Is Lean Change Management a framework? method? model? process? This talk was presented at DareFest 2014 in Antwerp, Belgium. Learn how to incremental change your organization without scaring the crap out of everyone.

1. L E A N C HANGE MANAGEMENT
Jason Little - #DareFest

2. #DareFest @jasonlittle
I ’M J A SO N , A N I N T ROVERT F ROM
C A N A D A A N D Y E S , I L I K E HOCKEY.

3. STAND U P !
#DareFest @jasonlittle

4. #DareFest @jasonlittle
F I ND A PA RTNE R

5. #DareFest @jasonlittle
STAND B ACK-TO- B ACK

6. #DareFest @jasonlittle
CHA N G E 3 T H I N G S A B O U T
YOU R A P P E A R ANCE
THE N FA C E EACH OTHE R AND
GUE S S WHAT HA S CHANGED

7. #DareFest @jasonlittle
WHO R EMOVED SOMETHI NG?

8. #DareFest @jasonlittle
L E T ’ S D O I T A G A I N !

9. You’re important now. #DareFest @jasonlittle

10. #DareFest @jasonlittle
STAT U S

11. #DareFest @jasonlittle
Your brain isn’t your friend.
S.C.A.R.F - DAVID ROCK
ENGAGE RUN AWAY
C.H.A.M.P.F.R.O.G.S

12. #DareFest @jasonlittle
P ROCE S S AND LO G I C CANNO T
UNDO WHAT H A S B E E N
CULT I VAT E D T H ROUGH E M O T I O N S

13. #DareFest @jasonlittle
BUT WA IT…AR E N ’ T Y O U
S E L L ING A B OOK ABOUT
A CHANGE P ROCES S?
Well, sorta, but thanks for asking!

14. Organizations want this #DareFest @jasonlittle

15. But they’re starting from this #DareFest @jasonlittle

16. Oh, and they need it by this date… #DareFest @jasonlittle
WE’RE
TRANSFORMED!

17. Oh, and they only have so much budget… #DareFest @jasonlittle
WE’RE HIRING A COACH!
$85/HR!
(CDN…SO LIKE, 3
EUROS…
BUT…BACON!…MAPLE
SYRUP!)

18. Understanding of complexity #DareFest @jasonlittle
Image used without the expressed,
written consent from Niels.
Like it or not, some
people need tools or
methods, or processes
or gimmicks to help
them through this.

19. #DareFest @jasonlittle
time
Understanding of complexity
deep
shallow
none
average manager/executive etc

20. “RESISTANCE”
“The
Change”
BELIEFS
DIVERGENCE IN UNDERSTANDING
INNOVATORS AND EARLY
ADOPTERS EARLY/LATE MAJORITY “LAGGARDS AND RESISTERS”

21. #DareFest @jasonlittle
L E A N C HANGE MANAGEMENT
HELP ORGANIZATIONS EXPLORE POSSIBILITIES AND CHOOSE WHAT’S REALISTIC…FOR NOW!

22. I N S I G H T S
WHAT DO YOU KNOW ABOUT YOUR
ORGANIZATION?
WHAT DO YOU NEED TO KNOW TO CHANGE
IT?
WHAT IS UNIQUE ABOUT YOUR
ORGANIZATION?
WHAT APPROACH FOR INTRODUCING CHANGE
WILL WORK BEST?
#DareFest @jasonlittle

23. OPT I O N S
wHAT COULD YOU CHANGE?
WHAT WOULD BE REALLY HARD TO CHANGE?
WHAT’S THE NATURAL PACE OF
CHANGE IN THE ORGANIZATION?
WHAT SHOULD NOT BE CHANGED?
#DareFest @jasonlittle
wHAT EXTERNAL FACTORS SHOULD
BE CONSIDERED?

