The document provides an overview of web and social media strategies for Penn State Cooperative Extension. It discusses implementing a content management system called Plone to unify web presences and ensure quality control. Benefits include efficiency, shared content, and consistent branding across sites. The document also reviews best practices for social media engagement, including platforms like Twitter, Facebook, YouTube, and RSS feeds. It emphasizes listening to audiences, sharing others' content, and using analytics to understand impacts. Team collaboration is supported through an internal tool called Teambox.
33. Visitors are looking for answers to their questionsPoint: Whatever you do on the web, you do not have much time to capture the audience. First impressions matter.