1. Enterprise Edition
Revolutionise
the way you
COMMUNICATE
entVoice Enterprise Edition is a unified messaging
platform providing ultimate flexibility and features.
entVoice is a powerful, cost-effective solution suited
for the needs of any user.
entVoice fully integrates with legacy telephony
infrastructure.

2. Enterprise Edition
Feature Rich Telephony Solution Remote Working
entVoice provides all of the call management features that you would expect from an IP entVoice provides remote workers with seamless access to the voice capabilities of the
PBX platform, but without the costs. Unlike other solutions, entVoice also integrates office by making and receiving calls just as if they were in the same location. With
with legacy technologies such as ISDN and analogue, providing a truly converged additional presence and messaging features, users can chat to each other and
communications platform. determine each other’s availability by using a simple PC application.
Simple Feature Upgrades Lower Cost of Ownership
Unlike traditional telephony systems, entVoice Enterprise Edition helps you to
Built on open standards, entVoice features are uploaded to your platform and
streamline costs. Physical infrastructure costs are reduced due to single cabling to
implemented with no impact to service.
each desk for both telephone and PC. Additional savings are made by utilising Voice
over IP for inbound and outbound services, reducing the number of legacy ISDN or
analogue circuits required, as well as benefiting from the lower rates offered by our
Voice over IP network. The benefits of a converged communications platform also
means that network management and maintenance costs are lowered. Lastly, savings
can also be made by using in-house applications such as entVoice audio conferencing
instead of traditionally outsourced services.
Business Integration Capability
Built on open standards, entVoice provides a number of integration points to assist in
integration with existing email and CRM applications. entVoice can be used with
Microsoft®Outlook® using a freely available plug-in application.
Flexible&
Superior Solutions

3. Enterprise Edition
Easy System Administration Users can be allocated Enhanced Services including:
l ID display
Caller Voicemail boxes
l Channels Limitation
l
Administrators configure entVoice using a straightforward, intuitive web interface. Multi-
Dialling permissions
l l answer / dial
Group Security settings
l
level administrator access means that you can set varying privileges for different users.
lrecording
Call l notifications
Email Hot desking
l
Telephone Extensions l time call monitoring
Real Conferencing
l
entVoice supports open standards and is Remote Extensions
truly vendor independent, enabling you to
use handsets which comply with the SIP entVoice allows remote workers and staff to be seamlessly connected to the office.
protocol. Other types of handset can also be
By employing call compression and network traversal technologies you can be
used:
connected from absolutely anywhere and enjoy the same benefits and call quality as
Analogue telephones, fax machines and
l being in the office.
cordless handsets can be connected
using analogue telephone adapters (or Corporate Instant Messages(IM) with integration to
ATAs for short).
telephony
WiFi
l phones enable you to be
connected while roaming across lthe presence information for members of the company
See
wireless networks Screen pop-ups for incoming and out-going calls
l
Internal company IM
l
Softphones
l provide you with the
flexibility to make calls using your laptop.
The entVoice softphone enables you to
make video calls and send messages
and check the availability of your
colleagues.
Features
“entVoice provides you with a comprehensive webmanagement
interface for straightforward configuration of your call management
platform”

4. Enterprise Edition
User Portal for every extension Unified Messaging
Web based end user portal for every extension holder entVoice provides advanced voicemail capabilities:
Each extension of the system is bound to a user. Users can easily log into the entVoice
Email
l notification of new voicemail Multiple Mail Folders
l
user portal and manage their own extension easily. The Web-based voicemail interface,
messages l Interface for Voicemail Checking
Web
Time based extension routing, Follow-me are some of the extremely useful features that
l zone for each mailbox
Time Voicemail Forwarding
l
entVoice Enterprise Edition allows individual users personal access to.
Universal voicemail access number.
l l Message Waiting Indicator
Visual
Users Can: PIN Protection
l Message Waiting Indication
l
lpersonal details
Edit
Separate
l Away and Unavailable IMAP
l based unified inbox for
l / forward/ delete / move voicemail messages
Check Messages Voicemail & Faxes
l / download call records
View Default or Custom Messages
l
l / download recorded calls
Listen
Administer all vertical services: (call forward, do not disturb, caller ID etc.)
l Faxes Delivered to Your Desktop
entVoice allows you to receive inbound faxes directly to your email inbox. You are
allocated a fax number which receives faxes and then sends to you via email in TIF
Remote Access graphics format.
Users can access voicemail and configuration Inter-operation with other software
options via an external access number. For
employees on the move this feature enables them l Connection for Microsoft Exchange voicemail and fax support
IMAP
to check for messages and set out of office Microsoft Active Directory support for extension settings
l
announcements.
Features
l integration
XMPP
User portal allows entVoice users to have independent effortless
access to essential services assigned to them

