1. PROACTIVITY
Calm cool and in control

2. WHAT HAPPENS TO A BOTTLE OF SODA WHEN
YOU SHAKE IT UP?

3. Sometimes things go wrong, and we feel
shaken up. As a result, we might EXPLODE
on someone or something. This is called
being REACTIVE. Has this ever happened to
you? Explain what happened and why. Was
this a good way to let go of all of your
feelings? Why or why not?

4. When you are PROACTIVE,
you make a choice about how
you react to the things that
happen in your life. You act like a
water bottle. You might get
shaken up or mad, but you stay
calm and don’t explode!

5. Is it hard to stay calm
(like a water bottle) even when things don’t go your
way?
Why or why not?
What steps could you take to be more PROACTIVE
and calm when things aren’t going well?

6. PROACTIVEVS. REACTIVE
• Proactive people make
choices based on values.Proactive
• Reactive people make
choices based on impulseReactive

7. LISTENINGTO OUR LANGUAGE
Reactive Language Proactive Language
There is nothing I can do Lets look at our alternatives
That’s just the way I am I can choose a different approach
He makes me so sad I control my feelings
They wont allow that I can create an effective
presentation
I have to do that I will choose an effective response
I cant I choose
I must I prefer

8. WHERE DOYOU FALL
Very Reactive Very Proactive

9. CIRCLES OF INFLUENCE AND CONCERN
Circle of Concerns
Things you can control or change
 Circle of Influence
Things you cant control

10. CIRCLES OF INFLUENCE AND CONCERN
Things you can’t control Things you can control
Other people Your attitude
The weather Your mood
Things you did wrong in the
past
Your reaction to good and
bad things that happen
How other people treat me How I treat other people
Can you add anything else

11. CENTRALVALUES –VICTOR FRANKL
1. The Experiential:That which happens to us
2. The Creative:That which we bring into expenses
3. The Attitudinal: Our response in difficult
situations
What matters most is how we respondto
what we experience in life

12. HUMANTOOLS
Stimulus
Freedom
of Choice
• Self Awareness
• Imagination
• Conscience
• Independent will
Response

14. PROACTIVELY DEFINED
Proactivity: HUMAN BEINGS are responsible for there
own actions
Our behaviour is a function of our decisions not our
conditions
We have the initiative and responsibility to make things
happen
RESPONSIBILITY: “RESPONCE – ABILITY”Ability to
choose your own response

15. PROACTIVE LEARNER
How to be a proactive learner?
Always ask questions
Seek info
Make sure you fully understand
participating in discussions
function as a team.They also show initiative
function as a team.

16. PROACTIVE LEADER
Expectations (Problem solving)
Habits(Priority, have faith in both
yourself and member)
Demeanour(Quick to accept
Change)
Incorporation(Planning ahead)

17. PROACTIVITY IN CUSTOMER SATISFACTION
Recognizing what customers want
before they do is part of proactive
service.

18. PROACTIVITY IN CUSTOMER SATISFACTION

19. PROACTIVITY IN CUSTOMER SATISFACTION
SIMPLE PRACTIVE
SUPPORT IS NOT
ENOUGH

20. WORDSTO REMEMBER
Think before you act.
Don't stress over things you can't control but focus on things
that you can change.
Watch your language: reactive language is counter-
productive.
“Winners make it happen while losers let it happen.” - Denis
Waitley