24. E X P E R IMENTS
#DareFest @jasonlittle
CHANGES ARE EXPERIMENTS
CHANGES NEED SOME PLANNING
LEARN FROM EXPERIMENTS
EXPERIMENT RESULTS FEED YOUR
INSIGHTS AND FUTURE OPTIONS

25. F RAMEWORK?
METHOD ?
P ROCE S S?
MOD E L?
#DareFest @jasonlittle

26. A BUNCH O F I D E A S FOR
I N T RODUC I N G CHANGE I N TO
ORG A N I Z AT I O N S WITHOUT
S C A R ING T H E S H IT OUT O F
EVERYBODY !
#DareFest @jasonlittle

27. BJ Fogg
MBTI
SCARF - David Rock
“Traditional” Change
Management
(only the good stuff!)
McKinsey 7S ADKAR
Kotter’s 8 Steps
Satir
Kubler-Ross Lean Startup
Agile
Lean
I N F LUENCED BY
Images of Organization
Complexity Thinking
Professional Coaching
Systems Thinking

28. BJ FOGG
FOGG BEHAVIOURAL MODEL, BEHAVIOURAL GRID
WWW.BJFOGG.COM
#DareFest @jasonlittle

29. 4 - I S H P R ACTI C E S
YOU CAN USE TOMORROW
#DareFest @jasonlittle

30. #DareFest @jasonlittle
CULTUR E H ACKING
(SORRY NIELS!)

31. #DareFest @jasonlittle
I N T E N T I O N A L DI S RUPT I O N ?
(SORRY PAUL!)

32. #DareFest @jasonlittle
HOL D ING U P A M I R ROR ?

33. #DareFest @jasonlittle
E X POS ING DY S FUNCTION?

35. B L A ST R A D I U S
#DareFest @jasonlittle

36. PRODUCT 1
DEPENDENT
DEV
CUSTOMERS
OPS
MARKETING
QA PROCESS
STATUS
REPORTS
Processes Affected
PILOT
TEAM
TEAM(S)
People Affected
Directly Affected
In-Directly Affected
Observers
+ Early Adopters
- Laggards
Fence-sitters
+
+
-
-
! Hard to change
“Easier” to change
!
#DareFest @jasonlittle

38. #DareFest @jasonlittle
CHANGE CANVA S E S

39. #DareFest @jasonlittle

40. #DareFest @jasonlittle

41. Create a canvas through conversations #DareFest @jasonlittle

42. Customize it to suit your needs #DareFest @jasonlittle
Vision
Where are we going as an organization, and why are we doing this? What are we trying to achieve?
Outcomes
What is the top
outcome we’re looking
to achieve?
Barrier to Success
What are the top 3
problems we face in
reaching our outcome?
Importance
Why is this important to
overcome as an
organization, what is
the cost of delay?
Who & What?
Who and what is
impacted the most by
these problems?
Assumptions
Key Assumption Options? How we measure? Key Learnings?
1
2
3
faster delivery better quality customer satisfaction employee satisfaction
Who?
faster cycle
time long testing
cycles competitive
advantage
dev &
support
teams
policies
structure
reward
systems

43. 100% transparency #DareFest @jasonlittle

44. #DareFest @jasonlittle
P E R S P ECT I V E MA P P I NG

45. PERSPECTIVE
DATA
EXECUTIVES
MANAGERS
TEAMS/STAFF
SUPPORTING
THE CHANGE
HOLDING BACK
THE CHANGE
THEME 1 THEME 1I
#DareFest @jasonlittle

46. Review the canvas #DareFest @jasonlittle

47. Feedback from the people #DareFest @jasonlittle

48. And more feedback… #DareFest @jasonlittle

49. Synchronized online and in-room feedback #DareFest @jasonlittle

50. Then change the plan #DareFest @jasonlittle

51. L E A N CO F F E E
#DareFest @jasonlittle

52. Create urgency through dialogue #DareFest @jasonlittle

53. Create urgency through dialogue #DareFest @jasonlittle
lean coffee
PMO
BA team
‘agile porfolio
planning’
quarterly
budgeting
executive
sponsored lean
coffee
guilds & CoP’s

54. GET THE BOOK
http://leanchange.management