SharePoint Saturday UK Keynote 2014 - Getting Questions Answered - The Future of Enterprise Search

1. Getting Questions Answered –
The Future of Enterprise Search
Agnes Molnar
CEO, Managing Consultant
Search Explained
Agnes.Molnar@SearchExplained.com
@molnaragnes

2. Thank You to Our Sponsors!

3. Introduction – Agnes Molnar
7 years SharePoint Server MVP
http://aghy.hu
@molnaragnes
Founder & Managing Consultant
http://SearchExplained.com
http://yammer.com/SearchExplained
Agnes.Molnar@SearchExplained.com
Search Community Leader
http://ITUnity.com/agnes-molnar

4. Enterprise Search –
Real World Challenges Today

5. Search is Easy?!

6. Find is the REAL Challenge!

7. Search = Users + Content + Context
Content
Context Users

8. Planning Enterprise Search
Business
goals
Scenarios &
use cases
Application
Lifecycle
Systems to
integrate
User
Experience
Metrics
Milestones Resources Experts

9. Enterprise Search – IT Project?
• Content evolves
• Users evolve
• Context evolves
Search has to evolve!
• Add/Modify content source
• Add/Modify/Remove New
metadata
• Modify/Improve UI
• New Search-Driven Applications
• Obsolete content
• …
• …
• …
Content
Context Users

10. Enterprise Search – Business process
More than a One-Time
Analysis
Collecting Feedbacks
Evaluation
Continuous improvement

11. Findability Challenges
Too many
results
Not enough
results
No relevant
results
Outdated No results
Multiple
–
multiple search
solutions

12. Findability Challenges –
The Paradox of Content
Less Content – Less Value
More Content – More Garbage

13. The Paradox of Content
“The average person receives
63,000 words
of new information every day”
(Average length of a novel: 64.531 words - Amazon)

14. The Paradox of Content
“The Average Person Today
Processes More Data in a Single Day
Than a Person in the 1500’s Did
In an Entire Lifetime.”

15. Content Challenges
Volume
Velocity
Variety

16. Visualization Challenges
“Ten blue lines” experience
“Old style”
Not visual enough
Not obvious
Ranking
Hard to “overview”

17. Data Mining & Semantics
Content has no meaning to the
engine
No relationships and links
objects
No cross-system relationships
defined
Lack of quality metadata

18. Security in Enterprise Search
• Goal: to avoid “security accidents”
• Enterprise Search Security = Content Security
• Enterprise Search != Security Leak

19. “New Wave” of Findability

20. Findability vs. Search
Findability:
the ease with which information can be found
Information
architecture
Accessibility Navigation
User
Interface
User
Interactions
Search

21. UI – Personalized Experience

22. UI – No Query Box

23. UI – Custom Refiners

24. UI – Search as an Application
Source: http://www.domorewithsearch.com

25. Discovery - Delve

26. E-mail Management: Clutter

27. What is The Office Graph?
Manager
Direct report
Works with
Shared with me
Trending around me
Viewed by me
Presented to
me
Liked by me

28. Manager
Direct report
Works with
Shared with me
Trending around me
Viewed by me
Presented to
me
Liked by me
What is The Office Graph?

29. Hybrid Search
“Big”
Enterprise
Search –
On-Prem
Office
& Delve –
Office 365
Office Graph
Clutter – Office
365
HYBRID
Solutions

30. Azure Search

31. Conclusions

32. Search Social
Enterprise
Intelligence
Big Data

33. “Search is
Complex and Beautiful”

34. Learn More?
• http://ITUnity.com/Search
• http://yammer.com/SearchExplained
• http://SearchExplained.com
• http://aghy.hu
• Agnes.Molnar@SearchExplained.com
• @MolnarAgnes

35. Thank You!