5. Enterprise Edition
Conferences Call Routing Options
Conferences allow participants to talk to each other as if they were in the same room. Calls can be routed through a variety of trunks including:
Participants can be located locally, or remotely. A remote location could be just around
the corner or anywhere in the world.
l BRI circuits
ISDN
Participants access conference rooms by either dialling an external access number or a l PRI circuits
ISDN
local extension.
l Analog Lines
POTS
Adding conferences is easy. Simply enter a conference name and number to create a l over IP Services
Voice
conference, or choose from a range of advanced options such as “Enable Music on
entVoice allows the easy configuration of least cost and failover routing policies,
Hold”, “Announce Number of Participants” and “Always prompt for a PIN”.
allowing calls to be directed over trunks based on cost and availability.
Call Detail Records
Features
All incoming and outgoing call records are available for viewing by authorised users.
Records are available for all or per-user calls. In addition, all records can be
downloaded in CSV format for use in third party applications.
“entVoice allows for easy expansion of trunks via its upgrade model.”

6. Enterprise Edition
Call monitoring & recording Automatic Call Distribution (ACD)
entVoice allows all incoming and outgoing calls to be recorded. Call recording can be Also known as queuing, ACD is widely used in call centres where call distribution and
activated via a configuration setting on the comprehensive web administration monitoring is particularly important. entVoice allows you to configure algorithms such
interface. as Round Robin and RingAll as well as fine tuning announcement
options for queuing callers. entVoice can also be used with OrderlyQ© to reduce
Call monitoring allows users to listen to calls taking place on other extensions in real abandoned calls and streamline staffing requirements.
time. The call monitoring and recording features are ideal for call centres where it is
necessary to regularly control and improve customer service. Increase the overall concurrency of your organisation by utilising SIP trunking for call
origination and termination. With entVoice, technologies can be blended to suit your
needs. For example, important inbound calls can be received over a legacy ISDN line,
Interactive Voice Response (IVR) while outbound calls are all sent via your VoIP Trunk. This strategy enables you to
minimise your line rental expenditure and save costs on outbound calls.
IVR means that callers are greeted with a choice of options from a list of spoken
announcements.
To configure entVoice IVR you simply select the option that you wish to modify and then
assign an action from the comprehensive dropdown list.
Features
“Real time call monitoring allows authorised user to monitor and
listen to calls of one or more users in real time.”

7. Enterprise Edition
The SMB Edition offers business class features required by today’s demanding communications needs. In addition to the standard features of all new generation IP PBX solutions, the
SMB Edition includes comprehensive enhanced services, telephony applications, system administration, end user applications, customisation, reliability and setup and
configuration features.
Standard Features Enhanced Services Customisation & Reliability Networking and Branch Support
l 250 Extensions
Up to l Me
Follow Services Monitoring
l l Cost Routing
Least
Integration with Legacy Technology
l l Hunt
Group System Sounds Administration
l Inbound DID Routing
l
IVR Auto Attendant
l Call Forwarding
l System Alarms
l Operation Times
l
l Conference Bridges
Audio l Disturb
Do Not System Backup
l l Directory
Name
l On Hold
Music l ID
Caller l Updates
Auto Emergency Trunks
l
lCaller
Last Powerful Reporting Capability
l l Groups
Ring
Billing
Call Park
l File Rotation
l Optional ACD Queues
l
Downloadable Call Detail Records
l Paging/Intercom
l Optional Call Recording
l
Optional Real Time Billing
l Remote Access
l Optional Call Monitor/Barge
l
System Administration Voicemail Product / Customer Support
l / Analogue Auto Trunk
ISDN Enhanced Voicemail Configuration
l Software Updates
l
Configuration
l Operator/Exit Digit
l Multiple Customer Support Options
l
Localisation Settings
l l Messaging
Unified Remote System Diagnosis and Repair
l
Service Provider Templates
l Timezone Support
l Comprehensive Documentation
l
End User Applicatons
l Voicemail Groups
l Knowledge Base
l
lOperator Console
One
Outlook Integration
l
Web-based User Configuration
l
entVoice Enterprise IP PBX - SMB Edition

