Managing Response to Change at Agile and Beyond 2013
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Learn how to deal with people who resist change.
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Managing Response to Change at Agile and Beyond 2013
- 1. Managing Response to Change Andrew Annett Jason Little @akannett @jasonlittle 1
- 2. Managing Response to Change @akannett @jasonlittle http://www.versionone.com/pdf/7th-Annual-State-of-Agile-Development-Survey.pdf 2
- 3. Managing Response to Change @akannett @jasonlittle What are some examples of “resistance to change”? Discuss at your table, put short responses on sticky notes. 5 minutes
- 4. Managing Response to Change @akannett @jasonlittle Change efforts have a lousy track rate. 1995 – and Crawford: 33% Kotter: 30% 1998 – Turner Procsi: 29% 2005 – 2008 – Mckinsey: 30% 2011 – Standish Group: 34% http://www.onirik.com.au/media/Whitepapers/Cracking%20the%20Change%20Code%20White%20Paper.pdf
- 5. Managing Response to Change @akannett @jasonlittle new status quo old status quo status quo d te n ea tio cr a r eg & ice g in t cha in ct be a Pr y ide os tit en nti id ty w transforming ne be idea ing los t
- 6. Managing Response to Change @akannett @jasonlittle Rationals “NT” new status quo old status quo Guardians “SJ” status quo n a tio r Artisans “SP” teg & ice cha in ct a Pr os transforming idea Harmonizers “NF”
- 7. Managing Response to Change @akannett @jasonlittle http://teresatorres.com/producttalk/wp-content/uploads/2013/01/ladder_of_inference.jpg 7
- 8. Managing Response to Change @akannett @jasonlittle
- 9. Managing Response to Change @akannett @jasonlittle We are creatures of habit “Cells that fire together, wire together.” Donald Hebb, 1949
- 10. Managing Response to Change @akannett @jasonlittle Culture is a sum of the behaviours of the individuals who interact. 10
- 11. Managing Response to Change @akannett @jasonlittle The 5 factors that shape all social interaction.
- 12. Managing Response to Change @akannett @jasonlittle We need a volunteer! http://images5.fanpop.com/image/photos/26100000/The-Shining-jack-nicholson-26184695 12
- 13. Managing Response to Change @akannett @jasonlittle Fogg Behaviour Model
- 14. Managing Response to Change @akannett @jasonlittle Different context? Different trigger
- 15. Managing Response to Change @akannett @jasonlittle How have you made it easy to do things differently in your organization? What triggers did you use? spark, signal, facilitate? 15
- 16. Managing Response to Change @akannett @jasonlittle What next? Options Doing (1) Done Become Learn to intentional promote about change: positive Simplify, responses. Decompose Discuss these ideas: @ akannett @jasonlittle
- 17. Managing Response to Change @akannett @jasonlittle 1 Understand Change - Satir Change, Interaction and Human Validation Process Models - Type and Temperament reaction to change Prepare for Change 2 - ADKAR, interviews, cultural assessments (OCAI, Schneider), Kotter Change Model 3 Trigger the Change - “Agile Adoption”, “Agile Transformation”, Lean, Scrum, Kanban, Management 3.0, Beyond Budgeting Manage the Chaos 4 - SCARF, BJ Fogg Model, Lean Change, Complexity Thinking, STOOS @akannett @jasonlittle http://www.agiletransformation.ca Managing Resistance Responses to Change
- 18. Managing Response to Change @akannett @jasonlittle Thanks! Questions? Andrew Annett @akannett Jason Little @jasonlittle www.leanintuit.com 18
Editor's Notes
- It takes effort to think Our brains minimize effort Heuristics and biases shortcut the need to think We can’t easily overcome emotional responses with rational thought
- Facilitate – make behaviour easier – simplify Spark – motivate behaviour (pull with insight) Signal – cue behaviour