products or services,
                               categorize them and describe how the integrated products will
                               benefit consumers.
                               ___________________________________________________
Section 5.0 MARKETING PROGRAMS

5.1 Marketing Overview
                               This section should describe how the sales projections you are
                               making in your financials will be attained in terms of positioning,
                               marketing activities and promotional campaigns.


                               This section is actually a representation of the overall content of
                               your more detailed company Marketing plan, only in a much
                               more condensed fashion.
                               ___________________________________________________
5.2 Marketing Programs
                               It should include:

                               11. Your overall marketing strategies, incl. Events, materials and
                               primary tactics
                               22. Your pricing strategy (this could also be covered in Revenue
                               Model segment)
                               33. Your marketing and sales messages
                               44. Your promotional strategy
                               ___________________________________________________
Section 6.0 FINANCIAL PROJECTIONS

6.1 Financial Overview
                                                                                                    5
          Multimedia Development Corporation Sdn. Bhd. (389346.D)
          MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
          Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
CONFIDENTI AL




                                This section represents the conservative, achievable and
                                management projections of revenue, cost, expenses and cash
                                flow.

                                For convenience, you are suggested to use the sample
                                financial template given to you by the MSC Assessor.

                                These includes

                                11. P&L projections for 3 years (in RM)
                                22. Cash flow projections for 3 years (in RM)
                                33. Performa Balance Sheet for 3 years (in RM)
                                44. Major capital requirements or expenditure
                                55. Breakdown of sales (in detail)
                                66. Breakdown of R&D expenditure in detail
                                77. Last 3 Years Revenue and Profit after tax (should your
                                company already been in operation the last 3 years)
                                ___________________________________________________
6.2 Financial Qs to
                                Key questions that can be observed:
consider
                                1• How will your revenues and expenses develop?
                                2• What assumptions underlie your financial planning?
                                3• What sources of capital are available to you to sustain
                                operations?
                                4• How will you realize profits?
                                5• What can an investor expect should they invest in your
                                company?


                                By adopting the above program it is expected that the usage of
                                XYZ SB products and services will exhilarate. It is foreseen that
                                the provision of the gateway and the services by XYZ SB will
                                accelerate the development of mobile commerce and E-
                                business in various economic and business environment in
                                Malaysia that will contribute to the development of multimedia
                                and IT business.
                                ___________________________________________________
Section 7.0 CONCLUSION or APPENDICES

                                Everything else that you wish to include.
                                ___________________________________________________
                                ______




                                                                                                     6
           Multimedia Development Corporation Sdn. Bhd. (389346.D)
           MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
           Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my

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097649  M I B P C2009 10 Handbookv1.0097649  M I B P C2009 10 Handbookv1.0
097649 M I B P C2009 10 Handbookv1.0
 

