2. USER’S GUIDE
2013
YOUR NEW CAR
This booklet contains answers to all the questions
you have about your vehicle, from pick-up to drop-off.
EDITORIAL
Thank you, dear Customer!
Thank you for choosing Renault Eurodrive for your stay in
Europe.
At Renault, we have always believed that cars should be suited
to everyone’s life style and everyone’s expectations. This
ambition is reflected in our quest for mobility that is sustainable
and environmentally friendly, and for safety and quality that
can be accessed by the masses.
These traveling instructions contain comprehensive information
on how to use the Renault Eurodrive. The information
contained in the booklet is available online at our website,
www.renault-eurodrive.com.
Out of a concern to make things easy for you, all our teams are
dedicated to ensure that you are a satisfied customer. We give
you an email address that is exclusively concerned with quality
aspects of our service, prepared to receive all your questions,
suggestions and complaints: qualite.eurodrive@renault.com. Contents
04 Picking up your car
We wish you a pleasant stay in Europe at the wheel of your
Renault or your Dacia and thank you again for choosing 06 Insurance / assistance
Renault Eurodrive. 08 Changing your contract
09 Your Eurodrive First program
10 Returning your car
Sophie PONSAILLE 12 Pick-up and return centers
Director Renault Courte Durée
14 Checklist
02 03
3. PICKING UP YOUR CAR PICK-UP PROCEDURE
Please present:
n our passport (or identity card),
y
Before hand-over n copy of your Renault Eurodrive contract.
a
To make the most of your stay in Europe with nothing to worry about, do not forget the first step in your Your spouse, partner or a family member may also pick up the car and drive it, providing they present an
Travel Booklet: making advance reservations for the exclusive services of our First Class partners in the authorized document with your signature.
Eurodrive First program (See page 9). Your partner must, in addition to the authorized document, present a certificate proving partnership or a
sworn statement of partnership with your signature.
To ensure you don’t forget anything, we have one other piece of advice: refer to the “What to do before
you leave for Europe” checklist, on page 14. You will be presented with several items:
n ehicle registration papers,
v CAUTION!
AT YOUR ARrIVAL n European accident report with instructions,
a
These items are to be returned with
your vehicle. You will be billed for any
n n insurance certificate,
a missing items.
Please remember that, in order to deliver your vehicle under the best possible conditions, you must provide n n insurance assistance booklet,
a
your delivery center with your appointment details or your flight number.
n wo keys (or cards) for the vehicle,
t
If you do not have a flight number, then please contact your delivery center for an appointment at least 3
working days before the scheduled delivery date. n safety kit (fluorescent vest + and warning triangle).
a
IMPORTANT IMPORTANT
If you change your flight, train or arrival date and time, please contact our pick-up center as quickly Drivers must be at least 18 years old and possess a driver’s license valid for use in the country
as possible so that we can welcome you in the best possible conditions. concerned.
We will wait for you for 30 minutes after the agreed time and for 1 hour after flight arrival
statement
Always refer to the information about your pick-up center in the “Pick-up and drop-off centers” Fuel information Attention !
chapter on page 12, or the detailed information sheet for your center that you received from your Corresponding fuel terminology Eurodrive is not responsible for any
Eurodrive agent. costs linked to the wrong choice of
ENGINE FUEL NAME AT PUMP lubricant.
The fuel type to be used with your
Gasoline Super unleaded Sans plomb SP 95 / SP 98 vehicle is marked inside the fuel
Unleaded / Gasoline/petrol cap: “GO” means diesel, “ES” means
To find out more Gasolina sin plomo 95 gasoline/petrol.
Gasolina sin plomo 98
n he regulations, highway codes
T Diesel (DCI) Diesel Diesel / Gazole / Gas-oil
and procedures in the event of an
accident or damage differ from
IMPORTANT
one country to another. You are
responsible for your travel in Europe. For safety reasons, the cars are delivered with
Therefore, remember to refer to the enough fuel necessary to reach the nearest gas
station.
specific regulations that apply in
each country.
04 05
4. INSURANCE / ASSISTANCE CLAIMS IN THE EVENT OF INCIDENTS
OF YOUR CAR You must always make a declaration for your
Eurodrive vehicle :
What to do in case of breakdown,
accident, fire, vandalism or theft?
n
either an accident report with a third party (check the Procedures that must be followed:
insurance policy number of the third party and make
DRIVE with PEACE OF MIND Exclusive features of Renault sure he/she signs the document),
- BREAKDOWN 1 + 6
- Accident 1 + 2 + 4 + 5 + 6
Eurodrive n a full declaration within 24 hours (giving a detailed
or
YOUR RENAULT OR YOUR DACIA IS PROTECTED: - OTHER 1 + 3 + 4 + 5 + 6
ASSISTANCE TO ENSURE YOUR explanation of the circumstances, including the
n n case of breakdown: by the manufacturer warranty.
