Keynote presentation for CLAMS Conference, 2010 (College Library And Media Specialists), May 20 2010 in Kent, WA. Ahniwa Ferrari presents on providing excellent remote services to students using a variety of technologies and resources. View this presentation WITH embedded videos at http://www.slideboom.com/presentations/171884/Hands-On-Service-at-Arm%27s-Length. Watch the video of this presentation at http://www.viddler.com/explore/aferrari/videos/15/.

1. Hands-On Service at Arm’s Length Ninjas use swords, but also throwing stars. Keynote Presentation: CLAMS 2010 Spring Conference – 20 May 2010 @ Green River Community College – Kent, WA Ahniwa Ferrari Online Resources Consultant Washington State Library

2. Opening questions: What do we think of when we think of libraries? What do our students think of? What are our students doing, and what are they using to do it?

3. Cat and Girl is © Dorothy Gambrell and lives at http://catandgirl.com/

4. IMPORTANT NOTE! THERE ARE A LOT OF VIDEOS THAT ARE MEANT TO GO IN THIS PRESENTATION, BUT WON’T SHOW IN SLIDESHARE. TO SEE THIS PRESENTATION WITH THE EMBEDDED VIDEOS, VIEW IT ON SLIDEBOOM AT: http://www.slideboom.com/presentations/171884/Hands-On-Service-at-Arm%27s-Length LINKS TO YOUTUBE VIDEOS WILL BE INCLUDED IN LIEU OF ACTUAL VIDEOS FOR SLIDESHARE THIS VIDEO GOES HERE: http://www.youtube.com/watch?v=xZKYM2WhZj4

5. Today you’ll learn about Expanding your service beyond the reference desk. Embedding services in social media. Creating ready-made answers to popular questions. Looking cute while solving complex polynomial algorithms.

6. Cloning, Big Brother, and SPAM

7. Clone Yourself You can be in multiple places at once. You can help multiple students at once. If you slack off and try to make the clones do all the work, it will backfire. Calvin and Hobbes is © Bill Watterson.

8. Clone Yourself (2) Every librarian is you. You are every librarian. Serve your students all night long … Win at tennis! Via Tonymadrid Photography, on Flickr: http://www.flickr.com/photos/tonymadrid/2685703552/

9. VIDEO GOES HERE: http://www.youtube.com/watch?v=2q40QKDiji8

10. Clone Yourself Try a webcam! Utilize back-up staff and services. Really SELL your 24/7 services. Make sure students know about them! Via legofenris on Flickr.

11. VIDEO GOES HERE: http://www.youtube.com/watch?v=cVEaMl1AivI

12. Some videos are obviously fairly “big budget” and planned out, but there are plenty of easy video options to get the word out as well…

13. This took about 30 minutes to make using YouTube’s “Search Stories” video creator: VIDEO GOES HERE: http://www.youtube.com/watch?v=bwGnVoIteKI

14. This took about 15 minutes using a free Animoto account: VIDEO GOES HERE: http://www.youtube.com/watch?v=7k4sdIA_tWE

15. This took about 4-6 hours using Xtranormal: VIDEO GOES HERE: http://www.youtube.com/watch?v=YOvVLOPin50

16. Will Broccoli-Man survive!? Can a librarian REALLY help him? Find out next time, in the stunning conclusion of Broccoli-Man vs the evil CatFoxWomanX!

17. Big Brother Point of need service. Ubiquitous access points. Make your students feel like you’re stalking them … … but in a good way! " Erica Marshall of muddyboots.org "

18. Big Brother (2) QuestionPointQwidgets A-Go-Go. Embedded screencasts for instruction and page help. Social media connectors: let Twitter / Facebook / etc be a doorway into the library.

19. Hey, I didn’t know the library was on Facebook! Oooh, that reminds me, I need to find some resources for my essay … maybe they can help!

22. Your library should live in:

23. SPAM! Did you know that nearly 8 billion cans of Spam have been sold to date? Spam is “cooked in the can”, and it lasts indefinitely, and that’s really what we’re talking about here.

24. SPAM! (2) Resource guides Knowledge bases Video Instruction FAQs

29. Now you know all about: Expanding your service beyond the reference desk. Embedding services in social media. Creating ready-made answers to popular questions. Looking cute while solving complex polynomial algorithms.

30. And now the exciting Xtranormal conclusion!

31. VIDEO GOES HERE: http://www.youtube.com/watch?v=ADNXw4W_BW4

32. Hands-On Service at Arm’s Length Pirates use cutlasses, but also cannons. Questions? Keynote Presentation: CLAMS 2010 Spring Conference – 20 May 2010 @ Green River Community College – Kent, WA Ahniwa Ferrari Online Resources Consultant Washington State Library

34. Harness the library user in both design and implementation of services

35. Library users should be able to craft and modify library provided services

37. Elluminate as Study Room Did you know that EVERYONE gets a FREE Elluminate room, that they can use to meet with up to three people? Can you say virtual study room? Or maybe a place for online instruction? Via http://www.learncentral.org/

38. Your Own iPhone App Did you know that QuestionPoint Qwidgets are basically iPhone apps waiting to happen? Show your students how to find and bookmark them, and they’ll be able to ask you questions with their mobile phones without any extra work for you!

39. Twitter as Answer Service If you have a Twitter account, let your students ask questions @you. Even without your own account, you can encourage students to use a #hashtag to ask you questions – of course, you’ll need an account to answer. Collude with faculty so that certain classes and assignments have their own #hashtags.

40. Google Voice as SMS Service Google is now providing GVoice accounts to anyone with a .edu email address within 24 hours! You get your own Google Voice phone #, and a web interface to send and receive SMS messages to that number. It’s a pretty good SMS service, and it’s free!

41. Use Firefox No seriously. Just do it.

42. Are you mobile? You don’t need an app to have a good mobile website … check out Some samples at http://bit.ly/a0Vjcx

43. More From the LiB 13 Ways (and 147 Tools) to Help Your Library Save Money on Technology – http://librarianinblack.net/librarianinblack/2010/01/tech.html

53. This is like the secret track you find after listening to 20 minutes of silence … VIDEO GOES HERE: http://www.youtube.com/watch?v=rgevBTjKfZE Watch it on YouTube at http://www.youtube.com/watch?v=rgevBTjKfZE