097645 M I B P C2009 Business Plan Submission Template

  • 1. MSC MALAYSIA – IHL BUSINESS PLAN COMPETITION 2009/10 CONFIDENTIAL BUSINESS PLAN [Version 2.1/020709/TED/MDeC] Name of Team Names of Individuals Contact Details: Address 1…………………… Address 2…………………… Address 3…………………… Tel : Fax : Mobile : E-mail: Multimedia Development Corporation Sdn. Bhd. (389346.D) MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia. Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
  • 2. CONFIDENTI AL Contents Section 1.0 EXECUTIVE SUMMARY…………………………………… 1 Section 2.0 INTRODUCTION TO THE COMPANY……………………… 1 2.1 Company Background………………………………………… 1 2.2 Business Intent………………………………………………. 1 2.3 Growth Strategies………………………………………………. 1 2.3.1 Financial Strategies…………………………… 1 2.3.2 Technology and Product Development Strategies……… 1 2.3.3 Marketing Strategies to increase market or mind share 1 2.4 Target Markets……………………………………………….. 2 2.5 Revenue Model……………………………………………………… 2 2.6 Operational Setup……………………………………………… 2 2.7 Long Term Goals of company………………………………… 2 2.8 Market & Competitors Information…………………………… 2 2.9 Strength & Weaknesses or SWOT (if possible)……………… … 2 Section 3.0 EMPLOYMENT OF KNOWLEDGE WORKERS…………………… 2 3.1 Management Team……………………………………………….. 2 3.2 Organizational Chart………………………………………………... 3 3.3 Human Resource Plan………………………………………………. 3-4 Section 4.0 PRODUCT OR SERVICE DEVELOPMENT………………………… 4 4.1 Product / Service / Technology Overview…………………………… 4 4.2 Research and Development (R&D)…………………………………… 4 4.3 Benefits & Customer Value…………………………………………… 4 Section 5.0 MARKETING PROGRAMS……………………………………….. 5 5.1 Marketing Overview……………………………………………… 5 5.2 Marketing Programs……………………………………………. 5 Section 6.0 FINANCIAL PROJECTIONS……………………………………… 5 6.1 Financial Overview……………………………………………………. 5 6.2 Financial Qs to consider………………………………………………. 5-6 Section 7.0 CONCLUSION or APPENDICES…………………………………… 6 Multimedia Development Corporation Sdn. Bhd. (389346.D) MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia. Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
  • 3. CONFIDENTI AL Section 1.0 EXECUTIVE SUMMARY The executive summary is an independent element of the business plan. It should contain a brief overview of the most important aspects of the business plan. In particular, it should highlight the product or service, the value to the customer, the relevant markets, management expertise, financing requirements, and possible return on investment. The reader should be able to read and comprehend the summary in ten minutes. ___________________________________________________ Section 2.0 INTRODUCTION TO THE COMPANY 2.1 Company Should the company applying is an existing operation, please Background describe the history of its activities, or if the applying company is a JV Co. describe as well the nature of the partnership and its shareholding interest. ___________________________________________________ 2.2 Business Intent & Please describe clearly the intended business activities of your Clear indication of company. A point-by-point description of the activity is highly intended business encouraged. Details of the activities would be enumerated in activities. Section 4. 1 Product or Service development. An acceptable business intent write-up should consist of the following four elements (1) Product or services offered (2) market need (3) degree of innovation (4) feasibility and profitability. ___________________________________________________ 2.3 Growth Strategies State what are the strategies that your company plans to deploy or achieve in growing the company E.g. 2.3.1 Financial Strategies 1The project is to be funded by Venture Capital Financing 2To maximize the project value and image by Initial Public Offering (IPO) and listing the company in any technology based exchanges such as MESDAQ. 2.3.2 Technology and Product Development Strategies 1To have flawless mobilization 2To rapidly deploy the system integration by initially 3To understudy closely with the 4To invest consistently in potential experts. 5To develop smart partnership with 6To exploit the ready infrastructure 7To extend into developing 1 Multimedia Development Corporation Sdn. Bhd. (389346.D) MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia. Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
  • 4. CONFIDENTI AL 8To exploit the database for 2.3.3 Marketing Strategies to increase market or mind share. To have flawless mobilization ___________________________________________________ 2.4 Target Markets State the target audience of your product or services. ___________________________________________________ 2.5 Revenue Model Describe how your company would earn revenue either from products, services, JV-collaborations, etc ___________________________________________________ 2.6 Operational Setup Describe the extent of operational setup that your company would be undertaking. ___________________________________________________ 2.7 Long Term Goals of What is the aspiration of the company in the next 3 years at company least? Where does management see the company heading? ___________________________________________________ 2.8 Market & Describe the market segment or target market you are in. Also, Competitors Information indicate which main factors are now influencing or may influence the given industry segment. Show what factors will affect developments (technology, legislative initiatives, etc.) and what relevance these factors have for your business. Define the strengths and weaknesses of your competitors. Evaluate your major potential competitors using the same criteria, e.g. sales volume and revenues (pricing), growth, market share, cost positioning, product lines, customer support, target groups, and distribution channels. Evaluate your own company according to these same criteria, and make a comparison as to how sustainable your competitive advantage will be. ___________________________________________________ 2.9 Strength & Broadly, list the competitors in your market segment, and briefly Weaknesses or SWOT (if describe the strength and weaknesses against your product or possible) services. ___________________________________________________ Section 3.0 Employment of Knowledge Workers 3.1 Management Team The management section is often the essential part of the plan. Elements that we look for are: • Education background 1• Experience or involvement in the industry 2• Designation and Role in the applying company 2 Multimedia Development Corporation Sdn. Bhd. (389346.D) MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia. Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