i PEACE OF MIND vehicle registration number, date, location, and 1 all (24/7) : ✆ +33 (0)1 49 65 24 04
C
n n case of accident, theft, attempted theft, fire, vandalism,
i Comprehensive assistance damage noted on the vehicle). 2 arefully fill out both sides of the European
C
broken windows, Punctures, lost keys or wrong fuel : by the – and more! Cases of vandalism or theft, must be reported accident report.
deductible-free multi-risk insurance in your Renault Eurodrive In the event of a breakdown or to the police and the original report must be sent to 3 Report the incident to the police.
contract. accident, you are covered by a GSAE. The document must always be faxed to the
comprehensive insurance policy not following number: +33 (0)1 76 89 00 47. Without a
4 F
ax your European accident report to
YOUR VEHICLE IS COVERED IN 42 EUROPEAN COUNTRIES subject to a “deductible”, ensuring declaration, the insurance company will not pay any +33 (0)1 76 89 00 47 or call
Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, you assistance 24/7 from any of the refunds. The same applies to damages or incidents ✆ +33 (0)1 76 84 96 96
Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great 17,000 Renault service points, even for affecting rental vehicles provided further to an 5 S
end the originals to the following address:
Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, GSAE Renault Eurodrive immeuble vendôme
Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, punctures, loss of keys or putting the incident with your temporary transit vehicle.
Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, wrong fuel in the tank. Whatever the 12/14, rue du Centre
Sweden, Switzerland, Turkey, Vatican. problem, just call. 93197 Noisy-le-Gd Cedex, France
+ 33 (0)1 49 65 24 04 CAUTION! 6 I
f the vehicle is left in a Renault or
If the administrative documents are lost or stolen (e.g. Dacia garage, always leave the registration
EXCLUSIONS registration documents), you must report the incident to the
local police and contact RCD on +33 (0)1 76 84 96 96.
documents inside the vehicle.
CAUTION!
n
The Eurodrive contract does not cover Impound costs fuel Remember Renault Eurodrive insurance and
assistance does not cover Kosovo and the
leaking, mechanical incidents caused by vehicle misuse, Turkish part of Cyprus.
mechanical incidents caused by towing, snow tires and
chains. Neither does it cover fines or parking tickets,
Useful info
YOUR REPLACEMENT VEHICLE
telephone, restaurant/ bar, fuel or toll expenses, vehicle
servicing costs, or expenses that the beneficiary was n ou are no longer insured after the validity
Y
n your vehicle is replaced, due to an
If n he rental vehicle must be dropped off with
T
expected to pay as part of the planned stay in the place date of your insurance certificate, and if
of the incident (e.g. accommodation), in cases of force incident, by another rental vehicle supplied by a a full tank in a center operated by the rental
you drive in a country not mentioned in
majeure (strikes, riots or “acts of god”, etc.). conventional rental operator, you will be required operator in question, and not in a Eurodrive
the list above.
to submit a bank card receipt. Never take out any drop-off center.
n
The contract does not cover events resulting from holders’ n ll persons that meet the conditions of
A additional insurance.
participation in sports competitions, bets and matches. eligibility of the special «TT» status, can
n the event of theft, compensation is payable only for stolen
In drive a «TT» vehicle. In this case, the
items mentioned in the police written statement, and only assistance conditions only apply if the
on presentation of the original invoices or receipts. holder of the registration document is
n
Also, in cases of theft, no compensation is payable for present in the vehicle.
expenditure incurred in replacing identity papers, boxes and n f an occupant aged over 70 dies, the
I
bags on the roof or any items inside such containers. claimants shall not benefit from the
guarantee protecting transported people.
n Never leave the registration documents
and the spare keys in a parked vehicle.
06 07
5. CONTRACT MODIFICATIONS YOUR EURODRIVE FIRST PROGRAM
EXTENDING YOUR CONTRACT Formulate a menu for your stay in Europe, benefiting free of charge and right from the start from the
Eurodrive First advantage program.
You may extend the length of your contract following the delivery of your vehicle, within the limits of the Eurodrive First offers you a package of advantages and trade discounts from our partners, whom we have
expiration date of the vehicle’s registration certificate. To do so, contact Renault Eurodrive Monday to specially selected for you.
Friday from 9 am to 4 pm, excluding public holidays: These are partners of repute that symbolize the inimitable French “Art of Living” and will add the finishing
n from France : ✆ 01 76 84 99 00 01 76 89 07 93
touches to your stay, satisfying you whether you are a single traveler or a family group.
n from outside France : ✆ +33 1 76 84 99 00 +33 1 76 89 07 93
You can access these offers as soon as you have signed up for your Eurodrive contract, and from
wherever you are, by using a dedicated Internet portal.