8. Enterprise Edition
The Call Centre Edition offers a set of features to cater for the requirements of a call centre, for effectively starting and managing inbound or outbound call campaigns. ACD queues,
call agents, comprehensive reporting, real time queue statistics, real time queue monitoring, soft phone*, predictive inbound and outbound dialling*, penalty-based routing are some
of the features that are available.
Standard Features Billing System Administration Setup and Configuration
l 512 Extensions
Up to Downloadable Call Detail Records
l l / HTTPS Administration Session
HTTP System Setup Wizard
l
Integration with Legacy
l Optional Real Time Billing
l lBrowser Administration
Web IP Telephone Auto Provisioning**
l
Technology
l lBased Administration
Role l / Analogue Auto Trunk
ISDN
IVR Auto Attendant
l Service-based Provisioning
l Configuration
Enhanced Services
l Conference Bridges
Audio Multi-site Administration
l Localisation Settings
l
l On Hold
Music l Me
Follow Service Provider Templates
l
l Hunt
Group
End User Applicatons Call Centre Applications
Call Forwarding
l
Customisation & Reliability
l Disturb
Do Not lTime Queue Statistics
Real
lOperator Console
One
Networking and Branch Support
l lTime
Real Services Monitoring
l
Outlook Integration
l
l Cost Routing
Least l Monitoring
Queue System Sounds Administration
l
l Configuration Display
User
Inbound DID Routing
l l Based Routing
Penalty System Alarms
l
Operation Times
l l Queues
ACD System Backup
l
Voicemail l Directory
Name Call Agent Handling
l l Updates
Auto
Emergency Trunks
l Call Monitor/Barge
l Powerful Reporting Capability
l
Enhanced Voicemail Configuration
l
l Groups
Ring l ID
Caller File Rotation
l
Operator/Exit Digit
l
Call Recording
l lCaller
Last
l Messaging
Unified
Call Monitor/Barge
l Call Park
l
Timezone Support
l
Paging/Intercom
l
Voicemail Groups
l
Remote Access
l
Product/Customer Support
Software Updates
l
Multiple Customer Support Options
l
Remote System Diagnosis and Repair
l
Comprehensive Documentation
l
Knowledge Base
l entVoice Enterprise IP PBX - Call Centre Edition

9. About Enterux
Enterux is the leading India-based Internet telephony solution provider, specializing in end-to-end
solution delivery for the enterprise market. Enterux owns and operates its own VoIP network and
offers a diverse range of solutions including entVoice™ Enterprise and Hosted IP PBX.
Our solutions utilize Voice over IP (VoIP) technology to deliver technologically advanced telephony
solutions. Enterux entVoice gives a new lease of life to your enterprise environment by seamlessly
integrating remote workers with your office, and providing leading edge functionality.
As an leader of IP Communications in India, Enterux is also able to deliver VoIP trunking services for
making dramatic savings in telecommunications expenditure.
Speak to one of our sales representatives today to see how we can revolutionise the way you
communicate.
Contact Us
Enterux Solutions Pvt. Ltd. Phone: +91-22-67991334
www.enterux.com
110 Reena Complex, Fax: +91-22-25132445
Opp. Nathani Steel, Email: sales@enterux.net
Vidhyavihar (W), Cell: +91-9820332422
Mumbai – 400 086. India.