  • 5. CONFIDENTI AL It would be good if you could provide a brief resume of the key management staff. ___________________________________________________ 3.2 Organizational Chart Sample of an organizational structure can be shown as follows: ___________________________________________________ 3.3 Human Resource Describe the type of people, expertise and training that your Plan company has planned for the staff. Please fill in 3 year projected human resource plan, segregated by knowledge and non-knowledge (support) staff. Example in table below: 3 Multimedia Development Corporation Sdn. Bhd. (389346.D) MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia. Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
  • 6. CONFIDENTI AL Position/Role Y1 Y2 Y3 Chairman/CEO 1 1 1 Chairman/CEO 1 1 1 CEO 1 1 1 Technical Advisor 1 1 1 Executive Secretary 1 1 1 Position/Role Y1 Y2 Y3 Technical Division CTO Technical Development Director Technical Consultant System Engineer Technical Engineer Bus. Dev. Division CMO Business Development Manager Account Executive Finance and Admin. CFO Financial & Admin. Assistant Dispatch & Office Assistant Total No. Of Worker Total Knowledge Workers Total Foreign Knowledge Workers % Of Knowledge workers Section 4.0 PRODUCT OR SERVICE DEVELOPMENT 4.1 Product / Service / This section should explain the nature, extent of design, Technology Overview development or establishment of your products and services over both the short and long term. Essentially, the following are good elements to include: 1. Core technologies 12. Current development or R&D status 4 Multimedia Development Corporation Sdn. Bhd. (389346.D) MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia. Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
  • 7. CONFIDENTI AL 23. Product strategy for current or future products 34. Intellectual property This is a KEY section, where you describe the technologies, services and solutions that your company is best at, and central to the success of your business. ___________________________________________________ 4.2 Research and Forecast Development as part of solution improvement or Development (R&D) technology Change Also if possible describe R&D Strategies and Milestones ___________________________________________________ 4. 3 Benefits & Customer Your innovative product or services should have its benefits to Value the end customer. It is important to indicate how your product differs from others that are now or will be on the market. Discuss the function of your product or services and the value in which the customer will gain from it. If comparable products, technology or services are already available from your competitors you must convincingly substantiate the added value your customers will receive. If you are offering a range of innovative products or services, categorize them and describe how the integrated products will benefit consumers. ___________________________________________________ Section 5.0 MARKETING PROGRAMS 5.1 Marketing Overview This section should describe how the sales projections you are making in your financials will be attained in terms of positioning, marketing activities and promotional campaigns. This section is actually a representation of the overall content of your more detailed company Marketing plan, only in a much more condensed fashion. ___________________________________________________ 5.2 Marketing Programs It should include: 11. Your overall marketing strategies, incl. Events, materials and primary tactics 22. Your pricing strategy (this could also be covered in Revenue Model segment) 33. Your marketing and sales messages 44. Your promotional strategy ___________________________________________________ Section 6.0 FINANCIAL PROJECTIONS 6.1 Financial Overview 5 Multimedia Development Corporation Sdn. Bhd. (389346.D) MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia. Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my
  • 8. CONFIDENTI AL This section represents the conservative, achievable and management projections of revenue, cost, expenses and cash flow. For convenience, you are suggested to use the sample financial template given to you by the MSC Assessor. These includes 11. P&L projections for 3 years (in RM) 22. Cash flow projections for 3 years (in RM) 33. Performa Balance Sheet for 3 years (in RM) 44. Major capital requirements or expenditure 55. Breakdown of sales (in detail) 66. Breakdown of R&D expenditure in detail 77. Last 3 Years Revenue and Profit after tax (should your company already been in operation the last 3 years) ___________________________________________________ 6.2 Financial Qs to Key questions that can be observed: consider 1• How will your revenues and expenses develop? 2• What assumptions underlie your financial planning? 3• What sources of capital are available to you to sustain operations? 4• How will you realize profits? 5• What can an investor expect should they invest in your company? By adopting the above program it is expected that the usage of XYZ SB products and services will exhilarate. It is foreseen that the provision of the gateway and the services by XYZ SB will accelerate the development of mobile commerce and E- business in various economic and business environment in Malaysia that will contribute to the development of multimedia and IT business. ___________________________________________________ Section 7.0 CONCLUSION or APPENDICES Everything else that you wish to include. ___________________________________________________ ______ 6 Multimedia Development Corporation Sdn. Bhd. (389346.D) MSC Headquarters, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia. Telephone: +603 8315 3000 Fax: 603 8318 7612 URL: www.mscmalaysia.my