You will be asked to supply the following information:
n the registration number of your vehicle or the number of your Renault Eurodrive contract,
n the number and expiry date of your credit card (the only authorized payment means),
n the date you want to extend the contract to,
Our First Class partners
n an address, an e-mail address or fax number so we can send you a new insurance certificate.
From today onwards you can benefit from exclusive offers available
from our partners indicated below:
CAUTION!
If you haven’t extended your contract with Renault Eurodrive, use of the vehicle becomes illegal after the date of the original contract. n o delight your taste buds
T
In addition, the customer and their passengers are no longer insured. The driver alone will be liable for damages caused to third
parties.
- The great Brasserie Flo restaurants
n o satisfy your hunger for leisure activities and your thirst for
T
culture
- Bateaux Parisiens
- Paradis Latin
EXTENSION COSTS IN 2013 IMPORTANT - Musée Grévin
34€ per day for Renault models - France Miniature
Extension fees must be paid by
24€ per day for Dacia models n or family entertainments
F
credit card.
- Parc Astérix
- La Mer de sable
n or sophisticated devotees of splendid 18 hole courses
F
- olfy: the biggest golf chain in France, with courses in five
G
CHANGING YOUR CONTRACT IMPORTANT European countries
n or an optical brand with a reputation for quality
F
You have 25 calendar days to change or cancel your Renault The following changes to your - Vision Plus
Eurodrive contract. contract will be charged 300 euros
To find out about and take
if requested in the 24 days before
advantage of these offers
pick-up date:
Log on now to your dedicated client
- vehicle change
account at www.eurodrivefirst.com
- pick-up location change
Your login ID is your order number or
- name/contract holder change DVSE number, and your password is
- Cancel order. your surname (as given on the order
form).
08
04 09
6. RETURNING YOUR CAR
DROP-OFF PROCEDURES IMPORTANT ITEMS TO BE RETURNED IMPORTANT
Customers are required to call their return center three Always refer to the “Pick-up and n the vehicle, You will be billed for any missing
business days before the scheduled drop-off date. drop-off centers” chapter (pages n both of the vehicle’s keys or cards, items on return (documents
All the information you need will be supplied 14 and 15) for contact details about mentioned above, keys or cards,
n the registration documents,
during this call. You will be expected no later each center. vehicle equipment).
n the warranty booklet and the driver’s handbook,
than 30 minutes after the arranged time. You will be charged fees for not
n the safety kit (reflective jackets and red triangle), returning the vehicle to a Renault
n he duly completed European accident report, if you have
t Eurodrive.
If you need to change the drop-off time:
had an accident,
Let your return center know as soon as possible about any
n the SD card of the GPS,
change in drop-off times, so that your local correspondent
can welcome you in the best possible conditions. n the remote controls.
If you need to change the drop-off location:
To return your car to a different center from pick-up, contact the
center of your choice no later than three business days before
CAUTION!
return date (see details of the centers on pages 15 to 24). If you return the vehicle late (after the date mentioned on your contract), an
You will be billed for return fees outside France extension fee will be charged (see page 10). Renault Eurodrive accepts no
not settled when making your order. responsibility for personal belongings left behind in the vehicle.
If you need to return your vehicle early:
you may benefit from a reimbursement for days not used,
subject to a deductible of 10 days. You will be billed for
a minimum 21 days. Please contact your agent.
10
04 11
7. PICK-UP AND This chapter contains a list of our pick-up and dropoff centers in
France and Europe, plus their contact details that you will need to
RETURN CENTERS make an appointment before picking up or dropping off your vehicle.
IN FRANCE IN EUROPE Caution!
• Avignon / Airport • Amsterdam / Schiphol airport - or pick-ups: if you do not send a flight
F
• Avignon / TGV train station • Amsterdam / TGV train station number, then you must make an appointment
• Avignon / City • Barcelona / Airport with your center no later than 3 working days Amsterdam +31 (0)20 890 38 46 London +44 (0)20 881 996 91 Paris-Cdg +33 (0)1 48 62 37 53
• Biarritz / Anglet airport • Brussels / Zaventem airport before the agreed pick-up date*. Avignon +33 (0)4 26 07 74 54 Lyon +33 (0)4 72 48 42 02 Porto +351 22 996 64 27
• Bordeaux / Mérignac airport • Frankfurt / Mörfelden airport - or drop-offs: you must make an appointment
F
• Brest / Guipavas airport • Geneva / Cointrin airport Barcelona +34 93 184 56 71 Madrid +34 91 329 29 11 Rome +39 0 665 001 456
with your center no later than 3 working days
• Calais / Harbor • Lisbon / Airport before the agreed drop-off date*. Biarritz +33 (0)5 24 62 06 62 +34 91 329 27 10 Santiago-de-Compostela
• yon / Saint Exupéry TGV train station
L • London / Heathrow airport Bordeaux +33 (0)6 74 78 65 08 Marseille +33 (0)4 42 14 31 49 +34 981 58 64 44
- ou will wait up to 30 minutes maximum
Y
• Lyon / Saint Exupéry airport • Madrid / Barajas airport
beyond the agreed time and one hour after Brest +33 (0)6 63 05 88 79 Milan +39 0240 708 236 (saturday) +34 608 98 17 49
• arseille / Marseille Provence
M • Milan / Linate airport
flight arrival statement. Brussels +32 (0)2 721 05 92 Montpellier +33 (0)6 08 02 26 11 St-Louis +33 (0)3 89 89 70 00
airport • Milan / Malpensa airport
* Detailed information about the opening hours of the
• ontpellier / Montpellier
M • Milan / City +32 (0)2 800 09 73 +33 (0)6 81 08 81 14 Strasbourg +33 (0)3 88 49 11 07
switchboard at your pick up or drop off location is
Méditerranée airport • Munich / F.J. Strauss airport available in the appropriate location sheet.
