The document discusses communication skills and leadership. It covers topics like what effective communication looks like, including both verbal and nonverbal aspects. It also addresses different types of listening skills and the importance of perception in interactions. The overall document provides guidance on strong communication, listening abilities, and leadership presence.
20. s of Listening
Ignoring -
Not really Listening at all
Pretending -
Yeah! Huh .. Right
Selective Listening -
Hearing certain parts of the conversation
Attentive Listening -
Paying attention on the words said
Empathic Listening -
The Intent to understand
Agyal Leadership Academy