• Nantes / Airport • Porto / Sa Carneiro airport +32 (0)2 800 09 74 Munich +49 (0)69 33 29 62 46 Toulouse +33 (0)5 40 80 43 12
• Nantes / TGV train station • Rome / Fiumicino airport Calais +33 (0)6 07 32 15 43 Nantes +33 (0)2 40 75 73 51 Vigo +34 98 625 10 88
• Nice / Nice-Côte d’Azur airport • antiago de Compostela / Airport
S Frankfurt +49 (0)69 257 385 652 Nice +33 (0)4 92 29 13 83 Zurich +41 (0)43 500 42 04
• Paris 16e / City center • Santiago de Compostela / City
• Paris Orly / Airport • Vigo / City Geneva +33 (0)6 84 97 25 47 Paris 16e +33 (0)1 40 71 72 40
• Paris-CDG / Airport • Zurich / Kloten airport Lisbon +351 21 846 27 97 Paris Orly +33 (0)1 49 75 13 50
• aint-Louis – Bâle-Mulhouse
S
/ Airport
• aint-Louis – Bâle-Mulhouse
S
/ City
• Strasbourg / Entzheim airport
• Toulouse / Blagnac airport
NETHERLANDS
UNITED-KINGDOM
Amsterdam
GERMANY
London BELGIUM
Calais Brussels Frankfurt
Notes
Strasbourg
Paris
Brest Munich
Saint-Louis Zurich
FRANCE
Switzerland
Nantes
Geneva
Bordeaux Lyon
Toulouse Milan
Avignon
ITALY
Santiago de
Biarritz Montpellier
Compostela Marseille Nice
Vigo
Rome
Barcelona
Porto
Madrid
PORTUGAL
SPAIN
Lisbon Airport Ferry TGV City
12
04 Terminal Train Station 13
8. Become owner in
CHECKLIST peace of mind
Before you leave for Europe:
I
nform your delivery centre of the flight number.
I
f you do not have a flight number, make an appointment with
your delivery center (at least three working days before the end date
on your order form).
C
heck your flight times with your airline and inform your delivery centre
of any changes.
C
arefully read the “User’s Guide” in your travel booklet (pp. 3-11),
which provides all the necessary information, from pick-up through
to drop-off.
B
ring your order form
B
ring your travel booklet.
B
ring authorization document where applicable (see p. 5).
When you drop off your vehicle:
Make sure you have not left any personal belongings in the vehicle.
Return:
both of the vehicle’s keys or cards,
YOUR AGENT EURODRIVE WILL DEAL WITH ALL
the registration documents, buy a new Renault or Dacia vehicle
the warranty booklet and the driver’s handbook, Soon after your arrival at the airport, pick up your new vehicle from one of
the safety kit (reflective jackets and red triangle), our 40 centers in Europe, manufacturer’s warranty and Renault service’s quality,
possibility to subscribe to a service contract (extended warranty, maintenance
the SD card of the GPS, and service) and/or to an insurance contract, assistance Renault 24/24 and 7/7.
the GPS remote control,
t
he duly completed European accident report, if you have had an
accident.
14
9. Travel booklet
your vacations with a clear mind
(www.renault-eurodrive.com)
While all reasonable efforts have been made to ensure the accuracy of the information provided, due to Renault’s policy of continuous
improvement all particulars contained are subject to constant revision and Renault reserves the right to change, alter or modify, among
other things, specifications and services without any notification at any time. Date of publication: Februar 2013.
Photography credits: AGNETTI Sébastien / BERNIER Anthony / CURTET Patrick / DE BOURGIES Stéphane / DITTRICH Suzanne / LEMAL Jean Brice / Renault
Marketing 3D Commerce / Mundocom - grAphic design : godsavethequeen.fr.
